Honeywell Rapid Eye Manual

Document 800-02951V3 – Rev A – 11/09
Remote View
Operator Guide
Rapid EyeTM
Multi-Media Digital
Video Recorder

Remote View
Operator Guide

Revisions
Issue Date Revisions
A 01/09 Preliminary Rapid Eye V9.0 document based on K14391. For remotely connected View
users.
V1 Rev A 04/09 Document updated for Rapid Eye V9.0 build 10 software and for reader usability.
V2 Rev A 05/09 Document updated for the RE3 Phase 2 software release. Features such as simplex
audio, the virtual keyboard, archival policies and logs have all been added or updated.
V3 Rev A 11/09 Document updated for the latest Rapid Eye V9.0 software release (12/09). New features
include: full LocalView on Active Alert units, the ability to disable LocalView, and the
option to set the bandwidth throughput as High/Low.
4

Rapid Eye Remote View Operator Guide
Document 800-02951V3 Rev A 5
11/09
Contents
About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Overview of Contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Warranty and Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1 Running View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Starting View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
The Sites Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Selecting a Multi Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Quick Search for Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Displaying Site Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Site Properties Reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Obtaining the Latest Site List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Time Limit when Using Sites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Your Account Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Customizing the View Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Minimizing the View Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Sites Tab Toolbar Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Honeywell Video Analytics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
More About View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
2 Live Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Viewing Live Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Starting a Live Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Selecting Live Video Feeds by Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Tear-Away Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Reopening a Closed Camera Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Toggling the Size of a Camera Window/Data Window. . . . . . . . . . . . . . . . . . . . . . 32
Setting a Default Video Quality for All Camera Windows . . . . . . . . . . . . . . . . . . . . 32
Setting the Video Quality on One Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Setting the Multi-Media Time Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Checking the Windows Date and Time on an Operator’s PC . . . . . . . . . . . . . . . . . . 34
Temporarily Changing a Time Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Resolution Gauge and Recording Indicator for Live Video . . . . . . . . . . . . . . . . . . . . . . . . 34
Recording Indicator on the Resolution Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Sizing a Live Camera Window Optimally . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Other Settings for Enhancing Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Customizing the Initial Size of a Camera Window . . . . . . . . . . . . . . . . . . . . . . . . 36
Ending a Live Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Customizing Windows for a PC Monitor’s Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Larger Monitors and Microsoft Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Changing a PC Monitor’s Refresh Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

