Grandstream Networks GXP2160 User manual

© Voipia Networks, Inc. 2015
Voipia Networks
“Reinventing the Wheel...”
by advancing the way your
office communicates!
Using the Grandstream GXP Phone

Using the Grandstream Phone with Voipia Phone Service
TABLE OF CONTENTS
Getting familiar with your IP Phone Buttons
Making calls with a Voipia IP Phone
Receiving calls with a Voipia IP Phone
Transferring calls with a Voipia IP Phone
Conferencing calls with a Voipia IP Phone
Setting up your Voipia Voicemail
Retrieving your Voipia Voicemail
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© Voipia Networks, Inc. 2015

GXP 2160 IP Phone Buttons and Features
-1-
Getting familiar with your
Voipia IP Phone Buttons
© Voipia Networks, Inc. 2015
6‐lineSelectionButtons
Voicemail,PhoneBook,
Transfer,ConferenceCall,
Mute,DoNotDisturb
Headset,andHoldButtons
PhoneMenu
Navigation
Keys
VoicemailIndicator
Presence
Indicator
Lights/
Speed‐Dial
Keys
PhoneVolume
SENDButton
SpeakerButton

GXP 2160 IP Phone Buttons
-2-
Getting familiar with your
Voipia IP Phone Buttons
© Voipia Networks, Inc. 2015

Line Selection Buttons: Your Voipia Office Phone has four (4) or six (6) line appearances. Each line
appearance is active. All inbound calls start ringing on the first available line appearance with a
Flashing RED light. When a line is in use, the Line Selection Button changes to GREEN. If a caller is
placed on HOLD, the Line Selection Button will start flashing GREEN.
Phonebook Button: The Phonebook Button will allow you to EDIT and SAVE Call information in to a
contact list that can be accessed later for quick dialing.
Action Feature Buttons: Each Voipia Office Phone comes with quick Action Feature Buttons to
allow the user to easily Transfer or Conference calls, mute active calls or automatically send all inbound
calls to Voicemail, managed an attached Headset, and Intercom a different Voipia Office Phone. Using
the Transfer and Conference Buttons will be covered later. Muting a conversation during a call with
block your side of the conversation from being heard by the remote caller. With a working Headset
plugged in to the Headset button on the back of the Voipia Office Phone, you can answer and hang-up
calls using the Headset Button. The Intercom Button is programed to automatically ring and open the
speaker and microphone of a specific phone for your company. The Intercom Button is typically used
by a Receptionist and Doctor, or by an Office Admin and Manager.
HOLD, SPEAKER, and SEND Buttons: The HOLD button places an active call on hold. The
associated call will begin flashing GREEN for its line appearance. You can take a call off Hold by
pressing the associated flashing GREEN button. The SPEAKER Button answers a call on the phone’s
speaker, rather than the Handset. Pressing the SPEAKER Button again will hang-up the call. The
SEND Button is the “go” button that tells the phone to start dialing. The SEND Button also acts as a
Re-Dial Button and will re-dial the last number dialed.
Speed Dial Keys: A Speed Dial Key can be preprogrammed to automatically dial a specific phone
number. This programming is usually done by your Office Administrator or IT Support person.
Voipia’s Support Staff can assists you with the Speed Dial Key programming. To program the keys, you
will need to have a computer logged on to the Phone Network and the Phone’s Voipia Password.
Voicemail Button and Indicator: Using the Voicemail Service will be covered later. The Voicemail
Indicator will flash RED to let you know that you have a voicemail.
-3-
Getting familiar with your
Voipia IP Phone Buttons
© Voipia Networks, Inc. 2015

Making Calls with a Voipia IP Phone
LINE Keys
You can make phone calls using the handset, speakerphone, or headset mode. During
the active calls the user can switch between the handset and the speaker by pressing
the Speaker button.
To make a phone call.
 Take Handset or SPEAKER off-hook or press an available LINE key.
 The Phone Line will generate a dial tone.
 Enter the phone number
 Press the SEND key or wait 4 seconds.
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 You may also program the 24 Multiple Purpose Keys for “speed-dial,” or dial
common numbers from your phone's Contact Address Book.
SEND / Redial SPEAKER Button
-4- © Voipia Networks, Inc. 2015

Receiving Calls with a Voipia IP Phone
You can answer phone calls via handset or speakerphone. During the active calls the
user can switch between the handset and the speaker by pressing the SPEAKER
button.
Incoming single call: Phone rings and the corresponding appearance LINE flashes
RED. Answer the call by taking the Handset off hook, or pressing the SPEAKER
Button, or by pressing the corresponding appearance LINE Button.
Incoming multiple calls: When another call comes in while having an active call, the
phone will produce a Call Waiting tone (stutter tone). The next available line
appearance will flash RED. Answer the incoming call by pressing its corresponding
appearance LINE Button. The current active call will be put on hold.
-5- © Voipia Networks, Inc. 2015
Inbound Call

Transferring Calls with a Voipia IP Phone
SEND / Redial
TRANSFER Button
You can transfer phone calls to internal extensions or outside the office to Domestic
US/Canadian Phone numbers.
Blind Transfer: Press “TRANSFER” button, then dial the number and press the
“SEND” button to complete transfer of active call.
Attended Transfer: Press an available appearance LINE Button to put your active call
on hold and open that new line. Dial the number you want and confirm the receiver is
able to take a call. Once the secondary call is confirmed, press the “TRANSFER”
Button and then the holding LINE button to transfer the call. Hang up the phone call
after “Transfer Successful” is displayed in the screen.
-6- © Voipia Networks, Inc. 2015
Holding Call

Conferencing Calls with a Voipia IP Phone
CONF Button
1. Initiate a Conference Call:
 Establish the initial call connection
 With the Initial Call established, choose an available appearance LINE and call out to
an additional person. Once the additional call is established, press the “CONF” Button
and then press the initial holding call.
 Repeat previous steps for all other parties that would like to join the conference.
2. Canceling an established conference call.
 If after establishing a Conference Call, the user wants to break-up the Conference call,
press the CONF button again or press the original LINE Button.
 This will resume a two-way conversation.
3. End Conference:
 Hang-Up or Press the HOLD key to end the conference call and put all parties on hold.
You can Conference up
to 5 phone calls to
internal extensions or
outside the office to
Domestic US/Canadian
Phone numbers.
-7- © Voipia Networks, Inc. 2015
LINE Keys

Setting up your Voipia Voicemail
-8- © Voipia Networks, Inc. 2015
Voicemail Button
VoicemailIndicator