IPitomy IP550 User manual

IPitomy Confidential i
IPitomy IP550
SIP IP Phone
User Guide

Table of Contents
IPitomy Confidential ii
Table of Contents
CHAPTER 1 INTRODUCTION............................................................................................................ 1
IP Phone Features ......................................................................................................................................... 1
Package Contents .......................................................................................................................................... 1
CHAPTER INSTALLATION .............................................................................................................
Requirements.................................................................................................................................................
Procedure.......................................................................................................................................................
CHAPTER 3 OPERATION.................................................................................................................... 3
Phone Faceplate............................................................................................................................................. 3
Dialpad, Navigation, Soft, and Programmable Keys................................................................................ 3
0~9, *, #, A~Z, a~z ...........................................3
Navigation Keys ................................................3
Soft Keys .............................................................3
Programmable Keys ........................................3
Function Keys...........................................................................................................................................
enu .....................................................................4
Phonebook ..........................................................4
Transfer ...............................................................4
Service .................................................................4
Hang Up ..............................................................4
To terminate an active session ......................................
Redial ...................................................................4
Conference .........................................................4
Hold ......................................................................4
Vol Down ............................................................4
Vol Up ..................................................................4
Speaker/Headset ...............................................4
ute ......................................................................4
LED Indicators .........................................................................................................................................
WI/ALERT ......................................................4
Speaker/Headset ...............................................4
Hold ......................................................................4
ute ......................................................................4
L1~L4 ...................................................................4
LCD Icons ................................................................................................................................................
No Serv ................................................................4
DND .....................................................................4
FWD .....................................................................4
3-person symbol ................................................5
ail symbol ........................................................5
Standby Mode................................................................................................................................................ 6
Making a Telephone Call.............................................................................................................................. 6
Dialing from the Call List............................................................................................................................. 6
Last Number Redialing............................................................................................................................. 6
Calling From Missed Call List ................................................................................................................. 7
Calling From Called List .......................................................................................................................... 7

Table of Contents
IPitomy Confidential iii
Answering a Call ........................................................................................................................................... 7
Muting a Call................................................................................................................................................. 8
Volume Adjustment ...................................................................................................................................... 8
Changing Ringer Volume ............................................................................................................................. 8
Transferring a Call ....................................................................................................................................... 8
Making the Second Call................................................................................................................................ 8
Switching Between Two Calls ................................................................................................................. 9
3-Way Conferencing ................................................................................................................................ 9
Using Speed Dial............................................................................................................................................ 9
Do Not Disturb............................................................................................................................................... 9
Using Headset ................................................................................................................................................ 9
Placing Calls Using Headset .................................................................................................................... 9
Switch Audio Between Headset and Speaker......................................................................................... 10
Terminating Calls Using Headset........................................................................................................... 10
Using Phone Book ....................................................................................................................................... 11
Create Contacts....................................................................................................................................... 11
Delete from List...................................................................................................................................... 11
Call from List ......................................................................................................................................... 11
CHAPTER 4 USING THE MENU....................................................................................................... 1
Accessing Menu Functions ......................................................................................................................... 1
Entering IP Address.................................................................................................................................... 1
Menu Tree.................................................................................................................................................... 13
CHAPTER 5 WEB SETUP................................................................................................................... 14
Overview ...................................................................................................................................................... 14
Configuration Program .............................................................................................................................. 14
Preparation ............................................................................................................................................. 1
Using Your Web Browser ...................................................................................................................... 1
Login ...................................................................................................................................................... 15
Network Screen ........................................................................................................................................... 16
Password Screen.......................................................................................................................................... 18
Status Screen ............................................................................................................................................... 19
Phone Lock Screen...................................................................................................................................... 0
Soft Keys Screens ........................................................................................................................................ 1
Programmable Keys Screen ....................................................................................................................... 3
Preferences Screen ...................................................................................................................................... 4
Reset Screen................................................................................................................................................. 6
Call Forward Screen................................................................................................................................... 7
System Configuration Backup Screen....................................................................................................... 8
Configuration Server Screen...................................................................................................................... 9
Firmware Upgrade Screen ......................................................................................................................... 30
Set Log Level Screen................................................................................................................................... 31
Event Logs Screen ....................................................................................................................................... 3
CHAPTER 6 SIP-RELATED SETTINGS .......................................................................................... 33
Global SIP Screen ....................................................................................................................................... 33
Line Screens................................................................................................................................................. 35
APPENDIX A TROUBLESHOOTING ............................................................................................. 37
Overview ...................................................................................................................................................... 37
General Problems........................................................................................................................................ 37
APPENDIX B SPECIFICATIONS .................................................................................................... 38
IP Phone ....................................................................................................................................................... 38
APPENDIX C MMI SPECIFICATIONS ....................................................................................... 39
1. DISPLAY RULE............................................................................................................................................. 39
1.1 Idle Display ............................................................................................................................................ 39

