IBM Infoprint 1125 Service manual

Argecy Computer Corporation 248-324-1800
Infoprint 1120 and 1125
User’s Reference
S510-2101-00
IBM

Argecy Computer Corporation 248-324-1800

Argecy Computer Corporation 248-324-1800
Infoprint 1120 and 1125
User’s Reference
S510-2101-00
IBM

Argecy Computer Corporation 248-324-1800
i
Table of contents
Chapter 1: Printer overview .............................................................. 7
Chapter 2: Using the operator panel ............................................... 8
Understanding the operator panel ........................................................................ 8
Using the operator panel buttons ......................................................................... 9
Using the operator panel to change printer settings .......................................... 10
Printing the menu settings page ......................................................................... 11
Chapter 3: Using the Print and Hold function .............................. 12
Printing and deleting held jobs ........................................................................... 12
Accessing held jobs from the operator panel ..................................................... 13
Recognizing when format errors occur .............................................................. 13
Repeat Print ....................................................................................................... 14
Reserve Print ..................................................................................................... 14
Verify Print .......................................................................................................... 14
Confidential jobs ................................................................................................. 14
Chapter 4: Canceling a print job .................................................... 16
Chapter 5: Printing folio and statement size paper ..................... 17
Chapter 6: Choosing print material ............................................... 18
Paper characteristics .......................................................................................... 18
Weight .......................................................................................................... 18
Curl .............................................................................................................. 18
Smoothness ................................................................................................. 19
Moisture content .......................................................................................... 19
Grain direction ............................................................................................. 19
Fiber content ................................................................................................ 19
Recommended paper ......................................................................................... 19
Unacceptable paper ........................................................................................... 19
Choosing preprinted forms and letterhead ......................................................... 20

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Choosing prepunched paper .............................................................................. 20
Choosing paper .................................................................................................. 21
Choosing envelopes ........................................................................................... 21
Choosing labels .................................................................................................. 22
Choosing card stock ........................................................................................... 23
Choosing transparencies ................................................................................... 23
Chapter 7: Print material specifications ........................................ 24
Chapter 8: Loading print material .................................................. 28
Chapter 9: Loading a paper tray .................................................... 29
Loading letterhead ....................................................................................... 30
Chapter 10: Loading the multipurpose feeder .............................. 31
Capacity ............................................................................................................. 31
Paper dimensions .............................................................................................. 31
Trouble-free printing ........................................................................................... 31
Loading paper and transparencies .............................................................. 35
Loading envelopes ....................................................................................... 35
Loading letterhead ....................................................................................... 36
Closing the multipurpose feeder ........................................................................ 38
Chapter 11: Loading the envelope feeder ..................................... 39
Chapter 12: Loading the 2000-sheet drawer ................................. 43
Chapter 13: Storing paper .............................................................. 44
Chapter 14: Tray linking ................................................................. 45
Chapter 15: Tips for avoiding paper jams ..................................... 46
Chapter 16: Replacing the print cartridge ..................................... 47
Chapter 17: Replacing the charge roll ........................................... 48
Chapter 18: Replacing the transfer roll ......................................... 49
Chapter 19: Replacing the fuser assembly ................................... 50

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Chapter 20: Resetting the maintenance counter .......................... 51
Chapter 21: Ordering supplies ....................................................... 52
Maintenance kit ............................................................................................ 52
Print cartridges ............................................................................................. 52
Label fuser cleaner ...................................................................................... 52
Charge roll ................................................................................................... 52
Transfer roll .................................................................................................. 52
Fuser assembly ........................................................................................... 52
Chapter 22: Storing supplies ......................................................... 53
Chapter 23: Checking an unresponsive printer ........................... 54
Chapter 24: Clearing paper jams ................................................... 55
Identifying paper jam areas ......................................................................... 55
Accessing paper jam areas ......................................................................... 56
200 and 201 Paper Jam
Remove Cartridge ............................................. 56
202 Paper Jam
Open Rear Door ............................................... 58
Before reaching the output bin ..................................................................... 58
While exiting to the output bin ...................................................................... 59
230 Paper Jam
Check Duplex ................................................................................................... 60
24x Paper Jam
Check Tray x ................................................................................................... 63
On the incline surface of a tray or between two trays .................................. 63
Between three trays ..................................................................................... 64
Between a tray, the duplex unit, and the integrated tray ............................. 65
In the 2000-sheet drawer ............................................................................. 67
250 Paper Jam
Check MP Feeder .............................................. 68
260 Paper Jam
Check Env Feeder ............................................. 68
At entry into the envelope feeder ................................................................. 68
Between the envelope feeder and the printer .............................................. 69
Chapter 25: Solving display problems .......................................... 71
Chapter 26: Solving printing problems ......................................... 72
Chapter 27: Solving print quality problems .................................. 74

