HTC Desire 20 pro User manual

User guide
HTC Desire 20 pro

Contents
Unboxing and setup
HTC Desire 20 pro overview 8
Inserting the nano SIM and microSD cards 10
Charging the battery 12
Switching the power on or off 12
Setting up your phone for the first time 13
Adding accounts 14
Ways to unlock HTC Desire 20 pro 14
Changing your nano SIM card settings 15
Your first week with your new phone
Changing the way you navigate HTC Desire 20 pro 16
Capturing your phone's screen 16
Turning Sleep mode on or off 17
Touch gestures 17
Home screen 20
Lock screen 20
Using Quick Settings 21
Adjusting the volume and sound settings 22
Restarting HTC Desire 20 pro (Soft reset) 22
Accessing your settings 23
Notifications 25
Selecting, copying, and pasting text 27
Entering text 28
Security
Setting a screen lock 30
Setting up Smart Lock 30
Turning the lock screen off 31
Fingerprint scanner 31
Assigning a PIN to a nano SIM card 32
Updates
Checking for security updates 34
Installing app updates from Google Play Store 34
Checking your system software version 35
Checking for system software updates 35
Home screen layout
Changing your wallpaper 36
Adding apps to the Home screen 36
Adding Home screen widgets 37
Organizing apps into folders 38
2 Contents

Adding or removing a Home screen panel 38
Taking photos and videos
Quad cameras 39
Getting started with the Camera app 39
Focusing and zooming 42
Taking a photo 43
Taking burst shots 43
Taking portraits or selfies 44
Recording video 45
Taking an ultra-wide photo 46
Taking a close-up photo 46
Taking a panoramic photo 46
Scanning a QR code 47
Phone calls
What you can do with the Phone app 48
Making a call 49
Returning a missed call 49
Answering or rejecting a call 50
What can I do during a call? 50
Setting up a conference call 51
Call history 52
Blocking a phone number 52
SMS and MMS
About the Messages app 54
Sending a text message (SMS) 54
Sending a multimedia message (MMS) 55
Sending a group message (SMS) 56
Replying to a message 56
Forwarding a message 56
Blocking messages from unwanted contacts 57
Deleting messages and conversations 57
Contacts
Your contact list 58
Adding a new contact 59
Editing contact information 59
Grouping contacts into labels 59
Battery
Tips for extending battery life 61
Using Battery Saver mode 63
Displaying the battery percentage 63
Checking battery usage 63
Battery optimization for apps 64
Enabling background restriction in apps 64
3 Contents

Storage
Types of storage 66
Freeing up storage space 66
Copying or moving files between the built-in storage and storage card 67
Copying files between HTC Desire 20 pro and your computer 68
Unmounting the storage card 68
Transfer
Ways of getting content from your previous phone 69
Transferring content from an Android phone 69
Transferring photos, videos, and music between your phone and computer 70
Backup and reset
Backing up HTC Desire 20 pro 71
Backing up photos and videos 71
Resetting network settings 72
Resetting HTC Desire 20 pro (Hard reset) 72
Installing and removing apps
Getting apps from Google Play Store 73
Downloading apps from the web 74
Uninstalling an app 74
Working with apps
App shortcuts 75
Switching between recently opened apps 76
Working with two apps at the same time 76
Using picture-in-picture 77
Controlling app permissions 77
Choosing which apps have access to your location 78
Setting default apps 78
Setting up app links 78
Disabling an app 79
Using apps
Using the Clock 80
Checking Weather 82
What you can do on Google Photos 83
FM Radio 84
Sound Recorder 85
Internet connections
Turning the data connection on or off 86
Managing your data usage 86
Wi-Fi connection 88
Connecting to VPN 89
Installing a digital certificate 90
Using HTC Desire 20 pro as a Wi-Fi hotspot 90
4 Contents

Sharing your Internet connection over USB 91
Wireless sharing
Turning Bluetooth on or off 92
Connecting a Bluetooth headset 92
Unpairing from a Bluetooth device 93
Receiving files using Bluetooth 93
Using NFC 94
Common settings
Changing your ringtone 96
Changing your notification sound 96
Turning the location setting on or off 96
Airplane mode 97
Setting when to turn off the screen 97
Screen brightness 97
Dark theme 98
Night Light 98
Changing the default font size 98
Adjusting the display size 98
Touch sounds and vibration 99
Changing the display language 99
Do not disturb mode 100
Trademarks and copyrights
Index
5 Contents

