IBM E10 User manual

Enterprise Storage Server
Service Guide
2105 Models E10/E20, F10/F20, and
Expansion Enclosure
Volu me 3
Chapters ,8,9,10,11,and12
SY27-7609-06


Enterprise Storage Server
Service Guide
2105 Models E10/E20, F10/F20, and
Expansion Enclosure
Volu me 3
Chapters ,8,9,10,11,and12
SY27-7609-06


Note
Before using this information and the product it supports, be sure to read the general information under “Notices” on page ix.
First Edition (December 2000)
This edition applies to the first release of the IBM IBM 2105 Enterprise Storage Server and to all following releases
and changes until otherwise indicated in new editions.
Order publications through your IBM representative or the IBM branch office serving your locality. Publications are
not stocked at the address given below.
IBM welcomes your comments. A form for readers’ comments may be supplied at the back of this publication, or you
may mail your comments to the following address:
International Business Machines Corporation
Department G26
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San Jose, CA 95193-0001
U.S.A.
When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any
way it believes suitable without incurring any obligation to you.
© Copyright International Business Machines Corporation 1999, 2000. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Figures ....................................vii
Notices ....................................ix
Safety Notices ..................................ix
Translated Safety Notices.............................ix
Environmental Notices ...............................ix
Product Recycling ...............................ix
Product Disposal ................................ix
Electronic Emission Notices .............................x
Federal Communications Commission (FCC) Statement..................x
Industry Canada Compliance Statement .......................x
European Community Compliance Statement......................x
Japanese Voluntary Control Council for Interference (VCCI) Class A Statement .........xi
Korean Government Ministry of Communication (MOC) Statement..............xi
Taiwan Class A Compliance Statement ........................xi
Trademarks ...................................xi
Using This Service Guide ............................xiii
Where to Start .................................xiii
Limited Vocabulary ................................xiii
Publications ..................................xiii
ESS Product Library ..............................xiii
Ordering Publications ..............................xiv
Related Publications ..............................xiv
Web Sites ..................................xiv
Other Related Publications ............................xiv
Chapter 7: 2105 Model Exx/Fxx and Expansion Enclosure Locations ............1
Location Codes..................................2
AIX Location Codes ................................2
Physical Location Codes ..............................5
Location Code Format ..............................5
2105 Model Exx/Fxx and Expansion Enclosure Location Code Legend ............5
Locating a DDM Bay or SSA DASD Model 020 or 040 Drawer in a 2105 Rack .........6
DDM Bay, Component Physical Location Codes ....................12
DDM Bay, Disk Drive Module Location Codes .....................12
Cluster Bay Location Codes, 2105 Model E10/E20 ....................13
Cluster Bay, Operator Panel Location Codes (E10/E20) .................13
Cluster Bay, Drives Location Codes (E10/E20).....................13
Cluster Bay, System, I/O, and Power Planar Location Codes (E10/E20) ...........14
Cluster Bay, I/O Planar Battery Location Codes (E10/E20) ................14
Cluster Bay, Service Processor Card Location Codes (E10/E20) ..............15
Cluster Bay, 332 MHz CPU Card Location Codes (E10/E20) ...............15
Cluster Bay, Memory Card Location Codes (E10/E20) ..................16
Cluster Bay, Memory Card, Memory Module Location Codes (E10/E20) ...........17
Cluster Bay, SSA Device Card Location Codes (E10/E20) ................18
Cluster Bay, SSA Device Card Dram Module Location Codes (E10/E20) ...........18
Cluster Bay, NVS Memory and Top Card Crossover Location Codes (E10/E20).........19
Cluster Bay, NVS Cache Module Location Codes (E10/E20)................19
