Hughes JUPITER System HT2000 User manual

HT2000 Satellite Modem
User Guide
1040967-0001
Revision A
November 1, 2016
11717 Exploration Lane, Germantown, MD 20876
Phone [phone] Fax [phone]

Copyright © 2016 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be liable
for errors contained herein. The information in this document is subject to change without
notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.
Trademarks
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All
other trademarks are the property of their respective owners.

Contents
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Contents
Understanding safety alert messages .................................................... 5
Messages concerning personal injury....................................................................5
Messages concerning property damage................................................................5
Safety symbols .......................................................................................................6
Additional symbols ........................................................................................... 6
Chapter 1
Satellite modem overview ...................................................................... 7
Description............................................................................................................. 7
Operating environment .........................................................................................8
Ventilation and heat sources............................................................................ 8
Operating position............................................................................................ 9
Computer requirements ........................................................................................9
Networking and Internet browser requirements.............................................9
Contact information.............................................................................................10
Power supply information ...................................................................................10
Connecting the modem power cord...............................................................11
Disconnecting the modem power cord ..........................................................11
Chapter 2
System Control Center.......................................................................... 13
Accessing the System Control Center..................................................................13
System Control Center home page......................................................................13
Indicator links .................................................................................................14
Parameters bar ...............................................................................................14
Side panel .......................................................................................................15
System Status page.............................................................................................. 16
System Information page..................................................................................... 17
Connectivity test..................................................................................................17
Built-in self test.................................................................................................... 18
Chapter 3
LEDS...................................................................................................... 19
Front-panel LEDs..................................................................................................19
LAN port LEDs ......................................................................................................20
Appendix A
Specifications ....................................................................................... 21
HT2000 modem specifications ............................................................................ 21
Appendix B
Standards compliance .......................................................................... 23
Repairs in Canada ................................................................................................23
Electromagnetic interference (EMI) ....................................................................23
FCC Part 15 .....................................................................................................24

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Contents
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Canada Class B warning..................................................................................24
Class II Radio Equipment (per R&TTE Directive 1999/5/EC) .......................... 25
Acronyms .............................................................................................. 29
Index .................................................................................................... 31

Understanding safety alert messages
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety
alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will result
in death or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could
result in minor or moderate injury.
Messages concerning property damage
A NOTICE concerns property damage only.
NOTICE is used for advisory messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results –but not
personal injury.

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Understanding safety alert messages
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Safety symbols
The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal word label. Other
symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other hazard symbols are used
in this document they are identified in this section.
Additional symbols
This document uses the following hazard symbols:
Indicates a safety message that concerns a potential electric
shock hazard.

Chapter 1 ●Satellite modem overview
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Chapter 1
Satellite modem overview
This user guide describes the features and operation of the HT2000 satellite
modem, which provides Internet access by satellite. In this user guide, satellite
modem and modem both refer to the HT2000 satellite modem.
Description
The HT2000 satellite modem connects to a satellite network to provide Internet
service. The modem’s Ethernet port connects to a computer or local area network
(LAN). Figure 1 shows the front and back of the HT2000.
After your HT2000 satellite modem has been installed, you can use your computer’s
web browser to access the Internet or an intranet. The HT2000 supports LAN to
extend Internet connectivity to multiple computers. This requires a wired
connection (i.e., an Ethernet cable) or a wireless connection to the LAN and proper
configuration of your computer's operating system network properties.
Figure 1: HT2000 front and back

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Do not press the reset/rescue button on the HT2000 unless a customer
service representative tells you to do so.
The USB port is provided to support a future modem feature. Hughes does
not recommend plugging anything into this port at this time. Hughes will
inform you when this feature is available.
Operating environment
Observe the following requirements for the modem's operating environment.
Ventilation and heat sources
The modem must be adequately ventilated and kept away from sources of heat.
Do not block any of the modem's ventilation openings.
Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
Do not place the modem near a heat source, such as direct sunlight, a radiator, a
heat register or vent, oven, stove, amplifier, or other apparatus that produces
heat.

