Grandstream Networks GXP2135 User manual

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GrandstreamGXP2135
UserGuide
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Rev.2018‐03‐21.01 
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Overview
TheGrandstreamGXP2135isanamazingphonethatoffers
usersalargeamountofoptionsandcustomizablebuttons.
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1.Makingacall
1. Startdialingthenumberyouwishtoreach
 Ifyouwishtostartthiscallonthehandsetthenpickupthehandsetbeforedialingor
youcanpickitupafteryouhavedialed
 Ifyouwishtostartthiscallonaheadsetthenpresstheheadsetbutton( )before
dialingoryoucanpresstheheadsetbuttonafteryouhavedialed
 Pleasenotethat,whilethisisnotthedefault,yourorganizationmayhavespecialdialing
rulesthatarerequiredtodialcertainnumbers(e.g.dialinga9beforeanexternal
number)
2. Pressthesoftkeyundertheword“Dial”
 Optionallyyoucanpressthedialbutton( )
 Optionallyyoucanpressthespeakerphonebutton( )
 Optionallyyoucanjustwaitanditwillstartthecall
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2.Answeringacall
1. Pickupthehandset
 Optionallyyoucanpressthespeakerphonebutton( )
 Optionallyyoucanpresstheheadsetbutton( )
 Optionallyyoucanpressthesoftkeyundertheword“Answer”
3.Workingwithcallsonhold
Thisphonecanplacecallsonholdandallowyoutoswitchbetweenthem.NOTE:Manyorganizations
usecallparkinginsteadofplacingcallsonholdbecauseitcanmaketheprocessofmovingacallaround
inyourorganizationeasier.
3.1.Placinganactivecallonhold
1. Whileonanactivecall,pressthepausebutton( )toplacethatcallonhold
3.2.Resuminganon‐holdcall
 Ifyouonlyhaveonecallonholdandnootheractivecallsyoucanresumethatcallbypressing
thesoftkeyundertheword“Resume”
 Ifyouhaveacallonholdandarecurrentlyonanotheractivecallyoumustplacetheactivecall
onhold,transferit,orenditbeforeyoucanresumeacallonhold.
1. Usethearrowkeystoselectacallonholdfromthelistofonholdcallsonyourscreen
2. Pressthesoftkeyundertheword“Resume”
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4.Transferringacall
Therearetwodifferenttypesoftransfers.ABLINDtransferwillsendthecallerdirectlytorecipientwith
noannouncement.Thisisperfectforsendingcallstoavoicemailbox.AnATTENDEDtransferallows
youtospeakwiththerecipientbeforeconnectingthemwiththecaller.NOTE:Manyorganizationsuse
callparkinginsteadoftransfersbecauseforsomeorganizationsitcanmaketheprocessofmovingacall
aroundeasier.
4.1PerformingaBLINDtransfer
Ablindtransferallowsanyusertotransferanactivecalltoanotherdestinationasquicklyaspossible.
1. Whileonanactivecall,pressthetransferbutton( )orthesoftkeyundertheword
"Transfer"
2. Pressthesoftkeyundertheword"BlindTrnf"
3. Dialthedestinationnumberwhereyouwanttosendthecall
 Tosendacalldirectlytovoicemaildialastar(*)beforetheuser’sextension
4. Pressthesoftkeyundertheword"BlindTrnf"asecondtime
Yourphonemaybeconfiguredwithtransferbuttonsthatwillperformablindtransfertoapre‐
programmeddestinationsimplybypressingthatbuttonwhileonanactivecall.
4.2PerforminganATTENDEDtransfer
Anattendedtransferallowsyoutospeakwiththedestinationnumberbeforesendingthemthecall.
