Grandstream Networks GXP1620 User manual

GXP1620 User Manual(Automatic Provisioning Version)Ver1.0.1 2017/08/22 created
Copyright © 2017 cloudippbx.com

Thank you or purchasing Grandstream GXP1620. Make sure and acknowledge that you have read this manual be ore
using GXP1620.
Disclaimer
•This document is subject to change without prior notice.
•A possibility o noise, broken voice, or disconnection may occur because o customers’ or our network
environment. We cannot guarantee the quality o voice.
•The company assumes no responsibility on the di erence o call or voice quality when the hearing acuity o
individuals is concern.
•The company assumes no responsibility when it was used outside Japan.
•As or GXP1620 regular server maintenance, you may experience temporarily service stops without prior notice.
•
The company assumes no responsibility or the damages o customer caused by the phone mal unction or
•
The company assumes no responsibility or the damages o customer caused by the phone mal unction or
breakdown.
Package Contents
•Main Case
•Handset
•Phone Cord
•
AC Power Adaptor
•
AC Power Adaptor
•Ethernet Cable
•Phone Stand
•Quick Start Guide
Product Care
•
Please use so t dry clothes to clean the device.
•
Please use so t dry clothes to clean the device.
•Don’t use wet clothes.
•Don’t use volatile chemicals like benzene, or thinner since they can damage the device. I you want to use a
chemical wipe, please read the cautionary notes be ore using it.
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GXP1620 is a phone device that can be used with our service. It cannot be used as a typical phone. The customer
must subscribe to an Internet Service Provider to be able to use the device. Customer with no broadband router
eature must provide a separate broadband router.
GXP1620
Device Assembly
1. Attach the phone stand or wall mount to the back o the phone where there are slots;
2. Connect the handset and main phone case with the phone cord;
3. Connect the LAN port o the phone to the RJ-45 socket o a hub/switch or a router (LAN side o the router) using
the Ethernet cable;
4.
Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet.
4.
Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet.
I PoE switch is used on GXP1620 in step 3, this step could be skipped;
5. The LCD will display provisioning or irmware upgrade in ormation. Be ore continuing, please wait or the
date/time display to show up;
6. Using the keypad con iguration menu or phone's embedded web server (Web GUI) by entering the IP address in
web browser, you can urther con igure the phone.
LCD
Display
LCD
Display
GXP1620 has a dynamic and customizable screen. The screen displays di erently dependingon whether the phone is
idle or in use (active).
NxtScr
Toggles between di erent idle screens. For example, or GXP1620, pressing most le t
so t key (switch screen) will toggle among de ault idle screen, weather in ormation, IP
address and Account in ormation.
FwdAll Unconditionally orwards the phone line to another phone.
Redial Redial the last dialed number when there is existed dialed call log.
Missed Shows unanswered calls to this phone.
Receive/Reject
You can choose whether to receive or reject a call.
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Receive/Reject
You can choose whether to receive or reject a call.
EndCall Ends the active call.

