Interlogix ZeroWire ZW-6400H User manual

USER MANUAL

‐2‐

‐3‐
Contents


Welcome!........................................................4
1.BasicFeatures .............................................8
2.AddUsers&KeyFobs ...............................15
3.SmartphoneApp .......................................20
4.CustomizeYourZeroWire .........................25
Maintenance .................................................33
Reference......................................................36


‐4‐






Welcome!

ThankyouforpurchasingZeroWire!

YourZeroWireissetupandreadytouse.Thevoiceguidewillwalkyouthroughhowtouse
variousfeaturesandprovideupdatesonyoursystem.

1



Armingand
Disarming


2



Addusers&
keyfobs

3



Smartphone
App

4



Customize
yoursystem


Readthroughthisguidetogetthemostoutofyoursystem.

ThelevelofsecurityZeroWirecanprovideisdependenton:
Thequantity,quality,andplacementofsecuritydevicesattachedtothissecuritysystem;
Andtheregularuseoffeaturesincludingperformingaweeklytest.

‐5‐
YourNewSecuritySystem

Yoursystemshouldbesetupbyaprofessionalsecurityinstaller.Thesepartsshouldbeprovided:










QuickReferenceGuide
UserManual(thisdocument)
ZW‐6400ZeroWirewithWallBracket
BackupBatteryPack(installedinsideZeroWire)
9VDCPowerPack

OptionalParts

ZW‐ANT3MExtensionAntenna
ZW‐DS01 DeskStand
ZW‐HSPA CellularModem


User
Manual

Quick
Reference
Guide

‐6‐
FrontofZeroWire

KeyColourDescription

ALARM
RedSystemisinalarm.EnteryourPIN
codethenENTERtoturnoffthe
alarm.PresstheSTATUSkeyfor
moreinfo.
Yellow SystemisarmedinStaymode.

STAY
NotlitSystemisdisarmedifAwayisalso
notlit.PresstheSTAYkeytoarmin
Staymode.
GreenSystemisnormal.
YellowNon‐urgentsystemconditions
present.PresstheSTATUSkeyto
hearsystemconditions.

STATUS
RedUrgentsystemconditionspresent.
PresstheSTATUSkeytohearsystem
conditions.
Ifyouareunabletofixtheissue,
contactyourserviceproviderfor
help.
Red SystemisarmedinAwaymode.

AWAY
NotlitSystemisdisarmedifStayisalsonot
lit.PresstheAWAYkeytoarmin
Awaymode.


KeyColourDescription
Green
(steady)
Allsensorsarereadyandthesystem
canbearmedinAwayorStaymode.
Green
(flashing)
Somesensorsareunsealedbut
systemisforce‐armable.Ifthese
sensorsarenotsealedbytheendof
theexittimethesystemwillgointo
alarm.

READY
NotlitSystemcannotbearmed,pressthe
STATUSkeyformoreinfo

BYPASS
PresstheBYPASSkeyifyouwishtoisolate(ignore)
asensor.Bypassedsensorswillnotbeactivewhen
youarmthesysteminStayorAwaymodes.

CHIME
PresstheCHIMEkeytoselectwhichsensorswill
makeadoorbellsoundontheZeroWirewhenthey
aretripped.

HISTORY
PresstheHISTORYkeytolistenforalarmand
eventhistory.
FIRE
MEDICAL
POLICE
Featuremustbeenabledbyyoursecurity
provider.Checkwhatresponsewillbeprovided.
Holddownthekeytosendamessagetoacentral
monitoringcentre.EnteryourPINcodethen
ENTERtoturnoffaSOSalarm.


‐7‐
BackofZeroWire




‐8‐






1.BasicFeatures

ArmyoursysteminAwayMode
ProtectyourpropertyusingAwayModewhenyouareleavingthepremises.

NormallyallsensorsmustbesecurebeforeyoucanarminAwayMode,thiswillbeindicatedby
theReadyLightbeinglitasolidgreen.

IftheReadyLightisflashinggreenthen“forcedarming”isenabled.Thismeanssomesensorsare
notsecurebutyoucanstillarmyoursecuritysystem.ReadmoreabouttheForcedArmingFeature
onpage9.

