Grandstream Networks GXV-3140 User manual

Grandstream Networks, Inc. GXV3140 USER MANUAL
FIRMWAREVERSION1.0.1.18 Updated : 09/2009
Grandstream Networks, Inc.
GXV3140
IP Multimedia Phone
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Grandstream Networks, Inc. GXV3140 USER MANUAL
FIRMWAREVERSION1.0.1.18 Updated : 09/2009
GXV3140 User Manual
Index
WELCOME ..................................................................................................5
GXV3140 Overview........................................................................................................................5
INSTALLATION ...........................................................................................6
EQUIPMENT PACKAGING ................................................................................................................... 6
SAFETY COMPLIANCES...............................................................................................................6
WARRANTY ...................................................................................................................................6
CONNECTING THE GXV3140 IP MULTIMEDIA PHONE..................................................................... 7
WALL MOUNT................................................................................................................................7
PHONE STAND..............................................................................................................................8
PRODUCT OVERVIEW...............................................................................9
USING THE GXV3140 IP MULTIMEDIA PHONE......................................12
LCD...................................................................................................................................................... 12
MULTIPLE SIP ACCOUNTS AND LINES ............................................................................................ 18
HANDSET, SPEAKER AND HEADSET MODE................................................................................... 19
MAKING A CALL 19
DURING CALLS .................................................................................................................................. 20
ANSWERING CALLS...................................................................................................................20
CALL HOLD/WAITING .................................................................................................................20
CALL TRANSFER ........................................................................................................................20
3-WAY CONFERENCE ................................................................................................................21
VOICEMAIL （ MESSAGE WAITING INDICATION ） ...................................................................21
MUTE............................................................................................................................................21
CALL FEATURES .....................................................................................22
GXV3140 WEB CONFIGURATION INTERFACE......................................23
ACCESSING THE WEB CONFIGURATION PAGES .......................................................................... 23
DEFINITIONS ...................................................................................................................................... 24
STATUS PAGE DEFINTIONS ......................................................................................................24
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Grandstream Networks, Inc. GXV3140USERMANUAL Page3of82
FIRMWAREVERSION1.0.1.18 Updated : 09/2009
ADVANCED SETTINGS PAGE DEFINITIONS............................................................................25
MAINTENANCE PAGE DEFINITIONS.........................................................................................28
SIPACCOUNT CONFIGURATION PAGE DEFINITIONS............................................................32
SAVING THE CONFIGURATION CHANGES...................................................................................... 39
REBOOTING FROM REMOTE LOCATIONS...................................................................................... 39
CONFIGURATION THROUGH A CENTRAL SERVER ....................................................................... 39
LCD MENU AND FEATURES ...................................................................40
PHONE BOOK FEATURES................................................................................................................. 40
CALL HISTORY ................................................................................................................................... 46
MESSAGES......................................................................................................................................... 47
SOCIAL NETWORKS .......................................................................................................................... 48
WEB BROWSER ................................................................................................................................. 50
MULTIMEDIA ....................................................................................................................................... 52
APPLICATIONS ................................................................................................................................... 60
SETTINGS ........................................................................................................................................... 64
PERSONALIZE.................................................................................................................................... 70
INFO..................................................................................................................................................... 74
SOFTWARE VERSION UPGRADE...........................................................76
UPGRADE VIA KEYPAD MENU ......................................................................................................... 76
UPGRADE VIA WEB BROWSER CONFIGURATION PAGE.............................................................. 76
NO LOCAL TFTP SERVERS............................................................................................................... 76
CONFIGURATION FILE DOWNLOAD ................................................................................................ 77
RESTORE FACTORY DEFAULT SETTINGS............................................78
RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU .....................................................78
RESTORE TO FACTORY DEFAULT SETTINGS VIA THE WEB INTERFACE .................................. 80
EXPERIENCING THE GXV3140 MULTIMEDIA PHONE ..........................82
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
TABLE OF FIGURES
GXV3140 USER MANUAL
Figure 1: Connecting GXV3140 .................................................................................................................... 7
Figure 2: Wall Mount for GXV3140 ............................................................................................................... 7
Figure 3: Phone Stand for GXV3140 ............................................................................................................ 8
Figure 4: Front, Side and Back View of GXV3140........................................................................................ 9
Figure 5：GXV3140 LCD Idle Screen ........................................................................................................ 12
Figure 6: LCD IDLE screen displaying RSS News feed and Stock ............................................................ 12
Figure 7: LCD IDLE screen displaying Calendar and Weather Forecast ................................................... 13
Figure 8：GXV3140 Keypad....................................................................................................................... 16
Figure 9: Web Browser Interface for GXV3140 .......................................................................................... 23
TABLE OF TABLES
GXV3140 USER MANUAL
Table 1: GXV3140 Connectors ..................................................................................................................... 7
Table 2: GXV Key features at a glance ......................................................................................................... 9
Table 3 ：GXV3140 Hardware Specification ............................................................................................... 10
Table 4 ：GXV3140 Technical Specifications ..............................................................................................10
Table 5 ：LCD Icon Definition ...................................................................................................................... 13
Table 6 ：GXV3140 Keypad Definition ........................................................................................................ 16
Table 7: Call Features ................................................................................................................................. 22
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
WELCOME
Thank you for purchasing the Grandstream GXV3140 IP Multimedia Phone. The GXV3140 is designed for
the high-end enterprise market and is easy to use and configure. It supports a broad range of audio codecs
and H.26 codec. Based on the SIP standard, it is interoperable with 3rd party SIP platforms. The GXV3140
takes full advantage of VoIP technology to allow plug and play communication anywhere in the world.