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IPitomy Confidential iv
. BASIC CALL FEATURES ............................................................................................................................ 40
.1 Placing, Answering and Ending Calls ................................................................................................. 40
2.1.1 Placing Calls.................................................................................................................................. 0
Inter-Digit Timeout...............................................40
2.1.3 Incoming Call................................................................................................................................
2.1.3.1 Waiting Call ............................................................................................................................... 5
. Redial...................................................................................................................................................... 47
.3 Call Hold ................................................................................................................................................ 48
.4 Call Hold Retrieve................................................................................................................................. 49
.5 3-Way Conference................................................................................................................................. 50
.6 Call Transfer.......................................................................................................................................... 51
2.6.1 Attended Transfer.......................................................................................................................... 51
2.6.2 Blind Transfer................................................................................................................................ 52
.7 Call Mute ............................................................................................................................................... 54
.9 Volume Control ..................................................................................................................................... 55
.10 Voice Mail ............................................................................................................................................ 56
.11 Status Icon............................................................................................................................................ 57
.1 Line Status ........................................................................................................................................... 58
3. PROGRAMMING VIA PHONE UI ............................................................................................................. 60
3.1 Language................................................................................................................................................ 61
3. Time and Date ....................................................................................................................................... 6
3.2.1 Time Server ................................................................................................................................... 63
3.2.2 Time Format.................................................................................................................................. 63
3.2.6 Time Zone ..................................................................................................................................... 65
3.3 Tones ...................................................................................................................................................... 66
3.3.1 Set Ring Tone................................................................................................................................ 66
3.3.2 Tone Set......................................................................................................................................... 66
3.4 Display.................................................................................................................................................... 68
3. .1 Contrast Level ............................................................................................................................... 68
3. .2 Backlight ....................................................................................................................................... 68
3.5 Call Forward.......................................................................................................................................... 70
3.6 Network.................................................................................................................................................. 74
3.6.1 DHCP ............................................................................................................................................ 7
3.6.2 IP Address ..................................................................................................................................... 76
3.6.3 Subnet Mask.................................................................................................................................. 77
3.6. Gateway......................................................................................................................................... 78
3.6.5 DNS............................................................................................................................................... 79
3.6.6 VLAN............................................................................................................................................ 80
3.6.7 Type of Service / DiffServ............................................................................................................. 82
3.7 SIP Settings............................................................................................................................................ 83
3.7.1 Proxy IP......................................................................................................................................... 85
3.7.2 Proxy Port...................................................................................................................................... 86
3.7.3 Phone Number............................................................................................................................... 87
3.7. Screen Name.................................................................................................................................. 88
3.7.5 Authentication Name..................................................................................................................... 89
3.7.6 Authentication Password ............................................................................................................... 90
3.7.7 RTP Port Base ............................................................................................................................... 91
3.7.8 Auto Prov. ..................................................................................................................................... 92
3.8 Phone Status .......................................................................................................................................... 93
3.8.1 Network Status .............................................................................................................................. 93
3.8.2 Firmware Version.......................................................................................................................... 9
3.8.3 Restart Phone................................................................................................................................. 9
3.8. Factory Default.............................................................................................................................. 9
3.9 Password ................................................................................................................................................ 98
3.10 Phone Lock ........................................................................................................................................ 100
3.11 PHONE BOOK.................................................................................................................................. 100
3.1 Service ................................................................................................................................................ 103
3.12.1 Dialed Call list........................................................................................................................... 10
3.12.2 Missed Call list.......................................................................................................................... 10
4.SOFT KEY ..................................................................................................................................................... 106
4.1 Programmable functions .................................................................................................................... 106