IftheStatusKeyisnotgreenpresstheStatusKeytohearwhatsensorsarenotsecured.

YoumayarmyoursystemusingyouruserPINcode:

1.  
READY STATUS
Checkreadykeyisgreen
Checkstatuskeyisgreen
2. 
AWAY
SelecttheAwayMode
3.  
4. Leavethepremises

TosilencetheExitDelaybeeping,presstheAwayKeyagainandthebeepingwillstop.Thiscan
alsobeperformedfromtheUltraConnectapp.

ENTER
EXIT DELAY BEEPS
USER PIN CODE

‐9‐
Ifyourserviceproviderhasenabledthequickarmfeature,youcansimplytouchtheAwaykey:

5.  
READY STATUS
Checkreadykeyisgreen
Checkstatuskeyisgreen
6. 
AWAY
SelecttheAwayMode
7. Leavethepremises

ForcedArmingFeature
Normallyallsensorsmustbesecurebeforeyoucanarmyoursecuritysystem.

Forexample,ahomewithadoorsensoronthefrontdoor.WhenforcedarmingisNOTenabled,
youwouldhavetoclosethedoorbeforebeingallowedtoarmthesystem.Whenforcearmingis
enabled,youcanarmyoursystemwiththedooropened,andthedoorwillautomaticallybe
protectedafteritisfullyclosedasyouleave.

Ifyourserviceproviderhasenabledthe“forcedarming”feature,youwillbeabletoarmyour
securitysystemevenifpre‐selectedsensorsarenotsecure.TheReadyLightwillflashgreento
indicatethisfeatureisavailable.PressStatuskeytohearwhichsensorsarenotsecure.

CheckwithyourinstallertoconfirmhowForcedArminghasbeensetupforyoursystem:

Option1:Attheendoftheexitdelay,sensorsthatarenotsecuredwillautomaticallybybypassed.
Iftheylaterbecomesecured,thebypasswillberemovedandtheywillbecomepartoftheactive
securitysystemuntilthesystemisdisarmed.

Option2:Attheendoftheexitdelay,sensorsthatarenotsecuredwilltriggeranentrydelayorgo
intoalarm.

EXIT DELAY BEEPS

‐10‐
ArmyoursysteminStayMode
UseStayModewhenyouarestayinginthepremisesandyouwanttheperimeterprotectedwhilst
allowingyoutomovearoundinsidewithoutsettingthealarmoff.Thisgivesyoupeaceofmind
evenwhenyouareathome.

Forexample,StayModeisoftenusedatnighttoarmsensorsaroundtheperimeterofyourhome
andbypassallinternalmovementsensors.Thiswillallowyoutomovearoundinsideyourhome
withoutcausingthesystemtosoundanalarm.Perimetersensorswillstillbeactivetodetect
intruders.ThesecurityofyourhomeinStaymodeisdependantonthetypeandnumberof
sensorsyouhaveinstalledandareactiveinStaymode.

NormallyallStayModesensorsmustbesecurebeforeyoucanarminStayMode.

IftheReadyLightisflashinggreenthen“forcedarming”isenabled.Thismeanssomesensorsare
notsecurebutyoucanstillarmyoursecuritysystem.ReadmoreabouttheForcedArmingFeature
onpage9.

YoumayarmyoursystembyenteringyouruserPINcode:

1.  
STATUS
Checkstatuskeyisgreen.Close
allprotecteddoorsandwindows.
Ifyouhavemovementsensorsin
your“staymode”,haveeveryone
leavethosepartitions.
2. 
STAY
SelecttheAwayMode
3.  
4. Staywithintheprotected
partitions

orifyourserviceproviderhasenabledthequickarmfeature,youcansimplytouchtheStaykey:

5.  
STATUS
Checkstatuskeyisgreen.Close
allprotecteddoorsandwindows.
Ifyouhavemovementsensorsin
your“staymode”,haveeveryone
leavethosepartitions.
6. 
STAY
SelecttheAwayMode
7. Staywithintheprotected
partitions

IfanarmedsensorisalarmedwhilstyoursecuritysystemisintheStaymode,itwillsounda
warningtoneonyourZeroWireandstartatimer.AttheendoftheStayModeEntryTimeyour
sirenswillsound.Yourserviceproviderpredeterminesthiswarningtimeatthetimeof
installation.
EXIT DELAY BEEPS
ENTER
EXIT DELAY BEEPS
USER PIN CODE

‐11‐
Disarming
MakeyourwaytotheZeroWirethroughoneofthedesignatedentry/exitdoors.

