Hughes Jupiter HT1100 User manual

HT1100 Satellite Modem
Installation Guide
1039649-0001
Revision C
October 11, 2013
11717 Exploration Lane, Germantown, MD 20876
Phone [phone] Fax [phone]

Copyright © 2013 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be liable
for errors contained herein. The information in this document is subject to change without
notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.
Trademarks
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All
other trademarks are the property of their respective owners.

Contents
Contents ................................................................................................. 3
Understanding safety alert messages .................................................... 7
Messages concerning personal injury.................................................................... 7
Messages concerning property damage................................................................ 7
Safety symbols ....................................................................................................... 8
Additional symbols ........................................................................................... 8
Chapter 1
Satellite modem overview...................................................................... 9
Introduction ........................................................................................................... 9
Terminology ......................................................................................................... 10
Scope.................................................................................................................... 10
Audience .............................................................................................................. 10
Overview of tasks................................................................................................. 10
Chapter 2
Preparing for installation...................................................................... 11
Installation summary ........................................................................................... 11
Preparing for the installation.......................................................................... 11
Installation checklist ............................................................................................ 12
IFL cables.........................................................................................................12
Connectors and connections .......................................................................... 12
Items required for installation.............................................................................13
Additional equipment..................................................................................... 13
Conducting a site survey......................................................................................14
Power supply information ...................................................................................14
Computer and networking requirements............................................................ 15
Computer requirements................................................................................. 15
Related components............................................................................................ 16
Antenna .......................................................................................................... 16
IFL cable .......................................................................................................... 16
Labeling the IFL cable ..................................................................................... 17
Hub or similar network device........................................................................17
Instructions for related components.............................................................. 17
Chapter 3
Installing the satellite modem ............................................................. 19
Prerequisites for installing the modem .......................................................... 19
Selecting the modem installation location .......................................................... 19
Ventilation and heat sources..........................................................................19
Powering up the modem .....................................................................................20
Connecting your laptop to the modem ...............................................................21
Clearing the cache in Mozilla FireFox .................................................................. 22
Connecting the laptop ......................................................................................... 23
Contents
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Overview of entering installation parameters..................................................... 24
Entering installation parameters .........................................................................26
Chapter 4
Installing outdoor equipment and antenna pointing........................... 29
Installing the IFL cable ......................................................................................... 29
Routing and connecting the IFL cable.............................................................29
IFL grounding requirement............................................................................. 30
Labeling the IFL cable ..................................................................................... 30
Pointing the antenna ........................................................................................... 31
Coarse and fine pointing................................................................................. 32
Pointing validation.......................................................................................... 32
Ranging ........................................................................................................... 32
Chapter 5
Registering and commissioning the satellite modem .......................... 33
Prerequisites for commissioning ......................................................................... 33
Monitoring the commissioning process ..............................................................33
Chapter 6
Validating the installation .................................................................... 35
A quick look at the validation procedure............................................................. 35
Chapter 7
Activating the terminal......................................................................... 41
Chapter 8
Activating the HughesNet service ........................................................ 45
Validating downloaded files ................................................................................45
Service activation prerequisites ..................................................................... 46
Connecting the satellite modem to the customer’s computer ......................47
Activation procedure...................................................................................... 47
Service activation options .............................................................................. 50
Digital Life Now download..............................................................................51
Chapter 9
System Control Center.......................................................................... 55
Accessing the System Control Center..................................................................55
System Control Center home page......................................................................55
Indicator links ................................................................................................. 57
Parameters bar ............................................................................................... 58
Center panel text links and information.........................................................58
Side panel ....................................................................................................... 59
Small icon on System Control Center screens (Advanced Pages) ..................60
Status and information screens...................................................................... 60
System Status page..............................................................................................61
System Information page..................................................................................... 61
Chapter 10
LEDS...................................................................................................... 63
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Front panel LEDs .................................................................................................. 63
LAN port LEDs ......................................................................................................65
Chapter 11
Advanced Pages.................................................................................... 67
Accessing the Advanced Pages ............................................................................ 67
Expanding and collapsing menus......................................................................... 68
Opening the Installation sub-menu ..................................................................... 68
State codes...........................................................................................................69
Appendix A
Specifications ....................................................................................... 73
HT1100 modem specifications ............................................................................ 73
Appendix B
Standards.............................................................................................. 75
Repairs in Canada ................................................................................................ 75
Electromagnetic interference (EMI) .................................................................... 75
FCC Part 15 ..................................................................................................... 75
Canada Class B warning.................................................................................. 76
Acronyms and abbreviations ................................................................ 77
Index .................................................................................................... 79
Contents
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety
alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will result
in death or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could
result in minor or moderate injury.
Messages concerning property damage
A NOTICE concerns property damage only.
NOTICE is used for advisory messages concerning possible property damage, product
damage or malfunction, data loss, or other unwanted results – but not personal
injury.
