Hughes Thuraya IP+ User manual

Light, Speed. Everywhere.
User Guide

User Guide
Thuraya IP+
Satellite Modem
Revision C
3500799-0001
PROPRIETARY NOTICE
All rights reserved. This publication and its contents are proprietary
to Hughes Network Systems, LLC. No part of this publication may be
reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
HUGHES, HughesNet, IPoS, SPACEWAY, AIReach, Broadband
Unbound, and Connect to the future are trademarks of Hughes
Network Systems, LLC. All other trademarks are the property of their
respective owners.
Copyright © 2017 Hughes Network Systems, LLC

Thuraya IP+ Satellite Modem User Guide i
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For your safety and protection, read this entire user guide before you
attempt to use the Thuraya IP+ satellite modem. In particular, read this
safety section carefully. Keep this safety information where you can refer
to it if necessary.
Warning Symbols Used in this Guide
This section introduces the various types of warnings used in this
document to alert you to possible safety hazards.
WARNING
Potential Radio Frequency (RF) hazard. When you see this
alert symbol and WARNING heading, strictly follow the
warning instructions to avoid injury to eyes or other
personal injury.
WARNING
When you see this alert symbol and WARNING heading,
strictly follow the warning instructions to avoid personal
injury.
DANGER
Electric shock hazard: When you see this alert symbol and
DANGER heading, strictly follow the warning instructions to
avoid electric shock injury or death.
S
AFETY
I
NFORMATION

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WARNINGS FOR THURAYA IP+
Do not stand in front of the antenna
This device emits RF energy when in the transmit mode. To
avoid injury, do not place head or other body parts in front of
the satellite antenna when the system is operational. Maintain
a distance of one meter away from the front of the antenna.
Properly ground the antenna
Failure to properly ground the optional external antenna may
result in severe personal injury or death. Do not attempt to
ground the optional external antenna unless you have the skills
to do so in accordance with local electrical codes.
Do not operate during electrical storms
Operation of Thuraya IP+ during electrical storms may result in
severe personal injury or death. Disconnect Thuraya IP+ from
the computer and store the unit indoors if lightning is
anticipated in the area of operation.
General
Handle your Thuraya IP+ with care. The enclosure is
weather- resistant per IEC 60529 IP55. However, do not
submerge the unit or expose it to severe rainstorms. Avoid
exposing your Thuraya IP+ to extreme hot or cold
temperatures. The operating temperature range of Thuraya
IP+ is -25º C to +55º C.
Avoid placing your Thuraya IP+ close to cigarettes, open
flames, or any source of heat.
Changes or modifications to Thuraya IP+ not expressly
approved by Hughes Network Systems could void your
authority to operate this equipment.
Use a soft damp cloth only to clean your Thuraya IP+.
To avoid impaired modem performance, please ensure your
terminal’s antenna is not damaged or covered with foreign
material like paint or labelling.
When inserting the SIM, do not bend the SIM or damage the
contacts in any way. When connecting the interface cables,
do not use excessive force.

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In the vicinity of blasting work and in explosive environments
Never use Thuraya IP+ where blasting work is in progress.
Observe all restrictions and follow any regulations or rules.
Areas with a potentially explosive environment are often, but
not always, clearly marked. Do not use Thuraya IP+ while at a
petrol filling station. Do not use near fuel or chemicals.
Qualified service
Do not attempt to disassemble your Thuraya IP+. Thuraya IP+
does not contain consumer-serviceable components. Only
qualified service personnel may install or repair equipment.
Batteries and accessories
Use approved batteries (Hughes P/N 3500496 or P/N 3500800)
and accessories only. Use of non-approved accessories may
result in loss of performance, damage to Thuraya IP+, fire,
electric shock or injury.
AC Mains power adapter (Hughes P/N 3500411) is for indoor
use only. It has an indoor operating temperature range of
-25º C to +55º C and provides an output voltage of 19 VDC.
The storage capability of the battery decreases when
operated below 0º C. If the battery is charged at too high a
temperature, this will be indicated on the LCD display.
See Page 50 for Battery Safety, Charging and Disposal
information.
Battery
To ensure safety, ensure that the battery is properly installed
and latched at all times during operation. To install the battery,
hook the battery tab in the rectangular opening in the battery
compartment. Firmly press the battery onto the latch on the
other side. The seal around the battery should snugly fit
between the battery and the enclosure with no pinch points
visible. A good seal is necessary to maintain the IP55 rating.
Connecting devices
Never connect incompatible products. When connecting
Thuraya IP+ to any other device, read the device’s user guide
for detailed safety instructions.
Pacemakers