About this guide
We use the following symbols to indicate useful and important information:
This is a note. It provides detailed information for setup, common questions, and what to do in
specific situations.
This is a tip. It will give you an alternative way to do a particular step or procedure that you may
find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This is a warning. Take note to avoid potential problems or prevent damage to your hardware.
Information contained in this guide may have changed. For the most up-to-date information,
including the latest version of this guide, go to HTC Support.
6 About this guide

Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or erased from your device
may still be recoverable by third-party data recovery software. Even a factory reset may not
permanently erase all data from your mobile device, including personal information.
7 Important note on recoverable data

Unboxing and setup
HTC Desire 20 pro overview
After taking HTC Desire 20 pro out of the box, familiarize yourself first with the location of the card
tray, controls, and sensors.
1. VOLUME control
2. POWER button
3. Speaker
4. USB Type-C®connector
5. Microphones
6. 3.5mm headset jack
7. nano SIM and storage card tray
8. Front camera
9. Proximity and light sensor
You need a 4G/LTE™plan to use your operator's 4G/LTE network for voice calls and data services.
Check with your operator for details.
§If you want to use a case or screen protector, don’t cover and block the proximity sensor.
Purchase a case or screen protector designed for HTC Desire 20 pro.
§Avoid liquid or dust from entering the microphone hole to prevent damage to the microphone.
§Avoid connecting third-party headsets or accessories with metallic charms that dangle near the
headset jack. Using these may affect signal reception.
§Don’t disassemble any part of the phone. Don’t try to open the phone or remove the battery by
force. This may damage the phone or its electronics and will invalidate the warranty.
8 Unboxing and setup

Back panel
1. Dual LED flash
2. Quad cameras
3. Fingerprint scanner
9 Unboxing and setup

Inserting the nano SIM and microSD cards
§Use a standard nano SIM only. Don't cut a larger SIM card to fit. It's thicker than a standard
nano SIM card and may get stuck in the slot.
§The microSD™card is optional and sold separately.
§If you're using your old microSD card, make sure you have backups of your content on a
computer or cloud storage before inserting the card. You may be prompted to format the card.
1. Hold the phone face up.
2. Insert the tip of the tray eject tool that came with your phone—or a small bent paperclip—
into the tray eject hole.
When inserting the eject tool into the tray eject hole to remove the card tray, do not obstruct
the tray to avoid damaging the eject mechanism inside the slot.
3. Push the tip into the hole until the tray ejects, and then pull the tray out.
10 Unboxing and setup

4. Do the following to place your nano SIM and microSD cards into the tray:
§With the gold contacts facing down, place two nano SIM cards into the SIM 1 and SIM 2
holders of the tray. Make sure to align the cut-off corners to the notches on the holders.
Both SIM 1 and SIM 2 cards can be 4G LTE
cards. To find out how to set the preferred
card for your mobile data connection, see
Changing your nano SIM card settings on
page 15.
§When you need to use a microSD card, remove your second nano SIM card and then
place the microSD card into the outer holder of the tray. You cannot have both the
second nano SIM and microSD cards inserted at the same time.
5. When reinserting the tray, make sure it is facing up so that your cards don't fall out. With the
outer card holder between your fingers, steadily slide the tray all the way into the slot.
6. Make sure the tray is flush with the side of the phone.
Follow the same procedure above to eject the tray and remove your cards. Before ejecting the tray,
make sure to unmount your microSD card first. See Unmounting the storage card on page 68.
11 Unboxing and setup