Understanding safety alert messages
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Safety symbols
The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal word label. Other
symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other hazard symbols are used
in this document they are identified in this section.
Additional symbols
This document uses the following hazard symbols:
Do not connect the power supply to the satellite modem, or connect the power
supply to a power source until you are instructed to do so.
Indicates a safety message that concerns a potential electric
shock hazard.
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Chapter 1
Satellite modem overview
Introduction
The HT1100 satellite modem provides Internet service by connecting a computer to
a Ka-band bent-pipe satellite network. The modem’s Ethernet port connects to a
computer or local area network (LAN). Figure 1 shows the HT1100 from the front
and back.
Figure 1: HT1100 satellite modem front and back
Note: The USB port is provided to support a future feature that can be
remotely activated with a small software update. Hughes does not
recommend plugging anything into this port at this time. Hughes will
inform you when this feature is available.
Chapter 1 • Satellite modem overview
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Terminology
In this installation guide:
•Satellite modem and modem both refer to the HT1100 satellite modem.
•Installer Support refers to organizations that provide assistance to
professional installers of Hughes satellite equipment. If you do not know who
provides your support, contact Hughes dealer services.
Scope
This installation guide explains how to install, commission, and activate the HT1100
satellite modem. It also contains reference information to assist you in this process.
Audience
This guide is intended for professional installers. It may also be useful for:
•Trainers who train installers
•Call center operators who respond to customers' calls
Overview of tasks
Figure 2 gives an overview of the installation, commissioning, and activation tasks.
Each task may be composed of numerous subtasks.
Figure 2: Summary of tasks
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Chapter 2
Preparing for installation
This chapter describes preparations for installing the satellite modem. Review this
information before you install the satellite modem, antenna assembly, antenna
mount, or inter-facility link (IFL) cable.
To install the satellite modem, you need the Installation Reference Sheet, which
contains installation parameters and other information specific to your site. Print
the Installation Reference Sheet from your installation support web site.
Installation summary
The satellite modem is the small indoor unit (IDU). The outdoor unit (ODU) includes
the antenna and radio assembly. An IFL cable connects the indoor unit to the
outdoor unit, as shown in Figure 3.
Figure 3: Satellite modem and related components
Preparing for the installation
•Make sure you have all items required for installation, including the
Installation Reference Sheet, all equipment to be installed, and required tools
for the outdoor equipment.
•Make sure the customer's computer meets the requirements listed in
Computer and networking requirements on page 15.
•Conduct a site survey.
•Assemble and install the antenna and radio as instructed in the antenna
installation guide.
Installing the satellite modem
•Connect the IFL cable.
Chapter 2 • Preparing for installation
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•Clear your cache of your Web browser.
•Connect the modem to your laptop.
•Connect the power supply.
•Power up the modem and observe the LEDs to verify normal operation.
Commissioning the modem and pointing the antenna
•Upload the sbc.cfg file (if you are instructed to upload it).
•Enter the parameters.
•Point the antenna.
•Register the satellite modem.
Completing the installation
•Run OVT (Onsite Validation Tool).
•Connect the modem to the customer's computer for activation.
•Confirm that the customer can connect to the Web.
Installation checklist
To help ensure a successful installation, pay careful attention to the items listed
below as you install the satellite modem, antenna, and the IFL cable.
IFL cables
•For specific cable information see Table 2: Related installation documents.
•Use only Hughes-approved cables.
•Do not exceed maximum length for the outdoor unit (ODU) type, cable type,
and cable part number.
•Do not exceed the cable bend radius.
•Properly terminate cables.
Connectors and connections
Use only connector types approved for cable type used. Check all connections for
tightness.
Outdoors:
•Make sure F connectors connected to the radio assembly are tightened to 20
inch-lb torque.
•Carefully follow waterproofing procedures, using dielectric grease and
Hughes-approved weatherproof tape.
Power source
Before connecting the modem power supply to the AC power source, use an AC
outlet tester to verify that the outlet is wired correctly. Wiring problems may
include:
•Hot and neutral wires reversed
•Neutral and ground wires reversed
•Open ground (incomplete connection)
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•Open neutral (incomplete connection)
If the outlet is wired improperly, notify the customer you are not permitted to
connect the system to a faulty outlet. Do not proceed with installation until a
properly wired outlet is provided.
Check neutral-ground (N-G) voltage
With a digital multimeter set to AC voltage, measure the voltage between neutral
and ground at the AC power outlet. If the N-G voltage measures 2 VAC or greater,
advise the customer to have an electrician evaluate the electrical power outlet. N-G
voltages may have a negative impact on the performance of electronic equipment.
Grounding (modem, antenna, radio, and IFL)
•Adhere to Hughes grounding requirements.
•Use only approved ground wires, ground blocks, lugs, and clamps.