Cluster Bay, I/O Attachment Card Location Codes (E10/E20) ...............20
Cluster Bay, Cable Location Codes (E10/E20) .....................20
Cluster Bay Location Codes, 2105 Model F10/F20 ....................21
Cluster Bay, Operator Panel Location Codes (F10/F20) .................21
© Copyright IBM Corp. 1999, 2000 iii

Cluster Bay, Drives Location Codes (F10/F20) .....................21
Cluster Bay, System, I/O, and Power Planars Location Codes (F10/F20) ...........22
Cluster Bay, I/O Planar Battery Location Codes (F10/F20) ................23
Cluster Bay, 255 MHz CPU Card Location Codes (F10/F20)................23
Cluster Bay, Memory Card Location Codes (F10/F20) ..................24
Cluster Bay, Memory Card, Memory Module Location Codes (F10/F20) ...........24
Cluster Bay, SSA Device Card Location Codes (F10/F20).................25
Cluster Bay, SSA Device Card Dram Module Location Codes (F10/F20) ...........26
Cluster Bay, NVS Memory and Top Card Crossover Location Codes (F10/F20).........26
Cluster Bay, NVS Cache Module Location Codes (F10/F20)................27
Cluster Bay, I/O Attachment Card Location Codes (F10/F20) ...............27
Cluster Bay, Fan Location Codes (F10/F20)......................28
Cluster Bay, Cable Location Codes (F10/F20) .....................29
SSA DASD Drawer Component Physical Location Codes, Model 020 Drawer ..........29
SSA DASD Drawer Component Physical Location Codes, Model 040 Drawer ..........30
7133 Drawer, Disk Drive Module Location Codes....................31
2105 Model Exx/Fxx SSA Device Card Location Codes ..................33
2105 Model Exx/Fxx SCSI Host Card Location Codes ...................34
Locating an SSA Cable ..............................34
SSA Device Card and Connector Locations ......................35
DDM Bay SSA Connector Locations ........................35
7133 Drawer and SSA Connector Locations......................36
Locating an SSA Cable Loop Using Colored Labels ...................36
Locating a CPI Cable Using Colored Labels......................37
Primary Power Supply Location Codes, 2105 Model Exx/Fxx and Expansion Enclosure .....39
Primary Power Supply Fan Locations, 2105 Model Exx/Fxx and Expansion Enclosure ......40
390 V Battery Set Locations, 2105 Model Exx/Fxx and Expansion Enclosure .........41
Rack, 2105 Model Exx/Fxx and Expansion Enclosure Storage Cage Power Supply Location Codes 42
2105 Model Exx/Fxx and Expansion Enclosure Storage Cage Fan (Top) Location Codes .....44
2105 Model Exx/Fxx and Expansion Enclosure Storage Cage Fan (Center) Location Codes ....45
2105 Model Exx/Fxx and Expansion Enclosure Storage Cage Fan/Power Sense Card Location
Codes...................................46
2105 Model Exx/Fxx and Expansion Enclosure Storage Cage Power Planar Location Codes....47
2105 Model E10/E20 Electronics Cage Fan Location Codes................47
2105 Model E10/E20 Electronics Cage Power Supply Location Codes ............48
2105 Model Exx/Fxx and Expansion Enclosure Electronics Cage Power Planar Location Codes 49
2105 Model E10/E20 Electronics Cage Sense Card Location Codes.............50
2105 Model E10/E20 Rack Power Control (RPC) Card Location Codes ...........50
Chapter 8: Service Terminal ............................53
Service Terminal General Information .........................53
Service Terminal Overview ............................53
Entry Point for All Service Terminal Activities ......................53
Service Terminal Setup .............................53
Normal Service Activities.............................53
Service Terminal Setup and 2105 Configuration Verification .................54
Getting Started ................................54
Initial Setup of EBTERM Dialing Profile for 2105 Direct Connect ..............55
Initial Setup of NetTerm for Windows ........................56
Service Terminal Connection Problems .......................57
Service Login Operation Connection, with Cluster IML Complete ...............57
Service Login Operation Menus, with Cluster IML Complete ................59
Service Terminal Menus and Options .........................60
Retrace Viewing Paths within a PDF File.......................61
Retrace Viewing Paths Through Other PDF Files....................61
Repair Menu .................................61
