IBM HC10 - BladeCenter - 7996 User manual

BladeCenter HC10 Ty pe 7996
Problem Determination and Service Guide


BladeCenter HC10 Ty pe 7996
Problem Determination and Service Guide


Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85,
and the Warranty and Support Information document on the IBM BladeCenter Documentation CD.
Third Edition (April 2008)
©Copyright International Business Machines Corporation 2007. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety ............................ vii
Guidelines for trained service technicians ............... viii
Inspecting for unsafe conditions ................. viii
Guidelines for servicing electrical equipment ............. viii
Safety statements ........................ix
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements in this document ................2
Features and specifications .....................3
Blade workstation controls and LEDs .................4
Turning on the blade workstation ...................6
Turning off the blade workstation ...................6
System board layouts .......................7
System board connectors ....................7
System board jumpers and buttons .................7
Chapter 2. Configuration information and instructions .........9
Firmware updates ........................9
Using the Configuration/Setup Utility program ..............9
Configuring the Gigabit Ethernet controllers ...............9
Blade workstation Ethernet controller enumeration ............10
Chapter 3. Parts listing, Type 7996 .................11
Chapter 4. Removing and replacing blade workstation components ....13
Installation guidelines ......................13
System reliability guidelines ...................15
Handling static-sensitive devices .................15
Returning adevice or component .................15
Removing the blade workstation from aBladeCenter unit .........16
Installing the blade workstation in aBladeCenter unit ...........17
Removing and replacing Tier 1CRUs ................19
Removing the blade workstation cover ...............19
Installing the blade workstation cover................20
Removing the bezel assembly ..................21
Installing the bezel assembly...................21
Removing aSATA storage drive .................22
Installing aSATA storage drive ..................23
Removing amemory module...................24
Installing amemory module ...................24
Removing acompression card ..................26
Installing acompression card ..................27
Removing agraphics card....................28
Installing agraphics card ....................29
Removing the battery .....................30
Installing the battery ......................30
Removing and replacing FRUs ...................32
Removing amicroprocessor and heat sink..............32
Installing amicroprocessor and heat sink ..............34
Removing the system board assembly ...............36
Installing the system board assembly................37
©Copyright IBM Corp. 2007 iii

Chapter 5. Diagnostics .....................39
Diagnostic tools ........................39
POST ............................39
POST beep codes ......................40
Beep code descriptions ....................40
No-beep symptoms .....................42
POST error codes.......................43
Error logs ..........................51
Viewing the BMC log from the Configuration/Setup Utility program ....52
BMC error messages .....................53
Checkout procedure .......................55
About the checkout procedure ..................55
Performing the checkout procedure ................55
Troubleshooting tables ......................56
General problems .......................56
SATA drive problems......................57
Intermittent problems......................57
Keyboard or mouse problems ..................58
Memory problems .......................59
Microprocessor problems ....................59
Monitor or video problems ....................60
Graphics card and compression card problems ............61
Network connection problems ..................62
Optional-device problems ....................62
Power error messages .....................63
Power problems .......................64
Removable-media drive problems .................66
Service processor problems ...................67
Software problems ......................68
Universal Serial Bus (USB) port problems ..............68
Diagnostic programs, messages, and error codes ............68
Running the diagnostic programs .................69
Diagnostic text messages ....................70
Viewing the test log ......................70
Diagnostic error codes .....................71
Recovering from aBIOS update failure ................74
Solving SATA device problems ...................75
Solving shared BladeCenter resource problems .............75
Keyboard or mouse problems ..................77
Media tray problems ......................77
Network connection problems ..................79
Power problems .......................79
Video problems........................80
Solving undetermined problems...................80
Calling IBM for service ......................82
Appendix A. Getting help and technical assistance ..........83
Before you call .........................83
Using the documentation .....................83
Getting help and information from the World Wide Web ..........83
Software service and support ...................84
Hardware service and support ...................84
IBM Taiwan product service ....................84
Appendix B. Notices ......................85
Trademarks ..........................86
iv BladeCenter HC10 Type 7996: Problem Determination and Service Guide

Important notes.........................87
Product recycling and disposal ...................87
Battery return program ......................89
Electronic emission notices ....................90
Federal Communications Commission (FCC) statement .........90
Industry Canada Class Aemission compliance statement ........91
Avis de conformité àla réglementation d’Industrie Canada ........91
Australia and New Zealand Class Astatement ............91
United Kingdom telecommunications safety requirement.........91
European Union EMC Directive conformance statement .........91
Taiwanese Class Awarning statement ...............92
Chinese Class Awarning statement ................92
Japanese Voluntary Control Council for Interference (VCCI) statement ...92
Korean Class AWarning Statement ................92
Index ............................93
Contents v

vi BladeCenter HC10 Type 7996: Problem Determination and Service Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat udit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d’installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
©Copyright IBM Corp. 2007 vii

Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use the information in this section to help you identify potential unsafe conditions in
an IBM product on which you are working. Each IBM product, as it was designed
and manufactured, has required safety items to protect users and service
technicians from injury. The information in this section addresses only those items.
Use good judgment to identify potential unsafe conditions that might be caused by
non-IBM alterations or attachment of non-IBM features or options that are not
addressed in this section. If you identify an unsafe condition, you must determine
how serious the hazard is and whether you must correct the problem before you
work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as adamaged CRT face or abulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following steps:
1. Make sure that the power is off and the power cord is disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and
observe any sharp edges.
3. Check the power cord:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cord is the correct type, as specified in the
documentation for your BladeCenter unit type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the server for any obvious unsafe conditions, such as metal filings,
contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe the following guidelines when servicing electrical equipment:
vCheck the area for electrical hazards such as moist floors, non-grounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with asoft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
viii BladeCenter HC10 Type 7996: Problem Determination and Service Guide

vDo not touch the reflective surface of adental mirror to alive electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches alive electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform amechanical inspection, work near
power supplies, or remove or install main units.
vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from acircuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
–Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
–When you are working with powered-on electrical equipment, use only one
hand. Keep the other hand in your pocket or behind your back to avoid
creating acomplete circuit that could cause an electrical shock.
–When using atester, set the controls correctly and use the approved probe
leads and accessories for that tester.
–Stand on asuitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v
Use extreme care when measuring high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
Important:
Each caution and danger statement in this documentation begins with a
number. This number is used to cross reference an English-language
caution or danger statement with translated versions of the caution or
danger statement in the Safety Information document.
For example, if acaution statement begins with anumber 1,
translations for that caution statement appear in the Safety Information
document under statement 1.
Be sure to read all caution and danger statements in this
documentation before performing the instructions. Read any additional
safety information that comes with your server or optional device before
you install the device.
Safety ix

Statement 1:
DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid ashock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical
storm.
vConnect all power cords to aproperly wired and grounded electrical
outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal
cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached
devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
xBladeCenter HC10 Type 7996: Problem Determination and Service Guide

Statement 2:
CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
amodule containing alithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
vThrow or immerse into water
vHeat to more than 100°C (212°F)
vRepair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Statement 3:
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
vUse of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.
DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Safety xi

Statement 4:
≥18 kg (39.7 lb.) ≥32 kg (70.5 lb.) ≥55 kg (121.2 lb.)
CAUTION:
Use safe practices when lifting.
Statement 5:
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current
from the device, ensure that all power cords are disconnected from the power
source.
1 2
xii BladeCenter HC10 Type 7996: Problem Determination and Service Guide

Statement 8:
CAUTION:
Never remove the cover on apower supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any
component that has this label attached. There are no serviceable parts inside
these components. If you suspect aproblem with one of these parts, contact
aservice technician.
Statement 10:
CAUTION:
Do not place any object on top of rack-mounted devices.
Statement 21:
CAUTION:
Hazardous energy is present when the blade is connected to the power
source. Always replace the blade cover before installing the blade.
Safety xiii

xiv BladeCenter HC10 Type 7996: Problem Determination and Service Guide

Chapter 1. Introduction
This Problem Determination and Service Guide contains information to help you
solve problems that might occur in your IBM®BladeCenter®HC10 Type 7996 blade
workstation. It describes the diagnostic tools that come with the blade workstation,
error codes and suggested actions, and instructions for replacing failing
components.
Replaceable components are of three types:
vTier 1customer replaceable unit (CRU): Replacement of Tier 1CRUs is your
responsibility. If IBM installs aTier 1CRU at your request, you will be charged for
the installation.
vTier 2customer replaceable unit: You may install aTier 2CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your workstation.
vField replaceable unit (FRU): FRUs must be installed only by trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty and Support Information document.
Related documentation
In addition to this document, the following documentation also comes with the blade
workstation:
vInstallation and User’s Guide
This printed document contains general information about the workstation,
including how to install supported options and how to configure the workstation.
vSafety Information
This document is in Portable Document Format (PDF) on the IBM Documentation
CD. It contains translated caution and danger statements. Each caution and
danger statement that appears in the documentation has anumber that you can
use to locate the corresponding statement in your language in the Safety
Information document.
vWarranty and Support Information
This document is in PDF on the IBM Documentation CD. It contains information
about the terms of the warranty and about service and assistance.
Depending on the workstation model, additional documentation might be included
on the IBM Documentation CD.
The blade workstation might have features that are not described in the
documentation that comes with the workstation. The documentation might be
updated occasionally to include information about those features, or technical
updates might be available to provide additional information that is not included in
the blade workstation documentation. The most recent versions of all BladeCenter
documentation are at http://www.ibm.com/systems/support/. In addition to the
documentation in this library, be sure to review the IBM BladeCenter Planning and
Installation Guide for your BladeCenter unit type for information to help you prepare
for system installation and configuration. This document is available at
http://www.ibm.com/systems/bladecenter/.
©Copyright IBM Corp. 2007 1

Notices and statements in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM Documentation CD.
Each statement is numbered for reference to the corresponding statement in the
Safety Information document.
The following notices and statements are used in this document:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. Acaution statement is placed just before the description of apotentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. Adanger statement is placed just before the
description of apotentially lethal or extremely hazardous procedure step or
situation.
2BladeCenter HC10 Type 7996: Problem Determination and Service Guide

