Ingenico Link 2500 User manual
INGENICO–28‐32BoulevarddeGrenelle–75015Paris‐FRANCE
Tél.+33(0)158018000–Fax+33(0)158019135
www.ingenico.com
Link/2500
USERGUIDE
UserGuide
USERGUIDE• 2/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
Contents
1.Introduction__________________________________________________3
2.Presentation__________________________________________________6
2.1.Contentofthebox____________________________________________________6
2.1.1.Terminal______________________________________________________________________6
2.2.OverviewoftheLink/2500______________________________________________7
2.3.Keyboarddetailsandfunctionality______________________________________10
3.Useoftheterminal____________________________________________11
3.1.Switchingofftheterminal_____________________________________________11
3.2.Readingcard________________________________________________________11
4.Installation___________________________________________________13
4.1.Recommendations___________________________________________________13
4.2.USBTerminalconnections_____________________________________________14
4.2.1.USB________________________________________________________________________14
4.3.Openingtrapdoor____________________________________________________14
4.4.SAMs&SIMs________________________________________________________15
4.5.Battery_____________________________________________________________16
4.5.1.Maincharacteristics___________________________________________________________16
4.5.2.Installingthebattery__________________________________________________________16
4.5.3.Chargingthebattery____________________________________________________________17
4.5.4.Changingthebattery__________________________________________________________18
5.Recommendations_____________________________________________19
5.1.Safety______________________________________________________________19
5.2.Securityofyourterminal______________________________________________21
6.Standards___________________________________________________22
7.Troubleshooting_____________________________________________23
USERGUIDE• 3/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
1. Introduction
WehopethatyouwillbefullysatisfiedwithyournewterminalLink/2500.Thisterminalis
availableindifferentmodels.Pleaseselectbyyourselfinthisdocumentationitemsrelated
toyourmodel.
Readthisguidetounderstandandmakethebestuseofyourterminal.
Itpresentsyouthenecessaryinformationaboutuse,installation,maintenance,safetyand
securityrecommendations.
WARRANTY/SECURITY
Useonlythepowersupplyincludedwiththeproducttoensurebest
performanceandsafety.MaintenanceshouldonlybeprovidedbyIngenico
authorizedtechnician.
Failuretocomplywiththeseinstructionswillvoidthemanufacturer’s
responsibility.
ThissymbolindicatesanimportantWarning.
Thissymbolindicatesapieceofadvice.
USERGUIDE• 4/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance
couldvoidtheuser'sauthoritytooperatetheequipment.
Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowingtwo
conditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptany
interferencereceived,includinginterferencethatmaycauseundesiredoperation.
ThisequipmentcomplieswithFCCradiationexposurelimitssetforthforanuncontrolled
environment.
Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyotherantennaor
transmitter.
Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigital
device,pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgeneratesuses
andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththe
instructions,maycauseharmfulinterferencetoradiocommunications.However,thereisno
guaranteethatinterferencewillnotoccurinaparticularinstallation.Ifthisequipmentdoescause
harmfulinterferencetoradioortelevisionreception,whichcanbedeterminedbyturningthe
equipmentoffandon,theuserisencouragedtotrytocorrecttheinterferencebyoneormoreof
thefollowingmeasures:
—Reorientorrelocatethereceivingantenna.
—Increasetheseparationbetweentheequipmentandreceiver.
—Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris
connected.
—Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
SARtestsareconductedstandardoperatingpositionsacceptedbytheFCC/CanadaISEDCwiththe
devicetransmittingatitshighestcertifiedpowerlevelinalltestedfrequencybands,
althoughtheSARisdeterminedatthehighestcertifiedpowerlevel,theactualSARlevelofthe
productwhileoperatingcanbewellbelowthemaximumvalue.
Beforeanewdeviceisaavailableforsaletothepublic,itmustbetestedandcertifiedtothe
FCC/CanadaISEDCthatitdoesnotexceedtheexposurelimitestablishedbytheFCC/Canada
ISEDC,Testsforeach
DeviceareperformedinpositionsandlocationsasrequiredbytheFCC/CanadaISEDC.
Forhandheldoperation,thisdevicehasbeentestedandmeetstheFCC/CanadaISEDCRFexposure
Guidelines.Thedeviceshouldbeoperatedwithminimumdistance20cmfromthebody.
Non‐compliancewiththeaboverestrictionsmayresultinviolationofRFexposureguidelines.
