INFOSEC UPS SYSTEM E3 LCD RT IEC 800 User manual

800/1000/1500(S)/2000/
2500(S)/3000/3500(S) VA
User guide ________________________3
Notice d’utilisation ________________20

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English Version

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User guide
1. SAFETY INSTRUCTIONS – Security
IMPORTANT!
Installing and connecting UPSs in a way that does not comply with accepted practices
releases Infosec Communication from any liability.
1.1 Risk of electric shock:
The UPS unit uses potentially hazardous voltages. Do not attempt to disassemble
this equipment as it does not contain accessible components that can be repaired by
users.
All repairs should be performed by qualified technicians only.
The utility power outlet shall be near the equipment and easily accessible. To isolate
the UPS from AC input, turn it off and then remove the plug from the utility power outlet.
The UPS has its own internal power supply (battery). There is a risk that output
sockets may still be live after the UPS has been disconnected from the mains power
supply.
In an emergency situation, switch the UPS to the “Off” position and disconnect the
unit from the AC power supply.
When the UPS is out of order, please refer to section: “trouble shooting” and call
the hot line.
1.2 Connected products:
Combined UPS and connected equipment leakage current should not exceed
3,5 mA.
Make sure that the connected load does not exceed UPS capabilities. To ensure
improved backup time and longer battery life, we recommend a load equivalent to 1/3 of
nominal power.
Do not plug the UPS input into its own output socket.
Do not plug the UPS into a power strip or surge suppressor.
The UPS has been designed for personal computers. It should not be used with
electrical or electronic equipment with inductive loads such as motors or fluorescent
lights.
Do not connect any household appliances such as microwaves, vacuum cleaners,
hair dryers or life-support systems to the UPS.
Due to excessive consumption, laser printers should not be connected to the UPS.
Please replace the fuse only with the same type and amperage in order to avoid fire
hazards.
1.3 Good disposals of the device:
The mains outlet that supplies the UPS shall be located near the UPS and shall be
easily accessible.
Install the UPS in a temperature and humidity-controlled indoor area free of
conductive interference.
It should not be exposed to direct sunlight or sources of heat. Do not cover the
ventilation slots.
Disconnect the UPS from AC power before cleaning with a damp cloth (no cleaning
products).
Do not leave any recipients containing liquid on or near the UPS.

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1.4 About batteries:
It is recommended that a qualified technician change the battery.
Do not dispose of the battery in a fire as it may explode.
Do not open or damage the battery! The electrolyte, fundamentally sulphuric acid,
can be toxic and harmful to the skin and eyes. If you come into contact with it, wash
thoroughly with water and clean dirtied clothes.
Do not throw the battery into a fire. It may explode. It has to be disposed of separately
at the end of its useful life. Refer to local legislation and regulations.
The UPS contains large-capacity batteries. To avoid any danger of electric shock do
not open it/them. If a battery needs servicing or has to be replaced, please contact the
distributor.
Servicing should be performed or supervised by competent personnel who take the
necessary precautions. Keep unauthorized personnel away from batteries.
A battery can present a risk of electric shock and cause short circuits. The following
precautions should be observed by the qualified technician:
Remove watches, rings or other metal objects from hands.
Use tools with insulated handles.
Disconnect the charging source prior to connecting or disconnecting battery
terminals.
When replacing batteries, use the same type and number of sealed lead-
acid batteries.
1.5 CE conformity:
This logo means that the IEC product answers to the EMC and LVD
standards (regarding to the regulation associated with the electric
equipment voltage and the electromagnetic fields).
Important
An UPS belongs to the electronic and electrical equipment category. At the
end of its useful life it must be disposed of separately and in an appropriate
manner.
This symbol is also affixed to the batteries supplied with this device, which
means they too have to be taken to the appropriate place at the end of
their useful life.
Contact your local recycling or hazardous waste centre for information on proper disposal of
the used battery.