1. Whileonanactivecall,pressthesoftkeyundertheword"Transfer"
2. Pressthesoftkeyundertheword"AttTrnf"
3. Dialthedestinationnumberwhereyouwanttosendthecall
4. Pressthesoftkeyundertheword"AttTrnf"asecondtime
 Ifthedestinationiswillingtoacceptthecall
i. Pressthesoftkeyundertheword"Transfer"tocompletethetransfer
 Iftheforanyreasonyoudonotwishtocompletethetransfer
i. Pressthesoftkeyundertheword“Split”
ii. Pressthesoftkeyundertheword“EndCall”
iii. NOTE:ifthepersonyoudialedhangsuponyouthenyouwillnotneedtosplit
thecallsorendthesecondcall
iv. Pressthesoftkeyundertheword“Resume”tobeconnectedtotheoriginalcall
NOTE:Ifyouwishtomovecallsaroundwhilehavingtheopportunitytospeakwiththedestination
beforetheyreceivethecallthenIntulserecommendsusingcallparkinginsteadofattendedtransfersin
mostcases.
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5.CallParking
Callparkingisaprocessofplacingacallonholdinapredefined“space”.Anyonecanretrievethatcall
atalatertimebypressingthecorrespondingbuttonontheirphoneordialingthespacesnumber.
5.1.Parkingacall
1. Whileonanactivecall,pressoneofyourprogrammedbuttonswhichcorrespondstoaparking
space.
 Ifyourorganizationhasmanyparkingspacesyoumaynothaveabuttonwhich
correspondstoeveryparkingspaceinyourorganization.Inthiscaseyoucanalso
performanattendedtransferofanactivecalltoaspecialnumberassignedtothe
parkingLOTwhichwillannouncewhichspacethecallhasbeenparkedin.
5.2.Retrievingaparkedcall
1. Pressoneofyourprogrammedbuttonswhichcorrespondstotheparkingspaceholdingthecall
youwishtoretrieve.
 Ifyourorganizationhasmanyparkingspacesyoumaynothaveabuttonwhich
correspondstoeveryparkingspaceinyourorganization.Inthiscaseyoucandialthe
numberassignedtotheparkingspaceholdingthecallyouwishtoretrieve.
5.3.Usingcallparkingtomovecallsaroundyourorganization
Callparkingcanbeaneasywayfororganizationstomovecallsaroundinsteadoftransferringthem.For
example,letussupposethatanofficeprofessionalnamedJohnanswersmanyincomingcallsperday.
Johnmaywishtosendsomeofthosecallstohismanager,James.WhenacallcomesinJohncanpark
thecallinaspaceforwhichheknowsbothheandJameshavebuttons.HecanthencallJamesandtell
himthatsomeoneisholdingforhimin“Park71”.Then,JamescanhangupwithJohnandpressthe
buttononhisphoneforthatspacetopickupthecall.IfJamestellsJohnthathecannottakethecallat
thistimeJohncanretrievethecallhimself.Ifnoonepicksupthecallfromtheparkingspaceitwill
eventuallyringthepersonwhoparkeditandattempttoreturnthecalltothem.
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6.Multiway/ConferenceCalling
TherearedifferentwaysofdoingmultiwaycallsandIntulsehasadedicatedguidethatcoverseachof
thoseoptions.Thisphonehasadedicatedbutton( )forperformingmultiwaycalls.Formore
informationpleaseseetheConferenceCallingGuide.
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7.AccessingtheVoicemailSystem
Thefollowingwillcoverhowtoaccessthevoicemailsystemfromyourphone.Intulsehasacomplete
guideonhowtousethevoicemailsystem.FormoreinformationpleaseseetheVoicemailUserGuide.
7.1Accessingyourpersonalvoicemail
1. Pressthevoicemailbutton( )
2. Enteryourpassword(ifyouhaveone)and,optionally,presspound(#)
a. Thedefaultpasswordforanyvoicemailboxisthemailboxnumber
7.2Accessinganotheruser’s(shared)voicemail
Yourphonemaybeconfiguredsooneofyourprogrammablebuttonsismonitoringanothervoicemail
box.Itwillturnredifthatmailboxhasnewmessages.
1. Presstheprogrammedbutton
2. Enteryourpassword(ifyouhaveone)and,optionally,presspound(#)
a. Thedefaultpasswordforanyvoicemailboxisthemailboxnumber
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