ThisdevicecomplieswithISEDClicence‐exemptRSSstandard(s).Operationissubjecttothe
followingtwoconditions:
(1)thisdevicemaynotcauseinterference,and
(2)thisdevicemustacceptanyinterference,includinginterferencethatmaycauseundesired
operationofthedevice.
LeprésentappareilestconformeauxCNRd'ISEDCapplicablesauxappareilsradioexemptsde
licence.L'exploitationestautoriséeauxdeuxconditionssuivantes:
(1)l'appareilnedoitpasproduiredebrouillage,et
(2)l'utilisateurdel'appareildoitacceptertoutbrouillageradioélectriquesubi,mêmesile
brouillageestsusceptibled'encompromettrelefonctionnement.
ThisClassBdigitalapparatuscomplieswithCanadianICES‐003.
CetappareilnumériquedelaclasseBestconformeàlanormeNMB‐003duCanada.
Cetappareilest
conformeauxlimitesd'expositionderayonnementRFISEDCétabliespourunenvironnementnon
contrôlé.
Cetémetteurnedoitpasêtreco‐implantéoufonctionnerenconjonction
AnyChangesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliance
couldvoidtheuser’sauthoritytooperatetheequipment.
Tousleschangementsoumodificationsnonexpressémentapprouvéeparleresponsabledela
conformitépourraitviderl'utilisateuresthabilitéàexploiterl'équipement.
USERGUIDE• 5/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
lesessaissonteffectuésdespositionsstandardacceptéeparl'icavecledispositifdetransmettreà
sonplushautniveaudepuissancecertifiéedanstoustestésdesbandesdefréquence,
bienquelar‐sestdéterminéauplushautniveaudepuissancecertifiée,lavaleurréelledeproduit
dansl'exploitationpeutêtrebienendessousdelavaleurmaximale.
avantunnouvelappareilestdisponiblepourlaventeaupublic,ildoitêtretestéetcertifiéàl'ic
qu'ilnedépassepasleslimitesd'expositionétabliesparl'ic,lestestspourchaque
appareilsonteffectuésdansdespostesetdesendroitscommerequisparl'ic.
desmanuels,cedispositifaététestéetrépondàl'icdel'expositionauxrfdirectives.ledispositif
doitêtreexploitéavecdistanceminimalede20cmdel'organisme.
non‐conformitéaveclesrestrictionsci‐dessuspeutentraînerl'expositionauxradiofréquences,en
violationdesdirectives
USERGUIDE• 6/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
2. Presentation
2.1. Contentofthebox
2.1.1. Terminal
ADVICE
Keepthepackaging.Itmustbere‐usedwhenevertheterminalisshipped.
Link
/
2500terminalunit
Abatterypackdisconnected
Userguide
USERGUIDE• 7/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
2.2. OverviewoftheLink/2500
Terminalunit
2’’4
LCDDisplay
Smartcardreade
r
Magneticcard
reade
r
Contactlessreade
r
USERGUIDE• 8/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
Weight
(withoutbattery)
155g
Dimensions(Lxwxh)129x70x17mm
Electricalmainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipment
ConnectionsonterminalTypeCUSBseriallink
Powerconnector
Normal
option:
Compartmentwherearelocated:
•thebatterypack
•themodulesSAM1/SAM2
Model
1
(
FCCID:
XKB‐L2
5
00CLWIBT
)
USERGUIDE• 9/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
Weight
(withbatteryinside)
121g
Dimensions(Lxwxh)129x70x13mm
Electricalmainsnetwork100‐240VAC/50‐60Hz‐ClassIIequipment
ConnectionsonterminalTypeCUSBseriallink
Powerconnector
Special
option:
•Thinner
•Nobatterypack,batteryinside;
•NoTelecommmodule
Model2
(
FCCID:
XKB‐L2
5
00CLBT
)
USERGUIDE• 10/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
2.3. Keyboarddetailsandfunctionality
Somekeyscanhaveotherfunctionsaccordingtotheapplicationsthatareintheterminal.
Thefunctionskey
accessesthedifferent
a
pp
licationmenus
Theredkeycancelsthe
procedureinprogress
Theyellowkeycancelsthelast
character
Thegreenkeyvalidatesinput
selectionsandinformation.
Itisalsousedtoswitchonthe
terminal
USERGUIDE• 11/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
3. Useoftheterminal
ADVICE
Beforetousetheterminal,alwayscheckiftherollofpaperispresent.
3.1. Switchingofftheterminal
Ifthebatteryisemptyandtheterminalinuseisremovedfromitsbase,theterminal
automaticallyshutsoff.