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2. INSTALLATION AND SETUP
NOTE: Before the installation of the unit, please inspect it. Be sure that nothing inside the
package is damaged. Please keep the original package in a safe place for future use.
2.1 Rear panel view
E3 LCD RT IEC
800/1000/1500(S)/2000/2500(S)
E3 LCD RT IEC
3000/3500(S)
E3 LCD RT NEMA
800/1000/1500(S)/2000 E3 LCD RT NEMA 2500(S)
E3 LCD RT NEMA
3000/3500(S)
1 - Programmable outlets: connect to non-critical loads.
2 - Output receptacles: connect to mission-critical loads.
3 - AC input.
4 - Input circuit breaker.
5 - Network/Fax/Modem surge protection.
6 - Emergency Power Off function connector (EPO).
7 - USB communication port.
8 - RS-232 communication port.
9 - SNMP intelligent slot.
10 - External battery connector.
11 - External battery number detection port.
12 - Input terminal.
13 - Output terminal.

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2.2 Install the UPS
For safety consideration, the E3 LCD RT is shipped without connecting battery wires. Before
installing the UPS, please follow the steps below to re-connect battery wires.
Step 1 Step 2 Step 3
Remove front panel. Connect the AC input and
re-connect battery wires. Put the front panel back to the unit.
Rack-mount installation
Step 1
Step 2
Tower installation
Step 1 Step 2 Step 3
2.3 Setup the UPS
Step 1 - UPS input connection
Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using extension
cords.

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Step 2 - UPS output connection
For socket-type outputs, there are two kinds of outputs: programmable outlets and general
outlets. Please connect non-critical devices to the programmable outlets and critical devices
to the general outlets. During power failure, you may extend the backup time to critical
devices by setting shorter backup time for non-critical devices.
Step 3 - Communication connection
Communication ports:
USB port RS-232 port Intelligent slot
To allow unattended UPS shutdown/start-up and status monitoring, connect the
communication cable one end to the USB/RS-232 port and the other to the communication
port of your PC. With the monitoring software installed, you can schedule UPS
shutdown/start-up and monitor UPS status through PC.
The UPS is equipped with intelligent slot perfect for either SNMP or AS400 card. When
installing either SNMP or AS400 card in the UPS, it will provide advanced communication
and monitoring options.
PS: USB port and RS-232 port can’t work at the same time.
Step 4 - Network connection
Network/Fax/Phone surge port:
Connect the modem/phone/fax line into surge-protected “IN” outlet on the back panel of the
UPS unit. Connect from “OUT” outlet to the equipment with another modem/fax/phone line
cable.
Step 5 - Disable and enable EPO function
Keep the pin 1 and pin 2 closed for UPS normal operation. To activate EPO function, cut the
wire between pin 1 and pin 2.
Step 6 – External battery connection (for S models only)
Connect the external battery to the UPS.
It’s in closed status for UPS normal
operation.

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Step 7 - Turn on the UPS
Press the ON/Mute button on the front panel for two seconds to power on the UPS.
Note: The battery charges fully during the first five hours of normal operation. Do not expect
full battery run capability during this initial charge period.
Step 8 - Install software
For optimal computer system protection, refer to the InfoPower software CD to fully
configure UPS shutdown.
2.4 Battery replacement
NOTICE: This UPS is equipped with internal batteries and user can replace the batteries
without shutting down the UPS or connected loads (hot-swappable battery design).
Replacement is a safe procedure, isolated from electrical hazards.
CAUTION! Consider all warnings, cautions, and notes before replacing batteries.
Note: Upon battery disconnection, equipment is not protected from power outages.
Step 1 Step 2 Step 3
Remove front panel. Disconnect battery wires. Pull out the battery box by removing two screws on the
front panel.
Step 4 Step 5 Step 6
Remove the top cover of
battery box and replace the
inside batteries.
After replacing the
batteries, put the battery
box back to original
location and screw it
tightly.
Re-connect the battery wires.
Step 7
Put the front panel back to the unit.