eypad Buttons
GXP1620
Line1/Line2 Switch between LINE1 and LINE2
Page/Intercom
Page/Intercom
I the intercom number has set, call this number directly
I the intercom number has not set, press this key will have no e ect
Hold
Place active call on hold, resume the call on hold.
Record
Press to enable/disable record eature in an active call or an con erence.
Menu
Press the 4 navigation keys to move up/down/le t/right. Press the round button in the
center to enter Keypad Con iguration MENUwhen phone is in idle. The round button
"MENU" can also be used as ENTER key when in Keypad Con iguration
Mute Press to mute/unmute an active call.
Headset Used when you plugged a headset
Trans er Trans er an active call to another number.
Con erence Establish 3-way con erence with other 2 parties.
Send Enter the digits and then press Send to dial out the number.
Speaker Hands- ree unction. You can call without using handset. Loudspeaker unction
Volume Press "-" or "+" to adjust the volume.
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Provisioning is a service that we provide to automatically con igure your device via HTTPS. Just make sure your
device’s network and provisioning settings are con igured correctly and it will etch the latest settings every time it is
rebooted. Advantages o provisioning include, but are not limited to, (1) Device can be easily con igured by simply
Automatic Provisioning
setting it to be provisioned through our server, and (2) I you own multiple devices, they can be simultaneously
provisioned as long as they properly connected to your network.
① Register the MAC address of your
device on the customer portal. Although
not necessary, you may also set the
Provisioning Server
② Set the provisioning configurations
on your devices. A device will request
for the configuration file every time it
is rebooted.
not necessary, you may also set the
provisioning settings for your circle.
Provisioning Server
is rebooted.
③ The provisioning server sends the configuration
file which is unique for each device. The server
identifies a requesting device by its MAC address.
Login Server
④ After a successful provisioning, your
devices will register to the login server
and you can now start to make calls.
SIP Tra ic
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①Obtain Device Mac Address.
Grandstream devices are assigned with a unique MAC address in the ormat o 000BXXXXXXXX where X is any digit
rom 0 to 9. MAC address will be used to identi y the device during the provisioning process. The MAC address can be
Provisioning Configuration
retrieved in various ways.
Via Device Sticker
A sticker is attached at the back side o the device containing its MAC address.
Via Device LCD
Via Device LCD
1. Press [MENU] [●] button
2. Press [▲] or [▼] button several times to navigate to [Status] then press [●] button
3. Search or [MAC: 00:0B:XX:XX:XX:XX] by pressing [▲] or [▼] button several times.
Via Web
1.
Veri y device’s IP address. Press so t key [
NextScr
] twice to view device’s IP address.
1.
Veri y device’s IP address. Press so t key [
NextScr
] twice to view device’s IP address.
2. Open a web browser and enter the device’s IP address on the URL ield. Format: [http://IP Address]
3. Type password and click [Login]. De ault password: admin
4. Hover over [Status] and click [Network Status].
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②Register Device MAC Address.
1. Access the customer management page via web brower.
2. Click [Grandstream Provisioning] on le t menu or hover over [Settings] then click [Grandstream Provisioning].
Provisioning Configuration
3. Search the unique to which the device will be assigned to and enter the MAC address obtained rom Step 1 in
Grandstream Device MAC Address. Once done, click [Update].
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③ Create provisioning settings for your circle. Continue with the next steps only if you want to create your own
provisioning settings. Otherwise, default provisioning settings will be automatically created upon the first
provisioning request from your circle. You can change these settings later if you wish to.
1.
Click [
Provisioning Settings
].
Provisioning Configuration
1.
Click [
Provisioning Settings
].
2. Provisioning Settings page is displayed.
Provisioning Server: URL o server to be used on your Grandstream devices is displayed here.
Login Port: Choose 5060 or 25060. Packets between the SIP server and device will be sent through the port speci ied.
Call Waiting: Disable or enable call waiting.
Firmware Upgrade and Provisioning: Disable or enable automatic updating o irmware o your devices.
Timezone
: Choose the
timezone
or your location. * Setting might not be supported in all devices.
Timezone
: Choose the
timezone
or your location. * Setting might not be supported in all devices.
Once done, click [Create].
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④ Device configuration.
1. Veri y device’s IP address. Press so t key [NextScr] twice to view device’s IP address.
2. Open a web browser and enter the device’s IP address on the URL ield. Format: [http://IP Address]
3. Type password and click [Login]. De ault password: admin
Provisioning Configuration
4. Hover cursor over [Maintenance] and click [Upgrade and Provisioning].
Copyright © 2017 cloudippbx.com 9

Provisioning Configuration
Upgrade via: Select HTTPS.
Config Server Path: Enter the URL of Provisioning Server as shown on Provisioning Settings page in Step 3.
Once done, click [Save and Apply] then click [Reboot].
※
Rebooting
o device may take a ew minutes and device might reboot more than once during the process. Please
※
Rebooting
o device may take a ew minutes and device might reboot more than once during the process. Please
take note also that the device will be provisioned every time it is rebooted.
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⑤ Confirm device registration on customer management page.
1. Go to [Unique List]
2. Search the unique to which the device was assigned.
Provisioning Configuration
The icon indicates that the settings were loaded success ully; device is registered and can now be used. is
shown i the device was not able register due to provisioning or other unexpected error. Please see the
troubleshooting section. I it still ails a ter several attempts, please contact us.
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1. Veri y device’s IP address. Press so t key [NextScr] twice to view device’s IP address.
2. Open a web browser and enter the device’s IP address on the URL ield. Format: [http://IP Address]
3. Type password and click [Login]. De ault password: admin
4. Hover cursor over [Maintenance] and click [Upgrade and Provisioning].
Enable Firmware Upgrade (Optional)
Firmware Upgrade and Provisioning: Select Always Check for New Firmware.
Upgrade via: Select HTTP.
Firmware Server Path: Enter firmware.grandstream.com.
Automatic Upgrade: Select Yes, check for upgrade every () minutes and input 10080 on ield provided.
Once done, click [
Save and Apply
]
Once done, click [
Save and Apply
]
※Firmware upgrade will take a ew minutes. Please do not unplug your device during the operation. I the upgrade
ails, reset the device then repeat the upgrade procedure. Instructions on how to reset your device are also included
in this manual.
Copyright © 2017 cloudippbx.com 12

Per orm these step to manually backup the settings o your device.
1. Veri y device’s IP address. Press so t key [NextScr] twice to view device’s IP address.
2. Open a web browser and enter the device’s IP address on the URL ield. Format: [http://IP Address]
3.
Type password and click [
Login
]. De ault password:
admin
Backup Device Settings (Optional)
3.
Type password and click [
Login
]. De ault password:
admin
4. Hover cursor over [Maintenance] and click [Upgrade and Provisioning].
Dowload Device Configuration: Click [Download] button to download backup ile.
※SIP account password is not included in backup ile.
Copyright © 2017 cloudippbx.com 13

