Ingenico ICT 220 User manual

INCLUDED IN YOUR BOX
TERMINAL SET-UP
HOT KEYS
Your terminal will arrive programmed and all you need to do is plug it in. You will either have
your terminal set-up: Internet Connection or Dial Up. Internet is the preferred method of
communication.
• Credit Card Terminal
• External Pin pad (Optional)
• Power Supply – 2 pieces
• IP Cabling - Phone Line | Ethernet Cable
• Training Guide
• Two Rolls of Paper
• Manufacturer User Guide
Ingenico ICT 220 | ICT 250
Training Guide
GLOSSARY
F1: Scroll Down F3: Up Arrow
F2: Down Arrow
Red Key: Go Back to Previous Screen
Yellow Key: Back Space Green Key: Enter
Pound Key:
Access Report Menu
F4: Select
TERMINAL MESSAGES
Amount Due/Balance Due: A partial
authorization has occurred. Ask customer for
another form of payment for the remaining
balance of the sale.
Press ENTER to print the receipt. Pressing
CANCEL will not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE):
Checks if the street address and ZIP code
entered match the customer’s billing address.
Call: Call Voice Authorization Center. If
approved, proceed with Ofine Entry.
Hold/Call or Pick Up Card: Hold the card. Call
the Voice Authorization Center.
Care Read Error: Magnetic stripe did not read.
Swipe card again or manually key in account
number.
Lost Comm with Host: A communication
error has occurred. Check line connections,
call Help Desk.
GB (Number): Good batch. Batch transmis-
sion accepted.
Manual Entry Not Allowed: Current transac-
tion will not allow manual entry. Debit cards
may not be manually keyed-in.
QD (Number) or RB (Number): Quit
Duplicating or Rejected Batch. Call Help
Desk. Record Not Found: Invoice number is
not found in terminal batch.
Settlement Unsuccessful: Settlement failed,
call help desk.
V-Code: Verication Code. A3-4 digit non
embossed number found on card signature
panel or near embossed account number on
front. V-code may be prompted on a manually
entered transaction.
EBT DEFINITIONS
Electronic Voucher: Form which is completed
by a merchant when a Food Stamp transaction
authorization cannot be received through the
terminal.
FCSOID (Food and Consumer Services
Identifier): Identies a merchant as approved
to accept Food Stamps.
Voucher AP (Voucher Approval Code): A
Voice Authorized Approval Code received
when a Food Stamp transaction authorization
through the terminal is not possible. To obtain,
call the Voice Authorization Center.
Voucher S/N (Voucher Serial Number): A
pre-printed number found on an Electronic
Voucher form.
MERCHANT CUSTOMER SERVICE
Monday – Friday 8:00am – 5:00pm CST
1.800.944.1399 | SignaPay.com
FOR ADDITIONAL INFORMATION AND VIDEOS, PLEASE VISIT:
www.signapay.com/equipment/ingenico-ict220
www.signapay.com/equipment/ingenico-ict250
After Hours Support:
• If your Merchant ID Number Begins with: 389900 - 888.830.0555
• If your Merchant ID Number Begins with: 7620 - 877.243.6542
• If your Merchant ID Number Begins with: 536385 - 800.228.0210

TO RUN A CREDIT SALE
• Press Green Key
• Press Green Key a second time.
• Press Green Key a third time.
• Enter amount of sale
• Press the Green Key
• Press F1 to complete the sale.
• There are three ways to run the sale:
- Swipe card (Magnetic must be facing
toward the keys)
- For Apple Pay/Other NFC products:
Instead of swiping card, the customer
taps his/her phone once they have
selected the credit card they would
like to use
- For EMV cards with a chip, fully insert
the card at the bottom of the terminal
and leave inside the terminal until
directed to remove the card.
• Customer receipt copy: Press F1 for YES or
Press F4 for NO.
For this training exercise, run two different
sales. We will void one of these sales prior to
closing the batch, and return one sale after
the batch has been closed.
TO RUN A DEBIT SALE
• Press Green Key
• Press Green Key or the number 1 key
• Press (F2) to scroll down and select debit
• Press (2) or the green key
• Enter amount of Sale
• Press the Green Key
• Tip required will be display on the screen.
Press F1 for YES or F2 for NO
• Swipe card (Magnetic must be facing
toward the keys)
• Customer enters his/her 4 digits pin number
• Press Green Key
TRAINING GUIDE TRAINING GUIDE (CONT.)
PROCESS A VOID
Note: A void is also called a reversal.