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The various brands and models of cardiac pacemakers
available exhibit a wide range of immunity levels to radio
signals. Therefore, people who wear a cardiac pacemaker
and who want to use a satellite modem should seek the
advice of their cardiologist. As a pacemaker user we suggest
you follow these guidelines:
Maintain a distance of 15 cm between Thuraya IP+
and your pacemaker;
Maintain a distance of 1 meter away from the front of
Thuraya IP+’s antenna;
Refer to your pacemaker product literature for
information on your particular device.
If you have any reason to suspect that interference is taking
place, turn off your Thuraya IP+ immediately!
Hearing aids
Most new models of hearing aids are immune to radio
frequency interference from satellite modems that are more
than 2 meters away. Many types of older hearing aids may be
susceptible to interference, making it very difficult to use them
near a satellite modem. Should interference be experienced,
maintain additional separation between you and Thuraya IP+.

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INFORMATION TO USER
This device conforms to current EU standards and directives. Please refer to the declaration
of compliance on page 51.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired
operation.
This equipment has been tested and found to comply with the limits for Class B Digital Device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates
and can radiate RF energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
Consult the dealer or an experienced radio/TV technician for help
Any changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Manufacturer Contact:
Hughes Network Systems
1171 Exploration Lane
Germantown, MD 20876
USA
[phone]
www.hughes.com

Thuraya IP+ Satellite Modem User Guide 1
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Your Thuraya IP+ is a satellite modem that provides
portable, high-speed data communications via
satellite. Using “Always On” technology, you can
remain connected to the Internet while only
sending or receiving the data that you need at
speeds of up to 444 kbps, just as if you were sitting
at your office desk. Thuraya IP+ works with your
computer using an Ethernet or Wi-Fi connection
much like commercially available wireless routers. Note that the Wi-Fi
Access Point in the Thuraya IP+ uses a separate subnet and DHCP server
than the wired Ethernet port. An internal router allows IP traffic to flow
seamlessly between the two subnets and out over the satellite link.
While Thuraya IP+ operates very similarly to other data modems that you
may be familiar with, there are a few important operating differences to
note. Please read this user guide carefully to understand all the aspects
of operating your Thuraya IP+.
This section guides you through the process of setting up and configuring
your Thuraya IP+ for the first time. The steps presented should be followed
in the order given. When you are finished, your computer and modem will
both be set up and ready to use.
Unpacking
Unpack the modem and accessory box items.
Thuraya IP+ satellite modem
AC mains power adapter (100–240 V AC)
AC mains power cables (UK, EU, US, and AUS)
Rechargeable lithium ion battery pack
Ethernet cable (do not use cross-over cable)
User guide (this document)
Your service provider will supply a Subscriber Identification Module (SIM).
I
NTRODUCTION
F
IRST
T
IME
S
ETUP

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Software Installation and Configuration
Your PC must support an Ethernet or Wireless LAN interface to operate
with the Thuraya IP+.
Note: You must verify that the proxy server settings in your
browser are disabled. For Microsoft Internet Explorer, select
Tools / Internet Options / Connections / LAN Settings and
uncheck the box labelled “Use a proxy server for your LAN”.
For Firefox, go to Advanced Preferences and select “Direct
connection to the Internet”. When complete, please close
your browser.
DO NOT FORGET THAT YOU MAY NEED TO RECHECK THIS BOX
ON RETURN TO YOUR OTHER INTERNET CONNECTION.
Setting up the Modem
There are five basic steps to getting your modem up and running:
Step 1: SIM insertion
Step 2: Power connection and battery charging
Step 3: Obtain initial GPS fix using the Thuraya IP+
Step 4: Data connections
Step 5: Pointing to the satellite
STEP 1: SIM INSERTION
1. Unpack the modem and accessories.
Your service provider will have provided
you with a SIM card.
2. Insert SIM provided by your service
provider into the SIM holder inside the
battery compartment as shown.
3. Now install the battery by hooking the battery tab in the rectangular
opening in the battery compartment and firmly pressing the battery
onto the latch on the other side. The seal around the battery should
snugly fit between the battery and the enclosure with no pinch
points visible. A good seal is necessary to maintain the IP55 rating of
the terminal.