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Chapter 28: Solving option problems ........................................... 77
Chapter 29: Solving network printing problems .......................... 79
Chapter 30: Resolving other problems and questions ................ 80
Chapter 31: Understanding printer messages ............................. 81
Chapter 32: Using printer menus ................................................. 113
Chapter 33: Finishing Menu ......................................................... 116
Chapter 34: Infrared Menu ............................................................ 122
Chapter 35: Job Menu ................................................................... 127
Chapter 36: LocalTalk Menu ......................................................... 130
Chapter 37: Network Menu ........................................................... 134
Chapter 38: Paper Menu ............................................................... 138
Chapter 39: PCL Emul Menu ........................................................ 146
Chapter 40: Parallel Menu ............................................................ 151
Chapter 41: PostScript Menu ....................................................... 155
Chapter 42: Quality Menu ............................................................. 156
Chapter 43: Serial Menu ............................................................... 158
Chapter 44: Setup Menu ............................................................... 164
Chapter 45: Utilities Menu ............................................................ 170
Chapter 46: USB Menu .................................................................. 174
Chapter 47: Disabling operator panel menus ............................. 177

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Chapter 48: Removing options .................................................... 178
Chapter 49: Removing the envelope feeder ............................... 179
Chapter 50: Removing a paper tray or duplex unit .................... 181
Chapter 51: Removing printer or flash memory ......................... 183
Chapter 52: Removing an option card ........................................ 184
Chapter 53: Understanding fonts ................................................ 185
Typefaces and fonts ......................................................................................... 185
Weight and style ........................................................................................ 185
Pitch and point size .................................................................................... 185
Bitmapped and scalable fonts .......................................................................... 187
Resident fonts .................................................................................................. 188
Symbol sets ...................................................................................................... 193
Symbol sets for PCL 6 emulation .............................................................. 193
Downloadable fonts .......................................................................................... 194
Printing a font sample list ................................................................................. 194
Chapter 54: Printer specifications ............................................... 195
Dimensions ...................................................................................................... 195
Duty cycle ......................................................................................................... 195
Notices ............................................................................................ 196
Edition notice .................................................................................................... 197
Trademarks ...................................................................................................... 197
Licensing notice ............................................................................................... 198
Safety information ............................................................................................ 198
Cautions and warnings ..................................................................................... 199
Electronic emission notices .............................................................................. 199
With a network cable attached ................................................................... 199
Without a network cable attached .............................................................. 200
The United Kingdom Telecommunications Act 1984 ................................. 201
Laser notices .................................................................................................... 201
Laser advisory label ................................................................................... 201
Laser notice ............................................................................................... 201
Index ................................................................................................ 203

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1Printer overview
The following illustrations show a standard network model configuration and a fully configured printer.
If you have attached paper handling options to your printer, it may look more like the fully configured
model. For information on other possible configurations, refer to the Setup Guide.
Standard output bin
Operator panel
Tray 1
(integrated tray)
Tray 5
(2000-sheet drawer)
Optional envelope
feeder
Tray 2
Tray 3
Optional duplex
unit
Tray 4
Standard network
model configuration
Fully configured
Multipurpose feeder
Tray 1
(integrated tray)

