Ingenico AXIUM RX5000 User manual

AXIUM DX4000 Desktop
User Guide
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

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AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Table of Contents
1. Introduction
2. Presentation
2.1 Content of the box
2.2 Overview of AXIUM DX4000 Desktop
2.3 Key Locations and Functions
2.4 Touch Panel
3. Use of the terminal
3.1 Power on/Power off the terminal
3.2 Reading cards
3.3 Usage of Front Camera
3.4 USB Type-C
3.5 MAGIC BOX
4. Installation
4.1 Recommendations
4.2 Installing modules
4.3 Paper roll
4.4 Battery
4.5 Visual Impaired (VI) Accessory(optional)
5. Recommendations
5.1 Safety
5.2 Security of your terminal
5.3 Fixed installation
5.4 Cleaning the terminal
5.5 Transport and storage
6. Standards
7. Troubleshooting
Contents
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We hope that you will be fully satisfied with your new AXIUM DX4000
Desktop terminal.
Read this guide to understand and make the best use of your terminal. It
presents you the necessary information about use, installation,
maintenance, safety and security recommendations.
1. Introduction
WARRANTY/ SECURITY
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
Use only the power supply included with the product to
ensure best performance and safety. Maintenance should
only be provided by Ingenico authorized technician.
Failure to comply with these instructions will void the
manufacturer’s responsibility.
3
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

2. Presentation
2.1 Contents of the box
AXIUM DX4000 Desktop terminal unit
equipped with a paper roll
Power adapter
A battery pack
This user guide
One MAGIC BOX
WARNING
The power supply unit provided with your equipment is
specially designed for INGENICO AXIUM DX4000 Desktop
terminal. Do not use any other power supply. The use of a
power supply with apparently similar voltage/current
characteristics may damage your terminal.
ADVICE
Keep the package. It must be re-used whenever the
terminal is shipped.
In all EU member states, operation of 5150-5350MHz is
restricted to indoor use only.
4
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

1) Contactless landing zone
3) Power key
5) Battery cover
7) Smart Card reader
9) Front Camera
2) LEDs for Contactless Card
4) Volume keys
6) Magnetic card reader
8) LCD and touch screen
2.2 Overview of AXIUM DX4000 Desktop
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AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

10) Battery compartment
12) Micro SD slot
14) USB Type-C connector
16) Battery socket
11) SAM 2 card slot,SAM 1 card slot
13) Speaker
15) SAM card slot
17) Easy Loading Printer
Weight
Dimension (L x W x H)
Electrical mains network
435g (including battery)
177.6 X 80 X 56.8mm
100-240VAC/50-60Hz Class II
6
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

2.3 Key Locations and Functions
Three physical keys on the left side of the terminal: a power button and two
volume keys.
Three capacitive keys at the bottom of the screen：Menu,Home and Back
keys.
The AXIUM DX4000 Desktop is equipped with touch panel that allows you
capture functions and menus by your finger.
2.4 Touch Panel
Volume Keys
Back
Power button
Home
Menu
7
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3. Use of the terminal
3.1 Power on/Power off the terminal
Make sure the terminal battery is correctly installed.
Press <Power> button for about 1s until the display is turned on.
Press and hold <Power> button for more than 2s until the display shows
the following menu.
Press <Power off>.
If the battery is empty, the terminal will automatically shut off.
In the event of abnormal behavior of the terminal, press and hold the
power button for 8 seconds to force the terminal to power off.
Terminal restart:
Power On Terminal:
Power Off Terminal:
Battery Low:
ADVICE
Before using the terminal, always check if the roll of
paper is present.
8
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.2 Reading cards
Magnetic stripe card
Contactless card
The card can be read
bi-directionally, with the
stripe facing the terminal.
Use a regular movement in
order to ensure a reliable
card reading.
Bring the card firmly up to
the active zone.
Keep the card close to the
reader during the
transaction.
On the front,LEDs are
displayed to indicate
transaction processing.
To conserve battery power, the screen may be turned off with a short
press of the power button. (approximately 0.5 seconds)
Screen saver mode:
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AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