Itmayalsobeswitchbypressingsimultaneouslyand (yellowkey)forone
second.
Inordertorestarttheterminal,pressonthekeyboard.
3.2. Readingcard
Magneticstripecard
Thecardcanbereadeitherfrombottomtotoporfromtoptobottom,withthestripe
facingtheterminal.
Usearegularmovementinordertoensureareliablecardreading.
USERGUIDE• 12/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
Smartcard
•Cardreader:insertthecardhorizontallywiththechipfacingupwardsandleavein
positionthroughoutthetransaction.
Contactless
•Bringthecardfirmlyuptotheactivezone.Keepthe
cardclosetothereaderduringthetransaction
•The4virtualLEDsaredisplayedduringthetransaction.
Theterminalbehaviorforthecardholdermaydependon:
•Theterminalenvironment
•Localusage(language…)
USERGUIDE• 13/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
4. Installation
4.1. Recommendations
LocationoftheLink/2500
Placethebaseonflatsurfacenearanelectricsocketandaccordingtothebasetothe
telephoneoranEthernetsocket.Theterminalshouldbeplacedfarfromanyveryhotzones,
protectedfromvibrations,dust,dampandelectromagneticradiation(computerscreen,
anti‐theftbarrieretc.).
Operatingconditions
Ambienttemperaturefrom+0°Cto+50°C
Maxrelativehumidity85%at+40°C
Batterychargingconditions
Ambienttemperaturefrom+0°Cto+40°C
Storageconditions
Ambienttemperaturefrom‐20°Cto+55°C
Maxrelativehumidity85%at+55°C
USERGUIDE• 14/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
4.2. USBTerminalconnections
4.2.1.USB
•ThereisanUSBconnector(USBtypeC)ontherightsideoftheLink/2500Wireless
terminal(seebelowpicture).ThisconnectormanagesHostandSlaveconnexions.
•TheterminalsupportsUSBKeyswithFAT16orFAT32
•TheUSBKeyhastobeusedwithanUSBadapter(referstoaccessoriessection)
*TypeCconnectordurability:upto10000matingcycles
4.3. Openingtrapdoor
ThissectiononlyfitforModel1.Model2integratebatteryinside,sonotrapdoor.
CAUTION:
Switchofftheterminalbeforeopeningthetrapdoor.
•Turntheterminalandunclipthetrapdoorbypushingontheclip
withasshownwiththearrowsonthepicture
USBtypeC
ConnectorusedforPCtravel
charger,USBKey,etc…
Model1
USERGUIDE• 15/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
4.4. SAMs
ThisSectiononlyfit for Model 1, Model 2 no SAMs functions. No SAMs connectors.
TheconnectormodulessecuritySAMsislocatedinsidetheterminal,inaclosed
compartment.
•SAMsareidentifiedbytheengravedmarksonthelowerhousing
•WhenintroducingaSAMinitsslot,besuretoputthecutcorner
asindicatedontheengravedmarks
SAM2Connector
S
A
M
1
Connecto
r
Model
1
USERGUIDE• 16/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
4.5. Battery
4.5.1.Maincharacteristics
CharacteristicsLi‐ion
1250
mAh
Charge
(powersupply‐1.0A)
50%capacityin1,5h;fullcapacityin4hours
Batterylife
•450transactionswithfullychargedbattery,backlit
activated.
•CanremainpoweredONupto150hoursterminalin
sleepingstatestartingwithfullychargedbatteryand
withoutenergyconsumptionrelatedtobacklight
*Thebatterycapacitydependsonthemodelofterminalanditsuse
4.5.2. Installingthebattery
WARNING
Checkthattheterminalisnotconnectedtothemainelectricnetwork.
ThissectiononlyfitforModel1.Model2integratebatteryinside,cannotremovethe
battery.
•Turnyourterminalandunclipthebatterytrapdoorbypushingon
thebuttonasshownonthepicture
•Disengagethetrapdoor
•Takethebatterypackincludedinthebox
•Locatethebatterypackconnectorbesidethebattery
compartment
•Plugthebatterypackconnectoraccordingto
theconnectorlocatingsystemand(asshown
onpicture).
Verifythatitlocks.
•Placethebatterypackinitscompartment.
•Closethebatterycompartmenttrapdoor.
Batterycompartment
Model
1
USERGUIDE• 17/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
4.5.3. Chargingthebattery
¾Whendoesthebatteryneedtobecharged?
