IBM 86803RU - Netfinity 7000 M10 Owner's manual

S01K-4643-02
IBM Netfinity Servers
IBM Netfinity 7000-M10 - Type 8680
Models 1RU, 2RU, 3RU, 4RU,
5RU, 6RY, 7RY, 8RY, 1SY, 2SY, 3SY, 11Y, 21Y
Hardware Maintenance Manual
August 1999
We Want Your Comments!
(Please see page 265)

S01K-4643-02
IBM Netfinity Servers
IBM Netfinity 7000-M10 - Type 8680
Models 1RU, 2RU, 3RU, 4RU,
5RU, 6RY, 7RY, 8RY, 1SY, 2SY, 3SY, 11Y, 21Y
Hardware Maintenance Manual
August 1999
We Want Your Comments!
(Please see page 265)
IBM

Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” on page 269.
Third Edition (August 1999)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1997, 1998, 1999. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii Netfinity Server HMM

About This Manual
This manual contains diagnostic information, a
Symptom-to-FRU Index, service information, error codes,
error messages, and configuration information for the
Netfinity 7000-M10 - Type 8680.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important Safety Information
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii

Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online Support
Use the World Wide Web (WWW) or the IBM PC
Company BBS to download Diagnostic, BIOS Flash, and
Device Driver files.
File download address is:
http://www.us.pc.ibm.com/files.html
The IBM PC Company BBS can be reached at (919)
517-0001.
IBM Online Addresses:
The HMM manuals online address is:
http://www.us.pc.ibm.com/cdt/hmm.html
The IBM PC Company Support Page is:
http://www.us.ibm.com/support/index.html
The IBM PC Company Home Page is:
http://www.pc.ibm.com
iv Netfinity Server HMM

Contents
About This Manual ................ iii
Important Safety Information .......... iii
Online Support . . . . . . . . . . . . . . . . iv
Netfinity 7000-M10 - Type 8680 .......... 1
General Checkout . . . . . . . . . . . . . . . . . 6
Diagnostics . . . . . . . . . . . . . . . . . . . . 9
Features at a Glance ............... 20
Additional Service Information ........... 22
Locations . . . . . . . . . . . . . . . . . . . . . 86
Symptom-to-FRU Index . . . . . . . . . . . . . 182
Undetermined Problems . . . . . . . . . . . . . 205
Parts Listing (Netfinity 7000-M10 - Type 8680) . . 213
Related Service Information .......... 225
Safety Information . . . . . . . . . . . . . . . 226
Laser compliance statement ........... 231
Send Us Your Comments! ............ 265
Problem Determination Tips ........... 266
Phone Numbers, U.S. and Canada ........ 267
Notices . . . . . . . . . . . . . . . . . . . . . 269
Trademarks . . . . . . . . . . . . . . . . . . 269
 Copyright IBM Corp. 1998 v

vi Netfinity Server HMM

Netfinity 7000-M10 - Type 8680
General Checkout . . . . . . . . . . . . . . . . . 6
Diagnostics . . . . . . . . . . . . . . . . . . . . 9
Diagnostic Programs . . . . . . . . . . . . 9
Power-On Self Test (POST) ......... 9
POST Beep Codes ............. 10
Error Messages . . . . . . . . . . . . . . 10
POST Error Messages .......... 10
System Monitoring Messages ...... 10
Diagnostic Error Messages ........ 10
Software-Generated Error Messages . . . 11
System Error Log .............. 11
Option Diskettes . . . . . . . . . . . . . . 11
Diagnostic Programs . . . . . . . . . . . . . . 12
Running Diagnostic Programs ........ 12
Viewing the Test Log ............ 14
Resolving Configuration Conflicts ........ 15
Changing the Software Configuration Setup . 15
Changing the Hardware Configuration Setup . 15
Identifying Problems through Status Indicators . . 16
Power Supply LEDs ............ 17
System Component Status Indicators .... 18
Processor Board LEDs ......... 18
Memory Board LED ........... 18
I/O Board LEDs ............. 18
Advanced Remote Management Controller
LEDs . . . . . . . . . . . . . . . . . 19
Features at a Glance ............... 20
Additional Service Information ........... 22
Configuration Overview . . . . . . . . . . . . 23
The Configuration/Setup Utility Program ..... 25
Using the Configuration/Setup Utility Main Menu . 26
System Summary . . . . . . . . . . . . . . 27
System Information . . . . . . . . . . . . . 27
Product Data . . . . . . . . . . . . . . 27
System Card Data ............ 27
Devices and I/O Ports ........... 27
Date and Time ............... 28
System Security . . . . . . . . . . . . . . 28
Using the Power-On Password Menu . . . 29
Using the Administrator Password Menu . 31
Start Options . . . . . . . . . . . . . . . . 32
Advanced Setup . . . . . . . . . . . . . . 32
ACPI Control . . . . . . . . . . . . . . 32
Cache Control . . . . . . . . . . . . . . 33
PCI Slot/Device Information ....... 33
Memory Settings . . . . . . . . . . . . 33
MPS Version Control .......... 34
Error Logs . . . . . . . . . . . . . . . . . 34
POST Error Log ............. 34
System Error Log ............ 34
Save Settings . . . . . . . . . . . . . . . 34
 Copyright IBM Corp. 1998 1