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3. OPERATIONS
3.1 Buttons operation
Buttons Functions
ON/MUTE button
Turn on the UPS: Press and hold ON/MUTE button for at least 2
seconds to turn on the UPS.
Mute the alarm: When the UPS is turned on in battery mode, press and
hold this button for at least 5 seconds to disable or enable the alarm
system. This is not applied to the situations when warnings or errors
occur.
Up selection key: Press this button to display previous selection in UPS
setting mode.
Switch to UPS self-test mode: Press and hold ON/MUTE buttons for 5
seconds to enter UPS self-testing while in AC mode.
OFF/ENTER
button
Turn off the UPS: Press and hold this button at least 2 seconds to turn
off the UPS.
Confirm selection key: Press this button to confirm selection in UPS
setting mode.
SELECT button
Switch LCD message: Press this button to change the LCD message
for input voltage, input frequency, battery voltage, output voltage and
output frequency.
Setting mode: Press and hold this button for 5 seconds to enter UPS
setting mode only when UPS is off.
Down election key: Press this button to display next selection in UPS
setting mode.

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3.2 LCD panel
1)Rack display
2)Tower display
Display Functions
Backup time information
Indicates the backup time in pie chart.
Indicates the backup time in numbers.
H: hours; M: minute.
Warning & fault information
Indicates that warning and fault occur.
Indicates the warning and fault codes (codes are listed in details page
14).
Setting operation
Indicates the setting operation.
Battery info.
Load info.
Input/output
and battery
info.
UPS status
Warning
& fault info./ Setting operation
Backup time info.
Load info.
UPS status
Backup time info.
Input/output
and battery info.
Warning & fault info./
Setting operation
Battery info.

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Input/Output & battery information
Indicates the input/output voltage, input/output frequency or battery
voltage.
V: voltage; Hz: frequency.
Indicates the external battery pack number.
Load information
Indicates the load level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates overload.
Indicates that the load or the UPS output is short circuited.
UPS status
Indicates that programmable management outlets are working.
Indicates that the UPS alarm is disabled.
Indicates the UPS powers the output directly from the mains (see
details page 13).
Indicates that the battery charger is working (see details page 13).
Indicates that the UPS is working in boost mode (see details page
13).
Indicates that the UPS is working in buck mode (see details page 13).
Battery information
Indicates the battery level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates low battery.
Indicates a problem with the battery.
3.3 Audible alarms
Battery mode Sounding every 4 seconds.
Low battery Sounding every second.
Overload Sounding twice every second.
Fault Continuously sounding.

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3.4 LCD display wording index
Abbreviations Display contents Meanings
ENA Enable
DIS Disable
ESC Escape
EP EPO
FA Fan
TP Temperature
CH Charger
RAC Rack display
TOE Tower display
SF Site Fault
3.5 UPS setting
There are two parameters to set up the UPS.
Parameter 1 – Program alternatives. There are 4 programs to set up: output voltage setting,
programmable outlets enable/disable, programmable outlets setting, LCD display direction
and exit.
Parameter 2 – Setting figures.
Parameter 1
Parameter 2

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1)Output voltage setting
Interface Setting figures
For 110/120/208/220/230/240 VAC models, you may
choose the following output voltage:
110: presents output voltage is 110 Vac.
120: presents output voltage is 120 Vac.
208: presents output voltage is 208 Vac.
220: presents output voltage is 220 Vac.
230: presents output voltage is 230 Vac.
240: presents output voltage is 240 Vac.
2)Programmable outlets enable/disable
Interface Setting figures
ENA: Programmable outlets enable.
DIS: Programmable outlets disable.
3)Programmable outlets setting
Interface Setting figures
Setting the backup time limits in minutes from
0-999 for programmable outlets which connect to non-
critical devices on battery mode.
4)LCD display direction setting
Interface Setting figures
RAC: The LCD display is horizontal.
TOE: The LCD display is vertical.
5)Exit