•For detailed information refer to the appropriate FSB, as listed in Table 2.
Items required for installation
To install the HT1100 satellite modem, you need:
•HT1100 satellite modem
•Power supply (provided in the shipping carton)
•Surge protector (recommended), provided by the customer
•Cat-5 Ethernet cable
•sbc.cfg file (if you are instructed to upload it)
•Installation Reference Sheet (provided to you)
•Welcome to the HughesNet Quick Start Guide (1039433-0001) (to give to the
customer)
Additional information:
•sbc.cfg file - If needed, you can download the most current sbc.cfg file from
your installation support web site.
•SAN and PIN - Identification numbers are required to register the satellite
modem. Customers who purchased their system from a Hughes retail channel
in the United States or Canada receive an order confirmation e-mail
containing their site account number (SAN) and personal identification
number (PIN).
Additional equipment
•Antenna
•Hughes DiSEqC antenna pointing tool (DAPT2)
•IFL cable, cable connectors, and ground blocks
For more information on these items, see Related components on page 16.
No tools are required to install the modem. For tools needed to install the antenna
mount and antenna and point the antenna, see:
•Antenna Site Preparation and Mount Installation Guide (1035678-0001)
•The installation guide for the antenna model you are installing
Chapter 2 • Preparing for installation
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Conducting a site survey
Survey the customer site to confirm that the location meets the requirements for
installation of the satellite modem. For complete site survey information, including
site requirements, see the Antenna Site Preparation and Mount Installation Guide
(1035678-0001).
The key site survey tasks related to installation of the satellite modem are:
1. Ensure there is an unobstructed line of sight to the satellite specified on the
Installation Reference Sheet.
2. Review the Installation Reference Sheet for site-specific instructions.
Power supply information
The satellite modem shipping carton contains the power supply information. Figure
4 shows a sample power supply.
Figure 4: AC power supply
Before proceeding, make sure you have the correct power supply. Check the part
number on the power supply as listed in Table 1 on page 15.
•Always use the power supply provided with the satellite modem. The
modem's performance may suffer if the wrong power supply is used.
•Connect the AC/DC power supply to a 110 Voltage Alternating Current (VAC)
three-wired grounded outlet. A suitable surge protector is recommended to
protect the satellite modem from possible damage due to power surges.
•Always connect the DC power cord to the HT1100 rear panel before applying
power to the power supply. If you apply power to the power supply and then
connect the DC power cord, the satellite modem may not perform properly
and could be damaged.
•Observe the power standards and requirements of the country where it is
installed.
If there is any reason to remove power from the satellite modem, always unplug the
AC power cord from the power source (power outlet, power strip, or surge
14 Chapter 2 • Preparing for installation
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protector). Do not remove the DC power cord from the modem's rear panel. Doing
so could result in an electrical shock or damage the modem.
When you re-apply power to the modem, plug the AC power cord into the power
source.
Table 1: Power supply specifications
Power supply type
Description
Electrical requirements
AC/DC, 46 W
P/N 1502015
HT1100 satellite modem
with 1 W radio only
Input line voltage: 100 - 130 V,
1.5 A maximum
Input line frequency: 60 Hz AC
Rated power consumption: 46 W
Computer and networking requirements
This section lists the requirements for the computer or other device, network, and
browser to be used with the satellite modem.
Computer requirements
The HT1100 satellite modem can be used with any device that supports Internet
Protocol (IP) and has a 10/100 BaseT Ethernet LAN port. Typically, the modem is
connected to a customer's computer. However, the HT1100 is self-hosted; it does
not require a computer for any of its functions.
Requirements for the computer to be used with the satellite modem are the same
for the laptop computer you use to install the modem. The computer should meet
the minimum requirements specified by the computer operating system
manufacturer and the following networking and browser requirements. Make sure
your laptop is configured to support DHCP.
Note: The satellite modem can be used with a Mac computer that meets these
requirements, but Mac computers are not supported as a tool for installing the
satellite modem.
Networking and Internet browser requirements
•Ethernet port
•Ethernet Network interface card (NIC) installed on at least one computer,
10/100 BaseT
•Ethernet cable (provided)
•A web browser such as Internet Explorer with proxy settings disabled
Connecting a network - If the customer wants to connect a network to the satellite
modem, this requires an Ethernet hub or other such device. The customer must
supply and configure the hub and cables. Required IP address information is
obtained during commissioning.
Chapter 2 • Preparing for installation
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Related components
Antenna
You must assemble and install the antenna before you install the satellite modem.
You point the antenna as part of the modem commissioning process
Only a trained professional installer should install the outdoor antenna
assembly. In the United States, the Federal Communications Commission
(FCC) requires professional installation and service of the antenna assembly
because it transmits radio frequency (RF) energy.
