Interlogix ZeroWire User manual

P/N 466-2521 • REV B • ISS 26JUN15

Copyright © 2015 UTC Fire & Security Americas Corporation, Inc.
All rights reserved.
This document may not be copied in whole or in part or otherwise
reproduced without prior written consent from UTC Fire & Security
Americas Corporation, Inc., except where specifically permitted
under US and international copyright law.
Trademarks and
patents NX-595E name is a trademark of UTC Fire & Security Americas Corporation, Inc.
IOS is the registered trademark of Cisco Technology, Inc.
Android, Google and Google Play are registered trademarks of
Google Inc.
iPhone, Apple, iTunes are registered trademarks of Apple Inc.
App Store is a service mark of Apple Inc.
Other trade names used in this document may be trademarks or
registered trademarks of the manufacturers or vendors of the
respective products.
Manufacture
r
Placed on the market by:
UTC Fire & Security Americas Corporation, Inc.
3211 Progress Drive, Lincolnton, NC, 28092, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, Netherlands
EU compliance
EU directives UTC Fire & Security hereby declares that this device is in
compliance with the applicable requirements and provisions of one
or more of the Directives 1999/5/EC, 2014/30/EU and 2014/35/EU.
For more information see: www.utcfireandsecurity.com.
2012/19/EU (WEEE directive): Products marked with this symbol
cannot be disposed of as unsorted municipal waste in the European
Union. For proper recycling, return this product to your local supplier
upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see:
www.recyclethis.info.
2006/66/EC (battery directive): This product contains a battery that
cannot be disposed of as unsorted municipal waste in the European
Union. See the product documentation for specific battery
information. The battery is marked with this symbol, which may
include lettering to indicate cadmium (Cd), lead (Pb), or mercury
(Hg). For proper recycling, return the battery to your supplier or to a
designated collection point. For more information see:
www.recyclethis.info.
Contact information For contact information, see www.utcfireandsecurity.com
Customer support For customer support, see www.utcfssecurityproducts.eu.

ZeroWire User Manual i
Content
Important information iii
Limitation of liability iii
Disclaimers iii
Limited Warranty iii
Warranty Disclaimers iv
Product Warnings v
Advisory messages v
Welcome 1
Your new security system 1
Optional parts: 2
Back of ZeroWire 2
Front of ZeroWire 3
Basic Features 4
Arm your system in Away Mode 4
Arm your system in Stay Mode 5
Disarming 7
Bypass a Zone 7
Event History 8
Emergency Keys 9
Detector Reset 9
Add Users 10
Add a User 10
Add a Username 10
Remove a User 11
Change a User PIN 12
Change the User Type 12
Add Keyfobs 13
More About Users 13
UltraConnect App 14
Introduction 14
Web Access Code 14
User Name and PIN 14
Access via UltraConnect App 15
Using the UltraConnect App 16
ZeroWire Web Server 19
Customizing Your ZeroWire 22
Volume Level 22
Voice Annunciation 22
Full Menu Annunciation 22

ii ZeroWire User Manual
Backlight Level 23
Change Time and Date 23
Adjust Partition Entry or Exit Times 24
Configure Zone Names 24
Record Zone Names 25
Record User Names 25
Voice Message Recording 25
Set Zone Chime Mode 26
Add Zone to Chime Group 26
Configure Email Reporting (User) 27
Add Z-Wave Devices 28
Testing Your System 30
System Tests 30
Perform a Walk Test 30
Perform a Siren Test 30
Perform a Battery Test 31
Perform a Communicator Test 31
References 33
Full Installation Manual 33
Main Menu 33
Voice Library 34
Glossary 35
App and Web Error Messages 38
System Status Messages 39
Features & Benefits 40
Specifications 41
Index 43