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2Using the operator panel
This section contains information about understanding the operator panel, changing printer settings,
and understanding operator panel menus.
You can change most printer settings from your software application or printer driver. Settings you
change from the application or printer driver apply only to the job you are preparing to send to the
printer.
Changes made to printer settings from a software application override changes made from the printer
operator panel.
If you cannot change a setting from your application, use the printer operator panel or the remote
operator panel available from MarkVision™. Changing a printer setting from the printer operator panel
or from MarkVision makes that setting the user default.
Understanding the operator panel
The printer operator panel has a 2-line by 16-character liquid crystal display (LCD), five buttons, and
one indicator light.
Indicator light
The indicator light gives information about the status of your printer. If the light is:
•Off, the printer is off
•On, the printer is on, but idle
•Blinking, the printer is on and is busy
LCD
Light
1Menu 2Select 3Return 4
Go 5Stop 6

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Using the operator panel buttons
Use the five operator panel buttons to open a menu, scroll through a list of values, change printer
settings, and respond to printer messages.
The numbers 1 through 6 appear beside the operator panel buttons; these numbers are used to enter
personal identification numbers (PIN) for Print and Hold jobs. For more information, see Using the
Print and Hold function.
The following information describes the functions of each button.
Note: Buttons act upon the information displayed on the second line of the operator
panel.
Go
Press the Go button to:
• Return to the Ready state if the printer is in an offline situation (the Ready
message does not appear on the display).
• Exit printer menus and return to the Ready state.
• Clear operator panel error messages.
If you’ve changed printer settings from the operator panel menus, press Go
before sending a job to print. The printer must display Ready for jobs to print.
Menu
Each end of the button has a function. Press Menu:
• When Ready is displayed, to take the printer offline (out of the Ready state)
and scroll through the menus.
• When Busy is displa
• yed, to take the printer to the Job Menu.
• When the printer is offline, press Menu> to scroll through the menus.
– Press <Menu to go to the previous item in the menus.
For menu items with numeric values, such as Copies, press and hold Menu to
scroll through the values. Release the button when the number you want is
displayed.
Select
Press Select to:
• Select the menu displayed on the second line of the display. Depending on
the type of menu, this action:
– Opens the menu and shows the first item in the menu.
– Opens the menu item and shows the default setting.
• Save the displayed menu item as the default setting. The printer shows the
Saved message and returns to the menu item.
• Clear certain messages from the operator panel.
Return Press Return to return to the previous menu level or menu item.
Stop
Press Stop at the Ready,Busy, or Waiting message to temporarily stop all
activity and take the printer offline. The operator panel status message changes
to Not Ready.
Press Go to return the printer to the Ready,Busy, or Waiting state.

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Using the operator panel to change printer settings
From the operator panel, you can select menu items and associated values to print your jobs
successfully. You can also use the operator panel to alter the setup and operating environment of the
printer. See Using printer menus for an explanation of all the menu items.
You can modify printer settings by:
•Selecting a setting from a list of values
•Changing an On/Off setting
•Changing a numerical setting
To select a new value as a setting:
1From a Ready status message, press Menu. The menu names appear.
2Continue to press and release Menu until you see the menu you need.
3Press Select to select the menu or menu item displayed on the second line of the display.
–If the selection is a menu, the menu is opened and the first printer setting in the menu
appears.
–If the selection is a menu item, the default setting for the menu item appears.
(The current user default setting has an asterisk [*] beside it.)
Each menu item has a list of values for the menu item. A value can be:
–A phrase or word to describe a setting
–A numerical value that can be changed
–An On or Off setting
4Press Menu to move to the value you need.
5Press Select to select the value on the second line of the display. An asterisk appears beside
the value to indicate that it is now the user default setting. The new setting appears for one
second, clears, displays the word Saved, and then shows the previous list of menu items.
6Press Return to go back to previous menus. Make additional menu selections to set new
default settings. Press Go if this is the last printer setting to change.
User default settings remain in effect until you save new settings or restore the factory defaults.
Settings you choose from your software application can also change or override the user default
settings you select from the operator panel.