iv VOLUME 3, ESS Service Guide

Install/Remove Menu ..............................62
Configuration Options Menu ...........................63
Licensed Internal Code Maintenance Menu ......................65
Activate LIC Feature ..............................66
Machine Test Menu...............................66
Utility Menu .................................67
FRU Replacement Using the Service Terminal.....................70
Chapter 9: Error Messages, Diagnostic Codes, and Service Reports ............71
Error and Progress Code List ............................72
Error Code to FRU Index .............................72
Firmware/POST Error Codes ...........................73
Bus SRN to FRU Reference Table .........................99
Checkpoints .................................100
Location Codes ................................111
Physical Location Codes ............................111
Description of the Service Request Number List....................112
How to Use the Service Request Number List ....................113
Service Request Number List...........................114
Failing Function Codes ..............................131
Description of the Failing Function Code Table ....................132
Failing Function Code Table ...........................132
Diagnostic Numbers and Codes...........................135
Operator Panel Display Numbers .........................135
Diagnostic Load Progress Indicators .........................138
Dump Status Codes ...............................139
Other Three Digit Status Codes...........................139
9 and 10 Character Progress Codes .........................139
2105 Primary Power Supply Digital Status Display ....................140
2105 Exception Symptom Codes ..........................141
Platform Exception Symptom Codes ........................141
Automatic Diagnostic Exception Symptom Codes ...................141
Platform Microcode Detected Error Exception Symptom Codes ..............143
Common Platform Interconnect Exception Symptom Codes ...............143
SCSI Exception Symptom Codes .........................147
NVS Exception Symptom Codes .........................152
Support Level Exception Codes..........................156
Notification Events Exception Symptom Codes ....................156
Fibre Channel Exception Symptom Codes ......................157
Data Path Exception Symptom Codes .......................159
ESCON Exception Symptom Codes ........................161
Microcode Detected Error Exception Symptom Codes .................163
SRN Exception Symptom Codes .........................166
RPC Exception Symptom Codes .........................166
Microcode Logic errors .............................170
SSA Device Card Exception Symptom Code and Service Request Numbers .........170
SSA Device Card Exception Symptom Codes ....................171
SSA Device Card Link Exception Symptom Code and Service Request Numbers .......171
SSA Disk Drive Module Exception Symptom Code and Service Request Numbers .......172
Service Request Numbers (SRN) .........................173
Chapter 10: Power Distribution Diagrams ......................177
2105 Model Exx/Fxx System Power Overview .....................177
2105 Expansion Enclosure System Power Overview ...................178
2105 Model Exx/Fxx Electronics Cage Power Diagram ..................179
2105 Earth Ground Diagram ............................180
Contents v

Chapter 11: Translation of Cautions and Danger Notices ................181
Examples of Caution and Danger Notices .......................181
Chapter 12: Safety Check ............................183
Introduction ..................................183
Preparation ..................................183
Unsafe Conditions................................184
Reference Items ................................184
Special Tools .................................185
Continue with the safety inspection procedure: ....................185
2105 Model Exx/Fxx Safety Inspection ........................185
Remove ac Power...............................185
External Machine Check ............................185
Internal Machine Check.............................186
Safety Label Check ..............................186
2105 Expansion Enclosure Safety Inspection ......................197