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Examples of steps to follow for setting the parameters:
Step 1 - Before entering setting mode, make sure that the
UPS is in Stand-by mode (off-charging) and that the battery is
connected. The LCD display is shown as right.
Step 2 - Press and hold the “Selection” button for 5 seconds to
enter Setting mode.
Step 3 - Press the “Up” button (ON/MUTE) to switch to "02" of
program list. Then press “Enter” button to enter value setting of
parameter 2. Press the “Up” button to change the value to
“ENA” to enable the programmable outlet function. Then press
“Enter” button again to confirm the setting.
Step 4 - Press the “Up” button (ON/MUTE) again to switch to
"03" of program list. Then press “Enter” button for setting
programmable outlet time. Push “Up” button to change the
value of backup time according your demand. Then press
“Enter” to confirm the setting.
Step 5 - Press “Up” button (ON/MUTE) to switch to "00" of program list. Then press “Enter” button
to exit setting menu.
Step 6 - Disconnect AC input and wait until the LCD display is off. The new setting will be activated
when turning on the UPS again.
3.6 Operating mode and description
Operating
modes Descriptions LCD displays
ECO mode
When the input voltage is within voltage
regulated range, UPS will power the
output directly from the mains. ECO is
the abbreviation of Efficiency Corrective
Optimizer. In this mode, when the
battery is full charged, the fan stops
working for an energy saving.

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Buck mode when
AC is normal
When the input voltage is higher than
the voltage regulation range but lower
than high loss point, the buck AVR will
be activated.
Boost mode when
AC is normal
When the input voltage is lower than
the voltage regulation range but higher
than low loss point, the boost AVR will
be activated.
Battery mode
When the input voltage is beyond the
acceptable range or power failure and
alarm is sounding every 4 seconds,
UPS will backup power from battery.
Standby mode UPS is powered off, there is no output
supply power, but the batteries can be
charged.
3.7 Faults reference code
Fault event Fault
code Icon Fault event Fault
code Icon
Bus start fail 01 x Inverter output short 14
Bus over 02 x Battery voltage too high 27 x
Bus under 03 x Battery voltage too low 28
Inverter soft start
fail 11 x Over temperature 41 x
Inverter voltage
high 12 x Over load 43
Inverter voltage
high 13 x

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3.8 Warning indicators
Warnings Icons (flashing) Alarms
Low battery Sounding every second.
Overload Sounding twice every second.
Battery is not
connected Sounding every second.
Overcharge Sounding every second.
Site wiring fault Sounding every second.
EPO enable Sounding every second.
Fan failure Sounding every second.
Over temperature Sounding every second.
Charger failure Sounding every second.
Battery fault
Sounding every second.
4. TROUBLESHOOTING
If the UPS system does not operate correctly, please solve the problem by using the table
below. Symptoms Possible causes Remedy
The AC input power is not
correctly connected.
Check if input power cord
firmly connected to the
mains.
No indication and alarm even though
the main is normal. The AC input is connected to
the UPS output. Plug AC input power cord to AC input correctly.
The icon and the warning
code flashing on LCD display
and alarm is sounding every second.
EPO function is activated. Set the circuit in close
position to disable EPO
function.
The icon and flashing on
LCD display and alarm is sounding
every second.
Line and neutral conductors
of UPS input are reversed.
Rotate mains power
socket by 180° and then
connect to UPS system.

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The icon and
flashing on LCD display and alarm is
sounding every second.
The external or internal
battery is incorrectly
connected.
Check if all batteries are
connected well.
Fault code is shown as 27 and the
icon is lighting on LCD display
and alarm is continuously sounding.
Battery voltage is too high or
problem with the charger. Contact your dealer.
Fault code is shown as 28 and the
icon is lighting on LCD display
and alarm is continuously sounding.
Battery voltage is too low or
problem with the charger. Contact your dealer.
The icon and the icon
are flashing on LCD
display and alarm is sounding twice
every second.
UPS is overloaded. Remove excess loads
from UPS output.
Fault code is shown as 43 and The
icon is lighting on
LCD display and alarm is
continuously sounding.
The UPS shut down
automatically because of an
overload at the UPS output.
Remove excess loads
from UPS output and
restart it.
Fault code is shown as 14 and alarm
is continuously sounding.
The UPS shut down
automatically because short
circuit occurs on the UPS
output.
Check output wiring and if
connected devices are in
short circuit status.
Fault code is shown as 1, 2, 3, 11
and 41 on LCD display and alarm is
continuously sounding.
A UPS internal fault has
occurred. Contact your dealer
Batteries are not fully
charged.
Charge the batteries for
at least 5 hours and then
check capacity. If the
problem still persists,
consult your dealer.
Battery backup time is shorter than
nominal value
Batteries defect. Contact your dealer to
replace the battery.
The icon and the warning
code flashing on LCD display
and alarm is sounding every second.
Fan is locked or doesn’t
working properly. Check fans and notify dealer.

