IBM HC10 - BladeCenter - 7996 User manual

BladeCenter HC10 Ty pe 7996
Problem Determination and Service Guide
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BladeCenter HC10 Ty pe 7996
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85,
and the Warranty and Support Information document on the IBM BladeCenter Documentation CD.
Third Edition (April 2008)
©Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................ix
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Blade workstation controls and LEDs .................4
Turning on the blade workstation ...................6
Turning off the blade workstation ...................6
System board layouts .......................7
System board connectors ....................7
System board jumpers and buttons .................7
Chapter 2. Configuration information and instructions .........9
Firmware updates ........................9
Using the Configuration/Setup Utility program ..............9
Configuring the Gigabit Ethernet controllers ...............9
Blade workstation Ethernet controller enumeration ............10
Chapter 3. Parts listing, Type 7996 .................11
Chapter 4. Removing and replacing blade workstation components ....13
Installation guidelines ......................13
System reliability guidelines ...................15
Handling static-sensitive devices .................15
Returning adevice or component .................15
Removing the blade workstation from aBladeCenter unit .........16
Installing the blade workstation in aBladeCenter unit ...........17
Removing and replacing Tier 1CRUs ................19
Removing the blade workstation cover ...............19
Installing the blade workstation cover................20
Removing the bezel assembly ..................21
Installing the bezel assembly...................21
Removing aSATA storage drive .................22
Installing aSATA storage drive ..................23
Removing amemory module...................24
Installing amemory module ...................24
Removing acompression card ..................26
Installing acompression card ..................27
Removing agraphics card....................28
Installing agraphics card ....................29
Removing the battery .....................30
Installing the battery ......................30
Removing and replacing FRUs ...................32
Removing amicroprocessor and heat sink..............32
Installing amicroprocessor and heat sink ..............34
Removing the system board assembly ...............36
Installing the system board assembly................37
©Copyright IBM Corp. 2007 iii

Chapter 5. Diagnostics .....................39
Diagnostic tools ........................39
POST ............................39
POST beep codes ......................40
Beep code descriptions ....................40
No-beep symptoms .....................42
POST error codes.......................43
Error logs ..........................51
Viewing the BMC log from the Configuration/Setup Utility program ....52
BMC error messages .....................53
Checkout procedure .......................55
About the checkout procedure ..................55
Performing the checkout procedure ................55
Troubleshooting tables ......................56
General problems .......................56
SATA drive problems......................57
Intermittent problems......................57
Keyboard or mouse problems ..................58
Memory problems .......................59
Microprocessor problems ....................59
Monitor or video problems ....................60
Graphics card and compression card problems ............61
Network connection problems ..................62
Optional-device problems ....................62
Power error messages .....................63
Power problems .......................64
Removable-media drive problems .................66
Service processor problems ...................67
Software problems ......................68
Universal Serial Bus (USB) port problems ..............68
Diagnostic programs, messages, and error codes ............68
Running the diagnostic programs .................69
Diagnostic text messages ....................70
Viewing the test log ......................70
Diagnostic error codes .....................71
Recovering from aBIOS update failure ................74
Solving SATA device problems ...................75
Solving shared BladeCenter resource problems .............75
Keyboard or mouse problems ..................77
Media tray problems ......................77
Network connection problems ..................79
Power problems .......................79
Video problems........................80
Solving undetermined problems...................80
Calling IBM for service ......................82
Appendix A. Getting help and technical assistance ..........83
Before you call .........................83
Using the documentation .....................83
Getting help and information from the World Wide Web ..........83
Software service and support ...................84
Hardware service and support ...................84
IBM Taiwan product service ....................84
Appendix B. Notices ......................85
Trademarks ..........................86
iv BladeCenter HC10 Type 7996: Problem Determination and Service Guide

Important notes.........................87
Product recycling and disposal ...................87
Battery return program ......................89
Electronic emission notices ....................90
Federal Communications Commission (FCC) statement .........90
Industry Canada Class Aemission compliance statement ........91
Avis de conformité àla réglementation d’Industrie Canada ........91
Australia and New Zealand Class Astatement ............91
United Kingdom telecommunications safety requirement.........91
European Union EMC Directive conformance statement .........91
Taiwanese Class Awarning statement ...............92
Chinese Class Awarning statement ................92
Japanese Voluntary Control Council for Interference (VCCI) statement ...92
Korean Class AWarning Statement ................92
Index ............................93
Contents v

vi BladeCenter HC10 Type 7996: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2007 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product on which you are working. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in the
documentation for your BladeCenter unit type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, non-grounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii BladeCenter HC10 Type 7996: Problem Determination and Service Guide