Honeywell V2.X User manual

DVR Installation Manual
V2.X
HRGX Series DVR’s

Honeywell HRGX Series Installation Guide rev 2.X I-View Now, LLC. All Rights Reserved. © 2014 Page 2
Table of Contents
WORKFLOW ...................................................................................................................................................................... 3
INSTALLATION WORKSHEET ...................................................................................................................................... 4
Default DVR Login .............................................................................................................................................................................4
NETWORK SETUP (UPNP) ............................................................................................................................................ 5
NETWORK SETUP (NON - UPNP) ................................................................................................................................ 8
DYNAMIC IP ADDRESS .................................................................................................................................................11
ROUTER SETTINGS & PORT FORWARDING..........................................................................................................12
SMTP SETTINGS .............................................................................................................................................................13
USER SETTINGS ..............................................................................................................................................................14
RECORDING SETUP .......................................................................................................................................................15
Scheduled Recording Mode.............................................................................................................................................................16
Event Recording Mode ....................................................................................................................................................................19
ALARM INPUT SETUP...................................................................................................................................................21
MOTION DETECTION SETUP......................................................................................................................................23
CONFIGURE I-VIEW NOW ENTRY DELAYS.............................................................................................................23
TEST SETTINGS ..............................................................................................................................................................24
Picture Clarity..................................................................................................................................................................................24
APPENDIX A –REQUIRED PARAMETERS...............................................................................................................25

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Workflow
1. Network Setup: Determine the following network parameters.
THE FOLLOWING INFORMATION IS REQUIRED FOR THE INSTALLATION. FOR GUIDELINES ON
HOW TO OBTAIN THE FOLLOWING INFORMATION, PLEASE SEE APPENDIX A.
2. Configure SMTP email: This will be used to communicate alerts and alarms to I-View Now. The SMTP server
and SMTP ID provided on the “Installer Data” Worksheet will be used here
3. User Setup: Change the default administrator password. I-View Now will be using this password to log into
the device. I-View Now suggests using the suggested password on the “Installer Data” worksheet.
4. Recording Setup: The DVR will be set to record by schedule or by events. Event recording will only record
when either a motion or alarm event is detected. Scheduled recordings occur during the scheduled time.
5. Alarm Input Setup: Here the technician will be setting up the alarm inputs on the back of the DVR to
perform two actions: 1) Trigger recording on all connected cameras. And most importantly, 2) Send SMTP
(email) alert to I-View Now upon the event of an alarm.
6. Motion Detection Setup: activate video motion recording for desired cameras.
7. Configure I-View Now Entry Delay: Entry delay is configured through the I-View Now portal.
8. Test: Here you will test the individual inputs on the DVR as they are connected to your alarm panel relays or
other input devices. It is recommended that you test all inputs for functionality and to ensure the proper
workflow is configured within the i-viewnow.com portal.
9. Trouble Shooting: This section is provided to help the technician troubleshoot common problems
encountered while installing HRG series DVR’s
a. Does the customer have a UPnP enabled router? If so, skip b through d. Go to step 2.
b. What is the external IP address of the customer?
c. Is the external IP address static or dynamic?
d. Are ports 8000, 8001, 8002 open through the router?

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Installation Worksheet
The I-View Now Portal will provide an Installation Worksheet after entering the DVR make and model into the system.
This sheet will contain configuration information for the DVR’s notifications area, and provides a form to fill in details
about the site setup (alarms, zone names). An example worksheet is printed below.
You will only need to retrieve the IP address while on-site if the installation will NOT utilize the UPnP functionality.
Either ask the customer/IT department for the IP address, or visit http://whatismyip.org while on-site for the correct
address.
Default DVR Login
Plug a monitor into the VGA output on the DVR. Also, plug the mouse provided with the DVR into the front side USB port
of the DVR unit. The mouse must be plugged in before the DVR is turned on, or the DVR will not recognize it.
User Name: admin
Password: 12345
USB Mouse
VGA Cable
VGA Port

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Network Setup (UPnP)
THIS SECTION IS FOR UPnP ENABLED ROUTERS ONLY
SKIP THIS SECTION IF THE ROUTER DOES NOT HAVE UPnP ENABLED
If the router has UPnP enabled, there will be no
need to port forward or provide the IP address.
This information will automatically be sent to
the I-View Now system by UPnP.
Once the DVR is turned on, the first screen that
will be shown shows the connected cameras
and also serves as the entry point to other
functions.
Right click on the screen and select “Menu” from the list. Click in the password box and use the virtual keyboard to
enter the password. Click on “Enter” when complete and then click “OK”.