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IPitomy Confidential v
.1.1 DND ............................................................................................................................................ 106
.1.2 Busy Lamp Field ......................................................................................................................... 107
4. State-Based Soft Keys ......................................................................................................................... 108
.2.1 Idle state ...................................................................................................................................... 109
.2.2 Connected state............................................................................................................................ 110
.2.3 Incoming state ............................................................................................................................. 111
.2. Outgoing state.............................................................................................................................. 112

IPitomy Confidential 1
Chapter 1
Chapter 1Chapter 1
Chapter 1
Introduction
IntroductionIntroduction
Introduction
This Chapter provides an overview of the IP Phone features and capabilities.
The IP Phone is a device that provides voice communication over IP network.
IP Phone Features
The IP Phone incorporates many advanced features, designed to offer sophisticated functions
together with easy operation. Key features of the IP phone include:
 128 x 6 pixel based LCD with backlight
 5 status icons indicating No-Service, DND, Call Forward, Conference, and Voice Mail
 Manage four lines supporting four registrations and up to four simultaneous calls
 Automatic provisioning via TFTP
 Secondary SIP servers support
 Dynamic IP address via DHCP client or statically configured
 NAT traversal support (UPnP)
 DTMF relay through RFC2833 or SIP INFO method
 Multi-country call-progress tone sets provided
 Full-duplex hands-free operation
 Configuration through keypad or integrated web interface
 Asterisk PBX features support
 Maintaining call records for 10 dialed calls, and 10 missed calls
 Up to 200 records of personal phone book
 Dialing from call records
 Six ring tones supported
 Adjustable voice volume
 Message waiting indicator
 Two 10/100Base-T Ethernet switch interfaces connect to LAN and a PC
Package Contents
The following items should be included:
• The IP Phone
• Stand
• Handset
• Spiral handset connecting cable
• Power Adapter
• One Ethernet UTP cable
If any of the above items are damaged or missing, please contact your dealer immediately.
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IPitomy Confidential 2
Chapter
Chapter Chapter
Chapter 2
22
2
Installation
InstallationInstallation
Installation
This Chapter covers the physical installation of the IP Phone.
Requirements
• Network cables. Use standard 10/100BaseT network (UTP) cables with RJ 5 connectors.
• For Internet Access, an Internet Access account from ISPs, and either a DSL or Cable
modem is required.
Procedure
1. Connect the Handset
Connect the handset to the jack on the left-hand side of the IP phone.
. Connect to the Network
Use standard Ethernet cable to connect the network to the "LAN" port on the IP Phone.
Connect your PC to the "PC" port on the back of the IP Phone, as shown in the diagram
below.
3. Power Up
Connect the supplied power adapter to the IP Phone and power up.
Use only the power adapter provided. Using a different one may cause hardware damage.
Figure 1: Connecting IP Phone and Your PC
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Operation
IPitomy Confidential 3
Chapter
Chapter Chapter
Chapter 3
33
3
Op
OpOp
Operation
erationeration
eration
This Chapter details the operation of the IP Phone.
Key sequences of activating call features described in
this Chapter is based on factory default settings.
Phone Faceplate
Figure : IP Phone Faceplate
Dialpad, Navigation, Soft, and Programmable Keys
1 0~9, *, #, A~Z, a~z
Normal digits.
Navigation Keys
Navigation buttons: Up, Down, Left, and Right.
4 Soft Keys
Customer-definable keys with text display and LED
5 Programmable Keys
Customer-definable keys with LED
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3
Soft Keys
Navigation Keys
LCD
Programmable Keys
Line Keys
Function Keys
Dialpad