This user manual will help you to understand how to configure and manage your GXV3140 IP Multimedia
phone. It will also show you how to fully utilize features such as quick installation, conference calling, and
direct IP calling.
GXV3140 Overview
The GXV3140 is a next generation SIP-based IP Multimedia phone that supports a selection of high quality
audio codecs and is compatible with the H.264 video codec. The GXV3140 supports high quality real-time
video transmission on a 4.3” TFT color LCD even when under low bandwidth conditions (32kbps-1Mbps).
The VGA camera’s lens is adjustable to allow high quality video conferencing.
The GXV3140 embodies a sleek and elegant industrial design. The advanced telephony and video
features, interoperability with third party SIP products and ease of use makes it an ideal IP Multimedia
product for both the enterprise and consumer markets alike.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download @
http://www.grandstream.com/support/gxv_series_phone/gxv3140/documents/gxv3140_usermanual_englis
h.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any
purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
INSTALLATION
EQUIPMENT PACKAGING
The GXV3140 package should include:
1. One GXV3140 Phone Main Case
2. One Handset
3. One Phone Cord
4. One Universal Power Supply
5. One Ethernet Cable
6. One Phone Stand
7. One Headset Dongle
8. One Quick Start Guide
SAFETY COMPLIANCES
The GXV3140 phone complies with FCC/CE and various safety standards. The GXV power adapter is
compliant with the UL standard. Only use the universal power adapter provided with the GXV package.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
If you purchased your GXV from a reseller, please contact the company where you purchased your phone
for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization) number before you return the product.
Grandstream reserves the right to remedy warranty policy without prior notification.
Warning: Please do not use a different power adapter as this may damage your phone. This type of
damage is not covered by the warranty.
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
CONNECTING THE GXV3140 IP MULTIMEDIA PHONE
Figure 1: Connecting GXV3140
Table 1:GXV3140 Connectors
1 SD Card Slot SD Card Slot
2 USB Port USB devices may be connected via the USB port. For example, you can
connect a USB flash drive to save captured pictures or use a USB keyboard
or mouse for the built-in web browser.
3 Headset Jack 3.5mm headset connector port
4 RCA Video/Audio
Jacks
Voice/video output port which can be connected to external peripherals (e.g.
TV).
5 RJ11 Jack Phone handset connector port
6 PC Ethernet Port 10/100Mbps RJ-45 port connecting to PC
7 Network Ethernet
Port
10/100Mbps RJ-45 port connecting to Ethernet
8 Power Jack 12V DC Power connector port
WALL MOUNT
The GXV3140 can be mounted on the wall; there are two slots on the back of the phone for wall mounting.
Figure 2: Wall Mount for GXV3140
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
The phone can be mounted on the wall via the two slots on the back of the phone.
PHONE STAND
The GXV3140 can also be placed on the table via the phone stand.
Figure 3: Phone Stand for GXV3140
The GXV3140 has two positions for the stand on the back of the phone; each position supports a different
angle.
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
PRODUCT OVERVIEW
Figure 4: Front, Side and Back View of GXV3140
Table 2: GXV Key features at a glance
Open Compatible
Standards
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A
record and SRV), DHCP, PPPoE, TFTP, NTP
Interfaces Two 10/100Mbps Ethernet Ports，1 USB（2.0）port，3.5mm headset port.
