Grandstream Networks GXV3174 User manual

Grandstream Networks, Inc.
GXV3174
Touchscreen IP Multimedia Phone
Grandstream Networks, Inc. GXV3174 USER MANUAL
FIRMWARE VERSION 1.0.0.32 Updated : 11/2010

Grandstream Networks, Inc. GXV3174 USER MANUAL
FIRMWARE VERSION 1.0.0.32 Updated : 11/2010
WELCOME
Thank you for purchasing Grandstream GXV3174 Touchscreen IP Multimedia Phone. The GXV3174 IP
Multimedia Phone gives you a brand new experience to enjoy the 7” user-friendly touchscreen, plug-and-
play access to free real-time video/voice calling with always-on Internet web entertainment and social
networking applications. With video calling - part of the revolution called Visual Communicating – get
ready to enhance personal and business relationships by hearing and seeing the person with whom you
are communicating.
This user manual is designed to help you understand how to configure and manage the GXV3174
Touchscreen IP Multimedia Phone. Beside demonstrating how to install this unit with ease, this manual
will explain how to fully utilize all the phone’s voice and video calling features like conference calling,
direct IP calling as well as explore all the built-in feature-rich multimedia applications such as YouTube,
Google Voice, Flickr and more.
GXV3174 OVERVIEW
The GXV3174 is a next generation SIP-based touchscreen IP Multimedia Phone that supports a high
quality selection of audio codecs and is compatible with the H.264/H.263/H.263+ video codec. The
advanced telephony and video features, interoperability with 3rd party SIP products and ease of use make
it an ideal IP multimedia device for both enterprise and consumer users.
Once the GXV3174 is plugged into the broadband Internet connection, you can begin to make video calls
using the 7” LCD display and enjoy other features of the multimedia phone including:
•Integrated web browser for one-touch access to personalized RSS feeds of real-time online
information services (news updates, stock updates, weather forecasts, recipes and etc.)
•Access to thousands of Internet radio stations and popular online music networks such as Last.fm.
•Access to social networking sites like Google Voice and web photo album like Yahoo Flickr,
Photobucket and phanfare
•Access to streaming Internet entertainments sites like YouTube and Movie Trailer
•Access to build-in games like Gottet, Simsu, Picture Matching and QChecker
•Digital Photo Frame
•Full duplex speakerphone
•Ability to project video onto TV for larger picture

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CAUTION: Changes or modifications to this product not expressly approved by Grandstream, or operation of
this product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
•This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support/gxv_series_phone/gxv3174/documents/gxv3174_usermanual_englis
h.pdf
•Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.

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PRODUCT OVERVIEW
Table 1: Key Features
Open Compatible Standards SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS
(A record and SRV), DHCP, PPPoE, TFTP, NTP.
Interfaces 2 x 10/100Mbps Ethernet Ports，2 x USB（2.0）port，3.5mm stereo
headset port, SD slot.
Extraordinary Audio Quality Advanced DSP for audio, Silence Suppression, VAD,CNG,AEC and AGC.
Extraordinary Video Quality Supports real-time video H.263/H.263+ and H.264 codec even when
operating under low bandwidth (32kbps-1Mbps).
Advanced Video Features 7” resistive touch screen LCD with 800 x 480 resolution, 45 degree
rotating lens (perpendicular), Advanced VGA lens, auto focus, auto
exposure, zoom (2x optical 2x digital), Camera Block, PIP(Picture-in-
Picture) and still picture capture/store.
Feature Rich - Traditional audio features: Caller ID, Call Waiting, Call Holding, Call
Transfer, Three-way Conference, Do-Not-Disturb, Mute, Automatic dial.
- Application features: Built-in Web Browser, RSS News, Weather
Forecast, Internet Radio, Media Player, Picture Viewer, Games,
Calculator, Alarm clock, File Manager, Youtube, Google Voice and etc.
Table 2: GXV3174 Hardware Specification
Ethernet Port Dual switched 10M/100M auto-sensing Ethernet ports.
LCD 800 x 480 resistive touch screen LCD.
Camera Tilt Capable 1.3M pixel CMOS camera with privacy shutter(VGA).
Auxiliary Ports RCA Type Stereo and Media output port, 3.5mm stereo headset port, 2 x
USB port, SD card reader.
Exterior Black/White ABS plastic, Flat Panel with 1 home button.
Universal Power Supply Input: 100-240V AC
Output: 12V DC, 1.5A
US/Euro/UK/Australian style plug available.
Dimension 243.5mm x 168mm x 36mm.
Weight 0.8kg (main case) + 0.21kg (handset) + 0.07kg (phone stand).
