Hyena BP-A350 User manual

Product Manual
BP-A350
Original Instruction
Version 221125
Copyright © 2022 HYENA INC. All Right Reserved.
(with DP-A250 Controller)

Table of Contents
Introduction
Product Features
Product Description ..................................................................................1
Parts Description ......................................................................................1
Product Dimension ...................................................................................2
Battery Pin Definition ................................................................................3
Controller Pin Definition ............................................................................4
Technical Data
BP-A350 Battery .......................................................................................6
DP-A250 Controller...................................................................................7
Mounting
Tool List ....................................................................................................9
Accessory List...........................................................................................9
Mounting Instructions................................................................................9
Operation
Operation Instructions.............................................................................11
Charging Instructions..............................................................................12
Safety Instructions
Important Notice .....................................................................................13
Grounding Instructions............................................................................13
Moving and Storage Instructions ............................................................13
Maintenance ...........................................................................................13
Product Warning Label ...........................................................................14
Disposal..................................................................................................14

HYENA E-BIKE SYSTEMS
1
Introduction
This manual is intended primarily for the trained technician to install, disassemble, or maintain the Hyena e-bike
system only. Please read all the safety warnings and instructions carefully. Failure to follow the warnings and
instructions may result in death or severe injuries. Save this manual for future reference.
Product Features
Product Description
The Hyena BP-A350 in-tube battery provides efficient energy to e-bikes. It features long life, intelligent BMS,
and excellent energy density. In addition, the bottom-slide-in design can keep your bike frame design in good
torsional rigidity and waterproof.
Parts Description
Item
Description
Item
Description
A
Battery holder
F
Controller fixation cover & screws
B
Dustproof cover
G
HMI connector
C
Battery fixation screw
H
Sensor connector
D
Charge socket and keyhole
I
Motor connector
E
Controller DP-A250
J
Battery capacity indicator
A
B
C
D
J
E
I
G
H
F

HYENA E-BIKE SYSTEMS
2
Battery capacity indicator: 0-100%
Product Dimension
Battery Pack
unit: mm
Controller (DP-A250)
A. HMI Connector
OD: Ø 5 mm
Outer Diameter: Ø 10.5 mm
Length: 200±10mm
B. Sensor Connector
OD: Ø 4 mm
Outer Diameter: Ø 9.5 mm
Length: 750±10mm
C. Motor Connector
OD: Ø 6.3 mm
Outer Diameter: Ø 14 mm
Length: 1050±10mm

HYENA E-BIKE SYSTEMS
3
Battery Pin Definition
Discharge
(6 pins female, connect to controller)
Charge
(4 pins female, connect to battery charger)
Pin
Name
Direction
Description
Remark
1
Ground
Output
Ground output
2
Bike Present
Input
Active low, power appears only when low is detected.
3
Wakeup
Input
Active low, used to wakeup battery from sleep mode.
4
CANL
Bidirectional
CAN Low
5
CANH
Bidirectional
CAN High
6
Power
Output
36V power output
Pin
Name
Direction
Description
Remark
1
CHG+
Input
Power
2
CHG-
Input
Ground
3
NTC
Output
Thermistor
4
Null
N/A
Empty
1
2
1
2
3
4
6
5
3
4

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Controller Pin Definition
Battery
(6 pins male, connect to battery)
HMI
Pin
Name
Direction
Description
Remark
1
Power
Input
36V power output
2
CANH
Bidirectional
CAN High
3
CANL
Bidirectional
CAN Low
4
Wakeup
Bidirectional
Active low, used to wakeup battery from sleep mode.
5
Bike Present
Output
Active low, power appears only when low is detected.
6
Ground
Input
Ground output
Pin
Name
Direction
Description
Remark
1
DRV_PWR
Input
HMI: Active low, used to wake up from sleep mode
DEN: Active low, used to wake up from sleep mode
2
Brake
Input
Brake signal, active low.
3
Front Light-
Output
6.8V headlight ground
4
GND
Input
12V HMI/Display ground
5
CANL
Bidirectional
CAN Low
6
VCC+
Output
12V HMI/Display power
7
CANH
Bidirectional
CAN High
8
Front Light+
Output
6.8V headlight power, also supply power to horn.
9
Throttle
Input
Throttle signal
4
1
2
3
4
5
6
7
8
5
6
1
2
3
9