6
Contents
Microsoft Dual View and Rapid Eye View Software . . . . . . . . . . . . . . . . . . . . . . . 39
Troubleshooting Video at an Operator’s PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Troubleshooting Cameras in the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . 40
Pan, Tilt and Zoom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Controlling a PTZ Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Toggling Between Zonal Mode and Pull Mode . . . . . . . . . . . . . . . . . . . . . . . . . 41
PTZ Pull Mode and Rubber Band Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using Zonal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
PTZ Dartboard Command and Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Controlling a PTZ Camera Using the Dartboard . . . . . . . . . . . . . . . . . . . . . . . . . 44
Choosing a Preset for a PTZ Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
PTZ Tours and PTZ Vectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Privacy Zones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
PTZ Camera Position After a Session Closes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
PTZ and Motion Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Sharing Live Sessions from One Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Simultaneous Use of Many Units by One Operator . . . . . . . . . . . . . . . . . . . . . . . 48
3 Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Viewing Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Selecting a Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Starting a Retrieval Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Setting a Start Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Entering the Start Date and Time of Recorded Video . . . . . . . . . . . . . . . . . . . . . . 50
Setting the Date of Retrieval with the Calendar Utility . . . . . . . . . . . . . . . . . . . . . . 50
Searching for Events to Obtain Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Playback Speed Slider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Scanning a Recorded Video Feed Quickly. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Slowing Down and Pausing a Recorded Video Feed . . . . . . . . . . . . . . . . . . . . . . 52
Skipping Through Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Reviewing Recorded Video of an Event Seen Moments Ago . . . . . . . . . . . . . . . . . . 53
Going To a Specific Time of Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
First Available Video, Sound or Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Other Playback Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Image Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Video Production . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Resolution of Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Sizing a Camera Window Optimally for a Resolution . . . . . . . . . . . . . . . . . . . . . . 56
Resolution Gauge for Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Video Recorded Using Boosted Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Ending a Retrieval Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
4 Event Recording for Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Boosting the Recording of One Camera or Many . . . . . . . . . . . . . . . . . . . . . . . . 59
Overriding Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
5 Searching for Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Starting a Motion Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Preparing a Motion Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
No Video at Specified Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Obtaining the Time Offset of Later Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Motion Threshold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Masking that Detects Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Focusing a Motion Search on an Area of Video . . . . . . . . . . . . . . . . . . . . . . . . . 64
Excluding an Area from a Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Search Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Rapid Eye Remote View Operator Guide
Document 800-02951V3 Rev A 7
11/09
Report Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Motion Events Timeline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Obtaining Video After Performing a Motion Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Video Controls for Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Optimizing the Time Spent Watching Video . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Changing the Length of the Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Opting for Many Cameras in a Retrieval Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Viewing Video in a Retrieval Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Returning to a Motion Session from a Retrieval Session . . . . . . . . . . . . . . . . . . . . 71
False Positive Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Flashing Lights and False Positives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Using a Smaller Detection Mask to Counter False Positives. . . . . . . . . . . . . . . . . . . 72
Using Highlighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Enabling or Disabling the Highlighting of Motion . . . . . . . . . . . . . . . . . . . . . . . . 74
Adjusting Highlighting for False Positives or False Negatives . . . . . . . . . . . . . . . . . . 74
Saving and Reusing Search Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Saving and Repeating a Motion Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using the Report of a Motion Search. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
6 Alarms from Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
About Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Alarm Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Viewing Video from the Time of an Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Event Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Customizing Alarm Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Ignoring Alarms from Other Sites while Monitoring a Site . . . . . . . . . . . . . . . . . . . . 80
Right for Operator to Receive and Process Alarms . . . . . . . . . . . . . . . . . . . . . . . 81
Overview of Automatic Rearm Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Alarm Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Setting Up an Alarm Station for Alarm Callback . . . . . . . . . . . . . . . . . . . . . . . . . 83
Live Alarmed Session. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Retrieving Video Recorded at the Time of an Alarm . . . . . . . . . . . . . . . . . . . . . . . 85
Making a Clip of Video During an Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Stopping Clip Making During a Live Alarmed Session. . . . . . . . . . . . . . . . . . . . . . 85
Alarm Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Running an Alarm Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Acknowledging an Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Acknowledging Alarms Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Acknowledging (ACK) Before REARM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Rearming Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Event Video Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Video Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Go Live . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Making a Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Video During Multiple Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Controlling an Onsite Device Output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Peephole Application Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Peephole Access Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Multi-Media Event Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Event Authority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Tamper Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Reading the Alarm Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Displaying the Alarm Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Inputting a Different Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Reporting the Earliest/Latest Alarms in the Log . . . . . . . . . . . . . . . . . . . . . . . . . 94
Setting the Date in Windows for Correct Alarm Sorting . . . . . . . . . . . . . . . . . . . . . 94
Alarm Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

8
Contents
Alarm Station vs. Alarm Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Speed of Alarm Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using an External Alarm Panel with the Fault Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Checking if a Pulse Is Enabled On a Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
7 Clips and Stills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Making Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Making a Clip of Live Video. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Making a Clip from Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Clip Name Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Automatic Clip of Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Customizing the Storage of Clips and Stills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Viewing a Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Viewing a Clip in Reverse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Deleting a Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Coarse Editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Time Gap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Viewing Many Clips at Once . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Viewing Two Instances of the Same Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Distributing a Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Burning Clips at the PC of a View Operator . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Burning Clips at a Multi-Media DSP Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Clip Players . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
REMM Clip Player Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Rapid Eye Clip Player (RCP) Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Clip Properties Reports Include Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Enabling the Production of Stills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Producing Bitmaps of a Live Camera Feed . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Still Image Name Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Still Size Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
8 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Listening to Live Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Talking to a Multi Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Recorded Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Setting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Testing Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Using the Simplex Audio Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Enabling Simplex Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Using Audio Features with Simplex Audio Mode . . . . . . . . . . . . . . . . . . . . . . . 113
Switching Audio Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Eagle Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
9 Watching Site Tours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Running a Site Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Managing a Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Event Recording During a Site Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Site Tour Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Stopping a Site Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Pausing a Site Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Resuming a Site Tour. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Ending a Site Tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
10 Event Searches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Searching for Event Records. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

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Inputting Different Times and Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Selecting Events for an Event Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Data Recording As an Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Viewing Video from the Time of an Event . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Printing a Log Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
11 Archival Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Using an Archival Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Playing Back Archived Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Setting Up an Archival Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Discovering Sites on the Archival Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Playing Back Archived Video and Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Creating Clips During Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Creating a Self-Executable Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Creating a Rapid Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
12 Customer Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Live Data Messages from POS Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Viewing Live Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Recorded Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Viewing Recorded Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Searching for Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Finding and Listing Records of Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Inputting Different Times and Dates for a Search . . . . . . . . . . . . . . . . . . . . . . . 134
Matching Data to Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Regular Expressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
External System Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Modems and Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
13 Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Effects of Scheduling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