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Operating position
Operate the HT2000 modem only in an upright, vertical position, resting on its
built-in base, as shown in Figure 2. Any other position could result in insufficient
ventilation, overheating, and malfunction.
Figure 2: Modem operating position
Computer requirements
The computer that connects to the satellite modem should meet the minimum
requirements specified by the computer operating system manufacturer and the
following networking and browser requirements.
Networking and Internet browser requirements
Ethernet port
Ethernet network interface card (NIC) installed on your computer
Ethernet cable
A web browser with proxy settings disabled

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Contact information
If you need operational, warranty, or repair support, who you should contact
depends on where you purchased your satellite modem. Please contact your
customer service representative (CSR) in accordance with your service agreement.
Power supply information
Always use the power supply provided with the satellite modem. The
modem's performance may suffer if the wrong power supply is used.
Connect the power supply to a grounded outlet. A suitable surge
protector is recommended to protect the satellite modem from
possible damage due to power surges.
Always connect the DC power cord to the HT2000 rear panel before
applying power to the power supply. If you apply power to the power
supply and then connect the DC power cord, the satellite modem may
not perform properly and could be damaged.
Observe the power standards and requirements of the country where
it is installed.
If there is any reason to remove power from the satellite modem, always
unplug the AC power cord from the power source (power outlet, power strip,
or surge protector). Do not remove the DC power cord from the modem's rear
panel. Doing so could result in an electrical shock or damage the modem.
When you re-apply power to the modem, plug the AC power cord into the
power source.

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Connecting the modem power cord
The HT2000 power cord connector uses a locking mechanism to ensure it stays
snugly connected to the modem. Make sure the connector is oriented correctly
when plugging it into the DC IN port.
Figure 3 explains how to correctly orient the power cord connector. When
connecting the power cord, you must push the connector into the DC IN port until it
clicks. This indicates the power cord is locked into the modem.
Figure 3: Aligning the power cord connector
Disconnecting the modem power cord
The power cord connector has a hard plastic sleeve (marked with two arrows) that
you must slide backward when removing the cord from the modem. Sliding the
sleeve backward disengages the connector’s locking mechanism. See Figure 4.
Figure 4: Power cord connector
Connector sleeve
Ensure this metal piece ..… aligns with this notch.
Power cord connector
Modem DC IN port
Slide sleeve to disengage locking mechanism

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When removing the power cord, brace the modem with one hand. Use your other
hand to slide the power connector sleeve toward you (away from the modem) and
pull the power cord from the DC IN port. See Figure 5.
Important: If the power cord does not easily disconnect from the DC IN port, do
not force it. Doing so could damage the modem.
Figure 5: Disconnecting the power cord from the modem
Slide the power
connector sleeve toward
you and pull the power
cord to disconnect it.
Secure the modem
with one hand.

Chapter 2 ●System Control Center
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Chapter 2
System Control Center
The System Control Center is a set of screens and links you can use to monitor your
service and troubleshoot the satellite modem in the event of a problem. The System
Control Center provides access to system status, configuration information, and
online documentation.
You access the System Control Center through a web browser on a computer
connected to the satellite modem. Use the System Control Center to find system
information for configuring networks or to check system performance if the satellite
modem does not seem to be functioning properly.
Accessing the System Control Center
To access the System Control Center website, first connect a computer with a web
browser to the satellite modem's LAN port. The System Control Center is hosted on
the modem, so your computer does not have to be connected to the Internet to
access the site.
To open the System Control Center, double-click the System Control Center shortcut
on your computer’s desktop, or follow these steps:
1. Open a web browser.
2. In the browser address bar, type 192.168.0.1 and press Enter.
System Control Center home page
The System Control Center home page contains numerous links to satellite modem
features and important information regarding operation of your satellite modem.
Figure 6 shows the System Control Center home page. Your home page may look
slightly different depending on your service provider.
Figure 6: System Control Center