Onceasensordetectsyourpresence,theentrydelaywillbegincountingdownandyourZeroWire
willrepeatawarningmessageuntilavalidPINcodeisentered.IfavalidPINcodeisnotentered
bytheendoftheentrydelaytime,yoursirensandcommunicatorwillactivate.

Ifyourequiremoretimetodisarmyoursystem,theentrytimecanbemodifiedinMenu8bya
masteruser.AwayandStaymodescanbeconfiguredwithdifferententrydelaytimes,askyour
serviceproviderforfurtherdetails

Dependingonhowyoursystemhasbeensetup,entrythroughanon‐designateddoormaycause
thealarmtosoundimmediatelyforgreatersecurity.

1. Enterthepremises
throughadesignatedentry/exitdoor
2. 


ApproachtheZeroWire,ifyou
aredetectedbyasensor,the
entrywarningtimerwillbegin
andtheZeroWirewillbeep
3. 


EnteryourPINcodebeforethe
entrydelayexpires
4. 
Allsensorsarenowdisarmed,
anybypassedsensorsare
restoredtonormaloperation

ENTERUSER PIN CODE
ENTRY DELAY BEEPS

‐12‐
BypassaSensor
Thesensorbypassmenuisusedtobypass(isolate)selectedsensorsinyoursecuritysystem.A
bypassedsensorisignoredbythesystemandisnotcapableofactivatinganalarm.Thisoptionis
commonlyusedtotemporarilyignoresensorsthatrequireservice,orsensorsthatyouwishto
temporarilyaddtoyour“staymode”.

Whilststillofferingsecuritywiththeremainingsensors,bypassingsensorslowersyourlevelof
security.

Allbypassedsensorsareresetandclearedfrommemorywhenyoursecuritysystemisnextarmed
/disarmed.

Yoursecuritysystemmustbedisarmed(turnedoff)beforebeingabletobypasssensors.After
bypassingyourselectedsensors,yoursecuritysystemmustbearmed(turnedon)ineitherthe
awayorstaymodetosecuretheremainingsensors.

Thestatuslightwillturntoyellowtoindicatethereareoneormorebypassedsensors.Touchthe
statuskeytocheckwhichsensorsarebypassed.

1. 
BYPASS
SelectBypassMenu
2. EnterPINcodewithauthorityto
bypass
3. Selectasensortobypass
4. 
Togglebetweenun‐bypassedto
bypassedstate
5.  ExitsfromBypassMenu


ENTER
ENTERUSER PIN CODE
SENSOR NUMBER
MENU
0

‐13‐
EventHistory
TheEventHistorymenuisusedtolistentoeventsthatoccurredinyoursecuritysystem.These
eventsincludearming,disarming,systemfaultsandalarmedsensors.Ensureyourclockisset
correctlyasalleventsaretimestamped.

“AlarmMemory”isaquickrecallofthelastsensor(s)thatcausedyoursecuritysystemtogointo
analarmcondition:

1. 
HISTORY
SelectHistoryMenu
2. 


3. 
Listentothelastalarmmemory
event
4.  ExitsfromChimeMenu

Itisrecommendedyourecordusernames,sensornames,andoutputsnamesinMenu8–
Recordings.ThiswillmakereviewinganyeventsmuchclearerasZeroWirewillannouncethe
recordedname.

Youmayalsoreviewalleventsrecordedbyyoursecuritysystem:

1. 
HISTORY
SelectHistoryMenu
2. 


3. 
Listentothelastalarmmemory
event
4. TouchENTERfornextevent
Touch0forpreviousevent
5.  ExitsfromHistoryMenu

ENTER
YOUR 4 OR 6 DIGIT MASTER CODE
MENU
2
ENTER
YOUR 4 OR 6 DIGIT MASTER CODE
MENU
1

‐14‐
EmergencyKeys
ZeroWirehasthree(3)emergencykeys:Medical,Police(duress)andFire.