Operating Temperature 32-104°F/0°–40°C.
Humidity 10-90% Non-Condensing.
Compliance FCC/CE/C-Tick.
Table 3: GXV3174 Technical Specifications
Lines Up to three individual SIP accounts.
Protocol Support SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP/SNTP, TFTP.
Display 7” resistive touch screen LCD with 800 x 480 resolution.
Network Interfaces Dual switched 10M/100M auto-sensing Ethernet ports, 2 USB 2.0 port, 1
audio/video output port (to synchronously output video to TV), and stereo
headset jack.
Device Management Layer 2 QoS (IEEE 802.1p/Q tagging-VLAN) and Layer 3 QoS (DiffServ),
web interface or via secure (AES encrypted) central configuration file for
mass deployment, 7” resistive touch screen LCD, auto/manual
provisioning system, GUI interface, phone book, remote software
(TFTP/HTTP/HTTPS) upgrade for deployed devices including those

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behind a NAT/firewall.
Provisioning - Support for automatic NAT/firewall traversal and remote automatic
software upgrade and security, providing end-users with “zero
configuration” and true “plug-and-play” functionality.
- Support for remote configuration monitoring and syslog.
- Configuration through LCD, web browser or an external configuration
file.
- Support for IETF STUN NAT traversal and symmetric RTP, Static IP or
DHCP.
Audio Features - HD handset and full duplex speaker, advanced DSP.
- Supports G.723.1, G.729A/B,G.711μ/A (PCMU/PCMA), G.726-32,G.722,
GSM-FR, L15-256 DTMF (In-audio, RFC2833, SIP Info); Silence
suppression, VAD, CNG, AGC, masking for packet loss/delay; AEC, AGC
for Speaker; jitter buffer protocol.
Video Features - Support for Jitter Buffer delay and packet loss concealment to enhance
audio and video quality.
- Support for H.263/H.263+ and H.264 real-time video codecs (CIF or
QVG) up to 30frames/sec, which ensures high quality video transmission
even under low bandwidth conditions (32kbps-1Mbps).
- 7” resistive touch screen LCD with 800 x 480 resolution, 45 degree
rotating lens (perpendicular), advanced VGA CMOS camera and sensor.
- Anti-flickering of images, auto focus, auto exposure, zoom (2x optical 2x
digital ), PIP(Picture-in-Picture) , audio mute, camera block, call log, video
phone book, screensaver, still picture capture/store (VGA) and visual
voice message indicator.
Call Handling Features Caller ID, call waiting ID, call waiting/flash, call transfer, call holding, call
forwarding, Do-Not-Disturb, three-way conference, redial, automatic
dialing on off-hook, automatic answering, call records, volume control,
voice message waiting indicator, downloadable custom ring tone,
switchable handset/headset/speaker during call.
Caller ID（Privacy）Private header support for anonymous calls.
Firmware Upgrade - Configuration file authentication (before accepting changes).
- TFTP/HTTP upgrade support, allows users to specify different URLs for
the server to download from.
Advanced Server Features DNS SRV support, SIP server failure transfer, message waiting indicator
and custom screensaver.
Security - MD5 and MD5-sess DIGEST encoding and authentication.
- Security protection: SIP over TLS and SRTP.
- Support for TR-069.
- Support for OpenVPN for increased security and control.

INSTALLATION
EQUIPMENT PACKAGING
This GXV3174 package contains:
1. One (1) GXV3174 Phone Main Case with One (1) Stylus inserted in the back
2. One (1) Handset
3. One (1) Quick Start Guide
4. One (1) Headset Dongle
5. One (1) Ethernet Cable
6. One (1) Phone Cord
7. One (1) 12V Power Adapter
8. One (1) Phone Stand
9. One (1) Wall Mount
10. One (1) TV VGA Adapter Cable
Figure 1: GXV3174 Equipment Packaging
SAFETY COMPLIANCES
The GXV3174 phone complies with FCC/CE and various safety standards. The GXV power adapter is
compliant with the UL standard. Use the universal power adapter provided with the GXV package only.
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The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
If the GXV3174 phone was purchased from a reseller, please contact the company the phone was
purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream,
please contact Grandstream Sales and Service Representative for a RMA (Return Materials Authorization)
number before the product is returned. Grandstream reserves the right to remedy warranty policy without
prior notification.
WARNING: Use the power adapter provided with the phone. Do not use a different power adapter as this
may damage the phone. This type of damage is not covered under warranty.