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Indicator links
At the top of each System Control Center page are two indicators followed by a text
link (Figure 7), as well as a language selection drop-down.
Figure 7: Indicators and links
Each text link navigates to a page in the System Control Center. Table 1 describes
the destination page for each link.
Table 1: Destination pages
Indicator
Destination
Description
System Status
System Status page
Gives important information about
the satellite modem’s operational
status.
System Information
System Information page
General information screen that
identifies software and hardware
versions and other important
satellite connection information.
The System Status indicator also changes color to indicate the operational status of
the satellite modem.
Red: The system has a problem.
Yellow: The system is operational, but under a degraded condition.
Green: The system is functioning within normal parameters.
Parameters bar
The parameters bar appears at the top of all System Control Center screens as
shown in Figure 8. This bar displays three important fields of information:
SAN –Site account number (SAN), which identifies the installation site.
ESN –Electronic serial number assigned to the modem.
Diagnostic Code –Used to troubleshoot problems.
Figure 8: Parameters bar

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Side panel
The following links appear on the left side panel of each System Control Center
screen as shown in Figure 9.
Figure 9: Side panel links
Home –Opens the System Control Center home page.
Connectivity Test –Opens the Connectivity Test page, which you can use to test the
connection between the satellite modem and the NOC.
Built-In Self Test –Checks the internal operation of the modem.
Note: Some of these links may not appear because they are not enabled by the
service provider.

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System Status page
The System Status page lists parameter information vital to the proper operation of
the HT2000. Available system status values (as shown in Figure 10) may vary,
depending on how your satellite modem is configured.
Figure 10: System Status page

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System Information page
The System Information page (shown in Figure 11) provides system information for
the satellite modem, such as identification information, software versions, and
satellite information.
Figure 11: System Information page
Connectivity test
To test your connectivity:
1. Click the Connectivity Test link on the side panel. The Terminal/Gateway
Connectivity Test panel appears in the center of the screen.
2. Click Start the test, as shown in Figure 12.
Figure 12: Starting the connectivity test
3. A progress bar appears in the Terminal/Gateway Connectivity Test panel,
indicating the test has started.

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4. When the test completes, the results appear in the center panel. Figure 13
shows the results of the test.
Figure 13: Connectivity test results
Built-in self test
Use the Built-In Self Test link on the side panel to check the connectivity of the
satellite modem. To initiate the test:
1. Click the Built-In Self Test link on the side panel.
2. The test results appear in the BIST Results panel, as shown in Figure 14.
Figure 14: Built-In Self Test screen

Chapter 3 ●LEDS
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Chapter 3
LEDS
Front-panel LEDs
The satellite modem has five LEDs on the front panel, as shown in Figure 15. By
their appearance (on, off, blinking, or flashing) the LEDs indicate the modem's
operating status. The front-panel LEDs are white when lit.
Figure 15: Front-panel LEDS
Table 2 on page 20 explains what the modem status is when the LEDs are on, off, or
blinking. On means the LED is continuously lit. Blinking means the LED is usually on,
but intermittently turns off briefly. Flashing means the LED alternates between on
and off for periods of ½ sec to 1 sec.
POWER –indicates if the modem is receiving power.
Red indicates overheating.
SYSTEM –indicates if the modem is in the installation
process or if it is ready.
RECEIVE –indicates if the modem has good signal quality
or has a problem with the signal.
TRANSMIT –indicates if the modem is transmitting data
or is able to transmit data.
LAN –indicates if the LAN port of the computer is ready.

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Table 2: Modem status LEDs
LEDS
Appearance
Status
LAN
On
Satellite modem is connected to a computer network card or
Ethernet device.
Blinking
Transmitting and/or receiving data.
Off*
No device is connected to the LAN port, or the device
connected to the LAN port is not working properly.
Transmit
On
OK - Transmit path is operational.
Blinking, mostly on
Transmitting data.
Blinking, mostly off
Ranging (The modem is measuring the distance to the satellite
to calibrate transmit timing and transmit power.)
Off*
Condition preventing transmission.
Receive
ON
OK - Receive path is operational.
Blinking
Receiving data.
Off*
Condition preventing receipt of data.
System
ON
Connection established with the NOC.
Off
Condition preventing full operation.
Power
ON
Red color**
Power is on, and the modem is functioning normally.
**Indicates alarm condition.
Flashing
Operating with fallback.bin (backup) version of software.
Off*
No power.
Bold type indicates LED appearance during normal operation when the satellite modem is transmitting or
receiving data.
*Indicates an operational problem.
LAN port LEDs
The LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status
and speed, as shown in Figure 16.
Figure 16: LAN port LEDS