ZeroWire User Manual iii
Important information
Limitation of liability
To the maximum extent permitted by applicable law, in no event will UTCFS be
liable for any lost profits or business opportunities, loss of use, business
interruption, loss of data, or any other indirect, special, incidental, or
consequential damages under any theory of liability, whether based in contract,
tort, negligence, product liability, or otherwise. Because some jurisdictions do not
allow the exclusion or limitation of liability for consequential or incidental
damages the preceding limitation may not apply to you. In any event the total
liability of UTCFS shall not exceed the purchase price of the product. The
foregoing limitation will apply to the maximum extent permitted by applicable law,
regardless of whether UTCFS has been advised of the possibility of such
damages and regardless of whether any remedy fails of its essential purpose.
Installation in accordance with this manual, applicable codes, and the instructions
of the authority having jurisdiction is mandatory.
While every precaution has been taken during the preparation of this manual to
ensure the accuracy of its contents, UTCFS assumes no responsibility for errors
or omissions.
WARNING: The equipment should only be operated with an approved power
adapter with insulated live pins.
Caution: Risk of explosion if battery is replaced by an incorrect type. Dispose of
batteries according to the instructions. Contact your supplier for replacement
batteries.
Disclaimers
The information in this document is subject to change without notice. UTC Fire &
Security Americas Corporation, Inc. assumes no responsibility for inaccuracies or
omissions and specifically disclaims any liabilities, losses or risks, personal or
otherwise, incurred as a consequence, directly or indirectly, of the use or
application of any of the contents of this document. For latest documentation,
contact your local supplier or visit us online at http://www.interlogix.com.
This publication may contain examples of screen captures and reports used in
daily operations. Examples may include fictitious names of individuals and
companies. Any similarity to names and addresses of actual businesses or
persons is entirely coincidental.
Limited Warranty
UTC Fire & Security Americas Corporation, Inc. guarantees this product against
defective parts and workmanship under normal use for twenty-four (24) months

iv ZeroWire User Manual
from the date of purchase. If any defect appears during the warranty period
contact your service provider. UTC Fire & Security Americas Corporation, Inc.
assumes no liability for consequential or indirect damage, and accepts no
responsibility for repairing damage to the product caused by misuse, careless
handling, or where repairs have been made by others. UTC Fire & Security
Americas Corporation, Inc. does not warrant that the operation of this product will
be uninterrupted or error-free.
No other guarantee, written or verbal, is authorized by UTC Fire & Security
Americas Corporation, Inc.
Warranty Disclaimers
INTERLOGIX HEREBY DISCLAIMS ALL WARRANTIES AND
REPRESENTATIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES, THE WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
(USA only) SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE
TO STATE.
INTERLOGIX DOES NOT MAKE ANY CLAIMS OR WARRANTIES TO YOU OF
ANY KIND REGARDING ANY PRODUCT, SOFTWARE OR SERVICE’S
POTENTIAL, ABILITY, OR EFFECTIVENESS TO DETECT, MINIMIZE, OR IN
ANYWAY PREVENT DEATH, PERSONAL INJURY, PROPERTY DAMAGE, OR
LOSS OF ANY KIND WHATSOEVER.
INTERLOGIX DOES NOT REPRESENT TO YOU THAT ANY PRODUCT
(INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICE OR OTHER
OFFERING MAY NOT BE HACKED, COMPROMISED AND/OR
CIRCUMVENTED.
INTERLOGIX DOES NOT WARRANT THAT ANY PRODUCT (INCLUDING
SECURITY PRODUCTS), SOFTWARE OR SERVICE MANUFACTURED, SOLD
OR LICENSED BY INTERLOGIX WILL PREVENT, OR IN ALL CASES
PROVIDE ADEQUATE WARNING OF OR PROTECTION FROM, BREAK-INS,
BURGLARY, ROBBERY, FIRE, OR OTHERWISE.
INTERLOGIX DOES NOT WARRANT TO YOU THAT ITS SOFTWARE OR
PRODUCTS WILL WORK PROPERLY IN ALL ENVIRONMENTS AND
APPLICATIONS AND DOES NOT WARRANT ANY PRODUCTS AGAINST
HARMFUL ELECTROMAGNETIC INTERFERENCE INDUCTION OR
RADIATION (EMI, RFI, ETC.) EMITTED FROM EXTERNAL SOURCES
INTERLOGIX DOES NOT PROVIDE MONITORING SERVICES FOR YOUR
ALARM/SECURITY SYSTEM (“MONITORING SERVICES”). IF YOU ELECT TO
HAVE MONITORING SERVICES YOU MUST OBTAIN SUCH SERVICE FROM
A THIRD PARTY AND INTERLOGIX MAKES NO REPRESENTATION OR
WARRANTY WITH RESPECT TO SUCH SERVICES INCLUDING WHETHER

