Ingenico group Move/3500 User manual

Clear key
Cancel key
Menu key
Enter key
Paper feed key
Quick Start Guide
GETTING STARTED
Set up your base unit in a convenient location close to apower
source and an Ethernet socket.
Connecting the base unit
To connect the Ethernet cable, connect one side to your
Ethernet socket or router and the other side to the socket
located on the rear of your base unit.
To connect the power lead to your base, remove the back panel
as shown in the diagram. Connect the right-angle adaptor and
push it firmly into the socket.
Connectivity
The Move/3500 is a Multi-Comms terminal meaning you can
connect via WiFi or Bluetooth to Ethernet base
The terminal will attempt to use all the available options.
It will start with WiFi as first preference. If that is unavailable
or fails it will move to the Bluetooth/Ethernet connection
All of this operates seamlessly in the background and will not
need any intervention beyond the initial set up.
Function Keys
Virtual Function Keys: These appear on the Touchscreen
interface when they may be used as to select options in
terminal menus.
Menu key: To enter the application menus press the Menu
key from the idle screen. Pressing the key again moves
to the next menu (if available).
Correction keys: When entering numbers or letters, the
yellow key deletes one character at a time; while the red
key deletes the entire line (this key also cancels
transactions).
Confirmation key: The green key is used to confirm
anything that has been typed into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold the paper feed key .
Serial connection ports
Power socket
Ethernet socket Cable compartment
USB connection ports
Move
/
3500 BT/WiFi
SIM 2
or SAM 3
connector
SAM 1 connector

WIFI SETUP
To setup your ‘WiFi’ connection, press and follow the screens.
If you choose not to setup your ‘WiFi’ connection at this time, press to skip the process.
Follow the steps shown in the images to choose a network.
The terminal will connect to the WiFi and the icon will turn green
For security reasons the Wi-Fi network must comply with the PCI DSS v2 Wireless
Guidance.
BLUETOOTH BASE SETUP
Place the terminal on the base and press or press to run the setup at a later time .
If the base is Assigned but terminal cannot detect the network, you will be prompted to plug in the
Ethernet cable. And press .
Please find the full process shown below:
Once the communication methods are connected, you will then see them enabled (green) in the
terminal header bar eg.

SUPERVISOR PASSWORD
The ‘Supervisor Code’ is designed to limit access to the ‘Supervisor Functions’ configured for
certain transaction types or access to certain ‘Function Codes’ on the terminal to those who have
access to the code.
If you forget your code, please contact the Helpdesk who will be able to provide you with a
temporary code to allow you to reset it to a new value.
Default Supervisor Code is 999999
MENU SCREENS
The menu screens allow users to select Transaction types as well as perform supervisor functions
on their Terminal. Additional actions can be selected directly by entering their Function Code on the
HELPDESK menu.
Once the selected action is completed the terminal will return to READY Screen.
Pressing the Cancel Key will allow users to go back one level or return to Idle from the top level
(Transaction) menu

THE CHIP CARD READER
Customer cards must be inserted as shown, with the chip upwards.
Push the card fully into the slot below the keypad and follow the
instructions on screen.
If you see a “BAD READ” message, check the card orientation and
try again. After three bad reads the terminal will prompt you to
swipe the card.
DO NOT remove the card until instructed to do so by
the terminal.
CHIP & PIN TRANSACTIONS - SALE
From the idle screen, insert the customer’s card into the card reader.
Enter the sale amount for the transaction and press the key.
For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed key they
will be prompted to return the terminal to you.
The terminal will now connect to the acquirer for authorisation, if
the transaction is authorised then an “AUTH CODE” will be shown.
The terminal will print two receipts. The merchant copy will be
printed first, then once you press the key, the customer copy
will be printed.
CHIP & PIN TRANSACTIONS - REFUND
From the idle screen, press , then choose “REFUND”. Enter the
refund amount for the transaction and press key. Once the
customers card is presented you will be prompted for the Supervisor
Code.
The terminal will now connect to the acquirer for authorisation, if
the refund is authorised then “REFUND ACCEPTED” will be
shown.
The terminal will print the merchant copy which the customer
must sign. Remove the card.
Check the signature on the merchant copy with that on the card. If the
signature is valid then choose “YES”, otherwise choose “NO”.
The terminal will then print the customer copy.