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After logging into the system, the main menu will appear.
Click on “Settings”.
Setting up UPnP
In order to configure the device for use with I-View Now, UPnP must be enabled. Click on the “Network” menu item on
the left side of the screen.
After clicking on “Network”, the sub-menus will show at the top of the screen. The second to the last option says
“UPnP”. Click on this menu item.

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Once within the UPnP menu, perform the following.
1. Enable UPnP by clicking in the box to the right of “Enable UPnP”.
2. Set Mapping Type to “Manual”
3. Enable UPnP Reporting Authorized use by clicking in the box to the right of “UPnP Reporting Authorized use”
a. A password is required to enable this required function
b. Click in the box where the password will be entered
c. Using the virtual keyboard, enter “iview123” (no quotes).
d. Select “Enter”, then “OK”.
4. Set the Server port to 8000
5. Set the HTTP Port to 8001
6. Set the RTSP Port to 8002
7. Click “Apply” at the bottom right of the screen.
8. UPnP Reporting is now enable and the DVR will begin reporting its IP address and ports to the I-View Now
Server. The initial reporting could take up to 5 minutes and can only be tested after completing the SMTP
configuration section.

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Network Setup (Non - UPnP)
SKIP THIS SECTION IF UPnP IS ENABLED
If the router does not have UPnP enabled,
consideration needs to be given to whether the
site has a static or dynamic IP address and
whether the router has blocked the ports to the
DVR. The following steps will describe the
required actions depending on the configuration
of the customer’s environment.
Once the DVR is turned on, the first screen
shows the connected cameras and also serves as
the entry point to other functions.
Right click on the screen and select “Menu” from the list. Click in the password box and use the virtual keyboard to
enter the password. Click on “Enter” when complete.
After logging into the system, the main menu will appear.

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Click on “Settings”.
Configuring the IP Address
In order to configure the device for use with I-View Now, the first settings that should be changed are located under the
Network menu and General sub-menu. Click on the “Network” menu item on the left side of the screen.
After clicking on “Network”, the submenus will show at the top of the screen. The first sub-menu item says “General”.
Click on this menu item.

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Once within the General menu, several tasks will need to be performed.
1. Uncheck “Enable DHCP”
2. Enter a static internal IP in the IPv4 Address field and the Subnet Mask in the IPv4 Subnet Mask field. Note that
this is NOT the external IP address of the customer, but an internal IP address.
3. If the site’s IT staff has a preferred DNS Server and Alternate DNS Server, enter these in the designated areas. If
not, Google’s public DNS servers are typically used. Google’s IPs are 8.8.8.8 for the preferred DNS Server and
8.8.4.4 for the Alternate DNS Server.
4. Set the server port to 8000
5. Set HTTP Port to 8001
6. Set the RTSP Port to 8002
7. Click “Apply” at the bottom right of the screen.

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Dynamic IP Address –Optional
SKIP THIS SECTION IF UPnP IS ENABLED OR
IF THE IP ADDRESS IS STATIC
This section describes how to configure Honeywell’s DDNS Service and will be required if the site does not have a static
external IP address.
Go to the Network Menu
Click on the DDNS submenu
Check “Enable DDNS”
Enter site name that will be used to register this customer with Honeywell’s service. The name must start with a
letter and can contain letters and numbers.
Write down this name as it will need to be forwarded to the representative configuring I-View Now at the
Central Station.
Select Apply.
Provide the following URL to the central station representative assisting with the configuration:
hrgdvr-ddns.com/”Site Name”
oFor example, if you named the site ivn1234, provide the URL :
hrgdvr-ddns.com/ivn1234
This URL will be entered into the I-View Now Portal by the central station representative as the site’s IP
address.

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Router Settings & Port Forwarding - Optional
SKIP THIS SECTION IF UPnP IS ENABLED OR
IF THE ROUTER PORTS ARE OPEN
Router settings must be examined on a case by case basis. I-View Now requires three ports to be forwarded to the
Device. This can be done either through port forwarding or NAT (Network Address Translation) depending on what the
installation site’s router supports. With either of these router features, any unused/unfiltered External Port can be
forwarded to the Server Port which is sometimes known as the Video Port. It is recommend that the ports are forwarded
without translation. E.g. internal port 8000 is forwarded to the DRV port 8000, internal port 8001 is forwarded to the
DRV port 8001, and internal port 8002 is forwarded to the DRV port 8002.
Regardless of the port forwarding configuration, it is the External IP Address and External Port numbers that must be
entered into the I-View Now “Installer’s Portal.”
If ports are not forwarded, typical behavior will be that I-View Now and the Central Station receives the alarm signal, but
no video is associated with the video as the blocked ports are preventing I-View Now from reaching back into the device.
For information on how to port forward, see Appendix A.
Note: Any ports used must be unblocked in any firewall devices (typically just the router).