Restore Settings . . . . . . . . . . . . . . 34
Load Default Settings ............ 34
Exit Setup . . . . . . . . . . . . . . . . . 34
Configuring Options . . . . . . . . . . . . . . 35
Resolving Configuration Conflicts ........ 36
Resolving Hardware Configuration Conflicts . 36
Resolving Software Configuration Conflicts . . 37
Using the SCSISelect Utility .......... 38
Starting the SCSISelect Utility ........ 38
SCSISelect Utility Choices ......... 38
Configure/View Host Adapter Settings . . 38
SCSI Disk Utilities ............ 39
Performing a Low-Level Disk Format . . . 40
When To Use the Low-Level Format Program 40
Starting the Low-Level Format Program . . 41
Verify Disk Media .............. 41
What the IBM Netfinity 7000 M10 Offers .... 42
Advanced System Management ........ 44
Required Device Drivers .......... 45
Device-Driver Installation Instructions .... 45
Starting Advanced System Management . . . 47
Using a Serial Connection to Manage Remote
Advanced System Management Controllers or
Adapters . . . . . . . . . . . . . . . . . 48
Configuration Information . . . . . . . . . . 49
Configuration Settings . . . . . . . . . . . 50
The System Identification Group ..... 50
The Dial-In Settings Group ........ 51
The System Management Subsystem Clock
Group . . . . . . . . . . . . . . . . . 52
POST Timeout . . . . . . . . . . . . . 52
Loader Timeout . . . . . . . . . . . . . 53
O/S Timeout . . . . . . . . . . . . . . 53
Power Off Delay ............. 54
Other Configuration Settings Functions . . 54
Modem Settings . . . . . . . . . . . . . . 54
The Port Configuration Group ...... 55
The Dialing Settings Group ....... 56
Initialization String Guidelines ...... 59
Changing Dialout Entry Settings ..... 59
Automatic Dialout Settings ......... 60
Dialout Entry Information Group ..... 61
Enabled Alerts Dialout Group ...... 62
Event Log . . . . . . . . . . . . . . . . . 64
Operational Parameters . . . . . . . . . . . 65
System Power Control ........... 66
Remote POST Console ........... 67
Updating System Management Subsystem
Microcode . . . . . . . . . . . . . . . . 68
Accessing the Advanced System Management
Adapter II without Netfinity Manager .... 69
Establishing a Direct Connection to the Netfinity
Advanced System Management PCI Adapte 70
Using a Terminal Program to Connect . . 70
2Netfinity Server HMM