Ifthesekeysarenotlit,thentheEmergencyKeysarenotavailableonyoursystem.Checkwith
yourserviceprovidertoclarifywhatresponseswillbeprovideduponactivation.

Touchtherequiredkeyfortwosecondstoactivatethatalarm.Youshouldonlytouchthesekeysin
anemergencysituationthatrequiresaresponsebyacentralmonitoringstation.

Tocancelanemergencyactivation:

1. 

Enteryoucodeafteran
emergencykeyhasbeen
activated

SensorReset
Detectiondevicessuchassmokedetectors,shocksensorsandsomeglassbreaks“latch”their
alarmlightstoindicateanalarmcondition.Thealarmwillstayonuntilitisresetbyanauthorized
user.Usethismenutoacknowledgeandclearthealarm.

Example:Resetlatchingdetectorsthatareinalarm

1.  Selectmainmenu‐Option7,SensorReset
2. 
3.  ExitsfromSensorResetMenu
ENTER
MENU
YOUR 4 OR 6 DIGIT MASTER CODE
7MENU
ENTER
YOUR 4 OR 6 DIGIT MASTER CODE

‐15‐






2.AddUsers


AddaUser
Example:AddanewusertoZeroWireandassignthemaPINcode2580.Wewilladdthisasuser4.

1. 
SelectsUserConfigurationmenu
2. 
3. 
SelectsconfigureuserPIN
4. 
 Selectuser4
5. 

Setsuser4PINcodeas2580
6. 
ExitsfromAdvancedsystemconfiguration

Note:IfyouattempttocreateauserwithaPINcodethatisthesameasanotheruser’sPINcode
yourZeroWirewillannouncePINcodeisoccupied,selectanewuserPINcode.

AddaUsername
TheUltraConnectapprequiresausernameandPINcodetofunction.Ifyoudonothavethese
detailslogintoZeroWireWebServertovieworprogramusernames:

1. OntheZeroWirepressMenu–8–[PIN]–6andnotetheIPaddressannounced.
2. OpenyourwebbrowserandentertheIPaddress.Somebrowsersmayrequireyoutoenter
http://beforetheIPaddress.TheZeroWireloginscreenshouldappear.
ENTER
ENTER
ENTER
MENUMENUMENU
0852
YOUR 4 OR 6 DIGIT MASTER CODE
4
1
3MENU

‐16‐
3. Enteryourusernameandpassword,bydefaultthisisinstallerand9713


4. Youshouldnowseeascreensimilartobelow.

5. ClickUsers.

6. EnteraFirstName,thiswillbetheusernamefortheuserontheUltraConnectapp.
7. EnteraPIN,thiswillbethePINfortheuserontheUltraConnectapp.


‐17‐
RemoveaUser
Example:Removeuser4fromyoursystem

1. 
SelectsUserConfigurationmenu
2. 
3. 
SelectsconfigureuserPIN
4. 
 Selectuser4
5. 
BYPASS
DisablestheuserPIN
6. 
ExitsfromAdvancedsystemconfiguration

ChangeaUserPIN
Example:ChangeUser4PINcodeto5555.

1. 
SelectsUserConfigurationmenu
2. 
3. 
SelectsconfigureuserPIN
4. 
 Selectuser4
5. 

Setsuser4PINcodeas2580
6. 
ExitsfromAdvancedsystemconfiguration

Note:UsermusthaveauniquePINcode.IfthenewPINcodeyouenteristhesameasanother
user’sPINcodeyourZeroWirewillannouncePINcodeisoccupied,selectanewuserPINcode.

ENTER
ENTER
ENTER
MENUMENUMENU
5555
YOUR 4 OR 6 DIGIT MASTER CODE
4
1
3MENU
ENTER
ENTER
MENUMENUMENU
YOUR 4 OR 6 DIGIT MASTER CODE
4
1
3MENU

‐18‐
ChangetheUserType
Theusertypedetermineswhatthatusercando:
Masteruserscanarmanddisarmpartitions.Theycancreate,delete,ormodifyusercodes.
Theycanalsochangesystemsettings.
Standarduserscanarmanddisarmpartitions.Buttheycannotcreateusersorreview
eventhistory.
Armonlyuserscanonlyturnonthesecuritysystem,theycannotdisarm,ordismissany
systemconditions.