Smart card
Insert the card horizontally
with the metal chip facing
upward and leave in position
throughout the transaction.
3.3 Usage of Front Camera
The brightness of the mobile
phone must be set to the
brightest or not less than the
2/3 of the maximum
brightness.
The screen of the mobile
phone must face the front
scanning head above the
terminal screen and keep it
stationary.
The screen of the mobile phone must be parallel to the front scanning
head.
The vertical distance between the screen of the mobile phone and the
front scanning head should be between 10~ 30 cm; 20 cm would be the
best.
The terminal will beep with a successful scanning.
10
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.4 USB Type-C
There is a USB type-C connector on the
bottom side of the terminal.
The connector manages Host and Slave
connections.
3.5 MAGIC BOX
3.5.1 Device Introduction
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AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

3.5.2 Interface definition
3.5.3 Product Technology Features
Product Technology Specifications
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AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

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AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved
Environmental conditions for running, storing and delivering the product:
Environmental conditions
Product Functions
3.5.4 Installation
Note: Please put the cable to the correct position in the battery compartment, as
the third picture shown

3.5.5 Notes
3.5.6 Delivery and Storage
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AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

4. Installation
4.1 Recommendations
(*)Excluding battery charging
Operating conditions
Battery charging conditions
Storage conditions
Ambient temperature*
Ambient temperature
Ambient temperature
From -10°C to +50°C (14°F to 122°F)
From 0°C to +40°C (32°F to 104°F)
From -20°C to +70°C (-4°F to 158°F)
From 5% to 90%, Non-condensing
Max relative humidity
Max relative humidity
From 10% to 90%, Non-condensing
15
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

4.2 Installing modules
4.2.1 SAM
WARNING
Switch off the terminal before opening the battery door.
The SAM connectors are located inside the terminal, in a closed
compartment.
SAMs are identified by the engraved marks on the lower housing.
Turn the terminal and remove
the battery door.
16
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

ADVICE
AXIUM DX4000 Desktop is equipped with a dual SAM slot.
When using two SAM cards,it is recommended to insert the
bottom one first,then the top one.
When using only one SAM card, it is recommended to insert
SAM1 slot (bottom).
When introducing a SAM into slot, be sure to put the cut corner as
indicated on the picture.
Close the battery door.
17
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

WARNING
Switch off the terminal before opening the battery door.
4.2.2 MicroSD Memory Card
MicroSD connector is located inside the terminal, in a closed compartment.
Turn the terminal and remove the battery door.
MicroSD are identified by the engraved marks on the lower housing.
Slide the cover to the end and pull to open it. Insert MicroSD card, push
the cover to close and slide it to the top to lock it. Be sure to put the
MicroSD card contacts downside and the cut corner as indicated on the
figure.
Close the battery door.
The terminal supports MicroSD up to 32GB.
18
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

R40 paper roll characteristics Precisions
Color
Width
Diameter
Length
White
58mm
40mm
About 18 meters
Storage in hot wet places(near air-conditioner,humidity higher
than 85%).
Exposure to sunlight or ultraviolet for long periods.
Contact with organic solvents(solvent type adhesive).
Direct contact with materials containing plasticizers (PVC
transparent folders or envelopes).
4.3 Paper roll
4.3.1 Main characteristics of INGENICO paper roll
The thermal paper can be deteriorated by poor storage conditions,so
we recommend you to avoid:
WARNING
For best product performance, only use heat sensitized paper
approved by Ingenico.
Direct contact with <<diazo>>papers.
Direct contact with water.
Rubbing or pressing the paper too strongly.
19
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved

ADVICE
If you insert a new R40 paper roll, tear off the first
length (one complete turn to avoid printing on adhesive
footprint).
4.3.2 Installing paper roll
Open the paper cover by lifting the catch located at the top of AXIUM
DX4000 Desktop and pull the cover to the rear of the terminal.
Insert the paper roll in the compartment following the directions shown
on the below picture.
Pull the paper up to the top of terminal, maintain the paper and close
the cover.
Press simultaneously on both upper corners of the paper flap until it
clips into position.
Please note that the paper should be cut off upward.
WARNING
Switch off the terminal prior to installing a paper roll. Use only
paper approved by Ingenico.
The use of no-approved paper is likely to damage the printer of
your terminal.
20
AXIUM DX4000 Desktop
07 / 05
Copyright© 2023 Ingenico –
Banks and Acquirers International Holding SAS
All rights reserved