10
Contents

Rapid Eye Remote View Operator Guide
Document 800-02951V3 Rev A 11
11/09
Figures
Figure 1-1 Logging-On to a Multi System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 1-2 On the Sites tab, Units Are Listed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 1-3 Language Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 1-4 Find Name Containing Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 1-5 Hiding and Showing the Toolbar and Status Bar . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 1-6 Example of a System Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Figure 2-1 Choosing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 2-2 Selecting Live Streams and Showing Connection Icon () . . . . . . . . . . . . . . . . . . 30
Figure 2-3 Live Video Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 2-4 Tear-Away Player Options for Live Video . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 2-5 Resolution and Quality Can Be Adjusted During a Live Session . . . . . . . . . . . . . . . 33
Figure 2-6 Globally Customizing the Time Reference . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 2-7 Resolution Gauge for an NTSC Camera During Live Sessions . . . . . . . . . . . . . . . . 34
Figure 2-8 Location of the Resolution Gauge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 2-9 Resolution Gauge for a PAL Camera During Live Sessions . . . . . . . . . . . . . . . . . 35
Figure 2-10 Microsoft Windows’ Screen Area Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 2-11 PTZ Control Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 2-12 Dragging the Mouse Pointer to Control a PTZ Camera . . . . . . . . . . . . . . . . . . . . 42
Figure 2-13 Zonal Mode Transforms the Mouse Pointer in PTZ Camera Windows . . . . . . . . . . . . 43
Figure 2-14 Displaying the PTZ Dartboard Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 2-15 PTZ Dartboard Control Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 2-16 Using PTZ Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 3-1 Setting the Starting Point of a Retrieval Session . . . . . . . . . . . . . . . . . . . . . . . 51
Figure 3-2 The Playback Speed Slider . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 3-3 Skipping to a Later Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Figure 3-4 The Go To Button and its Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Figure 3-5 Indicator for Later Media Resembles the Face of a Clock . . . . . . . . . . . . . . . . . . 53
Figure 3-6 Report Earliest Available Video Recording . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 3-7 Recorded Video Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Figure 3-8 Paused Video Image Showing Milliseconds . . . . . . . . . . . . . . . . . . . . . . . . . 55
Figure 3-9 Copying a Video Image to the Windows Clipboard. . . . . . . . . . . . . . . . . . . . . . 55
Figure 3-10 Video Image Pasted in Word Processing Software . . . . . . . . . . . . . . . . . . . . . . 55
Figure 3-11 Previewing the Printing of a Video Image . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Figure 3-12 PAL Camera Window Menu and Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Figure 3-13 NTSC Resolution Gauge Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

