Hayes V.92 User manual

Modem User Guide

Contents
INTRODUCTION .................................................................... 3
INSTALLATION ROAD MAP ...........................................................3
Key Steps for Windows 95/98/Me/2000/XP.......................4
Key Steps for Windows NT 4.0 ..........................................6
Key Steps for Windows 3.1, 3.11.......................................8
Key Steps for Linux ............................................................ 9
CONNECTING YOUR FAXMODEM.................................... 10
IMPORTANT INFORMATION FOR OWNERS OF V.92
MODEMS.............................................................................. 12
MODEM UPGRADES........................................................... 13
INDICATOR LIGHTS............................................................ 14
COMMUNICATING WITH YOUR FAXMODEM .................. 16
ACCESSING THE INTERNET........................................................16
COMMUNICATION SETUP OPTIONS.............................................16
INITIALIZATION STRINGS AND AT COMMANDS ............................17
TROUBLESHOOTING ......................................................... 19
PLUG AND PLAY SETUP PROBLEMS WITH WINDOWS 95/98........19
OTHER TROUBLESHOOTING TIPS ..............................................21
APPENDIX A: HOW TO UNINSTALL YOUR MODEM
DRIVERS .............................................................................. 27
APPENDIX B: REGULATORY INFORMATION.................. 28

Introduction 3
Introduction
This Modem User Guide expands the Quick Start included with
your faxmodem package and contains all the information you
should need to use and troubleshoot your new modem. The Ta-
ble of Contents shows the various useful sections of this User
Guide.
Installation Road Map
Please follow the installation instructions appropriate to your op-
erating system:
•For Windows 95/98/Me/2000/XP: Go to Key Steps on page
4.
•For all other computers, operating systems and termi-
nals: Go to Connecting your Faxmodem on page 10.

4 Modem User Guide
Key Steps for Windows 95/98/Me/2000/XP
Getting Started
Insert the enclosed CD in your computer’s CD-ROM drive. Wait
for it to auto-run.
If the CD does not auto-run: Right-click on My Computer
and then click on Explore. In the left panel click on the CD
icon of the drive that has your modem CD in it. In the right
panel, double-click Launch.exe or Setup.exe.
When the main interface appears, click Install Drivers. When
the Install Drivers screen appears, select the modem type you
are installing. Click Next. Follow the prompts. Click Finish.
Leave the CD in the drive, exit any running programs, and shut
down your computer.
Installing the Faxmodem
Go to Connecting your Faxmodem, page 10, to install your
modem hardware.
Completing the Installation
Turn your computer back on. Windows will detect your new mo-
dem and drivers and add the drivers to its database. Note: If the
Plug and Play setup does not proceed properly, see Plug and
Play Setup Problems with Windows 95/98 on page 19.
You should now verify the COM port setting of your faxmodem.
This last operation also tests your faxmodem by querying it with
AT commands. A list of responses means that the faxmodem is
properly connected.
1. Open Start | Settings | Control Panel and double-click on
the Modems icon. Fill in the Location Information screen
if it appears. Click on the entry for your new faxmodem
and then click on Properties.
2. Set the Maximum speed to the highest speed available
(e.g., 115,200). This sets the speed at which the computer
communicates with the faxmodem. Note: Do not check
Only connect at this speed. Click OK.

Introduction 5
3. Click on the Diagnostics tab. Highlight the port next to the
entry for your new faxmodem and click on More info. If
Windows is unable to communicate with your modem,
consult the Troubleshooting section on page 19.
4. Note the Port and Interrupt entries under Port Informa-
tion.
5. Click OK. Click Close. Close the Control Panel.
IMPORTANT: If you already have a modem installed in your
computer, you’ll need to redirect your application software so that
it recognizes your new modem. Turn to page 19 for instructions.
Installing the Communications Software
The modem’s CD describes the communications software pack-
age and online service included with your modem and provides
easy point-and-click installation. If necessary, consult the CD’s
online help. Please run the modem’s CD now. You should not in-
stall the drivers again, but you should install any application soft-
ware you like.
If you have a V.92 modem, after you’ve installed the CD soft-
ware, you should read the Important Information for Owners
of V.92 Modems section of this manual on page 12. If you don’t
have a V.92 modem, you’re done! Enjoy your modem.