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5
Motor
Sensor
Pin
Name
Direction
Description
Remark
1
W
Output
Phase W
2
Speed
Input
Speed signal, TTL input
3
U
Output
Phase U
4
+5V
Output
5V power of hall sensor
5
GND
Output
5V ground of hall sensor
6
Hall W
Input
Hall signal of phase W
7
V
Output
Phase V
8
Hall U
Input
Hall signal of phase U
9
Hall V
Input
Hall signal of phase V
Pin
Name
Direction
Description
Remark
1
Torque
Input
Torque signal. Analog signal.
2
GND
Output
5V sensor ground
3
V+
Output
5V sensor power
4
Cadence Cnk1
Input
Cadence signal
5
Null
N/A
Empty
6
Null
N/A
Empty
1
2
4
5
6
3
1
2
3
6
4
7
8
9
5

HYENA E-BIKE SYSTEMS
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Technical Data
BP-A350 Battery
Function
Rated voltage
36V
Rated capacity
10Ah
Energy content
360Wh
Cut off voltage
< 28.0V±1V
Charging mode
CC-CV (constant current - constant voltage)
Charge full voltage
42V±0.2V
Charge current
≤2A±0.2A
Support 2A Hyena charger
Max discharge current
15A
Weight
2.6kg
Waterproof level
IPX5
Characteristic
Protocol
CAN2.0B
Cell Type
21700
Serial-parallel
10S2P
Operating temperature
-20℃to +55℃(-4℉to 131℉) 80%RH
1.5C discharge
Storage temperature
-20℃to +55℃(-4℉to 131℉) 80%RH (<1 month)
-20℃to +45℃(-4℉to 113℉) 80%RH (<3 month)
-20℃to +20℃(-4℉to 68℉) 80%RH (<12 month)
Percentage of recoverable capacity
= 80%
Charging temperature
0℃to +45℃(32℉to 113℉) 80%RH
Mounting Parameter
Mounting position
In frame tube
Dimension
L490, W90.3, H63 mm
Certification
EN 15194:2017
Yes
CE
Yes
UN38.3
Yes

HYENA E-BIKE SYSTEMS
7
DP-A250 Controller
Characteristic
Rated power
250W
Rated voltage
36V
Operating voltage
28 to 42Vdc
Maximum current
15A 3min
Corresponding battery output at most 15A.
Quiescent current
< 1.2mA
Measure condition
a. System off
b. Battery, HMI, Display, Controller, Motor
and Sensor are connected well.
c. Remove all smart parts.
Operating temperature
-10℃to +60℃80%RH
Storage temperature
-20℃to +70℃80%RH (<1 month)
Hi-Pot
No permanent damage under 500V 60
seconds
Certification
EN 15194:2017
Yes
CE
Yes
RoHS 2.0
Yes
Protection
Short circuit protection
Each pin connecting to ground pin
introduces no permanent damage.
Hall defect protection
No hall change when motor spin.
Over temperature protection
Temperature > 100℃ for 1.99 seconds
continuously
Recovery temperature is set below 65℃.
Lock rotor protection (Pedal)
Current > 0.85*Current Limit A and motor
speed < 25 km/hr for 2.9 seconds (not
continuously)
Lock rotor protection (Motion)
Current > 8 A and motor speed < 30 km/hr
for 2.9 seconds (not continuously)
Communication loss protection
No HMI communication for 2 seconds
Under voltage protection
Controller stops assist when voltage
< 28.0V for 10 seconds
Over voltage protection
Controller stops assist when voltage
> 45.0V for 10 seconds

