Ingenico Tetra Move/5000 User manual

Future-proof your payments
Correct as of 19/08/2021
©ClearAccept Ltd
Getting Started with your Move/5000 Terminal
Introduction
Thank you for choosing ClearAccept as your payment partner of choice. This guide will provide you
with the key steps for you to set your device up.
What’s in the box
Your delivery should contain the following items –
1x Move/5000 Terminal
1x Base
1x Charging cable
2x Till Roll - One will be installed within the terminal, and one will be loose within the box
1x Purple Ethernet cable
Should any of these items be missing please contact our dedicated Support Team on
0207 1862 186.
During the fulfilment process it is possible that the printer feed button may have accidently been
pressed. This will be evident if a section of till roll has concertinaed –this is not a terminal fault; the
till roll can be removed, and you can continue with the setup.
Please retain the box should you ever need to return the Move/5000 to ClearAccept.
Your Terminal
Please familiarise yourself with the buttons and layout of the Move/5000 prior to installation.
Once fully charged you can commence with the setup procedure.
Contactless
reader
Enter/OK
Chip and PIN
reader
Printer feed
Magstripe reader
Printer feed
Back
Cancel
Menu

Future-proof your payments
Correct as of 19/08/2021
©ClearAccept Ltd
Your base
When you first receive your Move/5000 terminal it will not be fully charged. It will need to be
placed on charge for a minimum of 4 hours to charge it fully. To connect your base to the mains
power supply, turn the base over, remove the back cover (this has already been removed in the
photograph below) and insert the power lead into the adapter. Once inserted reattach the cover.
Terminals cannot be shipped fully charged due to carrier restrictions.
Network settings
You will have selected your chosen method of communication when ordering your terminal –
please follow the steps below that are applicable to you.
When powering on your device for the first time the screen will display “Not Ready”. This is
because the terminal has not yet completed its initial configuration download and cannot do so
until it is connected to a communication network.
Power adaptor
Purple IP/CAT5 port

Future-proof your payments
Correct as of 19/08/2021
©ClearAccept Ltd
WIFI
From the “Not Ready” Screen
1. Tap F3
2. Tap Control panel
3. Tap Terminal Settings
4. Tap Communication Means
5. Tap Wi-Fi
6. Tap Scan Networks
7. The Terminal will now scan for all available Networks
8. Tap on the Network you wish to connect to
9. Enter your Wi-Fi Password
10. Press the Green button to confirm
11. The Wi-Fi icon located in the top left-hand corner of the screen will turn green once
connected
12. Press the Red CANCEL to return to the ‘Not Ready’ screen
Ethernet - Bluetooth
To complete this process the supplied Purple IP/CAT5 cable should be plugged into the
corresponding port on the base (see Your Base) as well as a live data port/router and the terminal
must be placed on the charging cradle and the cradle must be attached to mains power.
From the “Not Ready” Screen
1. Tap Control panel
2. Tap Terminal Settings
3. Tap Communication Means
4. Tap Bluetooth
5. Tap Base
6. Tap Association
7. Tap New Base
8. The terminal will now display ‘Association in progress.’
9. The screen will display ‘Association Successful’
10. The terminal will return to the screen from Step 8/H expand
11. The Bluetooth icon located in the top left-hand corner of the screen will turn green once
connected
12. Press Red CANCEL to return to the ‘Not Ready’ Screen
Changing the supervisor password
When setting up your terminal it is recommended that you change the Supervisor Password once
you have completed the installation process and prior to taking your first transaction. To complete
this process please follow the below steps, from the READY screen.
1. Press Menu x2
2. Using the down button scroll to Supervisor
3. Enter the default password (01483) and press OK
4. Select Password and press OK
5. Select Change PWD and press OK
6. Enter your new password and press OK
7. Re-enter your new password and press OK
8. The screen will then briefly show ‘Parameter Saved’

Future-proof your payments
Correct as of 19/08/2021
©ClearAccept Ltd
9. Press the CANCEL button to return to the READY screen
Changing the till roll
With your Move/5000 you have been provide with a till roll already installed into your terminal and
one that is loose within the box. A full till roll will last approximately between 40-60 transactions.
Please see the below guidance on how to replace a till roll.
1. To open the till roll lid, pull the latch above the Contactless Reader. This will release the lid
and you will be able to open the compartment fully.
2. Remove the till roll
3. Insert a new till roll and pull the paper to the top of the screen
4. Close the lid and push down on the Contactless symbol until you hear a click
To confirm that the till roll has been insert correctly press and hold the ‘Printer Feed’ button, as
indicated in Your Terminal, and if the roll has been installed correctly the terminal will feed
through the paper until you release the button.
Should you encounter any issues in completing any step of this process, please call our free
UK based support team on 0207 1862 186 or email [email protected]