Extraordinary Audio
Quality
Advanced DSP for audio，Silence Suppression，VAD,CNG,AEC,AGC
Extraordinary Video
Quality
Supports real-time video H.264 and H.263/H.263+ (pending) codec under low
bandwidth (32kbps-1Mbps).
Advanced Video
Features
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), Advanced VGA lens, auto focus, auto exposure, zoom (2x
optical 2x digital), Camera Block, PIP(Picture-in-Picture) and still picture
capture/store.
Feature Rich Traditional audio features: Caller ID, Call Waiting, Call Holding, Call Transfer,
Do-Not-Disturb, Mute, Automatic dial.
Built-in web browser, RSS news, Stock market update, Weather forecast,
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
Internet Radio, Media Player, Picture browser, Games, Calculator, Alarm clock,
IM chat, Document Manager etc…
Advanced Functionality Support for multiple lines, conferencing, headset, Intercom, AES encryption.
Table 3：GXV3140 Hardware Specification
Ethernet Port Dual switched 10M/100M auto-sensing Ethernet ports
LCD 4.3” digital TFT color LCD
Camera Tilt Capable 1.3M pixel CMOS camera with privacy shutter(VGA）
Auxiliary Ports RCA Type Stereo & Media output port，3.5m headset port，1 USB port，1 SD
card reader
Exterior Black ABS plastic，30 buttons
Universal Power Supply Input：100-240V AC
Output：12V DC，1.2A
US/Euro/UK/Australian style plug available.
Dimension 7.87x7.32x1.57in/200x286x40mm
Weight 1.87lb /0.85Kg
Operating Temperature 32-104° F/0°–40°C
Humidity 10-90% Non-Condensing
Compliance FCC/CE/C-Tick
Table 4：GXV3140 Technical Specifications
Lines Three individual SIP accounts
Protocol Support SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP/SNTP, TFTP.
Display 4.3” digital TFT color LCD with 480x272 resolution
Function Keys 4 programmable soft keys: F1，F2，F3，F4. Line, mailbox, phonebook, mirror,
call transfer, hold, conference, dial/send, speakerphone and five navigation
keys.
Network Interfaces Dual switched 10M/100M auto-sensing Ethernet ports, USB 2.0 port, 1
audio/video output port (to synchronously output video to TV), headset jack.
Device Management Layer 2 QoS (IEEE 802.1p/Q tagging-VLAN and Layer 3 QoS (DiffServ); Web
interface or via secure (AES encrypted) central configuration file for mass
deployment, keypad & adjustable 4.3 inch digital TFT Color LCD, Auto/manual
provisioning system, GUI interface, phone book, remote software
(TFTP/HTTP) upgrade for deployed devices including those behind a
NAT/firewall.
Provisioning Support for automatic NAT/firewall traversal & remote automatic software
upgrade and security, providing end-users with “zero configuration” and true
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
“plug-and-play” functionality.
Support for remote configuration monitoring and syslog.
Configuration through LCD, web browser or an external configuration file.
Support for IETF STUN NAT traversal and symmetric RTP;
Static IP or DHCP.
Audio Features Full duplex speaker，advanced DSP；
Support G.723.1，G.729A/B,G.711μ/A (PCMU/PCMA), G.726-
DTMF（In-audio, RFC2833，SIP Info）；
Silence suppression，VAD，CNG，AGC，masking for packet loss/delay；
AEC，AGC for Speaker；jitter buffer protocol
Video Features Support for Jitter Buffer delay and packet loss concealment to enhance audio
and video quality.
Support for H.264 and H.263/H.263+(pending) real-time video codecs（CIF or
QVG）up to 30frames/sec, which ensures high quality video transmission even
under low bandwidth conditions (32kbps-1Mbps)；
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), advanced VGA CMOS camera and sensor；
anti-flickering of images，auto focus，auto exposure，zoom (2x optical 2x
digital ), PIP(Picture-in-Picture) , audio mute, camera block，call log，video
phone book；screensaver，still picture capture/store（VGA），visual voice
message indicator
Call Handling Features Caller ID, call waiting ID, call waiting/flash, call transfer, call holding, call
forwarding, Do-Not-Disturb, three-way conference, redial, automatic dialing on
off-hook, automatic answering, call records, volume control, voice message
waiting indicator, downloadable custom ring tone.
Caller ID（Privacy）Private header support for anonymous calls.
Firmware Upgrade Configuration file authentication (before accepting changes);
TFTP/HTTP upgrade support, allows users to specify different URLs for the
server to download from.