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Software Standard Function
Motor control
Sinusoidal Motor Control
Motor phase
120゜
Battery protocol
Hyena proprietary protocol
Parameter table
Parameter 2.0
Error code table
Hyena proprietary error code table
Walk assistance
Up to 3 km/hr
Support level
Standard 3 modes, Maximum 4 modes
Current limit
Level 1: 08±1 A
Level 2: 10±1 A
Level 3: 12±1 A
Level 4: 14±1 A
OFF: N/A
Speed limit
25 km/hr
Auto sleep
Automatically sleep when system not use
for 6 minutes.
With Hyena HMI only
Assist priority
When pedal assist and walk assist occur
simultaneously, output assist according to
pedal input.
Low battery capacity
RSOC < 4% for 5 seconds
Throttle
Throttle

HYENA E-BIKE SYSTEMS
9
Mounting
Tool List
Hexagon key
M5
Controller fixation cover
Hexagon key
M6
Battery fixation screw (or coin)
Accessory List
Hex screw
M5*P0.8*L12mm
2 pcs (for Controller fixation cover)
Controller fixation cover
1 pc
Lock key
2 pcs
Mounting Instructions
• Use the proper bicycle tools during the installation or removal process.
• Carefully install this product is necessary, do not strike it with any tool such as a hammer or wrenches.
• CAUTION! Please strictly follow these steps for assembly; otherwise, an incorrect assembly may cause permanent
damage.
DP-A250 Battery Controller Installation
Insert the Controller through the frame tube.
Pull out the connecting cables as the direction.
Install the Controller cover and fasten screws.
Completed.
STEP
1
STEP
2
STEP
3
STEP
4
HMI
Motor & Sensor

HYENA E-BIKE SYSTEMS
10
Battery Installation
Remove the screw by hexagon key or coin.
Slide in the battery through the frame tube.
Replace and fasten the screw.
Completed.
Remove the Battery
Remove the screw by hexagon key or coin.
Slide out the battery through the frame tube.
Turn the key.
STEP
1
STEP
2
STEP
3
STEP
4
STEP
1
STEP
2
STEP
3

HYENA E-BIKE SYSTEMS
11
Operation
Operation Instructions
WARNING! Only charge the battery by following all safety
descriptions. Also, please read and follow the instructions
for using the battery charger.
CAUTION! The battery packs are partially charged and set
to sleep mode before they are shipped; in order to wake up
the battery and ensure it has full and sufficient power,
please charge your battery pack before using it for the first
time.
• All Hyena chargers only use genuine Hyena batteries and
battery packs, or battery packs approved for use with your
e-bike by the manufacturer, and purchase only from
reliable sources.
• Use of uncertified battery packs may result in death or
severe injuries.
• Charging is restricted to certified Hyena lithium battery
packs. The battery pack voltage must comply with the
charger output voltage; otherwise, it might result in risks
of explosions or fires.
CAUTION! Charge the battery indoors to avoid exposure to
rain or wind. Do NOT use outdoors or in environments with
high humidity.
WARNING! Be sure to hold the power plug steady instead
of holding the cord when connecting or disconnecting from
the electrical outlet. Failure to do so may cause a fire or
electric shock.
• If the following symptoms are observed, stop using the
device and contact the place of purchase. A fire or
electric shock may be caused:
- If heat or acrid-smelling smoke is coming out from the
power plug.
- There may be a bad connection inside the power plug.
• Do NOT place the battery charger on the floor or in other
dusty places when using it.
• Place the battery charger on a stable surface such as a
table when using it.
• Do NOT place any objects on the battery charger or
cable. Please do NOT place a cover on it either.
• Do NOT apply excessive tension to the cables and
charging plugs.
• Do NOT touch the metallic parts of the device or the
power plug on the AC adapter or other parts when the
charger is wet. Electric shocks may occur.
• Use only a 100-240 V AC electrical outlet, do NOT
overload the electrical outlet with appliances beyond its
rated capacity.
• If the electrical outlet is overloaded by connecting too
many appliances using adapters, overheating may result
in a fire.
• Do NOT damage the power cord or power plug. (Do NOT
damage, process, forcibly bend, twist or pull them, bring
them near hot objects, place heavy objects on them or
bundle them tightly together.) If they are used while
damaged, fire, electric shocks, or short-circuits may occur.
• Do NOT use the battery charger with commercially-
available electrical transformers designed for overseas
use (travel converters). They may damage the battery
charger.
• When charging the battery, do NOT move the bicycle. The
battery charger's power plug may come loose and not be
fully inserted into the electrical outlet, resulting in a fire risk.
• When charging the battery, be careful not to trip over the
charger cord. This may lead to injury or cause the bicycle
to fall over, damaging the components.
CAUTION! According to ECP, when the battery is in over-
charged/over-discharged conditions, the battery will
automatically disconnect the circuit for safety protection.

