Ingenico iWL Series User manual

INSTALLING AND INITIALIZING
THE ACKROO GIFT AND LOYALTY POS APPLICATION
ON INGENICO iWL SERIES TERMINALS

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals
Version 305.3.1
Copyright © Ackroo Inc.
2
Contents
BUTTON FUNCTIONS...................................................................................................................................... 2
BEFORE YOU BEGIN....................................................................................................................................... 3
INSTALLATION AND INITIALIZATION PROCEDURE.................................................................................................. 4
TROUBLESHOOTING....................................................................................................................................... 6
Button Functions
Button
Function
1
F1 –this is a variable key
2
F2 –this is a variable key
3
F3 –this is a variable key
4
F4 –this is a variable key
5 –FButton
Press to access the System Menu. When entering
text, press to specify letters and characters.
6 –#Button
Press to access the Admin menu for reports and
management.
7 –Cancel Button
Press to immediately stop the current activity and
return to the idle screen.
8 –Clear/Back Button
Press to stop the current activity and restart the
current activity, such as entering a password.
9 –Enter Button
Press to confirm and continue with the activity in
progress.

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals
Version 305.3.1
Copyright © Ackroo Inc.
3
Before You Begin
Before you begin installation, you must perform all the following tasks:
1. Carefully read through all of the instructions to familiarize yourself with the process.
2. Verify that your point of sale terminal is an Ingenico iWL220 terminal.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158.
3. Verify that your terminal is connected to the Internet.
If you are unsure, please contact the Chase Paymentech Help Desk at 1-800-265-5158.
4. Verify that your Ackroo Welcome Kit included a USB key.
If it did not, please contact Ackroo at 1-866-815-3428.
5. Complete manual settlement to close any open batches.
Refer to your iWL220 Terminal Guide for help.
6. The terminal is pre-loaded with three applications called TSA, Chase, and Core App. Ensure these applications meet
the minimum system requirements for the Ackroo app. Reboot the terminal by pressing the [Clear/Back] button
and the [#] button simultaneously; as the terminal initializes, it will display the versions for these three applications
on screen one by one. Ensure their versions are as follows:
Application
Version
TSA
210 (or higher)
Chase
220 (or higher)
Core App
373 (or higher)
If any of the version numbers are lower than the values listed above, please contact the Chase Paymentech Help
Desk at 1-800-265-5158 and request a terminal application update.

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals
Version 305.3.1
Copyright © Ackroo Inc.
4
Installation and Initialization Procedure
Step 1
1) Power down your terminal by pressing the
yellow [Clear/Back] button and the [#] button
simultaneously.
Step 2
2) Attach the USB-to-micro-USB dongle to the
port on the side of the iWL terminal.
3) Attach the USB key to the dongle.
Step 3
:–)
4) Press the Green [Enter] Key to power the
terminal back up.
5) When the ‘:-)’ Smiley Face appears, Press and
hold the [F4] button.
Step 4
USB MASS STORAGE
6) Release the [F4] button once the text USB
MASS STORAGE appears on the screen.
The terminal will complete the installation of the application.
Once the installation is complete, the terminal will reboot.
The Ackroo Application will appear under the Third Party menu in the Payment application.

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals
Version 305.3.1
Copyright © Ackroo Inc.
5
Step 5
MAIN MENU
9 –Settlement
10 –Reprint
11 –Reports
12 –Third Party
7) Launch the Ackroo application by selecting the
Third Party from the main menu.
You may need to scroll down with the [F3] button.
Step 6
THIRD PARTY
1 –ACKROO
8) Select <ACKROO> in the <THIRD PARTY>
menu.
Step 7
GO ONLINE TO:
pin.ackroo.com
GET A PIN, ENTER
AND PRESS OK.
1) Retrieve the terminal activation code as
prompted on screen.
Go to https://pin.ackroo.com and sign-in
with your account email address and password.
From the drop-down lists, choose the Business,
Location, Receipt and Menu preferences. Click
Continue.
A 6-digit Pin will generate. Enter this in the Ackroo
menu on the terminal.
Once this step is complete, your terminal will begin
initializing.
Step 8
ACKROO
1 –FUND CARD
2 –REDEEM CARD
3 –EARN LOYALTY
4 –REDEEM LOYALTY
5 –CHECK BALANCE
You are now ready to start processing
Ackroo Gift and Loyalty cards!

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals
Version 305.3.1
Copyright © Ackroo Inc.
6
Troubleshooting
Issue
Cause and Solution
The Third Party menu is not visible after terminal reboots.
One of either the Chase or Core App applications are out of
date on your terminal. Contact the Chase Paymentech Help
Desk at 1-800-265-5158 and request a terminal application
update.
When I launch the Ackroo application, the screen displays
NETWORK ERROR.
Ensure your terminal is plugged into a high-speed internet
service.

Merchant Support
1-866-815-3428