Using a TELNET Session to Connect . . . 71
Using a Web Browser to Connect .... 72
Netfinity Advanced System Management PCI
Adapter Menus . . . . . . . . . . . . . . 73
System Power Menu Selections ....... 74
Boot Menu Selections ............ 76
Using Remote Video Mode to Monitor and
Access POST . . . . . . . . . . . . . . . 77
Netfinity Advanced System Management Token
Ring Connection Option ........... 80
Installation Instructions . . . . . . . . . . . 80
System Reliability Considerations ........ 82
Specifications . . . . . . . . . . . . . . . . . 84
Locations . . . . . . . . . . . . . . . . . . . . . 86
AC Power Assembly Removal ......... 87
Advanced System Management PCI Adapter
Component Locations . . . . . . . . . . . . 88
Battery . . . . . . . . . . . . . . . . . . . . 89
Changing Jumper Positions .......... 93
Two-Pin Jumper Blocks ......... 94
Three-Pin Jumper Blocks ........ 95
Completing the Installation ........... 97
Installing the Top Cover ........... 97
Installing the Front Access Cover ...... 98
Installing the Front Bezel .......... 98
Reconfiguring the Server .......... 99
Connecting External Options ......... 100
Connecting External SCSI Devices .... 100
Cabling Requirements . . . . . . . . . 100
Setting SCSI IDs for External Devices . 100
Installing External Devices ....... 100
Input/Output Ports and Connectors .... 101
Serial Port . . . . . . . . . . . . . . 101
Parallel Port . . . . . . . . . . . . . . 103
Video Port . . . . . . . . . . . . . . 104
Keyboard and Auxiliary-Device Ports . . 105
UltraSCSI Ports . . . . . . . . . . . . 106
Universal Serial Bus Ports ....... 107
10/100 Ethernet Port ......... 107
Dual Serial Port ............ 108
RS 485 Bus Port ........... 108
Controls and Indicators ............ 109
Hot-Swap Fan Assembly ........... 112
Hot-Swap Power Supplies .......... 114
Hot-Swap Power Supply Installation ...... 115
Hot-Swap Power Supply Removal ...... 118
Information LED Panel ............ 120
Input/Output Connectors and Expansion Slots . 121
Installing and Removing the Server from a Rack 124
Preparing the Rack ............ 124
Installing the Server in the Rack ...... 130
Removing the Server from a Rack ..... 134
Disassembling the Drawer Hardware .... 135
Internal Drives Installation .......... 136
Netfinity 7000-M10 - Type 8680 3

Internal Drive Bays ............ 136
SCSI Drives . . . . . . . . . . . . . . . 137
SCSI IDs . . . . . . . . . . . . . . . 137
Termination . . . . . . . . . . . . . . 138
Preinstallation Steps . . . . . . . . . . . 138
Installing a Drive in a Hot-Swap Bay .... 138
Replacing a Drive in a Hot-Swap Bay . . . 139
I/O Board Component Locations ....... 142
I/O Board LEDs ............... 143
I/O Board Removal ............. 144
I/O Function Card Component Locations . . . 145
I/O Function Card Jumpers .......... 146
Memory Board Component Locations ..... 147
Memory-Module Kits Installation ....... 148
Microprocessor Kit Installation ........ 153
Power Backplane Connector Locations .... 157
Power Backplane Removal .......... 158
Power Control Card Removal ......... 159
Preparing to Install Options .......... 160
Removing the Top Cover ......... 161
Removing the Front Bezel ......... 163
Removing the Front Access Cover ..... 163
Processor Board Component Locations .... 165
Processor Board Jumpers .......... 166
Processor Board Assembly Removal ..... 167
Quarter-Turn Fastener . . . . . . . . . . . . 168
SCSI Backplane Component Locations .... 168
Shuttle Assembly Removal .......... 169
Working Inside a Server with Power On .... 171
I/O Board and I/O Function Card ..... 171
Netfinity Advanced Remote Management
Controller . . . . . . . . . . . . . . . . 172
Working with Adapters ............ 173
LEDs for PCI Slots ............ 174
Adapter Considerations . . . . . . . . . . 175
Configuring Adapters . . . . . . . . . . . 175
Installing a Hot-Plug PCI Adapter ..... 176
Installing a Non-Hot-Plug PCI Adapter . . . 180
Verifying Compatibility between Network
Adapters and Device Drivers ....... 181
Symptom-to-FRU Index . . . . . . . . . . . . . 182
Beep Symptoms . . . . . . . . . . . . . . . 182
No Beep Symptoms ............. 186
Diagnostic Error Codes ........... 187
Error Symptoms . . . . . . . . . . . . . . . 192
Power Control Card LED ........... 194
Power Supply LED Errors. .......... 194
POST Error Codes .............. 195
Processor Board LEDs ............ 202
SCSI LEDs . . . . . . . . . . . . . . . . . 203
SCSI Error Codes .............. 203
SMBUS Error (3-3-2) ............. 204
Undetermined Problems . . . . . . . . . . . . . 205
System Management Codes ......... 208
4Netfinity Server HMM