HYENA E-BIKE SYSTEMS
12
Charging Instructions
• Check your battery pack before using it for the first time.
First, you must turn on the battery pack; if the charging
LED does not light up, it means that this battery pack
might be damaged.
• Make sure to charge the battery pack fully before using it
for the first time.
• Do NOT place any items 50cm (19.69 inches) around the
battery when charging. Make sure the battery and the
charger are on a fireproof surface.
• Do NOT leave batteries in the charger for more than 24
hours. Contact your local bicycle dealer for assistance if
the charging cannot complete in 24 hours.
• The battery pack can be charged under any power mode;
interrupting the charging process will not damage the
battery pack.
CAUTION! The battery packs are partially charged before
they are shipped; in order to ensure that the battery has full
and sufficient power, please charge your battery pack fully
before using it for the first time.
CAUTION! For battery health and safety reasons, the
e-bike battery will automatically turn into sleep mode if its
charge is below 70% and has not been used for over 72
hours. Please charge the battery again to wake up the
battery.
Charging
• Plug the charger’s plug into an outlet (100-240V), using
the appropriate plug for the country’s standards.
• Uncover the charging socket on the battery, then
connect the charging plug to the charging socket on the
battery.
• When charging is complete, disconnect the charging
plug from the battery socket.
• Unplug the charger from the wall socket.
• Make sure to close the charging port cap after charging.
If foreign matter, such as dirt or dust, adheres to the
charging port, there is a risk that the charging plug will
not fit into the charging port.
• If the battery has become empty, charge it as soon as
possible. If the battery is left uncharged, it may cause the
battery to deteriorate and become unusable.
CAUTION! When possible, you should charge the battery
in an area with a smoke detector or ensure someone is
taking care of the battery during the charging process.
CAUTION! Do NOT place the battery charger at locations
that are easily accessible to children.
Charge the Battery Pack Before and After Storage
• When you do not use the battery pack of the e-bike for
extended periods, charging the battery to 30-60% will be
the optimum storage condition.
• Confirm the charge status again after six months; if the
remaining power of the battery pack is less than 30%,
charge it again to between 30-60%.
CAUTION! If the battery is stored under the condition of
lacking power, the battery pack may be damaged, and the
power storage capacity of the battery pack itself will also be
affected significantly.