• Press the Green Key
• Press 3
• Press 1
• The last four digits of the credit card and
the transaction amount will be shown on
the screen
• Press the F2 Key to scroll down to the next
transaction, and press F3 key to scroll up to
the previous transaction
• When you nd the transaction you want
to void, press F4
• Press F1 to conrm the void
• Customer copy:
Press F1 for YES or Press F4 for NO
ADJUST TIP (RESTAURANT APP.)
• Press the number 5 key
• The menu search tip adjustment will display
on screen
• Press: (1) for all trans (2) reference number
(found on receipt), (3) clerk #, (4) invoice
#/ PO#
• *** recommended to select 1 for all
transactions by pressing the green key***
• Conrm last 4 digits of credit card number
display on the screen
• Press (F4) to select the transaction
• Enter tip amount $
• Press the green key
• Conrm transaction
• Press (F1) to accept OR (F4) to change
• To adjust another sale: Press F1 for YES or
Press F4 for NO.
PROCESS A REFUND
• Press the Green Key
• Press 2
• Press 1
• Enter the return amount $
• Press the Green Key
• Swipe card or key in card number:
For NFC: Tap the customer’s phone once
they have selected their credit card
For EMV: Insert card into the bottom of
the terminal
• Customer copy: Press F1 for YES or Press
F4 for NO.
TO PRINT REPORTS
• Press the # key (above green key)
• Press 0 zero key
• Select the report you would like to print by
pressing the number associated with the
report (0=Detail, 1=Summary, etc.)
• Press 1 to print Report or Press 2 to display
report on the screen
TO REPRINT RECEIPT
• Press 8
• Scroll down to “reprint”
• Press green button or #3
• The reprint menu will display on the screen
• Press (1) for last receipt (2) Search or (1)
for last transaction
• Last receipt menu will display on the
screen
- Select (1) merchant copy
- Select (2) for merchant copy
- Select (3) for both
• Press Green Key
CLOSE THE BATCH
• Press the number 7 key
• Credit/Debit/EBT will display on the screen
• Close batch and deposit funds? Press F1 for
YES or Press F4 for NO.
• Reprint report? Press F1 for YES or Press
F4 for NO.
This is an
EMV card.

TO RUN A CREDIT SALE
• Press Green Key
• Press Green Key a second time.
• Press Green Key a third time.
• Enter amount of sale
• Press the Green Key
• Press F1 to complete the sale.
• There are three ways to run the sale:
- Swipe card (Magnetic must be facing
toward the keys)
- For Apple Pay/Other NFC products:
Instead of swiping card, the customer
taps his/her phone once they have
selected the credit card they would
like to use
- For EMV cards with a chip, fully insert
the card at the bottom of the terminal
and leave inside the terminal until
directed to remove the card.
• Customer receipt copy: Press F1 for YES or
Press F4 for NO.
For this training exercise, run two different
sales. We will void one of these sales prior to
closing the batch, and return one sale after
the batch has been closed.
TO RUN A DEBIT SALE
• Press Green Key
• Press Green Key or the number 1 key
• Press (F2) to scroll down and select debit
• Press (2) or the green key
• Enter amount of Sale
• Press the Green Key
• Tip required will be display on the screen.
Press F1 for YES or F2 for NO
• Swipe card (Magnetic must be facing
toward the keys)
• Customer enters his/her 4 digits pin number
• Press Green Key
TRAINING GUIDE TRAINING GUIDE (CONT.)
PROCESS A VOID
Note: A void is also called a reversal.
• Press the Green Key
• Press 3
• Press 1
• The last four digits of the credit card and
the transaction amount will be shown on
the screen
• Press the F2 Key to scroll down to the next
transaction, and press F3 key to scroll up to
the previous transaction
• When you nd the transaction you want
to void, press F4
• Press F1 to conrm the void
• Customer copy:
Press F1 for YES or Press F4 for NO
ADJUST TIP (RESTAURANT APP.)
• Press the number 5 key
• The menu search tip adjustment will display
on screen
• Press: (1) for all trans (2) reference number
(found on receipt), (3) clerk #, (4) invoice
#/ PO#
• *** recommended to select 1 for all
transactions by pressing the green key***
• Conrm last 4 digits of credit card number
display on the screen
• Press (F4) to select the transaction
• Enter tip amount $
• Press the green key
• Conrm transaction
• Press (F1) to accept OR (F4) to change
• To adjust another sale: Press F1 for YES or
Press F4 for NO.