•Oninitialstart‐up,chargethebatteryfor16hoursundertheenvironmental
conditionsstatedabove
•Whenuseddaily,theterminalrechargesitsbatterieseachtimeitisplacedonits
base.Chargingisautomatic
•Whenusedwithaterminalpowersupply:connectthepowersupplytoLink/2500
powerconnector.
¾Howdoesthebatteryneedtobecharged?
•Theenvironmentinwhichthechargetakesplaceinfluencesbatterylifetimeand
autonomy(numberoftransactions)
Theoptimalconditionsareasfollows:
Chargingawayfromanyexternalheatsource(radiator,sun,enclosedarea…)
Theoptimaltemperatureisbetween+15°Cand+25°C
¾Howcanthebatterybecharged?
Usingtheterminalpowersupply
•ConnecttheterminalpowersupplyunittotheterminaltypeCconnectorlocatedon
therightsideoftheterminal.
•Connectthepowersupplyunittothepowersupplymainsnetwork
•Checktoseeifthebatterysymbolisflashingormoving(=batterycharging)
USERGUIDE• 18/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
4.5.4. Changingthebattery
ItisimperativetouseabatteryauthorizedbyIngenico.
ThereisdangerofexplosionifbatteryusedisnotapprovedbyIngenico.
•Turnitoffbypressingsimultaneouslyand (yellowkey)forabout
onesecond
•Removethebatterytrapdoor(seesection4.5.2“installingbattery”)
•Liftthebatteryandremoveitfromitscompartment
•Carefullydisconnectbattery,followingtheinstructionsbelow.
•Informtheterminalthatbatterywillbereplaced(*).Donotstarttheterminalor
connectingterminalpowersupplywithoutbattery.
•Connectandinstallthenewbatterybyfollowingtheinstructionsinsection4.5.2
“Installingbattery”
•Closethebatterytrapdoorandchargethenewbattery.Seesection"4.5.3
“ChargingtheBattery"
•Inordertopreservetheenvironment,disposeusedbatteryincompliancewith
currentcountryrecyclinglegislation.
(*)Theterminalmemorizesthatthereisnobatterysimplybypoweringup.Itwillthen
correctlyperform‐fullrechargewiththenextbattery.
Disconnect
,
p
ull
Connect
,
p
ush
USERGUIDE• 19/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
5. Recommendations
5.1. Safety
PoweringdowntheLink/2500:
DisconnecttheLink/2500powersupplyblockadapterfromtheelectricalmains
network.
Lithiumcell
TheLink/2500isfittedwithaninternallithiumcellwhichcanonlybeaccessedbya
qualifiedtechnician.
Battery
Link/2500isfittedwithbatteryspeciallydesignedforthisterminal.
•OnlyusetheappropriatechargersandbatterieslistedintheIngenico’scatalogue.
•Donotshort‐circuitthebattery.
•Donotattempttoopenthebatterycontainer.
•Usedbatteriesmustbedisposedofattheappropriatedsites.
Poweradapter
•Adapter#1
Model:PSAI05R‐050QL6
Input:AC100V~240V50~60Hz/0.3A
Output:DC5V/1A
Labelexplain
:Useonlypowersupplieslistedintheuserinstructions.
Warning
Thereisariskofexplosionifthebatteryisincorrectlyreplacedorisplacedinafire.
USERGUIDE• 20/24Copyright©2012Ingenico
R1190001900700002 Allrightsreserved
SAM1/SAM2readers’compartment
Thetrapdoorforbattery,SAM1/SAM2,readerslocatedunderneaththeterminal,must
beinplaceduringthenormaloperationoftheterminal.Seesections"Removalof
SAM1/SAM2,modules"aswellas"Connectingthebattery".
Onairplanes
Yourhandsetmustbeswitchedoffbyremovingthebatterypack.Removethe
batteryfromtheterminalwhenonanairplane.
Non‐compliancewiththesesafetyrulesmayresultinlegalactionand/orabanon
lateraccesstocellularnetworkservices.
Explosionareas
Certainregulationsrestricttheuseofradioequipmentinchemicalplants,fueldepots
andanysitewhereblastingiscarriedout.Youareurgedtocomplywiththese
regulations.Theterminalshallbeprotectedbyaspeciallyfittedandcertifiedcover
enablinguseinproximitytoafuelpump.
Electronichealthappliances
Yourhandsetisaradiotransmitterwhichmayinterferewithhealthappliances,such
ashearingaids,pacemaker,hospitalequipment,etc.
Yourdoctorortheequipmentmanufacturerwillbeabletoprovideyouwith
appropriateadvice.
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