Hayes USB Modem User manual

USB Modem User Guide

NOTICE
This document contains proprietary information protected by copyright, and
this User’s Manual and all the accompanying hardware, software, and
documentation are copyrighted. All rights are reserved. No part of this
document may be photocopied or reproduced by mechanical, electronic, or
other means in any form.
The manufacturer does not warrant that the hardware will work properly in
all environments and applications, and makes no warranty and representa-
tion, either implied or expressed, with respect to the quality, performance,
merchantability, or fitness for a particular purpose of the software or docu-
mentation. The manufacturer reserves the right to make changes to the
hardware and User’s Manual content without obligation to notify any person
or organization of the revision or change.
All brand and product names are the trademarks of their respective owners.
© Copyright 2001. All rights reserved.

Contents
INTRODUCTION .................................................................... 5
WHAT YOU NEED TO USE YOUR FAXMODEM................................ 5
INSTALLING YOUR USB FAXMODEM ................................ 6
INSTALLING THE DRIVERS ........................................................... 6
CONNECTING THE FAXMODEM TO YOUR COMPUTER..................... 7
CONFIRMING THE INSTALLATION .................................................. 8
INSTALLING THE MODEM’S COMMUNICATIONS SOFTWARE............ 9
CHANGING YOUR COUNTRY SETTING ........................... 10
REMOVING YOUR USB FAXMODEM................................ 11
IMPORTANT INFORMATION ABOUT V.92 MODEMS...... 12
FIRMWARE UPGRADES.............................................................. 13
INDICATOR LIGHTS............................................................ 14
COMMUNICATING WITH YOUR FAXMODEM .................. 15
ACCESSING THE INTERNET ........................................................ 15
MAKING THE MOST OF THE FAX FEATURES ................................ 15
COMMUNICATION SETUP OPTIONS............................................. 16
INITIALIZATION STRINGS AND AT COMMANDS............................. 17
USING VIDEO............................................................................ 18
TROUBLESHOOTING ......................................................... 19
PLUG AND PLAY SETUP PROBLEMS WITH WINDOWS .................. 19
OTHER TROUBLESHOOTING TIPS............................................... 22
APPENDIX A: REMOVING AN INTERNAL MODEM ......... 30
APPENDIX B: REGULATORY INFORMATION.................. 31

APPENDIX C: REFERENCE INFORMATION .................... 35

Introduction 5
Introduction
This Modem User Guide expands the Quick Start included with your
faxmodem package and contains all the information you should need
to use and troubleshoot your new modem. The Table of Contents
shows the various useful sections of this User Guide.
What You Need to Use Your Faxmodem
Make sure that you have received the following items in addi-
tion to this manual:
•USB faxmodem
•Phone cord
•USB cable
•CD-ROM disc or floppy diskette containing installation software
and communications software.
You also need the following:
•IBM PC-compatible Pentium® 133 or faster (or equivalent), with
16 megabytes of RAM equipped with either a USB port or a PCI
USB adapter
•An available USB port on your computer
•Windows® 98, Me, or 2000 or equivalent operating system
•For software supplied on a CD-ROM disc, a CD drive
•A telephone jack to plug the modem into, so the modem can dial
out and receive calls.

6 USB Modem Installation Guide
Installing Your USB Faxmodem
Note: If you have a PC and are replacing an existing internal mo-
dem, turn to Appendix A: Removing an Internal Modem
(page 30) for instructions.
Installing the Drivers
We have streamlined the installation of your modem by including an
InstallShield® program. You must first run this program before
you connect your faxmodem hardware.
Follow these steps.
1Your computer should be turned on. Close any applications
you have running.
Insert the CD-ROM disc that came with your faxmodem into
your CD-ROM drive. The CD-ROM disc should automati-
cally start after a few seconds and display an installation
screen.
If the CD does not auto-run:
•Click the
My Computer icon on your desktop; then
double-click the icon for your CD-ROM drive. If the in-
stallation program doesn’t start right away, double-click
launch.exe or setup.exe.
2When the installation screen appears, click Install Drivers
and then Install USB Drivers. The installation program will
run and automatically copy driver files to your hard drive.
Click Finish.
3Continue with the instructions for Connecting the Faxmo-
dem to Your Computer below.

Installing your USB Faxmodem 7
Connecting the Faxmodem to Your Computer
1Find the serial number of your faxmodem on the bottom of
the case, just under the bar code. Write the number in the
Reference Information table on the last page of this manual.
2Shut down your computer.
3Connect the USB cable by plugging the cable’s square end
into the USB jack on the back of the modem. Plug the other
rectangular end into the USB connector on your computer.
4Turn your computer back on.
Note to Windows 2000 users: You may see a dialog box
stating Digital Signature Not Found. You can safely ig-
nore this message and click Yes.
5Connect the phone cord. Plug one end of the cord into the
phone jack on the back of the modem. Plug the other end
into the wall jack just as you would a telephone. See the
following illustration.

8 USB Modem Installation Guide
6On the front of the modem, the ON light should go on, indi-
cating that the faxmodem is ready for use.
Note: If the computer goes into power-save mode (also
referred to as “ going to sleep” ), the modem’s ON light will
go off. The light will go on automatically whenever the mo-
dem is in use.
Confirming the Installation
1Turn your computer back on.
From the computer’s desktop, go to Start | Settings | Con-
trol Panel and double-click the Modems icon. For Win-
dows 2000, double-click the Phone and Modems icon and
then click the Modems tab.
•When prompted, enter your location information.
•Click the entry for your modem and then click Proper-
ties.
•Set the
Maximum speed to the highest speed available
(probably 115,200). This sets the speed at which the
computer communicates internally with the modem.
2Click the Diagnostics or Modem tab and click More info
or Query Modem. Record the Port and Interrupt entries in
the table on the last page of this manual.
This step also tests the modem. You will see a list of AT
commands and responses, indicating that your modem is
properly connected.

Installing your USB Faxmodem 9
IMPORTANT: If you already have a modem installed in your com-
puter, you’ll need to redirect your application software so that it rec-
ognizes your new modem. Please turn to page 19 for instructions.
Otherwise, continue below.
Tip: If you determine that your modem is not working, first try
turning off your computer and restarting it. If restarting your
computer doesn’t work, please consult the Troubleshooting
section on page 19.
Installing the Modem’s Communications Software
The modem’s CD describes the communications software package
and online service included with your modem and provides easy
point-and-click installation. If necessary, consult the CD’s online help.
Please run the modem’s CD now. You should not install the drivers
again, but you should install any application software you like.
If you have a V.92 modem, after you’ve installed the CD software,
you should read the Important Information about V.92 Modems
section of this manual on page 12. If you don’t have a V.92 modem,
you’re done! Enjoy your modem.

10 USB Modem Installation Guide
Changing Your Country Setting
Our World Traveler™ country select software, also included on the
CD, provides configuration information so that your modem auto-
matically works with the telephone system in your country.
To change your country setting, follow these steps:
1From your computer’s desktop, click Start | Programs |
World Traveler.
2Select the country of your choice from the list and click Set.