Troubleshooting
3A2826E 9
Troubleshooting
Problem Cause Solution
Cord will not retract fully
Outlet attachment is too heavy Increase spring tension. See
Increasing Spring Tension, page 8.
Spring lost tension
Spring is broken Replace spring. See Replacing
Spring Cassette instructions, page
11.
Cord will not retract at all Spring is broken Replace spring. See Replacing
Spring Cassette, page 11.
Spring has lost tension Increase spring tension. See
Increasing Spring Tension, page 8.
Reel will not latch
Broken pawl Replace pawl. See instruction man-
ual included with Latch Kit 15Y503.
Broken pawl spring Replace pawl spring. See instruc-
tion manual included with Latch Kit
15Y503.
Pawl not lined up with ratchet plate.
See FIG. 13, page 16 for correct
operating position. Realign pawl
with ratchet plate if not correctly
positioned. See Step 17, page 16.
No electrical power at the output
end of accessory cord
Accessory disconnected from cord
end Reconnect accessory to output end
of accessory cord.
Accessory is broken Replace accessory.
Wires are not connected
Check all connections. Reconnect
any loose wires connections. Or
replace cord if problem with cord is
discovered
Worn slip-ring /brushes Replace worn slip-ring/brushes,
page 19.
Cord reel is not providing adequate
ground
Cord is damaged Replace cord.
Cord or reel was installed incor-
rectly
Review installation procedures to
identify problem. See SD Cord Reel
Installation manual.
Worn slip-ring /brushes Replace worn slip-ring/brushes,
page 19.
Cord locked when accessory cord
was fully extended Slip-ring cover is assembled in the
incorrect position Relocate slip-ring cover in correct
location, page 19.