6 Modem User Guide
Key Steps for Windows NT 4.0
You should have already installed your modem hardware.
Turn your computer back on.
Insert the enclosed CD in your computer’s CD-ROM drive.
Wait for it to auto-run.
If the CD does not auto-run: Right-click on My Com-
puter and then click on Explore. In the left panel click
on the CD icon of the drive that has your modem CD in
it. In the right panel, double-click Launch.exe or
Setup.exe.
1. When the main interface appears, click Install Driv-
ers. When the next screen appears, select the mo-
dem type you are installing. Click Install Drivers.
When the Modem Installation Setup screen ap-
pears, click Next. Follow the prompts. Click Finish.
2. Open Start | Settings | Control Panel and double-
click on Modems. Important: If the Modem Proper-
ties screen appears, click Add.
3. At the Install New Modem box, click Next. Let Win-
dows NT detect your modem and install the drivers.
4. Your modem will be detected as a “Standard Modem”.
Click Change. The Install New Modem dialog box
will appear. In the Manufacturers box, scroll to the
name of your modem manufacturer and select it. In
the Models box, scroll to the name of your modem
and select it. Click OK.
5. In the Install New Modem screen, the correct modem
will now be displayed. Fill in the Location Information
screen if it appears. Click Next.
6. At the Modem Properties box, select the newly in-
stalled modem and then click Properties.
7. Set the Maximum speed to the highest speed avail-
able (e.g., 115,200). This sets the speed at which the
computer communicates with the faxmodem. Note:
Do not check Only connect at this speed. Click OK.
Click Close.

Introduction 7
IMPORTANT: If you already have a modem installed in your
computer, you’ll need to redirect your application software so
that it recognizes your new modem. Turn to page 19 for in-
structions.
Installing the Communications Software
The modem’s CD describes the communications software
package and online service included with your modem and
provides easy point-and-click installation. If necessary, con-
sult the CD’s online help. Please run the modem’s CD now.
You should not install the drivers again, but you should install
any application software you like.
If you have a V.92 modem, after you’ve installed the CD
software, you should read the Important Information for
Owners of V.92 Modems section of this manual on page
12. If you don’t have a V.92 modem, you’re done! Enjoy your
modem.

8 Modem User Guide
Key Steps for Windows 3.1, 3.11
You should have already installed your computer hardware.
Turn your computer back on.
1. From Program Manager, select Window | Main |
Control Panel | Ports.
2. Click Settings for your COM port number.
3. Change the baud rate to the highest possible setting.
4. Click OK.
Now test your modem:
1. From Program Manager, select Window | Accesso-
ries.
2. Click Terminal. Select the COM port you are con-
nected to and click OK.
3. Type “at” and hit <Enter>. You’ll see a confirming OK
message.
IMPORTANT: If you already have a modem installed in your
computer, you’ll need to redirect your application software so
that it recognizes your new modem. Turn to page 19 for in-
structions.
Installing the Communications Software
The modem’s CD describes the communications software
package and online service included with your modem and
provides easy point-and-click installation. If necessary, con-
sult the CD’s online help. Please run the modem’s CD now.
You should not install the drivers again, but you should install
any application software you like.
If you have a V.92 modem, after you’ve installed the CD
software, you should read the Important Information for
Owners of V.92 Modems section of this manual on page
12. If you don’t have a V.92 modem, you’re done! Enjoy your
modem.

Introduction 9
Key Steps for Linux
You should have already installed your computer hardware.
Turn your computer back on.
You need to verify that your modem is configured and work-
ing properly by issuing an AT command. You’ll need to use a
data communications program such as Minicom, which
comes with most versions of Linux, or a similar alternative.
To use Minicom, you will need to know the serial port the
modem is connected to.
Consult your on-line LINUX-HOWTO Documentation if you
need assistance. The section Communicating with your
Faxmodem on page 16 contains additional information
about using your faxmodem.
Please continue reading the Important Information for
Owners of V.92 section of this manual on page 12.

10 Modem User Guide
Connecting your Faxmodem
1. Make sure your computer is shut down. Locate the
faxmodem’s serial number on the bottom of the case
and make a note of it for future reference. Depending
on your modem model, your setup should look like
one of the illustrations below.
Telephone
(Optional)
Telephone
Line
Power Computer
Telephone
(Optional)
Telephone
Line
Power
On/Off
Switch Computer
2. Connect the faxmodem-to-computer serial cable.
Plug one end of the cable into the matching connec-
tor on the back of your modem, and plug the other
end of the cable into your computer’s serial port.
Some cables have an extra connector; you should
leave one unconnected. Tighten the screws at both
ends. Make a note of the COM port you plug the mo-
dem into.
3. Connect the telephone cord. Plug one end of the
cord into the phone line jack on the back of the fax-
modem. Plug the other end into the wall jack just as
you would a standard telephone.
Power
On/Off
Switch Telephone
Line Telephone
(Optional)
Computer