ZeroWire User Manual v
OR NOT THEY WILL BE COMPATIBLE WITH THE PRODUCTS, SOFTWARE
OR SERVICES MANFUFACTURED, SOLD OR LICENSED BY INTERLOGIX.
Product Warnings
YOU UNDERSTAND THAT A PROPERLY INSTALLED AND MAINTAINED
ALARM/SECURITY SYSTEM MAY ONLY REDUCE THE RISK OF EVENTS
SUCH AS BURGLARY, ROBBERY, FIRE, OR SIMILAR EVENTS WITHOUT
WARNING, BUT IT IS NOT INSURANCE OR A GUARANTEE THAT SUCH
EVENTS WILL NOT OCCUR OR THAT THERE WILL BE NO DEATH,
PERSONAL INJURY, AND/OR PROPERTY DAMAGE AS A RESULT.
THE ABILITY OF INTEROGIX’S PRODUCTS, SOFTWARE OR SERVICES TO
WORK PROPERLY DEPENDS ON A NUMBER OF PRODUCTS AND
SERVICES MADE AVAILABLE BY THIRD PARTIES OVER WHICH
INTERLOGIX HAS NO CONTROL AND FOR WHICH INTERLOGIX SHALL NOT
BE RESPONSIBLE INCLUDING, BUT NOT LIMITED TO, INTERNET,
CELLULAR AND LANDLINE CONNECTIVITY; MOBILE DEVICE AND
OPERATING SYSTEM COMPATIBILITY; MONITORING SERVICES;
ELECTRONMAGNETIC OR OTHER INTERFERENCE, AND PROPER
INSTALLATION AND MAINTENANCE OF AUTHORIZED PRODUCTS
(INCLUDING ALARM OR OTHER CONTROL PANEL AND SENSORS).
ANY PRODUCT, SOFTWARE, SERVICE OR OTHER OFFERING
MANUFACTURED, SOLD OR LICENSED BY INTERLOGIX, MAY BE HACKED,
COMPROMISED AND/OR CIRCUMVENTED AND INTERLOGIX MAKES NO
REPRESENTATION, WARRANTY, CONVENANT OR PROMISE THAT ITS
PRODUCTS (INCLUDING SECURITY PRODUCTS), SOFTWARE, SERVICES
OR OTHER OFFERINGS WILL NOT BE HACKED, COMPROMISED AND/OR
CIRCUMVENTED.
INTERLOGIX DOES NOT ENCRYPT COMMUNICATIONS BETWEEN ITS
ALARM OR OTHER CONTROL PANELS AND THEIR WIRELESS
OUTPUTS/INPUTS INCLUDING BUT NOT LIMITED TO, SENSORS OR
DETECTORS UNLESS REQUIRED BY APPLICABLE LAW. AS A RESULT
THESE COMMUNICATIONS MAY BE INTERCEPTED AND COULD BE USED
TO CIRCUMVENT YOUR ALARM/SECURITY SYSTEM.
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described
below.
WARNING: Warning messages advise you of hazards that could result in injury
or loss of life. They tell you which actions to take or to avoid in order to prevent
the injury or loss of life.

vi ZeroWire User Manual
Caution: Caution messages advise you of possible equipment damage. They tell
you which actions to take or to avoid in order to prevent the damage.
Note: Note messages advise you of the possible loss of time or effort. They
describe how to avoid the loss. Notes are also used to point out important
information that you should read.

ZeroWire User Manual 1
Welcome
Thank you for purchasing ZeroWire!
Your ZeroWire is set up and ready to use. The voice guide will walk you through
how to use various features and provide updates on your system.
Read through this guide to get the most out of your system.
The level of security ZeroWire can provide is dependent on:
• The quantity, quality, and placement of security devices attached to this
security system;
• And the regular use of features including performing a test at least once a
week.
Your new security system
Your system should be set up by a professional security installer. These parts
should be provided:
• Quick Installation Guide
• User Manual (this document)
• ZeroWire (model ZW-6400) Residential Fire and Burglar Alarm System
Control Unit
• Wall Bracket
• Backup Battery Pack (installed inside ZeroWire)
• 9 VDC Power Pack
Quick
Installation
Guide
User Manual

2 ZeroWire User Manual
Optional parts
• ZW-DS01 Desk Stand
• ZW-7000 3D Cellular Radio
Back of ZeroWire
Panel
Tamper
Battery Cover
Screw
Input/Output
Connector
External
Antenna
Connector
Ethernet
Connector
Cellular
Radio
Cover
Reset
Button
Power
Connector
Siren Mounting Bracket
Screw Speaker