Remove ac Power...............................197
External Machine Check ............................198
Internal Machine Check.............................198
Safety Label Check ..............................198
Safety Engineering Changes ............................208
Appendix A. Service Processor Operation Connection .................209
Service Processor Operations ...........................211
Service Processor Menus .............................212
SP Menu Groups ...............................213
General User Menus..............................214
Privileged User Menus .............................215
SP Functions and Features ...........................225
Appendix B. System Management Service Operation Connection.............233
Display Configuration ..............................235
MultiBoot Menu................................236
Select Boot Devices ..............................237
Utilities ...................................237
Appendix C. Isolating a CPI Diagnostic Progress Code Stop...............239
MAP 4030: Isolating CPI Diagnostic Progress Code Stop .................239
Description .................................239
Procedure..................................239
Glossary of Terms and Abbreviations........................243
Index ....................................253
vi VOLUME 3, ESS Service Guide

Figures
1. 2105 Model Exx/Fxx and Expansion Enclosure Rack Locations in a Subsystem (S007745n) . . . 7
2. 2105 Model Exx/Fxx with attached 2105 Model 100 Racks (S008855n) ...........7
3. R1- Location Codes for DDM Bays in a 2105 Model Exx/Fxx (S007740s) ..........9
4. R2- and R3- Location Codes for DDM Bays in a 2105 Expansion Enclosure (S007741s) ....10
5. R2- and R3 Location Codes for SSA DASD Model 020 or 040 Drawers in a 2105 Model 100
(S008942s) .................................11
6. DDM bay Physical Location Codes (S008296l)....................12
7. Disk Drive Locations in a DDM bay (S007706l)....................13
8. Cluster Bay Operator Panel Locations (S007687m) ..................13
9. Cluster Bay Drive Locations (S008316m) ......................14
10. Cluster Bay Planar Locations (S008585n)......................14
11. Cluster Bay I/O Planar Battery Locations (S008194n) .................15
12. Cluster Bay Service Processor Card Locations (S008586n) ...............15
13. Cluster Bay 332 MHz CPU Card Locations (S008587n) ................16
14. Cluster Bay Memory Card Locations (S008588n) ...................16
15. Cluster Bay Memory Card Locations (S008192n) ...................17
16. Cluster Bay Memory Card Memory Module Locations (S008208l) .............18
17. Cluster Bay SSA Device Card Locations (S008589m) .................18
18. Cluster Bay SSA Device Card DRAM Module Locations (S008590l) ............19
19. Cluster Bay NVS Memory Card Locations (S008591n) .................19
20. Cluster Bay NVS Cache Module Locations (S008592m) ................20
21. Cluster Bay I/O Attachment Card Locations (S008593n) ................20
22. Cluster Bay Operator Panel (S008772m) ......................21
23. Cluster Bay Drive Locations (S008776m) ......................22
24. Cluster Bay Planar Locations (S008778n)......................22
25. I/O Planar Battery Removal (S008790n) ......................23
26. 2105 Model F10/F20 Cluster Bay Locations (S008781n) ................23
27. 2105 Model F10/F20 Cluster Bay Locations (S008782n) ................24
28. 2105 Model F10/F20 Cluster Bay Locations (S008782n) ................25
29. 2105 Model F10/F20 Cluster Bay Memory Card Memory Module Locations (S008208l) .....25
30. SSA Device Card Removal (S008773m) ......................26
31. Cluster Bay SSA Device Card DRAM Module Locations (S008590l) ............26
32. 2105 Model F10/F20 Cluster Bay Locations (S008783n) ................27
33. Cluster Bay NVS Remove and Replace (S008592m) .................27
34. 2105 Model F10/F20 Cluster Bay Locations (S008780n) ................28
35. 2105 Model E10/E20 Cluster Locations (S008091m)..................28
36. Cluster Bay Fan Removal (S008808m).......................29
37. 7133 Model 020 Physical Location Codes (S008297n) .................30
38. SSA DASD Model 040 Physical Location Codes (S008298n)...............31