Parts Listing (Netfinity 7000-M10 - Type 8680) . . 213
System . . . . . . . . . . . . . . . . . . . 214
Rack to Tower Conversion Options ...... 221
Keyboards (101/102 Key) .......... 222
Power Cords . . . . . . . . . . . . . . . . 223
Netfinity 7000-M10 - Type 8680 5

General Checkout
The server diagnostic programs are stored in nonvolatile
random-access memory (NVRAM) on the I/O board.
These programs are the primary method of testing the
major components of your server: the I/O board, Ethernet
controller, video controller, RAM, keyboard, mouse
(pointing device), diskette drive, serial port, and parallel
port. You can also use them to test some external
devices.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the
diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem
might cause several error messages. When this occurs,
work to correct the cause of the first error message. After
the cause of the first error message is corrected, the other
error messages might not occur the next time you run the
test.
A failed system might be part of a shared DASD cluster
(two or more systems sharing the same external storage
device(s)). Prior to running diagnostics, verify that the
failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
The customer identifies the system as part of a
cluster.
One or more external storage units are attached to
the system and at least one of the attached storage
units is additionally attached to another system or
unidentifiable source.
One or more systems are located near the failing
system.
If the failing system is suspect to be part of a shared
DASD cluster, all diagnostic tests can be run except
diagnostic tests which tests the storage unit (DASD
residing in the storage unit) or the storage adapter
attached to the storage unit.
6Netfinity Server HMM

Notes
1. Fan(s) not running or running fast, see “Error
Symptoms” on page 192.
2. For systems that are part of a shared DASD
cluster, run one test at a time in looped mode.
Do not run all tests in looped mode, as this could
enable the DASD diagnostic tests.
3. If an error is displayed on the front panel, see
“System Management Codes” on page 208.
4. If multiple error codes are displayed, diagnose
the first error code displayed.
5. If the computer hangs with a POST error, go to
the “Symptom-to-FRU Index” on page 182.
6. If the computer hangs and no error is displayed,
go to “Undetermined Problems” on page 205.
7. Intermittent problems, check the system error log;
see, “Error Logs” on page 34.
8. Power Supply problems, see “Power Supply LED
Errors.” on page 194.
9. Safety information, see “Safety Information” on
page 226.
001
IS THE SYSTEM PART OF A CLUSTER?
Yes No
002
Go to Step 004.
003
Schedule maintenance with the customer. Shut down all
failing systems related to the cluster. Run storage test.
004
– Power-off the computer and all external devices.
– Check all cables and power cords.
– Set all display controls to the middle position.
– Power-on all external devices.
– Power-on the computer.
– Check the front panel system error LED; if blinking,
check the error message on the front panel and see
“System Management Codes” on page 208.
– Check the system error log. If an error was recorded by
the system, see “Symptom-to-FRU Index” on page 182.
– Start the Diagnostic Programs. See “Running
Diagnostic Programs” on page 12.
(Step 004 continues)
Netfinity 7000-M10 - Type 8680 7

(CONTINUED)
004 (continued)
– Check for the following responses:
1. No beep.
2. Readable instructions or the Main Menu.
DID YOU RECEIVE THE CORRECT RESPONSES?
Yes No
005
Find the failure symptom in “Symptom-to-FRU Index”
on page 182.
006
– Run the Diagnostic Programs. If necessary, refer to
“Running Diagnostic Programs” on page 12.
If you receive an error, go to “Symptom-to-FRU
Index” on page 182.
If the diagnostics completed successfully and you
still suspect a problem, go to “Undetermined
Problems” on page 205.
8Netfinity Server HMM