Advanced Server
Features
DNS SRV support, SIP server failure transfer, message waiting indicator and
custom screensaver.
Security MD5 and MD5-sess DIGEST encoding and authentication；
Security protection: SIP over TLS and SRTP.
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Grandstream Networks, Inc. GXV3140 USER MANUAL
FIRMWAREVERSION1.0.1.18 Updated : 09/2009
USING THE GXV3140 IP MULTIMEDIA PHONE
LCD
When the phone is idle, the LCD screen will look similar to the figure below (The extension number and the
IP address may be different from case to case, depending on the network environment and the settings):
Figure 5：GXV3140 LCD Idle Screen
Press the F2 button underneath “Switch Screen” to switch to another display screen. (Shown in figure
below):
Figure 6: LCD IDLE screen displaying RSS News feed and Stock
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
Press F2 again to switch to a display screen that displays the calendar and weather forecast.
Figure 7: LCD IDLE screen displaying Calendar and Weather Forecast
Table 5：LCD Icon Definition
Type Icon Definition Note
Network Connected to the network
Failed to connect to the network,
the icon will flicker between yellow
and gray.
Line 1 Status Line 1 is registered
Line 1 is not registered The Account and line
status are separate.
Line status will only
show busy or idle.
Line 1 is busy If Line 1 is in a call
Line 2 Status Line 2 is registered
Line 2 is not registered
Line 2 is busy If Line 2 is in a call
Line 3 Status Line 3 is registered
Line 3 is not registered
Line 3 is busy If Line 3 is in a call
Call related Account 1 Auto Answer
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
Account 2 Auto Answer
Account 3 Auto Answer
Account 1 Call Forward If configured to forward
calls: unconditional
forward, forward when
busy or forward on no
answer
Account 2 Call Forward
Account 3 Call Forward
Call Volume Volume setting, ranges from 0-9.
The nine icons represent different
volume levels.
…
Ring Volume Ring volume, ranges from 0-9
….
Phone Status Camera disabled.
Do-Not-Disturb (DND)
Missed Call. If there is a new
missed call, the icon will flicker.
Mute
Screen Layout Icon First Desktop（Small Layout）The Small layout can be
selected in the
Personalize/Screen
Layout menu.
Second Desktop（Small Layout）
First Desktop（Big Layout）
Second Desktop（Big Layout）
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
Third Desktop（Big Layout）The Big layout can be
selected in the
Personalize/Screen
Layout menu.
Audio Output The headset is in use and is off
hook.
The headset is plugged in.
The phone is on speaker.
The handset is off hook.
IM IM is not logged in The icon is displayed at
the right hand-side of
the status bar.
IM is logging in; the icon will flicker
between blue and gray.
There is a new message on IM.
The icon will flicker between blue
and yellow.
Applications Text message. The icon will flicker
if there is a new unread text
message.
Alarm clock
Media（music/video）Player The icon is displayed at
the right hand-side of
the status bar.
Internet radio The icon is displayed at
the right hand-side of
the status bar.
Web browser The icon is displayed at
the right hand-side of
the status bar.
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
External devices SD card
USB flash drive.
USB keyboard
USB mouse
Figure 8：GXV3140 Keypad
Table 6：GXV3140 Keypad definition
Key Definition
4 function/soft keys that correspond to the functions displayed on the LCD.
Line/Account selection. Three independent SIP accounts may be configured, and
the Line button can be used to choose the line/account to be used.
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
Retrieve video/voicemail message or other messages.
Phonebook
Standard telephone keypad. The # key can act as a send key.
In the input mode, if an English alphabet needs to be entered, press the
corresponding numerical key multiple times.
For example, if the user wishes to enter B, press 2 three times; if the user wishes
to enter Y, press 9 four times.
Camera Loopback button. This button Enables or Disables the camera display on
the local LCD.
Call Transfer: Allows the user to transfer a call to another extension or number.
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
Places the call on hold
Conference button - connects the caller/callee to the conference
Sends a new number or redials the last number dialed.
Turns the Speaker ON or OFF.
Navigation Buttons: These arrows keys serve as up/down/left/right button when
used in the GXV3140’s menus. The middle button is used as the submit/select
button.
When the phone is idle, the up and down arrow can be used to increase/decrease
the volume.
MULTIPLE SIP ACCOUNTS AND LINES
The GXV3140 supports up to 3 independent SIP accounts. Each account may have separate SIP servers,
usernames and NAT configurations. Press the LINE button to view the status of the 3 lines and press the
corresponding FUNCTION button to select the account to use for dialing out. When the phone is off-hook,
press the LINE button to switch between different SIP accounts.