CONNECTING THE GXV3174 IP MULTIMEDIA PHONE
Figure 2: GXV3174 Ports and Interface
Table 4: GXV3174 Ports and Interface
Item Name Description
1 Home Button Press Home button to navigate to main screen
2 Camera 1.3M pixel adjustable CMOS camera with privacy shutter
3 PC Ethernet Port 10/100Mbps RJ-45 port connecting to PC
4 Network Ethernet Port 10/100Mbps RJ-45 port connecting to Ethernet.
5 Power Jack 12V DC Power connector port
6 RJ11 Jack Phone handset connector port
7 Camera Adjust Wheel Scroll the wheel to turn on/off or adjust the camera position
8 Stylus Stylus for touch screen
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9 USB Port USB devices may be connected via the USB port. For example, you
can connect a USB flash drive to save captured pictures or use a USB
keyboard or mouse for the built-in web browser
10 SD Card Slot SD card could be inserted in for picture/music/video files storage
11 Headset Jack 3.5mm stereo headset connector port.
12 RCA Video/Audio Jacks Audio/video output port which can be connected to external peripherals
(e.g. TV).
WALL MOUNT
The GXV3174 has two (2) slots on the back of the phone for wall mounting convenience. (See figure 3)
Figure 3: Wall Mount for GXV3174
PHONE STAND
The GXV3174 can also be placed on the table surface or desk via the phone stand. (See figure 4) There
are two (2) positions for the stand on the back of the phone; each position supports a different angle.
Figure 4: Phone Stand for GXV3174
CONNECTING THE GXV3174 IP MULTIMEDIA PHONE
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Figure 5: Connecting the GXV3174
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE
The GXV3174 offers users the ability to send and receive free lifetime video calling to other GXV3174 on
the IPVideoTalk network. Once the GXV3174 is connected, video calls are made using Grandstream’s
configuration peer-to-peer SIP technology and IPVideoTalk service. To place the first video calling,
complete these three (3) simple steps:
1) Connect the handset to the phone using the handset cable provided. Connect the network cable
and the power cable to the GXV3174 using the methods described above. After the phone boots
up and obtains an IP address through DHCP, it will attempt to register to the IPVideoTalk network.
When the user boots the phone for the first time, Account 1 will be registered to the IPVideoTalk
server with a provisioned extension of 810xxxx.
2) If the registration is successful, the IPVideoTalk text on the LCD will turn green and an assigned
IPVideoTalk number (810xxxx) specific to this phone will be displayed. At this point, the phone is
ready for making and receiving video calls over the IPVideoTalk network.
3) Tap on the account (See Figure 5) in the touch screen then the dial pad will show up with dial
tone (See Figure 6). Dial the number of any other phone registered to the IPVideoTalk network. If
the user has purchased more GXV3174/GXV3140 IP Multimedia phones, these phones are able
to establish video calls between each other and the user will immediately experience the plug and
play nature of the GXV3174. If a user has only one GXV3174, the user can choose to experience
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the multimedia features by dialing 0 to establish a video call with the preset extension on the
server.
Figure 6: Select IPVideoTalk account in the marked area to make first call
Figure 7: Press 0 and select Video Call
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Figure 8: Establishing Video Call in GXV3174
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USING THE GXV3174 IP MULTIMEDIA PHONE
LCD
When the phone is idle, the LCD screen will look similar to Figure 9. (The account and IP address may be
different from case to case, depending on the network environment and the settings.)
Figure 9: GXV3174 LCD Idle Screen
Users could hold and drag on the center area of the main screen then slide from right to left to switch the
screen. In the left hand side of the status bar, there are four (4) green tabs indicating the current page of
the screen. Users could slide to left/right to view the different desktop widgets in the four screens. Figure
10 shows the screen that displays weather and currency information.
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Figure 10: LCD IDLE screen displaying Weather and Currency Information
Move around all the way to left to switch to screen that displays News Videos and Stock information. See
Figure 11.
Figure 11: LCD IDLE screen displaying News Videos and Stock information
Switch again to a screen that shows Calendar and RSS News. See figure 12.
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Figure 12: LCD IDLE screen displaying Calendar and RSS News
In every screen, users could select “Menu” icon to access the full menu, select “Phone” icon to make call,
select PIP/News Videos/Youtube/Internet Radio/Brower for these applications, or select the arrow button
on the left to open new widget which include Info, Weather, RSS News, Contacts and Internet Radio. See
Figure 13.
Figure 13: Open new widget in IDLE screen
Users may close/configure the widget by holding the widget area until close/setting options show up on
the right (Marked in Figure 14).
