Hughes HN9000 Parts list manual

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Replacement Guide for the HN9000 Satellite Modem
1039046-0001 Revision D June 13, 2012
Disconnect the old modem
Figure 1 – Disconnecting cables from the old modem
CAUTION
Unplug the power plug from the surge
protector or power outlet This is to
avoid static electricity discharges that could
shock you and/or damage the modem.
first.
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Unplug all cables
marked with an arrow.
2
Old modem
rear panel
Surge
protector
Power
outlet
LAN cable
connected to
your computer
Loosen the SAT. IN and
SAT. OUT cables by hand.
However, if necessary, you
7
can use a /16 inch wrench.
Set the old modem aside.
(Panels 6 and 7 explain how you return the old modem to Hughes.)
Note: The modem does not have a power (off-on) switch.
3
Connect and power up the new modem
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Make sure the SAT. IN and SAT. OUT cable connectors are
their threads will fit together. Securely hand tighten these connectors; do not use
a wrench.
properly aligned so
NOTICE
Connect the DC power cord to the DC IN socket on the modem rear panel.
(See Figure 2.)
Plug the AC power cord into the surge protector or power outlet.
Refer to Figure 2 and c OUT
Check the tape labels you applied to the SAT. IN and SAT. OUT cables to
make sure you connect them to the correct connectors.
onnect the LAN, SAT. IN, and SAT. cables.
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3
Figure 2 Connecting cables to the new modem–
Hand tighten the SAT. IN and SAT. OUT
cables. Do not use a wrench.
These labels appear on
the modem rear panel.
New modem
rear panel
Surge
protector
Power
outlet
LAN
cable
DC power
cord
AC power
cord
Plug in
AC power
plug last.
LAN
DC IN
SAT. IN
SAT. OUT
When you plug in the power cord, the new modem begins an automatic installation
process. Some of the blue indicator lights on the modem’s front panel blink on and off.
Wait for the modem to become operational
Wait 45 minutes for installation to complete.
During this time you will not be able to use the modem.
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Do not unplug the modem power cord during installation.
NOTICE
This section explains how to make sure the new modem is ready to use. Make sure
you have waited 45 minutes since you plugged in the power cord.
Use a browser such as Internet Explorer to go to any Internet web site.
If you see the web page, the new modem is ready to use, and you can skip
the remaining steps in this section.
Check modem operation
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Figure 3 Green System Status on System Control Center home page (partial view)–
Launch an Internet browser.
Type www.systemcontrolcenter.com in the browser address bar, and
press Enter.
The System Control Center home page opens, as shown in Figure 3.
If the System Status button is green, the modem is operating normally, and you
should be able to access the Internet.
Try again to open an Internet web page.
If you can open a web page, the modem is ready to use.
If you cannot access a web site...
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3
4
(Continued on panel 5)
Try again to open an Internet web page.
If you can open a web page, the modem is ready to use.
Important: Pay special attention to any information
indicated by or .
CAUTION NOTICE
Follow these instructions to replace an HN9000 satellite modem with a new one. In
these instructions, old modem refers to the satellite modem that needs to be replaced,
and new modem refers to the replacement modem.
You have 30 days from the date the new modem is shipped to you to replace the
old modem. This is because Hughes Customer Care authorizes and enables the
replacement over the satellite network, and this authorization expires after 30 days.
7
You will need some tape you can write on, and you may need a /16 inch wrench (as
explained in Figure 1).
Unpack the new modem.
Important—Keep the following items:
3
Using a piece of tape, the cable that is
connected to the SAT. IN connector on the modem’s
rear panel. Label this cable SAT. IN.
label
Label the cable that is connected to the modem’s
SAT. OUT connector SAT. OUT.
Preparing to replace your satellite modem
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2
SAT. IN
SAT. OUT
● Box and packing material to return the old modem to Hughes.
● UPS return label for pre-paid shipment of the old modem back to Hughes.