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Printing the menu settings page
Complete the following steps to print a list of the current user default settings and installed printer
options:
1Make sure the printer power is on and the Ready message appears.
2Press Menu until you see Utilities Menu and then press Select.
3Press Menu until you see Print Menus and then press Select.
The message Printing Menu Settings appears and remains until the page prints. The
printer returns to Ready when the page or pages finish printing.
If a message displays, see Understanding printer messages for more information.
The diagram in Using printer menus shows the menu items in each menu.
An asterisk (*) next to a value indicates the factory default setting. Factory defaults may differ for
different countries.
Factory defaults are the function settings in effect the first time you turn your printer on. These remain
in effect until you change them. Factory defaults are restored if you select the Restore value for the
Factory Defaults menu item in the Utilities Menu. See Utilities Menu for more information.
When you select a new setting from the operator panel, the asterisk moves next to the selected setting
to identify it as the current user default.
User defaults are the settings you select for different printer functions and store in printer memory.
Once stored, these settings remain active until new ones are stored or the factory defaults are
restored.
Note: Settings you choose from your software application may override the settings you
select from the operator panel.
Menus Disabled
If your printer is configured as a network printer available to a number of users, Menus Disabled may
appear when you press Menu from the Ready state. Disabling the menus prevents users from using the
operator panel to inadvertently change a printer default that has been set by the person managing the
printer. You can still use Print and Hold features, clear messages, and select items from the Job Menu
when printing a job, but you cannot change other printer settings. You can, however, use your printer
driver to override printer defaults and select settings for individual print jobs.

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3Using the Print and Hold function
When sending a job to the printer, you can specify in the driver that you want the printer to hold the job
in memory. When you are ready to print the job, you must go to the printer and use the operator panel
menus to identify which held job you want to print.
Note: Print and Hold functions require a minimum of 16MB available printer memory. We
recommend a minimum of 32MB available printer memory and a hard disk.
To learn more about this function, click a topic:
Printing and deleting held jobs
Once held jobs are stored in printer memory, you can use the printer operator panel to specify what
you want to do with one or more of the jobs. You can select either Confidential Job or Held Jobs
(Repeat Print, Reserve Print, and Verify Print jobs) from the Job Menu. If you select Confidential Job,
you must enter the personal identification number (PIN) you specified in the driver when you sent the
job. See Confidential jobs for more information.
From either the Confidential Job or the Held Jobs menu items, you have five choices:
•Print All Jobs
•Print A Job
•Delete All Jobs
•Delete A Job
•Print Copies
• Printing and deleting held
jobs
• Recognizing when format
errors occur
• Verify Print
• Reserve Print
• Accessing held jobs from
the operator panel
• Repeat Print
• Confidential jobs

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Accessing held jobs from the operator panel
1To access held jobs from the operator panel:
–If the printer is Busy, press Menu and the Job Menu appears.
–If the printer is Ready, continue to step 2.
2Press Menu until you see Held Jobs or Confidential Job on the operator panel display,
depending on the type of job you want to access.
3Press Select.
User Name appears on the first line of the operator panel. The second line displays the names
of users currently associated with Print and Hold jobs.
4Press Menu until you see your user name.
Note: If you are looking for a Confidential Job, you are prompted to enter your PIN. See
Confidential jobs for more information.
5Press Select.
6Press Menu until the action you want to take is on the second line of the operator panel (Print
A Job, Delete A Job, and so on).
7Press Select.
–If you are looking for a particular job, press Menu to scroll through the list of available jobs,
and press Select when the correct job is displayed. An asterisk (*) appears next to the job
name indicating you have chosen to print or delete that job.
–If you are prompted to enter the number of copies you want to print, use the Menu button
to increase or decrease the number on the display, and then press Select.
8Press Go to print or delete specific jobs you have marked.
The printer briefly shows messages indicating what Print and Hold functions it is performing.
Recognizing when format errors occur
If the symbol appears on the display, it indicates that the printer had trouble formatting one or more
of the held jobs. These formatting problems are most commonly the result of insufficient printer
memory or invalid data that might cause the printer to flush the job.
When a symbol appears next to a held job, you can:
•Print the job. Be aware, however, that only part of the job may print.
•Delete the job. You may want to free up additional printer memory by scrolling through the list
of held jobs and deleting others you have sent to the printer.
If formatting errors are a recurring problem with held jobs, your printer may require more memory.