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Figure 14: Close/Configure the widget in IDLE screen
By selecting the right hand side area of the status bar, users will be able to set the phone’s status in the
popped out dropdown list. See Figure 15.
Figure 15: LCD IDLE screen displaying status bar settings
Table 5: LCD Icon Definition
Type Icon Definition Note
Connected to the networkNetwork
Failed to connect to the network
Account 1 Auto Answer
Account 2 Auto Answer
Call Related
Account 3 Auto Answer
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Account 1 Call Forward
Account 2 Call Forward
Account 3 Call Forward
If call forward is on: unconditional
forward, forward when busy or
forward on no answer.
Ring Volume Ring volume, ranges from 0-9
Camera disabled.
Do-Not-Disturb (DND)
Phone Status
Missed Call.
The headset is in use and is off hook.
The headset is plugged in.
The phone is on speaker.
Audio Output
The handset is off hook.
Unread messageMessage
Message box is full
The icon is displayed at the right
hand side of the status bar
Unread text message.
Alarm clock
Applications
Background running program The icon is displayed at the
center of the status bar
SD card
USB flash drive.
USB keyboard
External devices
USB mouse
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Figure 16: GXV3174 Dial Pad
Table 6: GXV3174 Dial Pad Definition
Item Definition
1 Line/Account selection. Three independent SIP accounts may be configured, and the Line options
can be used to choose the line/account for audio/video call.
2 Account option. Dropdown list will show all the registered account for selection.
3 Call option. Dropdown list will show three types of call: Call, Paging and IP Call.
4 Audio output. Three types of audio output are available: speaker, handset and headset.
5 Call volume. Press to turn down or press to turn up the volume.
6 Standard keypad.
7 Delete input number. Press to delete the input number when dialing out.
8 Contacts. Press to open contact list.
9 Call History. Press to open call history.
10 Message. Press to open message box.
11 Voice Mail. Press to access voice mail box.
MULTIPLE SIP ACCOUNTS AND LINES
The GXV3174 supports up to 3 independent SIP accounts. Each account may have separate SIP servers,
usernames and NAT configurations. The registered account will display in the idle screen by default.
When the phone is off-hook, users could press Line1/Line 2/Line 3 or the account option to switch
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between different SIP accounts.
Incoming calls through the three accounts will try to use the corresponding line. If this line is busy, the
green icon for the corresponding line will become red. When a call comes in and the line is busy, the next
idle line will be used.
HANDSET, SPEAKER AND HEADSET MODE
The GXV3174 allows users to switch from handset to speaker or headset by pressing corresponding
icons shown in Dial Pad (Item 5). If headset is plugged in, the headset icon will be activated to select.
MAKING A CALL
There are several ways to make a call.
1. By selecting account displayed in idle screen
Users could press the account area displayed in idle screen to make a call via the selected
account.
•In idle screen, select the registered account by touching the marked area in Figure.
•The dial pad will show up with the selected account.
•Dial the number and press “Audio Call”/”Video Call” to dial out. Or press “Redial” for the
last dialed number.
Figure 17: Making a call by select account displayed in IDLE screen
2. By “Phone” in idle screen
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•In idle screen, select the “Phone” icon at the right bottom corner.
•The dial pad will show up with dial tone.
•Dial the number and press “Audio Call”/”Video Call” to dial out. Or press “Redial” for the
last dialed number.
3. By taking handset off hook
Users will be able to make a call when the phone is idle or running other applications by taking
the handset off hook.
•Take the handset off hook then the dial pad will show up with dial tone.
•Select line/account.
•Press “Redial” or dial the number and press “Audio Call”/”Video Call” to dial out.
4. By Call History
•Access the Phone Menu by pressing “MENU” icon in idle screen, and then select “Call
history”.
•The LCD monitor will display “All” calls, “Received” calls, “Dialed” calls and “Missed calls”.
Select the call history that you wish to view.
•Press to dial the selected number. (See figure 18)
Figure 18: Dial by Call History
5. By Contacts
•Access the Phone Menu by pressing “MENU” icon in idle screen, and then select
“Contacts”. Or choose “Contacts” icon in dial pad to access contact list.
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•The LCD monitor will display the contact list. Scroll to the contact to be dialed.
•Press to call the select contact. The primary number of the contact will be dialed out.
See Figure 19.
Figure 19: Dial by Contact List
•If selecting the contact for full contact information, there will be four numbers available to
dial out: Home, Work, Mobile and Fax. Press to dial the corresponding number. See
Figure 20.
Figure 20: Dial by Contact List – more contact information
6. By Contact Favorite in idle screen
In idle screen, press and select to open the contact favorite widget. Users could add the
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