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9
8
7
6
5
4
3
2
1
Why is text for several steps in 1 text
frame, but in other places it’s 1 step per
frame? Usually it’s continuous unless you
need to insert something like a NOTICE
or if a graphic requires nonstandard
spacing. (Usually best if continuous so
spacing between paragraphs is uniform.)
Spacing - Heading
to line below. (But
spacing below the
doc title is more.)
Try again to open an Internet web page.
If you can open a web page, the modem is ready to use.

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Copyright © 2011-2012 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of
this publication may be reproduced in any form or by any means without the written permission of Hughes Network
Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876. Hughes Network Systems, LLC has
made every effort to ensure the correctness and completeness of the material in this document. Hughes Network
Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change
without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material,
including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, HughesNet, and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All other
trademarks are the property of their respective owners.
1039046-0001 Revision D June 13, 2012
Track the return package
You can track the return package online at with the tracking
number.
www.ups.com
Ship the package
To ship the equipment, take the box to any staffed UPS location or
give the box to any UPS driver.
You can find UPS locations online at www.ups.com/dropoff
1. Enter your address.
2. Select the type of location you want to search for. Staffed UPS locations
include those designated as::
• The UPS Store
• UPS Customer Center
• UPS Alliance Locations
• Authorized Shipping Outlets
3. Click the Select button and the locations of the preferred centers will be
displayed on a map
Do not take the box to a UPS Drop Box - it will not fit.
If a pickup is required, call UPS at 1-800-742-5877. Say “send a package” and
then “schedule a pickup”. Be prepared to give the full UPS tracking number.
Check return shipment status
You can check the status of your return shipment online at
http://rmastatus.hughesnet.com. You will need your site account number (SAN) or
RMA number. The RMA number appears on the return label, as shown in Figure 5.
If you need assistance
● RMA number from the UPS return label. (See Figure 4.)
● Your site account number (SAN) from your HughesNet bill or statement.
● Serial number of the new modem. (See Figure 4.)
If you have a question or need assistance, call HughesNet Customer Care, toll-free,
at 1-866-347-3292. Please read these instructions before you call.
If you cannot complete the replacement procedure, it may be that the replacement
was not authorized or that the 30-day authorization period has expired.
If you call for assistance, tell the Customer Care representative that you are installing
an HN9000 replacement modem and the problem you are having (for example,
I cannot open an Internet web page.) Please have the following information ready:
New modem
rear panel
Figure 4 Serial number location–
Serial number
(All numbers
that follow SN)
Check modem operation—Continued
If you have followed these instructions and you cannot open an Internet web page or
you cannot open the System Control Center, call Customer Care for assistance. See
the next section for details.
5If you still cannot access a web site, reboot your computer.
Try again to open an Internet web page.
If you can open a web page, the modem is ready to use.
6
Note: You will need
it for any inquiry. Also record the tracking number if you want to track the
return shipment to Hughes. The RMA number and tracking number both
appear on the UPS return label, as shown in Figure 5.
Record your return material authorization (RMA) number.
Figure 5 - Return label example showing the RMA number and tracking number
Pack the old modem to return it to Hughes
Pack the old modem, power supply, and cables in the
that the new modem was shipped in.
Tightly seal the box with packaging tape. (Use only packaging tape.)
Place the UPS return label (to Hughes Network Systems) on the box so it covers
the old label with your address on it.
packing material and box
To avoid being charged for unreturned equipment, return the old modem to
Hughes within 20 days from the date you received the new modem. Please return
your old modem, old power supply, and any cables you are not using.
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2
1
10
9
8
7
6
5
4
3
2
1
Why is text for several steps in 1 text
frame, but in other places it’s 1 step per
frame? Usually it’s continuous unless you
need to insert something like a NOTICE
or if a graphic requires nonstandard
spacing. (Usually best if continuous so
spacing between paragraphs is uniform.)
Spacing - Heading
to line below. (But
spacing below the
doc title is more.)
Try again to open an Internet web page.
If you can open a web page, the modem is ready to use.