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SMTP Settings
This section describes how to set up SMTP on the DVR to allow Alarm notifications to be sent to I-View Now.
From the Network Menu:
Click on the Email submenu
Uncheck Enable Server
Authentication
Check the “Enable SSL”
For UPnP enter ivnupnp.com in the
SMTP Server Field
OR
For Non-UPnP enter ivnview.com in
the SMTP Server Field
Enter 9116 in the SMTP Port
From the “Installation Worksheet”
Enter the SMTP ID into the Sender’s Address Field and into the Receiver’s Address
A Picture showing how to Enter the @
symbol is on the next page.
Press Test at the bottom of the page. The
dialog box should indicate a successful test.
Press Apply
Within 5 minutes, the central station representative should now see the DVRs IP address and ports updated in
the I-View Now portal.
NOTE:
Special characters such as the @ symbol can be accessed by the clicking on the special characters virtual key.
Network-> Email
1. Click on Special
characters key
2. Scroll to the right
until finding the @
symbol. Click on
symbol to insert it.

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User Settings
This section explains how to change the DVR’s password
Main Menu-> Settings->User
Click the edit symbol on the admin user
This will bring you to the Edit User
screen.
Check the Change Password box
Enter the Old Password(Default 12345)
Enter the desired Password
Confirm the desired Password
Click “Apply”
If using a password other than the
suggested password from the Installer’s
Worksheet, note the new password for
entry into the I-View Now Installer’s
Portal
I-View Now Suggests not using the
default password.
Additional Users can be configured with the
add button.
System Settings Menu
User Settings

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Recording Setup
For the HRG to send clips to I-View Now, the recording parameters must be configured. To access the recording
parameters, go to the main menu and select “Record”.
Configuration details for both event based recording and scheduled recording are detailed next.

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Scheduled Recording Mode
Scheduled Recording must be set for every
camera associated with verification and for
every day. The process entails first
scheduling a single camera for one day for a
24 hour period. Then, using the copy
function, this schedule can be copied to all
days and then all cameras.
To access Schedule, select the “Schedule”
option at the top left of the screen under the
“Record” menu.
Next, under the camera menu, select the first camera.
1. Enable the schedule by clicking in the box next to the “Enable Schedule”.
2. Press the “Edit” button at the right side of the screen.
3. Note that the day is Mon. This is fine for now as we will copy this to all days.
4. Check “All Day”
5. Under “Type” next to “All Day”, select “Motion|Alarm”.

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6. Click “Apply”
7. Click “Copy” and apply to all days.
8. Click “Apply” and then click “OK”.

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After copying the schedule to all of the days, select the “Copy” from main schedule menu to apply the schedule to all
cameras.
1. Select “Copy”
2. Select the “Analog” check box to select all cameras
3. Select “OK” in the dialog box
4. Select “Apply” from the main Schedule menu.
5. All cameras have been scheduled for all days

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Event Recording Mode
In order to achieve the best performance from the HRGX during a video verification event, the recording parameters
must be configured. Both the “Record” menu and the “Substream” menu have parameters that need to be configured.
To locate these options, select “Record” from the main menu and then choose “Encoding” at the left.
The “Record” submenu is shown below. Note that there are two columns. One is for the Normal stream and the other is
for the event. Both columns need to be configured identically.
1. Set the Stream type to Video
2. Resolution to 2CIF
3. Bitrate Type to Variable
4. Video Quality to Medium
5. Frame Rate to 15fps
6. Max Bitrate Mode to General
7. Max Bitrate(Kbps) to 512

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8. Pre-record to 5s
9. Post record to 10s
10. Press “Apply”
11. Use the “Copy” button to copy these settings to all cameras
Be sure to make these setting changes in both columns were applicable.
Next, the Substream needs to be configured. The substream parameters are located under the Substream submenu
within the Encoding menu.
1. Set the Stream Type to Video
2. Resolution to CIF
3. Bitrate Type to Variable
4. Video Quality to Medium
5. Frame Rate to 6fps
6. Max Bitrate Mode to General
7. Max Bitrate (Kbps) to 128 (4 & 8 channel) and 192 (16 channel).
8. Click Apply
9. Using the Copy button, copy this configuration to all cameras.