Per orm these step to restore your device rom a backup ile that you have created.
1. Veri y device’s IP address. Press so t key [NextScr] twice to view device’s IP address.
2. Open a web browser and enter the device’s IP address on the URL ield. Format: [http://IP Address]
3.
Type password and click [
Login
]. De ault password:
admin
Restore Device Settings (Optional)
3.
Type password and click [
Login
]. De ault password:
admin
4. Hover cursor over [Maintenance] and click [Upgrade and Provisioning].
5. Under Upload Device Con iguration, click [Upload] button.
6. On the window that will appear, click [Choose]. Locate the con iguration ile (De ault ilename: con ig.txt) then
click [Upload].
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7. Upload process will begin immediately. Closing the progress window will terminate the upload operation.
Restore Device Settings (Optional)
8. A window will appear denoting that the operation was completed success ully.
※You must enter the passwords or the account manually since SIP account password is not included in backup ile.
Copyright © 2017 cloudippbx.com 15

This manual contains precautions to assure user’s sa ety while using this product.
I the precautions are disregarded, the extent o consequences is presented below.
Sa ety Precautions
This indicates that ignoring or mishandling o this notice might result to death or serious injury to the person.
WARNING
This indicates that ignoring or mishandling o this notice might result to harm to the person.
Immediately unplug the device rom the power supply i there is a strange smell and smoke.
Don’t use the device and immediately contact the dealer or repair. This may cause ire or explosion.
WARNING
CAUTION
WARNING
Do not disassemble or modi y. The device may mal unction, cause electric shock and ire.
Do not insert metal to the opening or drop the product. I in case a metal is inserted to the device, unplug
the device and contact the dealer. The device may mal unction, cause electric shock and ire.
Do not pour water or any oreign object inside the device.
I
in
case
water
or
any
oreign
object
is
poured
or
inserted
to
the
device,
unplug
the
device
and
contact
I
in
case
water
or
any
oreign
object
is
poured
or
inserted
to
the
device,
unplug
the
device
and
contact
the dealer.
Do not touch the device when lightning occurs. This may cause electric shock.
Do not use in bathroom or shower room. The device may mal unction, cause electric shock and ire.
Don’t place in a damp, dusty or direct sunlight. The device may mal unction, cause electric shock and ire.
This device is not waterproo . I in case water entered the device, unplug the device and contact the dealer.
CAUTION
CAUTION
Immediately unplug the device rom the power supply i there is a strange smell and smoke.
Don’t use the device and immediately contact the dealer or repair. This may cause ire or explosion.
Do not disassemble or modi y. The device may mal unction, cause electric shock and ire.
Do
not
insert
metal
to
the
opening
or
drop
the
product.
I
in
case
a
metal
is
inserted
to
the
device,
unplug
Do
not
insert
metal
to
the
opening
or
drop
the
product.
I
in
case
a
metal
is
inserted
to
the
device,
unplug
the device and contact the dealer. The device may mal unction, cause electric shock and ire.
Do not pour water or any oreign object inside the device.
I in case water or any oreign object is poured or inserted to the device, unplug the device and contact
the dealer.
Do not touch the device when lightning occurs. This may cause electric shock.
Copyright © 2017 cloudippbx.com 16
Do not use in bathroom or shower room. The device may mal unction, cause electric shock and ire.


Troubleshooting
PROBLEM
CAUSE
SOLUTION
Please check this troubleshooting procedure be ore requesting a repair. I the problem doesn’t get resolved, please
contact us.
PROBLEM
CAUSE
SOLUTION
General Failure Plug and Unplug rom the power source. (Do
this or ew times). Wait or at least one minute
be ore plugging the device.
I the problem is not resolved a ter doing this,
please contact our customer support service.
Indicate your number and broadband products.
Indicate your number and broadband products.
No ringer sound Ethernet cable is disconnected.
AC adapter is disconnected.
Did you change the volume
settings?
Please check the connection o the Ethernet
cable.
Please check the connection o the AC adapter.
Please adjust the volume on the button.
settings?
Did you change the settings on
the display?
Revert the change settings. Disconnect the
Ethernet cable (reboot).
Call is interrupted
by noise
Are there any abnormalities in
the network environment?
Please check your network environment.
Device cannot register
Incorrect settings
Con irm that there is no mistake in the
Device cannot register
a ter provisioning
Incorrect settings
Network issue
Firewall issue
Con irm that there is no mistake in the
registered MAC address, provisioning server.
etc.
Please check your network environment (UPnP
o the router, SIP-NAT, etc.).
Add corresponding rule or our
provisioning/login server when iltering is
provisioning/login server when iltering is
per ormed by your routers and/or irewalls.
I the problem is not resolved a ter doing this,
please contact our customer support service.
Indicate your unique number, MAC address
and model o device.
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
Device Reset
Note that previous con igurations will be lost a ter the initialization process. You need to set all the required settings
again to use your device.
1. Press the [MENU] [●] button
2.
Select [
Con ig
]
2.
Select [
Con ig
]
3. Select [Factory Reset] and con irm by selecting [OK]
※The phone device will be restarted and restored to actory settings.
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