For example, let’s say that you configure 3 SIP accounts: Account1, Account2, and Account3. The
registration status of each account is displayed on the desktop. If the account is registered, the icon next to
the account will be in yellow and purple. If the account is not registered, the icon next to the account will be
gray with a red cross on it. When all the accounts are registered, press F1 to select Line 1, the user should
hear a dial tone and the LCD will display Account1. Furthermore you can press F2 to select Line 2, or
press F3 to select Account3. When the user presses the FUNCTION button, they will hear a dial tone and
can start entering the number that they wish to call.
Incoming calls through the three accounts will try to use the corresponding line. If this line is busy, the icon
for the line (top-left hand corner) will be green. When a call comes in and the line is busy, the next idle line
will be used while the icon for that line will flicker between blue and green.
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
HANDSET, SPEAKER AND HEADSET MODE
The GXV3140 allows users to switch from the handset to speaker or headset by pressing the Hook Flash,
the Headset FUNCTION button or the SPEAKER Button.
MAKING A CALL
There are several ways to make a call:
1. Enter the number：
Take the handset off hook or use the speaker/headset，press the LINE button and select the
desired account/line by pressing the corresponding FUNCTION button.
A dial tone is given, adjust account if necessary.
Enter the number
Press SEND
2. Redial：
When redialing, the phone will use the account that was used to call the last number dialed.
Therefore, if the last number dialed uses the third account, the phone will also use the third
account when redialing.
When the phone is idle, press the # or the SEND button.
When using the speaker/headset/handset, press the SEND button.
3. By Call History：
Enter the Menu by pressing the F1 button, and then select “Call history”. The LCD monitor will
display all call history types: “Dialed calls”, “Received calls”, and “Missed calls”. Select the call
history that you wish to view by using the up and down arrow keys and then select the
corresponding FUNCTION button to dial the number or delete the record.
4. By Phone Book：
Enter the Menu by pressing F1, and then select “Phone Book”. The LCD screen will display the
saved records in the phone book. Navigate to the phone book record with the arrow buttons, and
call the number by selecting the FUNCTION button. At the same time, users may browse through
or delete the phone book records.
5. By Messages:
Enter the Menu by pressing F1, and then select “Messages”. The LCD screen will display the
Message Inbox, Sent messages and Draft messages. Select the message and press F3 for
“Options”, and then select “Dial” to dial out to the number.
6. On-hook Dialing:
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FIRMWAREVERSION1.0.1.18 Updated : 09/2009
Without lifting the handset off the hook, simply dial the number and press F3 to SEND. This
phone will dial the number and the audio will be output via speakerphone. The phone will use the
primary account to dial out. To user other accounts, press the LINE key to select the account and
then dial the number.
DURING CALLS
ANSWERING CALLS
1. Single Incoming call：When the phone rings, you can use the headset, handset or speaker to answer
the call. The user may also press the SPEAKER button or the corresponding FUNCTION button for
“Accept” on the LCD screen.
2. Multiple Incoming Calls：The user will hear a call waiting tone and the LCD displays the number of
the caller. At this moment, press the corresponding FUNCTION button for “Accept” to establish a
connection with the new caller. This will put the previous call on hold, and users may press LINE
button to see the status of each line and to switch between the lines
3. Paging/Intercom: After the phone makes a “beep” sound, the call is automatically established through
the speaker. (Support from PBX / IP-PBX required)
CALL HOLD/WAITING
1. Call Hold：Press the HOLD button ( ) to place the call on hold.
2. Call Recover：Press the HOLD button again or press the “Resume” FUNCTION button to return to the
call.
3. Multiple Calls：Put the current call on hold, press the LINE button to select another line or accept
another call. When the line is busy the user hears a call waiting tone, notifying the user that a call is
waiting.
CALL TRANSFER
1. Blind Transfer: Press the “CALL TRANSFER” button to place the other party on hold. The phone will
display the following message: “Dial Number (Blind) OR Select Line (Attended)”. Dial the extension
number and press F3 for “SEND”. This will transfer the call to the other party immediately.
2. Attended Transfer：Press the “LINE” button to select an idle line to use for attended transfer; this will
place the other party on hold immediately. Dial the number that you wish to transfer to and after
confirmation from the party, press the “CALL TRANSFER” button. The phone will display the following
message: “Dial Number (Blind) OR Select Line (Attended)”. Press the “LINE” button and select the line
on hold.
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