Features and specifications
The following table provides asummary of the features and specifications of the
blade workstation.
Notes:
1. Power, cooling, removable-media drives, external ports, and advanced system
management are provided by the BladeCenter unit.
2. The operating system in the blade workstation must provide USB support for the
blade workstation to recognize and use the removable-media drives and
front-panel USB ports. The BladeCenter unit uses USB for internal
communications with these devices.
Microprocessor:
Supports one microprocessor
vDual-core Intel®Core 2Duo 64-bit
microprocessor
vHigh performance
vLow power consumption
Note: Use the Configuration/Setup
Utility program to determine the size
of the L2 cache, speed of the
microprocessor, and speed of the
front-side bus.
Memory:
vDual channel 800/667/533 MHz
DDR2 with four dual inline memory
module (DIMM) connectors
vMinimum: 1GB; maximum: 8GB
vType: Two-way interleaved,
unbuffered non-ECC DDR2,
PC2-5300, SDRAM DIMMs only
vSize: 512 MB, 1GB, and 2GB, in
pairs
Drives:
vOne internal small-form-factor
pluggable (SFP), SATA International
Organization (SATA-IO) storage
drive
v60 GB or larger
v5400 rpm (if hard disk drive) or
faster
Integrated functions:
vQ965 Express chip set with ICH8
vBroadcom Gigabit Ethernet
controller with TCP/IP offload
engine (TOE)
vLocal service processor:
Baseboard management controller
(BMC) with Intelligent Platform
Management Interface (IPMI)
firmware and Serial over LAN
(SOL)
vLocal service processor (BMC)
vRS-485 interface for
communication with the
management module
vAutomatic computer restart
vFour USB buses for
communication with keyboard,
mouse, and removable media
drives
Keyboard/video/mouse:
vOne of the following
high-resolution video controllers
(graphics cards), depending on
the blade workstation model:
–NVIDIA Quadro FX 1600M (3D)
–NVIDIA Quadro NVS 120M
(2D)
v
Support for dual keyboard, video,
and mouse (BladeCenter KVM
and thin client KVM)
vGraphics and I/O Transmission
Adapter (compression card) for
communication with thin client
Electrical Input:
12 Vdc
Environment:
vAir temperature:
–Blade workstation on: 10° to 35°C
(50° to 95°F). Altitude: 0to 914 m
(2998.69 ft)
–Blade workstation on: 10° to 32°C
(50° to 95°F). Altitude: 914 mto
2134 m(2998.69 ft to 7000 ft)
–Blade workstation off: -40° to
60°C (-40° to 140°F)
v
Humidity:
–Blade workstation on: 8% to 80%
–Blade workstation off: 5% to 80%
Size:
vHeight: 24.5 cm (9.7 inches)
vDepth: 44.6 cm (17.6 inches)
vWidth: 2.9 cm (1.14 inches)
vMaximum weight: 4.29 kg (9.46 lb)
Chapter 1. Introduction 3

Blade workstation controls and LEDs
This section describes the controls and LEDs on the blade workstation.
Note: The control panel door is shown in the closed (normal) position in the
following illustration. To access the power-control button, you must open the
control panel door.
Blade-error LED
Information LED
Location LED
Activity LED
Power-on LED
Sleep-mode LED
Media-tray
select button
KVM
select button
Power-control button
CD
KVM select button: Press this button to associate the shared BladeCenter unit
keyboard, video, and mouse (KVM) with the blade workstation. The LED on this
button flashes while the request is being processed and then is lit when the
ownership of the keyboard, video, and mouse has been transferred to the blade
workstation. It can take approximately 20 seconds to switch the keyboard, video,
and mouse control from one blade workstation to another.
Using akeyboard that is directly attached to the management module, you can also
press keyboard keys in the following sequence to switch KVM control between
blade workstations:
NumLock NumLock bay_number Enter
(bay_number is the two-digit number of the blade bay in which the blade
workstation is installed.)
Only USB keyboard, video, and mouse are supported. The operating system in the
blade workstation must provide USB support for the blade workstation to recognize
and use the keyboard and mouse. When you are not running an operating system
that has USB device drivers, such as in the following situations, the keyboard
responds very slowly:
vRunning the blade workstation integrated diagnostics
vRunning aBIOS update diskette on ablade workstation
vUpdating the diagnostics on ablade workstation
vRunning the Broadcom firmware CD for ablade workstation
If there is no response when you press the KVM select button, you can use the
management-module Web interface to determine whether local control has been
disabled on the blade workstation.
Media-tray select button: Press this button to associate the shared BladeCenter
unit media tray (removable-media drives and front-panel USB ports) with the blade
workstation. The LED on the button flashes while the request is being processed,
and then is lit when the ownership of the media tray has been transferred to the
blade workstation. It can take approximately 20 seconds for the operating system in
the blade workstation to recognize the media tray.
4BladeCenter HC10 Type 7996: Problem Determination and Service Guide