PROCESS A REFUND
• Press the Green Key
• Press 2
• Press 1
• Enter the return amount $
• Press the Green Key
• Swipe card or key in card number:
For NFC: Tap the customer’s phone once
they have selected their credit card
For EMV: Insert card into the bottom of
the terminal
• Customer copy: Press F1 for YES or Press
F4 for NO.
TO PRINT REPORTS
• Press the # key (above green key)
• Press 0 zero key
• Select the report you would like to print by
pressing the number associated with the
report (0=Detail, 1=Summary, etc.)
• Press 1 to print Report or Press 2 to display
report on the screen
TO REPRINT RECEIPT
• Press 8
• Scroll down to “reprint”
• Press green button or #3
• The reprint menu will display on the screen
• Press (1) for last receipt (2) Search or (1)
for last transaction
• Last receipt menu will display on the
screen
- Select (1) merchant copy
- Select (2) for merchant copy
- Select (3) for both
• Press Green Key
CLOSE THE BATCH
• Press the number 7 key
• Credit/Debit/EBT will display on the screen
• Close batch and deposit funds? Press F1 for
YES or Press F4 for NO.
• Reprint report? Press F1 for YES or Press
F4 for NO.
This is an
EMV card.

INCLUDED IN YOUR BOX
TERMINAL SET-UP
HOT KEYS
Your terminal will arrive programmed and all you need to do is plug it in. You will either have
your terminal set-up: Internet Connection or Dial Up. Internet is the preferred method of
communication.
• Credit Card Terminal
• External Pin pad (Optional)
• Power Supply – 2 pieces
• IP Cabling - Phone Line | Ethernet Cable
• Training Guide
• Two Rolls of Paper
• Manufacturer User Guide
Ingenico ICT 220 | ICT 250
Training Guide
GLOSSARY
F1: Scroll Down F3: Up Arrow
F2: Down Arrow
Red Key: Go Back to Previous Screen
Yellow Key: Back Space Green Key: Enter
Pound Key:
Access Report Menu
F4: Select
TERMINAL MESSAGES
Amount Due/Balance Due: A partial
authorization has occurred. Ask customer for
another form of payment for the remaining
balance of the sale.
Press ENTER to print the receipt. Pressing
CANCEL will not void the transaction.
AVS (ADDRESS VERIFICATION SERVICE):
Checks if the street address and ZIP code
entered match the customer’s billing address.
Call: Call Voice Authorization Center. If
approved, proceed with Ofine Entry.
Hold/Call or Pick Up Card: Hold the card. Call
the Voice Authorization Center.
Care Read Error: Magnetic stripe did not read.
Swipe card again or manually key in account
number.
Lost Comm with Host: A communication
error has occurred. Check line connections,
call Help Desk.
GB (Number): Good batch. Batch transmis-
sion accepted.
Manual Entry Not Allowed: Current transac-
tion will not allow manual entry. Debit cards
may not be manually keyed-in.
QD (Number) or RB (Number): Quit
Duplicating or Rejected Batch. Call Help
Desk. Record Not Found: Invoice number is
not found in terminal batch.
Settlement Unsuccessful: Settlement failed,
call help desk.
V-Code: Verication Code. A3-4 digit non
embossed number found on card signature
panel or near embossed account number on
front. V-code may be prompted on a manually
entered transaction.
EBT DEFINITIONS
Electronic Voucher: Form which is completed
by a merchant when a Food Stamp transaction
authorization cannot be received through the
terminal.
FCSOID (Food and Consumer Services
Identifier): Identies a merchant as approved
to accept Food Stamps.
Voucher AP (Voucher Approval Code): A
Voice Authorized Approval Code received
when a Food Stamp transaction authorization
through the terminal is not possible. To obtain,
call the Voice Authorization Center.
Voucher S/N (Voucher Serial Number): A
pre-printed number found on an Electronic
Voucher form.
MERCHANT CUSTOMER SERVICE
Monday – Friday 8:00am – 5:00pm CST
1.800.944.1399 | SignaPay.com
FOR ADDITIONAL INFORMATION AND VIDEOS, PLEASE VISIT:
www.signapay.com/equipment/ingenico-ict220
www.signapay.com/equipment/ingenico-ict250
After Hours Support:
• If your Merchant ID Number Begins with: 389900 - 888.830.0555
• If your Merchant ID Number Begins with: 7620 - 877.243.6542
• If your Merchant ID Number Begins with: 536385 - 800.228.0210