12
Figures
Figure 3-14 PAL Resolution Gauge Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Figure 4-1 Boost Button for Event Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Figure 4-2 Event Recording (Dormant Timer and Counting Down) . . . . . . . . . . . . . . . . . . . 59
Figure 4-3 Frame Rate Gauge Changes during Event Recording and Retrieval . . . . . . . . . . . . . 60
Figure 5-1 Motion Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Figure 5-2 Online Reminder of the Next Step When Searching for Motion . . . . . . . . . . . . . . . 61
Figure 5-3 Steps to Prepare a Search for Motion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Figure 5-4 Report When Requesting Video and None is Available. . . . . . . . . . . . . . . . . . . . 63
Figure 5-5 Detection Toolbar Sensitivity and Interval Options . . . . . . . . . . . . . . . . . . . . . . 63
Figure 5-6 Enlarged Detail of an Image Used During a Motion Search . . . . . . . . . . . . . . . . . 64
Figure 5-7 Motion Search Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Figure 5-8 Detail of Selection in the Density Chart of a Report . . . . . . . . . . . . . . . . . . . . . . 67
Figure 5-9 Effect of Zoom Button on the Selection of List Items . . . . . . . . . . . . . . . . . . . . . 68
Figure 5-10 Buttons on the Video Toolbar of a Motion Search Session . . . . . . . . . . . . . . . . . . 69
Figure 5-11 Fast-Forward Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Figure 5-12 Setting Pre-Detection Viewing to Two Minutes . . . . . . . . . . . . . . . . . . . . . . . . 70
Figure 5-13 Item Box Shown when Retrieval Starts from a Motion Session. . . . . . . . . . . . . . . . 71
Figure 5-14 Masking a Source of False Positive Reports . . . . . . . . . . . . . . . . . . . . . . . . . 72
Figure 5-15 Masking the Entrance or Exit to a Parking Lot . . . . . . . . . . . . . . . . . . . . . . . . 73
Figure 5-16 A Small Detection Mask Shown Above a Dotted Line . . . . . . . . . . . . . . . . . . . . 73
Figure 6-1 A Unit Can Respond to Events by Sending Alarms . . . . . . . . . . . . . . . . . . . . . . 77
Figure 6-2 The Alarm Bell Icon in View Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Figure 6-3 Once Set to Alarm an Event Can Trigger an Alarm . . . . . . . . . . . . . . . . . . . . . . 78
Figure 6-4 Multi Options for Video Delivery Options During an Alarm . . . . . . . . . . . . . . . . . . 79
Figure 6-5 Live Alarmed Toolbar Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Figure 6-6 Alarm Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Figure 6-7 Live Alarmed Toolbar and Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Figure 6-8 Alarm Session Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Figure 6-9 Retrieval Session Started from an Alarm Session. . . . . . . . . . . . . . . . . . . . . . . 89
Figure 6-10 Source of Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Figure 6-11 Alarm Log Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Figure 7-1 The Clips Tab in View Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Figure 7-2 Changing the Folder for Multi Stills and Clips. . . . . . . . . . . . . . . . . . . . . . . . 100
Figure 7-3 List of Clips on the Clips Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Figure 7-4 Clip Properties Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 7-5 Enabling the Production of Stills (Bitmap Images) . . . . . . . . . . . . . . . . . . . . . 105
Figure 7-6 Button for Producing Stills (Bitmap Images) . . . . . . . . . . . . . . . . . . . . . . . . 106
Figure 7-7 Stills Listed on the Clips Action Tab as *.bmp Files . . . . . . . . . . . . . . . . . . . . 107
Figure 8-1 Audio Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Figure 8-2 Audio Tab Detail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Figure 8-3 Options for New Players Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Figure 9-1 Site Tour Information Is Displayed in the Title Bar . . . . . . . . . . . . . . . . . . . . . 115
Figure 9-2 Samples of Site Tours in List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 9-3 Site Tour Information Displayed in Title Bar. . . . . . . . . . . . . . . . . . . . . . . . . 116
Figure 9-4 Site Tour Properties Dialog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

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Figure 10-1 The Search for Events Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Figure 11-1 List of Archival Policies and Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Figure 11-2 Archival Policy Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Figure 11-3 Archiving Progress Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Figure 11-4 Add Archival Server Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 11-5 Discovering Sites on an Archival Server. . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Figure 11-6 Archival Playback Select Date and Time Window. . . . . . . . . . . . . . . . . . . . . . 127
Figure 11-7 Select Streams for Archival Playback Window . . . . . . . . . . . . . . . . . . . . . . . 127
Figure 11-8 Archival Playback Options and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Figure 11-9 Save Recorded Clip to File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Figure 11-10 Select Clip Type Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Figure 11-11 Create a Rapid Clip Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Figure 11-12 Clip Creation in Progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Figure 12-1 Selecting Data Streams Shows the Connection Icon (). . . . . . . . . . . . . . . . . . . 131
Figure 12-2 Search for Data Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 12-3 Comparing Data Labels in Data and Event Sessions . . . . . . . . . . . . . . . . . . . . 135
Figure 13-1 Comparing the Resolution Gauge for a Live Camera Window . . . . . . . . . . . . . . . 139

14
Figures

Rapid Eye Remote View Operator Guide
Document 800-02951V3 Rev A 15
11/09
Tables
Table 1-1 Sites Toolbar Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 1-2 Commands to Open Video Analytics Sessions . . . . . . . . . . . . . . . . . . . . . . . . 27
Table 2-1 Display Properties in Microsoft Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Table 2-2 PTZ Camera Position After a Session Closes . . . . . . . . . . . . . . . . . . . . . . . . . 47
Table 2-3 Camera Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Table 3-1 NTSC Camera Recording Resolution Selection (Pixel x Pixel). . . . . . . . . . . . . . . . . 57
Table 3-2 PAL Camera Recording Resolution Selection (Pixel x Pixel). . . . . . . . . . . . . . . . . . 57
Table 6-1 Values for a Callback Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Table 7-1 Default Format for Multi Clip Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Table 7-2 Media for Video Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Table 7-3 Name Format for Still Images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Table 7-4 Size of Still Images as a Function of Resolution . . . . . . . . . . . . . . . . . . . . . . . 108
Table 10-1 Searchable Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Table 12-1 Regular Expressions and Special Characters in Rules . . . . . . . . . . . . . . . . . . . 136