Operation
IPitomy Confidential
Function Keys
1 Menu
Provide access to the main menu in idle mode.
Phonebook
Provide access to phone book menu.
3 Transfer
Initiate call transfer.
4 Service
Access to Dialed and Missed call list
5 Hang Up
Terminate an active session
6 Redial
Browse recently 10 outgoing call numbers.
7 Conference
Enable 3-way conference call.
8 Hold
Hold the current call for initiating second call or switch be-
tween calls.
9 Vol Down
Decrease the volume of speaker, handset and ringer.
10 Vol Up
Increase the volume of speaker, handset and ringer.
11 Speaker/Headset
Toggle between handsfree and headset modes.
1 Mute
Disable and re-enable the microphone.
LED Indicators
17 MWI/ALERT
Fast Flashing – An incoming call is ringing to the phone.
Slow Flashing – Voice messages left in voice mail server.
18 Speaker/Headset
On – in handsfree mode.
Slow Flashing – in headset mode.
19 Hold
On – A call is on hold.
Off – No call is on hold..
0 Mute
On – Mute is enabled.
Off – Mute is not enabled.
1 L1~L4
On – Line is active
Slow Flashing – Line in on hold
Off – Line is available
LCD Icons
No Serv
When lit, indicating the current Line is not registered, “No
Service”
3 DND
When lit, indicating the phone rejects any incoming call.
4 FWD
When lit, Call forward feature is enabled for the current
Line.

Operation
IPitomy Confidential 5
5 3-person symbol
When lit, indicating the phone is under 3-way conference.
6 Mail symbol
When lit, indicating the Line has voicemail(s).

Operation
IPitomy Confidential 6
Standby Mode
In standby (idle) mode, the IP Phone displays the line number and extension number/user
name in the first line of the LCD panel, the network status is displayed in the second line.
Date and time information is displayed in line . Users can make and receive calls only when
the IP Phone has successfully registered to a SIP server.
L1 2343 Louis
Network Connected
Sun Sep 8 05 10
Making a Telephone Call
To place a call:
1. Key in the phone number you wish to call.
2. Pick up the HANDSET or press SPEAKER to dial the number.
L1 Louis
3202
Cancel
You can also pick up the HANDSET or press the SPEAKER first then dial the number.
Dialing from the Call List
The IP Phone stores the last 10 called and 10 missed calls. Each of the stored numbers is
represented by a code from 1 to 10, with 10 representing the most recent number. You can
access the stored phone numbers by pressing the navigation key and press soft key 1 to check
the details of the number.
Last Number Redialing
To redial one of 10 most recently called numbers:
1. Press Redial, the LCD panel shows the first 5 most recently called numbers of 10.
1*1200
2 1232
3 1203
4 2345
5 1222
Detail
Quit
2. Press the up/down navigation key to the desired number , user may click all the way
downwards with the up/down navigation key to get the 10
th
number. .
3. Press Detail for checking the chosen account.
. Press Dial or Quit to dial or quit to the upper menu. The” Dial” or “Quit to dial” function
has to be first defined in soft keys settings in the webpage. ( See manual Page 21)

Operation
IPitomy Confidential 7
To quit the redial menu, press Menu or Quit soft key.
Calling From Missed Call List
To call one of the 10 last missed calls:
1. Press Service button to check the missed call list.
2. Press the defined associated soft keys to make call or quit.
For more detailed operation information, please refer to Appendix for MMI specifications.
Calling From Called List
To call one of the 10 last called list:
1. Press Service button to check the called list.
2. Press the defined associated soft keys to make call or quit checking.
For more detailed operation information, please refer to Appendix for MMI specifications.
Answering a Call
When someone calls you, the caller’s name and number are displayed on the third line of the
LCD panel. To answer the call, simply pick up the HANDSET or press Speaker/Headset
button.
L1 Louis
3203 Remus
Answer
Ignore
For more detailed operation information, please refer to Appendix for MMI specifications.