The HT1100 satellite modem can be used with a 0.69 m, 0.74 m, or 0.98 m two-way
satellite antenna. The antenna assembly is shipped in a separate box.
The main source of information on the antenna is the antenna installation guide. If
you do not have the antenna installation guide, refer to your Installation Reference
Sheet; then locate the guide for that model on your installation support web site.
When you install the antenna assembly, read and follow all safety alerts
and instructions in the antenna installation guide and in the Antenna Site
Preparation and Mount Installation Guide (1035678-0001).
IFL cable
Before you can install the satellite modem, you must route the coaxial IFL cable
between the indoor satellite modem location and the antenna. Then you connect
the modem and the antenna by connecting the IFL cable to both components.
The routing path of the IFL cable between the modem and the antenna depends on
the building configuration. The Antenna Site Preparation and Mount Installation
Guide (1035678-0001) give guidelines for installing IFL cables.
Requirements for cables, connectors, and ground blocks
You must use approved cable types and connectors to connect the modem to the
outdoor satellite antenna. For grounding, you must use approved ground blocks and
grounding connectors. For detailed specifications and information on these
components, see the documents listed in Table 2.
The coaxial IFL cable and the ground block to which they are connected must meet
the grounding requirements specified in the following warning:
You must comply with applicable local codes and the grounding
requirements in Field Service Bulletin (FSB), HNS Broadband Requirements
for RG-6 and RG-11 IFL Cable Connectors, Ground Blocks, and Ground
Block Location (FSB_050518_01). Improper grounding can result in electric
shock injury, property damage, and/or poor modem performance.
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Labeling the IFL cable
Label the IFL cable at the outdoor point-of-entry and at the indoor location where
the satellite modem is installed as follows:
Wrap a piece of blue electrical tape around the cable, and mark SAT on the tape.
Hub or similar network device
The customer must supply and configure the network device, including required
cables, according to the device manufacturer's documentation. Required IP address
information is obtained during modem commissioning.
Instructions for related components
This installation guide covers only installation of the satellite modem. For
installation instructions for other components, see Table 2 on page 18.
You can view or download these documents at https://dwayinstalls.hns.com/.Click
Installer Login Click Here!on your installation support web site. If you cannot log in,
contact your installer support for access to these documents
Table 2: Related installation documents
Component or topic
Where to find instructions
Safety (all components) Site survey, Site
preparation, Antenna mounts, IFL cable
Antenna Site Preparation and Mount
Installation Guide (1035678-0001)
IFL cables (specifications, approved
types, maximum lengths)
HNS Broadband Requirements for RG-6
and RG-11 IFL Cable Connectors, Ground
Blocks, and Ground Block Location
(FSB_050518_01)
Antenna, antenna pointing, Radio
assembly
See the antenna installation guide for
the specific antenna model you are
installing.
For Ka-band antennas, see the Jupiter
Antenna Pointing Guide (1039429-0001)
Chapter 2 • Preparing for installation
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Chapter 3
Installing the satellite modem
Installation of the HT1100 satellite modem consists of physical installation followed
by a highly automated process that fully prepares the modem for operation on the
satellite network. Installation tasks include:
•Physical installation and power-up
•Entering required installation parameters
•Pointing the antenna
•Monitoring the commissioning process
•Service activation
The installation software is factory pre-installed in the satellite modem and
automatically updated as part of the installation process. You access the installation
software through your computer’s browser to perform installation tasks.
Prerequisites for installing the modem
Make sure the installation location meets the following requirements concerning
ventilation and heat sources.
•Do not block any of the modem's ventilation openings.
•Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
•Do not place the modem near a heat source such as direct sunlight, a radiator,
heat register or vent, oven, stove, amplifier, or other apparatus that produces
heat.
Selecting the modem installation location
Select a location for the satellite modem that accommodates all required cable
connections, including the connection to the power source.
Ventilation and heat sources
Make sure the installation location meets the following requirements concerning
ventilation and heat sources.
•Do not block any of the modem's ventilation openings.
•Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
•Do not place the modem near a heat source such as direct sunlight, a radiator,
heat register or vent, oven, stove, amplifier, or other apparatus that produces
heat.
Chapter 3 • Installing the satellite modem
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Modem operating position
Install and operate the HT1100 modem only in the upright vertical position resting
on its built-in base as shown in Figure 5. Any other position could result in
insufficient ventilation, overheating, and malfunction.
Figure 5: Powering up the modem
Powering up the modem
For this task you must have the satellite modem and the correct power supply. To
make sure you have the correct power supply, see Table 1 on page 15.
Test the power outlet and power up the satellite modem:
1. Use an AC outlet tester to verify that the power outlet is wired correctly.
Wiring problems may include:
•Hot and neutral wires reversed
•Neutral and ground wires reversed
•Open ground (incomplete connection)
•Open neutral (incomplete connection)
20 Chapter 3 • Installing the satellite modem
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