16
Tables

Rapid Eye Remote View Operator Guide
Document 800-02951V3 Rev A 17
11/09
About This Document
This document introduces the Remote View application for the Rapid Eye DVR system. It
covers how to run and operate the Remote View application.
This document is intended for Remote View operators and System Administrators that
require Remote View functions.
Overview of Contents
This document contains the following chapters and appendixes:
•Chapter 1, Running View, introduces you to the Remote View application and the
Remote View workspace and how to launch the application.
•Chapter 2, Live Video, provides procedures for viewing live video and setting up live
video options.
•Chapter 3, Recorded Video, describes viewing recorded video and the recorded
video options.
•Chapter 4, Event Recording for Video, covers boosting video recording settings.
•Chapter 5, Searching for Motion, explains preparing and using motion searches as
well as retrieving video from motion search results.
•Chapter 6, Alarms from Events, illustrates alarms and the alarm options available to a
Remote View operator.
•Chapter 7, Clips and Stills, outlines the making, viewing, deleting, editing and
distribution of video clips and still images.
•Chapter 8, Audio, relates the simplex and duplex audio options and features of the
Remote View application.
•Chapter 9, Watching Site Tours, describes running a site tour with the Remote View
application for multiple sites in your system.
•Chapter 10, Event Searches, provides procedures for preparing and using event
searches.
•Chapter 11, Archival Policies, explains using Archival Policies to archive data and
playing back and creating clips from the archived data.
•Chapter 12, Customer Devices, covers recording and searching for data collected
from customer devices (such as a cash register).
•Chapter 13, Scheduling, explains the effects of scheduling on alarms, live and
recorded video.

18
Warranty and Service
Subject to the terms and conditions listed on the Product warranty, during the warranty
period Honeywell will repair or replace, at its sole option, free of charge, any defective
products returned prepaid.
In the event you have a problem with any Honeywell product, please call Customer
Service at 1.800.796.CCTV for assistance or to request a Return Merchandise
Authorization (RMA) number.
Be sure to have the model number, serial number, and the nature of the problem available
for the technical service representative.
Prior authorization must be obtained for all returns, exchanges, or credits. Items shipped
to Honeywell without a clearly identified Return Merchandise Authorization (RMA)
number may be refused.
Related Documents
This document is a necessary prerequisite for understanding the Rapid Eye system. For
more information, please refer to the following documents that are available on the
Documentation CD that came with your unit:
Document title Description
Rapid Eye™ Multi-Media Digital Video
Recorder Installation Guide
Written for installers and new users to the Honeywell Rapid Eye DVR
system, this guide describes how to install a Rapid Eye DVR system to
optimize the performance.
Rapid Eye™ Multi-Media Digital Video
System Administrator Guide
This guide is written for System Administrators of Rapid Eye Multi-Media
DVRs. This guide covers using the Admin and View applications to
setup Rapid Eye configurations such as recording settings, schedules,
and alarms.
Rapid Eye™Multi-Media Digital Video
Common Operator Guide
A short guide written for the security operator who uses the software for
common daily surveillance tasks, such as live monitoring of events and
alarms, and after-the-fact forensics searches.
Rapid Eye™ Multi-Media DSP Unit Quick
Start Guide
This guide is a quick reference for installing and setting up a new
Honeywell Rapid Eye DVR system.

Rapid Eye Remote View Operator Guide
Document 800-02951V3 Rev A 19
11/09
Typographical Conventions
This document uses the following typographical conventions:
Font What it represents Example
Helvetica Keys on the keyboard Press Ctrl+C
Lucida Values of editable fields that are mentioned in the body
text of the document for reference purposes, but do not
need to be entered as part of a procedure
The Time from field can be set to
Hours:Minutes:Seconds.
Text strings displayed on the screen
Syntax
The message Unauthorized displays.
(object) entered
Swiss721
BT Bold
Words or characters that you must type. The word “enter”
is used if you must type text and then press the Enter or
Return key.
Enter the password.
Menu titles and other items you select Double-click Open from the File menu.
Buttons you click to perform actions Click Exit to close the program.
Italic Placeholders: words that vary depending on the situation user name
Cross-reference to external source Refer to the Rapid Eye™ Multi-Media Digital
Video Recorder Installation Guide.
Cross-reference within document See Viewing Live Video on page 29.

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