Charging the battery
Before you turn on and start using HTC Desire 20 pro, it is recommended that you charge the
battery.
§If the battery has been fully drained, you may need to charge HTC Desire 20 pro for several
minutes before powering it on.
§Use HTC's power adapter and USB Type-C cable to charge the battery. When the battery power
is too low, make sure to use the power adapter to charge, not the USB cable connection with
your computer.
1. Insert the small end of the USB Type-C cable into the USB Type-C connector.
2. Insert the other end of the USB Type-C cable into the power adapter.
3. Plug in the power adapter to an electrical outlet to start charging the battery.
4. After you finish charging, unplug the USB cable from your phone first. Hold the part of the
power adapter that's close to the USB port when you unplug the adapter from the outlet.
§Avoid charging the battery in hot environments. As a safety precaution, the battery may stop
charging to avoid overheating.
§When you're using battery-intensive apps such as games or video streaming apps while charging
the battery, your phone may become warmer. This is normal.
§It is strongly recommended to unplug the power adapter from the electrical outlet when not in
use.
Switching the power on or off
Switching the power on
Press the POWER button until HTC Desire 20 pro vibrates.
When you turn on HTC Desire 20 pro for the first time, you’ll need to set it up.
12 Unboxing and setup

Switching the power off
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button for a few seconds.
3. Tap Power off on the options menu.
Setting up your phone for the first time
When you switch on your HTC phone for the first time—or after you've done a factory reset—you’ll
need to set it up.
Before you start, back up your data to your Google®Account so you can restore them to
HTC Desire 20 pro. Alternatively, use the HTC Transfer Tool after you finish setting up
HTC Desire 20 pro. For details, see Ways of getting content from your previous phone on page
69.
1. If you need to navigate by voice feedback, turn on TalkBack by pressing and holding two
fingers on the first screen until you hear a message and then a beep.
Or if you accidentally enabled TalkBack, follow the onscreen tutorial to turn it off.
2. During the setup, you'll be prompted to do the following:
§Choose the system language to use, read and agree to the terms of use, and choose your
Internet connection.
§Choose where to copy or restore data from.
§Sign into your Google Account.
§Turn on Google Services. Make sure the Back up to Google Drive option is turned on to
enable Auto Backup.
It's also recommended to have Location and Device maintenance options turned on.
§Set up Google Assistant™. For details, visit support.google.com/assistant/.
§Set up device protection for your phone.
3. Follow the onscreen instructions to finish your phone setup.
Some features that need to connect to the Internet such as location-based services and auto-sync
of your online accounts may incur extra data fees. To avoid incurring data fees, disable these
features under Settings. For more information on location services, see Turning the location
setting on or off on page 96.
13 Unboxing and setup

Adding accounts
Add your accounts to access them on HTC Desire 20 pro. You can add several Google Accounts and
sync contacts, email, calendar, and Google app data from these accounts to HTC Desire 20 pro.
1. From the Home screen, tap Settings Accounts.
2. Tap Add account.
3. Tap the account type you want to add.
4. Follow the onscreen instructions to enter your account information.
Syncing your accounts
1. From the Home screen, tap Settings Accounts.
2. Tap the Automatically sync data On/Off switch to turn automatic sync of all your accounts
on or off.
3. To manually sync individual accounts, tap an account, tap Account sync, and then tap
Sync now.
On the Account sync screen, you can also change the sync settings for your Google Account.
Removing an account
Remove accounts from HTC Desire 20 pro if you no longer use them. Removing an account does not
remove accounts and information from the online service itself.
1. From the Home screen, tap Settings Accounts.
2. Tap an account.
3. Tap Remove Account.
Some personal data may be retained by the third-party app after you have removed the account
from HTC Desire 20 pro.
Ways to unlock HTC Desire 20 pro
It is important to set HTC Desire 20 pro to lock itself to prevent others from accessing your data in
case it gets lost or stolen. There are several ways you can unlock HTC Desire 20 pro.
§Screen lock: Set HTC Desire 20 pro to unlock using a secure PIN, password, or pattern. See
Setting a screen lock on page 30.
§Fingerprint: Wake up and unlock HTC Desire 20 pro with a touch by adding fingerprints.
See Fingerprint scanner on page 31.
§Smart Lock: Set HTC Desire 20 pro to automatically unlock when it's safe with you, such as
when your phone is in your pocket or you're at home. See Setting up Smart Lock on page 30.
14 Unboxing and setup

Changing your nano SIM card settings
When you have two nano SIM cards inserted on your phone, there are several options you can set
for your cards.
1. From the Home screen, tap Settings Network & internet SIM cards.
2. Do any of the following:
§Change the SIM card names.
§Enable or disable a SIM card.
§Set the default SIM card for your mobile data connection.
§Set the default SIM card for making phone calls.
§Set the default SIM card for sending SMS messages.
15 Unboxing and setup