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5. STORAGE AND MAINTENANCE
5.1 Warning indicator
The UPS system contains no user-serviceable parts. If the battery service life (3~5
years at 25°C ambient temperature) has been exceeded, the batteries must be
replaced. In this case, please contact your dealer.
5.2 Storage
Before storing, charge the UPS 5 hours. Store the UPS covered and upright in a cool, dry
location. During storage, recharge the battery in accordance with the following table:
Storage Temperature Recharge Frequency Charging Duration
-25°C - 40°C Every 3 months 1-2 hours
40°C - 45°C Every 2 months 1-2 hours

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Version française

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Notice d’utilisation
1. INSTRUCTIONS DE SECURITE
IMPORTANT !
Installer et connecter les onduleurs de façon non-conforme aux règles de l’art désengage
Infosec Communication de toute responsabilité
1.1 Risque de choc électrique :
Des tensions dangereuses existent à l’intérieur de l’onduleur. Ne pas démonter cet
appareil. Celui-ci ne contient pas de composants accessibles pour son dépannage par
l’utilisateur.
Toutes les opérations de maintenance doivent être effectuées par un personnel
qualifié.
L’équipement doit être placé près de la prise de courant d’alimentation et celle-ci doit
être facilement accessible. Pour désactiver complètement l’onduleur, l’éteindre puis
débrancher le câble d’alimentation de la prise de courant.
L’onduleur a sa propre source d’énergie (batterie). Les prises de sortie peuvent être
sous tension même lorsque l’onduleur n’est plus alimenté par le courant du secteur.
En cas d’urgence, appuyer sur le bouton “OFF”, puis débrancher le câble
d’alimentation de la prise de courant afin de désactiver complètement l’onduleur.
Lorsque l’onduleur est en panne, se référer à la section «Dépannage» puis contacter
le Service Après Vente.
1.2 Produits connectés :
La somme du courant de fuite de l’onduleur et de l’équipement connecté ne doit pas
excéder 3,5 mA.
S’assurer que la charge alimentée n’est pas supérieure à la capacité de l’onduleur :
afin d’assurer une plus grande autonomie et une plus longue durée de vie des batteries,
nous recommandons une charge égale au 2/3 de la puissance nominale.
Ne pas raccorder l’entrée de l’onduleur avec sa sortie.
Ne pas connecter une multiprise ou un parasurtenseur à l’onduleur.
Cet onduleur a été conçu pour alimenter des ordinateurs : il n’est pas adapter pour
alimenter des équipements électroniques avec des charges inductives telles que des
moteurs ou des lampes fluorescentes, ni des charges résistives.
Ne pas connecter l’onduleur à des éléments non informatiques tels que du matériel
médical, four micro-onde, aspirateur, sèche-cheveux…
Pour des raisons de consommation excessive d’énergie, ne pas raccorder une
imprimante laser.
1.3 Bonnes dispositions de l’appareil :
La prise qui alimente l’onduleur doit être facilement accessibles et près de l’onduleur.
Ne pas laisser de récipient contenant un liquide sur ou près de l’onduleur.
Débrancher l’onduleur avant de le nettoyer. Ne pas utiliser directement de détergent
liquide ou aérosol : uniquement sur un chiffon légèrement humide.
Ne pas installer l’onduleur en milieu trop chaud ou trop humide.
Ne pas l’exposer aux rayonnements solaires ou à toute autre source de chaleur.
Ne pas couvrir les grilles de ventilation.