Operation
IPitomy Confidential 8
Muting a Call
You may mute the microphone during a call by pressing Mute key. To re-enable the micro-
phone, press Mute key again.
When mute function is enabled, the MUTE LED is turned ON.
Volume Adjustment
The volume for the receiver and speaker can be changed during a call. Use Volume Up and
Volume Down keys to adjust the volume.
Changing Ringer Volume
You may adjust the ring volume when the IP Phone is in standby mode. Use Volume Up and
Volume Down keys to adjust the volume.
Transferring a Call
There are two types of transferring calls, blind transfer and attended transfer. To transfer a call
blindly, press Transfer key and dial the number to which the call will be transferred to, then
press the Transfer key again.
To do attended transfer, press Transfer key and dial the number to which you want to transfer
the call. After the party answers the call, press Transfer key again to transfer the call.
For more detailed operation information, please refer to Appendix for MMI specifications.
Making the Second Call
To make the second call:
1. Press Hold key. The first call will be put on hold.
2. Press another Line key and dial the second number when you hear the dial tone.
After the second party answers the call, you may switch between the two calls by pressing the
associated Line key.
For more detailed operation information, please refer to Appendix for MMI specifications.

Operation
IPitomy Confidential 9
Switching Between Two Calls
To switch back and forth between the first and the second call, press the associated Line key.
For more detailed operation information, please refer to Appendix for MMI specifications.
3-Way Conferencing
To start a 3-way conference, you’ll need to press Conference key to hold the 1
st
call and
make another call. When the 2
nd
call is established, press Conference key again for 3-way
conference.
For more detailed operation information, please refer to Appendix for MMI specifications.
Using Speed Dial
The IP Phone provides user-specific speed dial feature via both soft keys and programmable
keys.
To set the speed dial number:
1. Set up in the web page, either in Softkeys 1~10, Softkeys 11~20, or Programmable Keys
page, the correct type, label, value and line.
2. Press the associated soft or programmable key.
3. The call can be made to the value via line specified.
For more detailed operation information, please refer to Chapter 5.
Do Not Disturb
The IP Phone provides Do Not Disturb feature via soft or programmable keys. Unlike many
other features provided in the phone, the DND is provided as a phone feature. That is, once
enabled or disabled, the phone will reject or receive incoming calls.
To set the DND:
1. Set up in the web page, either in Softkeys 1~10, Softkeys 11~20, or Programmable Keys
page, the correct type and the states.
2. Press the associated soft or programmable key.
3. The DND feature is enabled or disabled.
Using Headset
When Speaker key is pressed twice, handsfree will be replaced by headset automatically.
Placing Calls Using Headset
Press Speaker key twice will automatically seize a line just like user goes off-hook.

Operation
IPitomy Confidential 10
Switch Audio Between Headset and Speaker
Pressing Speaker key while in headset mode switches the audio paths from headset to
speaker.
Pressing Speaker key while in speaker mode switches the audio paths from speaker to head-
set.
Terminating Calls Using Headset
Pressing Hang Up key when conversation is in progress will end the call.

Operation
IPitomy Confidential 11
Using Phone Book
Pressing Phonebook key to enter phone book menu.
Press Add New to add
a new entry
Detail Delete
Search
Add New Quit
Create Contacts
Press Add New to start editing. Use keypad to input name and number.
Name
Number
Line1
Save
Backspace
Cancel
Use Navigator up/down keys to choose the field to enter. Use Navigator left/right keys to
choose if it is either Home/ Mobile/Office number of the added name. Press Save if you want
to record the entries.
For more operational details, please refer to Appendix C for MMI specifications.
Delete from List
Choose the item you want to delete (the one with a leading *), and press Delete key.
1 Louis
2 Remus
3 Eugene
4*Edison
5 Melinda
Detail Delete
Search
Add New Quit
Call from List
Select the item you want to call (the one with a leading *), press Detail key, and then press
Dial
4 Edison
HOME
Line3
Dial
SetLabel
Edit Quit
For more operational details, please refer to Appendix C for MMI specifications.