Example:Changeuser6toamasterusertoallowthemtoadd/removeusers

1. 
SelectsUserConfigurationmenu
2. 
3. 
Selectsconfigureusertype
4. 
 Selectuser6
5. 
Setsmasterusertype
6. 
ExitsfromAdvancedsystemconfiguration

AddKeyfobs
Keyfobsrequirespecialprogrammingdependingonyourrequirements.Contactyoursecurity
providertopurchaseadditionalkeyfobs.

ResetInstallerCode
Thedefaultinstallercodeis9713.Ifyouforgetthisandneedtoresetit:

1. Unplugthepowerpackandremovethebackupbattery
2. HolddowntheresetbuttononthebackoftheZeroWirewithasmallscrewdriver
3. Pluginthepowerpackwhilekeepingtheresetbuttonpresseddownfor3seconds
4. Releasetheresetbutton
ENTER
ENTER
2
MENUMENUMENU
YOUR 4 OR 6 DIGIT MASTER CODE
6
2
3MENU

‐19‐
MoreAboutUsers
ZeroWiresupportsupto255users.Forsimplicityitisrecommendedyoucreateusernumbers
from1‐40.Foradvancedprogrammingyoucancreateusernumbers1–999.

EachuserisassignedaPINcodeandausernumber.Thisallowsthemtointeractwiththesystem.
PINcodesmustbefour(4)toeight(8)digitsinlength.LongerlengthPINcodesprovidegreater
securityastheyarehardertoguess.EveryusermusthaveauniquePINcode.KeepuserPIN
informationinasafeplace,donotdiscloseyourPINtoothers.

Userscanhavearecordednametomakeiteasiertomanageusers.SeeRecordUserNameson
page28forinstructiontodothis.

UserscreatedonthephysicalZeroWireunitviathemenuswillnotbeassignedausername.These
userswillnothaveremoteaccesstotheZeroWire(e.g.overtheinternetorusingthesmartphone
app).IfyouwishtogiveremoteaccesstoauserthenyoumustassignausernameviaZeroWire
WebServer(seeAddaUsernameonpage15)orDLX900desktopsoftware.

IfyouhavemanyuserstoaddyoumayfinditiseasiertouseZeroWireWebServerorDLX900
desktopsoftware.Theseareinstallertools,refertotheInstallationManualforinstructions.

Notes:
IMPORTANT:ChangethedefaultPINcodesoftheinstallerandUser1accounts.

ThesystemmustbedisarmedbeforeaccessinguserconfigurationfromtheZeroWireunit.
YoumayusetheZeroWireWebServerorUltraConnectapptoaccessuserconfigurationat
anytime.




‐20‐






3.UltraConnectApp

Introduction
UltraConnectisasmartphoneappthatallowsyouto:
Checkthestatusofyoursystem
ArmandDisarmpartitions
Bypasssensors
Setupusers
OperateZ‐Wavedevices
SetupsystemandZ‐Wavefeatures(itdependsonStandardorMaster)

WebAccessCode
Thiscodeshouldbewrittenontherearofthismanual.Itpermitsremoteaccessfromthe
UltraConnectapp.Whenitissetto00000000theappispreventedfromconnecting.

Example:ViewWebAccessCodeorchangeittoanewone

1. 
 SelectSensorConfiguration
2. 


3. 
SelectWebAccessCode
4. 


WebAccessCodewillbeflashed
onthekeypad
5. 
Enteranew8digitWebAccess
Code,orskip
6. 
ExitsfromAdvancedsystem
configuration

UserNameandPIN
TheUltraConnectapprequiresanyusernameandPINcodetofunction.Thisshouldbewrittenon
therearofthismanual,orrefertoAddaUsernameonpage15.

8 DIGIT CODE
WEB ACCESS CODE
ENTER
ENTER
MENUMENUMENU
YOUR 4 OR 6 DIGIT MASTER CODE
9
9MENU