HYENA E-BIKE SYSTEMS
13
Safety Instructions
Instructions Pertaining To A Risk Of Fire,
Electric Shock, Or Injury To Persons
WARNING! When using the BP-A350 e-bike battery,
basic precautions should always be followed, including
the following:
• Read all the instructions before using the product.
• To reduce the risk of injury, close supervision is
necessary when the product is used near children.
• Do NOT put fingers or hands into the product.
• Do NOT use this product if the flexible power cord or
output cable is frayed, has broken insulation, or any
other signs of damage.
• All the component leads shall use original Hyena
components.
• This product is not intended to be used at ambient
temperatures less than 0°C (32°F) or above ambient
temperatures of 60°C (140°F).
• Do NOT immerse the product or any e-system
component in water. The penetration of water into the
charger could cause an electric shock.
• Do NOT place the product or any e-system component
near fire or heat.
• Always turn off the e-bike system and remove the battery
before installing, disassembling, or modifying any
components on the e-bike.
Important Notice
• This product manual is intended primarily for the trained
technician to install, disassemble or maintain the e-bike.
• Users not professionally trained for bicycle assembly
should not attempt to install, disassemble or modify the
components themselves.
• All Hyena e-system manuals and technical documents
are accessible online at “www.hyena-ebike.com”.
• The term “battery” is used in these instructions to mean
all original Hyena e-bike batteries.
• Read and observe the safety warnings and directions
contained in all the Hyena e-bike system operating
instructions and in the operating instructions of your
e-bike.
Grounding Instructions
• The whole charging behavior must be kept grounded. If it
should malfunction or break down, grounding provides a
path of least resistance for electric current to reduce the
risk of electric shock. This product is equipped with a
cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into an outlet
that is properly installed and grounded in accordance
with all local codes ordinances.
WARNING! Improper connection of the equipment
grounding conductor is able to result in a risk of electric
shock. Check with a qualified electrician if you are in
doubt as to whether the product is properly grounded.
• Do NOT modify the plug provided with the product - if it
will not fit the outlet, have a proper outlet installed by a
qualified electrician.
Moving and Storage Instructions
• When possible, keep the product and all e-system
components in their original package and keep tools or
other metal objects away from them while storage and
moving.
• If you did not keep the original packaging, they can be
packed in solid cartons with proper packing materials
such as bubble wrap or soft cloth, and label the cartons
Fragile.
• Do NOT bundle the charger cables.
• Do NOT hold the battery charger by the cables when
carrying it.
• To prevent the cable from being damaged, avoid wrapping
it around the main body during storage.
• Do NOT store the product at ambient temperatures less
than -20°C (-4°F) or above ambient temperatures of 50°C
(122°F).
• Cover the product to prevent sunlight damage if you keep
it stored at any place for more than a week.
• Store the product on a fireproof surface without contact
with water, heat, or sand.
• Do NOT place any heavy item on the product or any
e-bike system component.
• Do NOT place the product or any e-system component in
the car trunk for more than one day.
• Do NOT load or move the product in the rain whenever
possible, and make sure it has no moisture or mildew
before loading it.
• Do NOT drop the product from more than 30cm (11.81
inches) height.
• Periodically check the battery charger and adapter,
particularly the cord, plug, and case, for any damage. If
the battery charger or adapter is broken, do NOT use it
until it has been repaired by the place of purchase or a
distributor.
Maintenance
• When performing cleaning, disconnect the power plug
from the electrical outlet and the charging plug from the
battery. If this is not observed an electric shock may
occur.
• Do NOT clean the product or any e-system component
with any detergent or organic solvent. Only clean the
product with a water-dampened soft cloth.
• Do NOT clean the product or any e-system component
with pressured water.

HYENA E-BIKE SYSTEMS
14
Product Warning Label
• On the product warning label at the bottom of the battery,
you can find simple descriptions of safety warnings in
different languages; the content will include the following
items:
• Please read the user manual before use.
• Store the battery in a cool, dry, and safe place with good
air circulation.
• Keep the battery out of reach of children.
• Keep the battery away from any metal objects and avoid
any mechanical impacts on the battery.
• Charge the battery with a certified authentic charger.
• Contact certified dealers in case of any malfunction of
the battery
• Do not open the battery by yourself or by the non-
certified dealer.
• The battery must be recharged at least every three
months to ensure the best performance and longest
lifetime while not in use.
• Dispose of the used battery according to local
ordinances and/or regulations.
Disposal
• In accordance with Directive 2012/19/EU and Directive
2006/66/EC respectively, electronic devices that are no
longer usable and defective/drained batteries must be
collected separately and recycled in an environmentally
friendly manner.
• The e-system drive unit including the motor, controller,
battery, speed sensor, HMI, accessories, and packaging
should be disposed of in an environmentally correct
manner.
• Do NOT dispose of e-bikes and their components with
household waste.
SAVE THESE INSTRUCTION
This symbol is only valid within the European
Union. Follow local regulations when disposing
of used batteries. If you are not sure, consult
the place of purchase or a bicycle dealer

HYENA E-BIKE SYSTEMS
15
Hyena Inc.
Tel: [phone]
Fax: [phone]
www.hyena-ebike.com
Address: No.25, Jingke N. Rd., Nantun Dist., Taichung City 408, Taiwan (R.O.C.)