Diagnostics
Server problems can be caused by hardware, software, or
a user error. An example of a user error is pressing the
wrong key on the keyboard.
The following tools are available to help identify and
resolve hardware-related problems:
Diagnostic programs
Power-on self-test (POST)
POST beep codes
Error messages
Troubleshooting charts
System error log
Option diskettes
Diagnostic Programs: The server diagnostic
programs are stored on electrically erasable programmable
read-only memory (EEPROM). These programs are the
primary method of testing the major components of your
server and some external devices.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the
diagnostic programs to confirm that the hardware is
working properly.
Note
When you run the diagnostic programs, a single
problem might cause several error messages. When
this occurs, work to correct the cause of the first error
message. After the cause of the first error message is
corrected, the other error messages might not occur
the next time you run the test.
Power-On Self Test (POST): When you turn on
the server, it performs a series of tests to check the
operation of server components and some of the options
installed in the server. This series of tests is called the
power-on self-test or POST.
POST does the following:
Checks the operation of some basic I/O function card,
processor board, and I/O board operations
Checks the memory
Compares the current server configuration with the
stored server configuration information
Configures PCI adapters
Starts the video operation
Verifies that drives (such as the diskette, CD-ROM,
and hard disk drives) are connected properly
Netfinity 7000-M10 - Type 8680 9

If you have a power-on password or administrator
password set, you must type the password and press
Enter before POST will continue.
If POST finishes without detecting any problems, a single
beep sounds and the first screen of your operating system
or application program appears.
If POST detects a problem, more than one beep sounds
and an error message appears on your screen.
Note
A single problem might cause several error messages.
When this occurs, work to correct the cause of the first
error message. After the cause of the first error
message is corrected, the other error messages
usually will not occur the next time you run the test.
POST Beep Codes: POST generates beep codes
to indicate successful completion or the detection of a
problem.
One beep indicates the successful completion of
POST.
More than one beep indicates that POST detected a
problem. For more information, see “Beep
Symptoms” on page 182.
Error Messages: Error messages indicate that a
problem exists; they are not intended to be used to identify
a failing part. Troubleshooting and servicing of complex
problems indicated by error messages should be
performed by trained service personnel.
Hardware error messages that occur can be text, numeric,
or both. Messages generated by your software generally
are text messages, but they also can be numeric.
POST Error Messages: POST error messages occur
during startup when POST finds a problem with the
hardware or detects a change in the hardware
configuration. For a list of POST errors, see “POST Error
Codes” on page 195.
System Monitoring Messages: System monitoring
messages occur as the Advanced Remote Management
Controller monitors critical system functions. For a list of
codes, see “System Management Codes” on page 208.
Diagnostic Error Messages: Diagnostic error
messages occur when a test finds a problem with the
server hardware. These error messages are alphanumeric
and they are saved in the Test Log. For a list of
diagnostic error codes, see “Diagnostic Error Codes” on
page 187.
10 Netfinity Server HMM

Software-Generated Error Messages: These
messages occur if a problem or conflict is found by an
application program, the operating system, or both.
Messages are generally text messages, but they also can
be numeric. For information about these error messages,
refer to the documentation that comes with your software.
System Error Log: The system error log contains
all error and warning messages issued during POST and
all system status messages from the Advanced Remote
Management Controller (system management adapter).
See “System Error Log” on page 34 for information about
how to view the system error log.
Option Diskettes: An optional device or adapter
can come with an Option Diskette. Option Diskettes
usually contain option-specific diagnostic test programs or
configuration files.
If your optional device or adapter comes with an Option
Diskette, follow the instructions that come with the option.
Different instructions apply depending on whether the
Option Diskette is startable or not.
Netfinity 7000-M10 - Type 8680 11

Diagnostic Programs
This section includes useful information about running the
diagnostic programs. These programs are designed to test
the IBM Netfinity 7000-M10. If you want to test a non-IBM
product, refer to the information that comes with that
product.
Notes
1. When you run the diagnostic programs, a single
problem might cause several error messages.
When this occurs, work to correct the cause of
the first error message. After the cause of the
first error message is corrected, the other error
messages usually will not occur the next time you
run the test.
2. You can also run the diagnostic programs
remotely with the Advanced Remote
Management Controller in conjunction with the
Advanced System Management service
capabilities of Netfinity Manager, a terminal
program, or a web browser. Refer to the
“Advanced Remote Management Reference”
section of this
Server Library for more
information.
Running Diagnostic Programs: While you are
running the diagnostic programs, pressing F1 displays help
information. Pressing F1 from within a help screen
provides a help index from which you can select different
categories. Pressing Esc closes the Help window and
returns to running the diagnostic programs.
12 Netfinity Server HMM