TRANSACTION RECEIPT – (MERCHANT COPY – CHIP & PIN CARD)
Merchant Name
Merchant Address 1
Merchant Address 2
M:12345678
TID:22160000 S5
SCH ID:12345678901234567
89
WAITER:12345 TABLE:12345
HANDSET:01
VISA DEBIT
AID: A0000000031010
VISA DEBIT
4444 3333 2222 1111
EXP 12/20
STT 12/16
ISS 1
ICC
SALE
AMOUNT £21.34
TOTAL £21.34
PIN VERIFIED
PLEASE DEBIT MY ACCOUNT
01/04/20 12:11
AUTH CODE: 123ABC
TXN 0004
MERCHANT COPY
PLEASE RETAIN RECEIPT
Please refer to the main user guide for other examples of transaction receipts.
Merchant ID
Sequence Number
Terminal ID
Transaction
Referencing
Card Issuer
Card AID & Label
Card Number
Entry Method
ICC for Inserted Cards
SWIPED for Swiped Cards
KEYED for Keyed Cards
CONTACTLESS for Contactless Cards
Transaction Type
Card Details
EXP for Expiry Date
STT for Start Date
ISS for Issue Number
Date & Time
Transaction Number
Auth Code
Successful PIN Entry
Scheme Reference ID

CONTACTLESS - SALE
From the idle screen, enter the sale amount for the transaction and
press the key. For example enter £12.34 as 1234. If you make a
mistake, press the key and re-enter the amount.
The cardholder should present their card/payment device
against the contactless symbol on the terminal display.
The terminal will now print the merchant receipt.
Note: If the customer requests a receipt this must be done before the
next transaction takes place. Press the key to print a contactless
receipt.
MAIL ORDER TRANSACTIONS – SALE
Press the key, then “CNP”. Choose “SALE” then enter the
transaction value. When prompted type in the customer’s card
number and confirm by pressing the key.
The card scheme icon will be displayed once the first 6 digits are
entered.
Enter the expiry date, the start date (if required), the issue number (if
required), pressing key after each entry.
Enter the card security code (CSC), the numbers from the
cardholder’s postcode (e.g. GU7 1LG is 71), and the numbers from
the cardholder’s address (e.g. Flat 1, 28 High Street is 128), pressing
key after each entry.
If you do not know any of these then you can press key without
entering anything to bypass the check whenappropriate.
Enter the sale/refund amount and press key.
The terminal will connect to gain authorisation and will prompt you to
choose “Decline” or “Accept”, the result of the CSC/AVS check is
then shown.
The terminal will print off the two receipts.

CHANGING THE PAPER ROLL
Hold the terminal securely in one hand. With the other hand, and by using two fingers, lift the
printer cover release as shown. Fully open the printer cover and remove the old roll of paper.
Unstick the end of the new roll, leaving the end free, hold the paper roll and carefully place into
the printer compartment.
Holding the free end of the paper and the terminal, close the printer cover and push it firmly until
it locks. While your terminal is displaying the idle screen, press and hold the paper feed key to
ensure that the paper feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN - DO NOT FORCE THE PRINTER COVER
END OF DAY REPORTS
To access the reports menu press the key twice, then
“TOOLS/REPORTS”. Enter the Supervisor password and press key.
END OF DAY: One touch function that prints both the “Z REPORT” and
the “BANKING” report. This MUST be done at the end of each day that
you trade.
BANKING: Indicates total value of transactions that have been processed
and shows that the totals have been confirmed by the acquirer.
X REPORT: Shows the breakdown of transactions in different ways
enabling you to check off against individual receipts and the “BANKING”
report.
Z REPORT: Exactly the same as the “X REPORT”, except that the “Z
REPORT” resets the totals ready for the next day’s trade
TIPS AND ADVICE
REFERALS: If the terminal displays “CALL AUTH CENTRE” or
“PLEASE WAIT” with a telephone number, then you must refer
the transaction and phone for authorisation for that card.
PIN TRIES EXCEEDED: If the terminal displays this message then the
cards PIN has been locked by the cardholder. They must contact their
card issuer or use an ATM to unlock the PIN if they know the PIN.

Copyright © 2020 Ingenico (UK) Ltd.
This Quick Start Guide relates to Move3500 Tetra terminals – UT4.18.0x software
Whilst every effort has been made to ensure that the content of this document is accurate, Ingenico
will not accept responsibility for any loss, damage or injury that may be incurred as a result of any
errors or inaccuracies. The product is varied to suit requirements and as such some features may
vary or be disabled. This document should be accepted as a guide only to the use of the product.
In the effort for continued improvements in design and quality, products features and information
regarding setting up, installation and use of all Ingenico products is subject to change without prior
notice.
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