IPitomy Confidential 12
Chapter
Chapter Chapter
Chapter 4
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4
Using the Menu
Using the MenuUsing the Menu
Using the Menu
The LCD panel provides functions that allow you to read and modify IP
Phone’s settings. You can navigate through the menu and access these func-
tions by using the keypad. Please note that if the settings are line-related
parameters, only Line 1 is configured.
Accessing Menu Functions
The IP Phone implements a menu tree that allows you to display and modify the current
settings. Each sub-menu in the tree is represented by a number, and each active item is led by
a *. To access a sub-menu, press the navigation key to choose, and press associated softkey to
examine/change the settings.
The Menu key allows you to enter the main menu. Pressing this key in menu mode moves
back to the main menu.
To access a sub-menu, press the navigation key and the soft key(s).
Entering IP Address
Use the numeric keys to enter IP address and net mask. Use Dot’.’ Soft key to input "." (dot).
For more operational details, please refer to Appendix C MMI specifications.
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Using the Menu
IPitomy Confidential 13
Menu Tree
For more operational details, please refer to Appendix C for MMI specifications.
When settings are changed, it is required to save the settings
and reboot IP Phone.
Menu 1 Language
2 Time and Date
3 Tones
4 Display
5 Call Forward
6 Network
7 SI Settings
8 hone Status
9 assword
10 hone Lock
1 Time Server
2 Time Format
3 Time Zon
e
1 Set Ring Tone
2 Tone Set
1 Contrast Level
2 Backlight
1 DHC
2 I Address
3 Subnet Mask
4 Gateway
5 DNS
6 Auto
-
rovision
7 VLAN
8 Type of Service
1 roxy I
2 roxy ort
3 hone Number
4 Screen Name
5 Auth. Name
6 assword
1 Network Status
2 Firmware Version
3 Restart hone
4 Factory Default
7 RT ort Base
8 Auto rov.

IPitomy Confidential 1
Chapter
Chapter Chapter
Chapter 5
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5
Web Setup
Web SetupWeb Setup
Web Setup
The IP Phone can be configured via Web browser. The built-in Web server pro-
vides a user-friendly interface for setting and modifying parameters.
Overview
This chapter describes the setup procedure for configuring the IP Phone from a web browser.
After changing the settings, some new settings won’t take effect
until being saved and IP phone restarted. Use the Reset button on
the Reset screen to restart the IP Phone.
Configuration Program
The IP Phone contains an HTTP server. This enables you to connect and configure via web
browser. Your web browser must support JavaScript. The configuration program has been
tested on the following browsers:
• Firefox V2.02 or later
• Internet Explorer V6 or later
Preparation
Before attempting to configure the IP Phone, please ensure that:
• Your PC can establish a physical connection to network. The PC and the IP Phone must
be on the same LAN segment.
• The IP Phone must be installed and powered ON.
• By default, IP Phone will have a dynamic IP address, you can check it from Menu; press
Menu key, choose Network and select IP Address to check the IP address. The default
password is 123 .
Using Your Web Browser
To establish a connection from your PC to the IP Phone:
1. Start your web browser.
2. In the Address box, enter "HTTP://" and the IP Address of the IP Phone, for example:
192.168.1.250.
http://192.168.1.250/
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Setup
IPitomy Confidential 15
Login
After connecting to the IP Phone from a web browser, you will see the following Login screen
.
By default, the user name is “admin” and the default password is “123 ”.
Figure 3: Login Screen
Enter the user name and password and click the OK button to log in the IP Phone.