39. Disk Drive Module Locations in a SSA DASD Drawer (S007705n).............32
40. Cluster Bay and SSA Device Card Locations (S008178q) ................33
41. 2105 Model Exx/FxxHost Bay SCSI Card Locations (S008024r) .............34
42. Cluster Bay SSA Device Card and SSA Connector Locations (S008022m)..........35
43. DDM bay and SSA Cable Connector Locations (S007693l) ...............36
44. 7133 Drawer and SSA Cable Connector Locations (S007651l) ..............36
45. CPI Cable Connector Color Coding (S008292r) ...................39
46. 2105 Model Exx/Fxx and Expansion Enclosure Primary Power Supply Locations (S008665m) 40
47. Primary Power Supply Connector and CB Locations (S008496l..............40
48. Primary Power Supply Fan Locations (S008669p)...................41
49. 390 V Battery Set Locations (S009025) ......................42
50. 2105 Model E10/E20 Storage Cage Power Supply Locations (S008222m)..........43
51. 2105 Expansion Enclosure Storage Cage Power Supply Locations (S008221n)........44
52. Storage Cage Fan Locations (S008251n)......................45
© Copyright IBM Corp. 1999, 2000 vii

53. Storage Cage Fan (Center) Locations (S007669m) ..................46
54. Storage Cage Fan/Power Sense Card Locations (S008220m) ..............46
55. Storage Cage Power Planar Locations (S008082m) ..................47
56. Electronics Cage Fan Locations (S007671m) ....................48
57. Electronics Cage Power Supply (S007673m) ....................49
58. Electronics Cage Power Planar Locations (S007672m).................50
59. Electronics Cage Sense Card Locations (S008219m) .................50
60. Rack Power Control (RPC) Card Locations (S008510m) ................51
61. Rack Power Control (RPC) Card Connector Locations (S008659p) ............51
62. Accessing the Service Terminal Table (S007635m) ..................54
63. Cluster Bay Connectors for Service Terminal (S008027m)................58
64. Main Service Menu Overview (S007692r)......................60
65. 2105 Model Exx/Fxx System Power Overview (S008130q) ...............177
66. 2105 Expansion Enclosure System Power Overview (S008131r).............178
67. 2105 Model Exx/Fxx Electronics Cage Power Overview (S008132p) ...........179
68. 2105 Earth Ground Diagram (S008105s) .....................180
69. 2105 Model Exx/Fxx, Mainline Power Cable Safety Labels (S008818q) ..........187
70. 2105 Model Exx/Fxx, Dual Mainline Power Cable Safety Labels (S008819q) ........188
71. 2105 Model Exx/Fxx, Danger Leakage Current Safety Labels (S008820q) .........189
72. 2105 Model Exx/Fxx, Operator Panel Label (S008821m)................190
73. 2105 Model Exx/Fxx Cover Weight Safety Label (S008382p) ..............191
74. 2105 Model Exx/Fxx Trained Service Personnel Only Labels (S009046) ..........192
75. 2105 Model Exx/Fxx Cluster Fan Warning Labels (S009038) ..............193
76. 2105 Model Exx/Fxx Primary Power Supply Safety Labels (S008822r)...........194
77. 2105 Model Exx/Fxx 390 V Battery Set Safety Labels (S008823r) ............195
78. 2105 Model Exx/Fxx Electronics Cage Power Supply Safety Labels (S008824m).......196
79. 2105 Model Exx/Fxx, Primary Power Supply Ground Jumpers (S008825q) .........197
80. 2105 Expansion Enclosure, Mainline Power Cable Safety Labels (S008368q) ........199
81. 2105 Expansion Enclosure, Dual Mainline Power Cable Safety Labels (S008370q) ......200
82. 2105 Expansion Enclosure, Danger Leakage Current Safety Labels (S008372q) .......201
83. 2105 Expansion Enclosure, Operator Panel Label (S008374m) .............202
84. 2105 Expansion Enclosure Cover Weight Safety Label (S008382p)............203
85. 2105 Expansion Enclosure Trained Service Personnel Only Labels (S009047)........204
86. 2105 Expansion Enclosure Primary Power Supply Safety Labels (S008397r) ........205
87. 2105 Expansion Enclosure 390 V Battery Set Safety Labels (S008399r) ..........206
88. 2105 Expansion Enclosure, Primary Power Supply Ground Jumpers (S008376q).......207
89. 2105 Expansion Enclosure Ground Strap Location (S008419m) .............208
90. Cluster Bay Connectors for Service Terminal (S008027m) ...............210
91. Cluster Bay Service Processor Main Menu Options (s007528r) .............212
92. Cluster Bay Connectors for Service Terminal (S008027m) ...............234
viii VOLUME 3, ESS Service Guide