Your first week with your
new phone
Changing the way you navigate HTC Desire 20 pro
By default, you navigate your phone using the Navigation bar at the bottom of the screen. In
Settings, you can change the way to navigate your phone.
1. From the Home screen, tap Settings System.
2. Tap Gestures System navigation.
3. Select one of the following types of navigation:
§Gesture navigation
Use swipe gestures instead of tapping buttons to go back to the previous screen, return
to the Home screen, and access recent apps. After selecting this option, tap to adjust
the Back gesture sensitivity.
§3-button navigation
This is the default Navigation bar with the Back , Home , and Recent apps
buttons.
There's an accompanying tutorial that plays back when you select a type of navigation. View the
tutorial to learn how to navigate.
Capturing your phone's screen
Want to show off your high game score? It's easy to take a picture of the screen to share.
1. To capture a screenshot, do any of the following:
§Press and hold POWER and VOLUME DOWN at the same time.
§Press and hold the POWER button until a menu opens, and then tap Screenshot.
2. Open the Notifications panel.
You'll see the Screenshot saved notification with options on what to do with the screenshot.
If you don't see the options, slide two fingers apart on the notification to display them.
3. Tap Share.
16 Your first week with your new phone

Turning Sleep mode on or off
Sleep mode saves battery power by putting HTC Desire 20 pro into a low power state while the
display is off. It also stops accidental button presses when HTC Desire 20 pro is in your bag.
§To turn off the display and switch to Sleep mode, briefly press the POWER button.
HTC Desire 20 pro also automatically goes into Sleep mode when it’s left idle for a while. You
can change the time before HTC Desire 20 pro sleeps by setting the screen timeout.
§To wake up your phone from Sleep mode, press the POWER button.
Touch gestures
Use touch gestures to get around the Home screen, open apps, scroll through lists, and more.
Tap
Tap the screen with your finger when you want to select onscreen items
such as application and settings icons, or press onscreen buttons.
Press and hold
To open the available options for an item (for example, a contact or
link in a webpage), just press and hold the item.
17 Your first week with your new phone

Swipe or slide
Quickly swipe your finger horizontally across the screen to go to
other Home screen panels. Swipe vertically to scroll through a list,
document, and more.
Drag
Press and hold your finger with some pressure on an icon or widget
before you start to drag. While dragging, don't release your finger
until you have reached the target position.
Flick
Flicking the screen is similar to swiping, except that you need
to swipe your finger in light, quicker strokes, such as when
moving right and left on the Home screen, or flicking through
a contacts or message list.
18 Your first week with your new phone

Slide with two fingers
In some apps, slide two fingers apart to zoom in when
viewing a picture or text.
Slide two fingers together to zoom out of the picture
or text.
Two-finger swipe
Swipe down from the status bar using two fingers to access Quick Settings.
19 Your first week with your new phone

Home screen
After you've turned on and set up HTC Desire 20 pro for the first time, you'll see the main Home
screen.
From the main Home screen, you can do the following:
§Swipe right and you'll see Google Discover.
For details on customizing Google Discover, open the Google app. Tap More Help, and then
search for Discover.
§Change your home and lock screen wallpaper. See Changing your wallpaper on page 36.
§Add your favorite apps and widgets. See Adding apps to the Home screen on page 36 and
Adding Home screen widgets on page 37.
You can also add more Home screen panels. See Adding or removing a Home screen panel on
page 38.
Lock screen
Here's what you can do on the Lock screen:
§Swipe up on the lock screen to unlock the screen.
Make sure to set up a screen lock to help protect your phone. See Setting a screen lock on page
30.
§Tap twice on a notification to go directly to the related app.
§Swipe left or right on the notification to remove it.
§Press and hold a notification, and then choose how you want its app to notify you. You can
also turn off notifications from the app.
§Go to Settings Display Advanced Lock screen display to choose what you want to show or
hide on the lock screen.
To hide lock screen notifications completely, tap Lock screen Don't show notifications at all.
§To set more lock screen notification options, go to Settings Apps & notifications
Notifications.
20 Your first week with your new phone