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Repeat Print
If you send a Repeat Print job, the printer prints all requested copies of the job and stores the job in
memory so you can print additional copies later. You can print additional copies as long as the job
remains stored in memory.
Note: Repeat Print jobs are automatically deleted from printer memory when the printer
requires extra memory to process additional held jobs.
Reserve Print
If you send a Reserve Print job, the printer does not print the job immediately, but stores the job in
memory so you can print the job later. The job is held in memory until you delete it from the Held Jobs
menu. Reserve Print jobs may be deleted if the printer requires extra memory to process additional
held jobs.
See Printing and deleting held jobs for information.
Verify Print
If you send a Verify Print job, the printer prints one copy and holds the remaining copies you requested
from the driver in printer memory. Use Verify Print to examine the first copy to see if it is satisfactory
before printing the remaining copies.
See Printing and deleting held jobs if you need help printing the additional copies stored in memory.
Note: Once all copies are printed, the Verify Print job is deleted from printer memory.
Confidential jobs
When you send a job to the printer, you can enter a personal identification number (PIN) from the
driver. The PIN must be four digits using the numbers 1–6. The job is then held in printer memory until
you enter the same four-digit PIN from the printer operator panel and choose to print or delete the job.
This ensures that the job does not print until you are there to retrieve it, and no one else using the
printer can print the job.
When you select Confidential Job from the Job Menu and then select your user name, the following
prompt is displayed:
Enter PIN:
=____

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Use the buttons on the operator panel to enter the four-digit PIN associated with your confidential job.
The numbers next to the button names identify which button to press for each digit (1–6). As you enter
the PIN, asterisks are displayed on the operator panel to ensure confidentiality.
If you enter an invalid PIN, the message No Jobs Found. Retry? appears. Press Go to reenter the
PIN, or press Stop to exit the Confidential Job menu.
When you enter a valid PIN, you have access to all print jobs matching the user name and PIN you
entered. The print jobs matching the PIN you entered appear on the display when you enter the Print A
Job, Delete A Job, and Print Copies menu items. You can then choose to print or delete jobs matching
the PIN you entered. (See Printing and deleting held jobs for more information.) After printing the
job, the printer deletes the confidential job from memory.
Enter PIN
=****
1Menu 2Select 3Return 4
Go 5Stop 6

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4Canceling a print job
To cancel a print job:
1Press Menu. Job Menu appears on the first line of the display and Cancel Job appears on the
second line.
Note: Job Menu is the only available menu item when the printer is in the Busy state.
2Press Select.
Canceling Job briefly appears in the display. The printer finishes printing any page already
being printed, and then stops. The printer returns to the Ready state.

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5Printing folio and statement size
paper
Folio and statement sizes are not available in the Paper Size menu until Size Sensing is turned off. To
turn off Size Sensing:
1Press and hold the Select and Return buttons while you turn the printer on.
2Release the buttons when Performing Self Test appears.
The printer performs its power-on sequence, and then Config Menu appears on the first line of
the display.
3Press Menu until you see Size Sensing, and then press Select.
Tray 1 Sensing appears on the second line of the display.
4Press Menu to select the input option that will hold the folio or statement size paper, and then
press Select.
The first line of the display shows the selected input option and the second line shows the
current setting.
5Press Menu to change the setting to Off, and then press Select.
SAVED appears briefly on the display, and then is replaced by Config Menu on the first line and
Size Sensing on the second line.
6Press Menu until you see Exit Config Menu, and then press Select.
7Activating Menu Changes appears briefly, followed by Performing Self Test. The printer returns
to the Ready state.
8Once Size Sensing is turned off, go into the Paper Size menu for that tray and change the size
to folio or statement.