IPitomy IP620 User manual

IP620 IP PHONE
User Manual
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Tables of Contents
1. About ........................................................................................................ 4
2. IP620 Overview: ........................................................................................ 4
3. Features..................................................................................................... 4
4. Technical Parameters ................................................................................ 5
5. Inside the box............................................................................................ 6
6. Connecting Your Phone............................................................................. 6
7. Adjustable Stand ....................................................................................... 8
8. Phone Buttons and Hardware................................................................... 9
9. IP620 Display........................................................................................... 10
10. Placing a Call ........................................................................................... 11
11. Placing a Call (pre-dial)............................................................................ 12
12. Ending a Call:........................................................................................... 12
13. Using Last Number Redial: ...................................................................... 13
14. Last Number Redial One-Button Speakerphone ..................................... 13
15. Using Call Logs:........................................................................................ 14
16. Answering a call ...................................................................................... 15
17. Answering a call while connected to a call ............................................. 15
18. Auto –Answer: Answering a call............................................................. 16
19. Using Hold and Auto Hold....................................................................... 17
20. Transfer a Call.......................................................................................... 18
21. Transfer Line-to-Line ............................................................................... 19
22. Using Mute.............................................................................................. 19
23. Do Not Disturb (DND) ............................................................................. 20
24. Selective DND.......................................................................................... 20
25. Conference –Three-Way ........................................................................ 21
26. Conference Rooms 901 & 902 ................................................................ 22
27. Parking a Call 700.................................................................................... 22
28. Phonebook Individual/Enterprise ........................................................... 23
29. Speed Dial ............................................................................................... 26
30. Transfer to Voice Mail ............................................................................. 27
31. Voice Mail ............................................................................................... 27
32. Voice Mail –Access from outside ........................................................... 27
33. Voice Mail –Access from a phone other than your extension ............... 27
34. Voice Mail Setup (The First Time You Log In) ......................................... 28
35. Voice Mail Menus ................................................................................... 28
36. Voice Mail –Listening to Messages ........................................................ 29
37. Voice Mailbox –Greetings ...................................................................... 31
38. Voice Mailbox –Folders .......................................................................... 31
39. Pause Key ................................................................................................ 31
40. Phone Setup –Custom Ringing............................................................... 32
41. Phone Setup –Smart Personal Console (SPC) ........................................ 32
42. SPC –Starting Smart Personal Console................................................... 32
43. SPC - Home.............................................................................................. 34

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44. SPC –My Account ................................................................................... 35
45. SPC –Follow-Me Forward –Numbers and Settings................................ 37
46. SPC –My Account –My Phone Settings: ................................................ 39
47. SPC –My Phone Settings –Key Settings ................................................. 39
48. SPC –My Phone Settings –Audio Settings ............................................. 40
49. SPC –My Phone Settings –SIP / Network Settings................................. 41
50. SPC –My Phone Settings –Display Settings ........................................... 42
51. SPC –My Phone Settings –Expansion Modules ..................................... 43
52. SPC –My Schedule.................................................................................. 44
53. SPC –Call Log .......................................................................................... 45
54. SPC –Voice Mail...................................................................................... 46
55. SPC –Voice Mail –My Greetings ............................................................ 47
56. SPC Exit.................................................................................................... 48
57. Volume Adjustments –Receivers/Speaker ............................................. 48
58. Volume Adjustment –Microphones ....................................................... 49
59. Menu....................................................................................................... 50
60. Buttons and Codes .................................................................................. 52
IPitomy Communications, LLC
While every reasonable precaution has been taken in the preparation of this
document, neither the author nor the IPitomy Communications, LLC assumes
responsibility for errors or omissions, or for damages resulting from the use of the
information contained herein.
The information contained in this document is believed to be accurate.
However, no guarantee is provided. Periodic changes occur in operation that will
affect the information contained herein. Always use the product and become familiar
with its operation subjectively.
Use this information at your own risk.

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1. About
The IP620 is an enterprise-grade communications device designed to provide the user access to all of the capabilities
possible in Voice Over Internet and Voice Over LAN/WAN technologies. The IP620 is a HD® (High Definition) equipped,
2 –SIP-Line phone; SIP is the most advanced packet-switched data transport available for voice communications.
Through the use of SIP-Gateways the IP620 is also capable of interfacing the legacy telephony network.
IPitomy’s HD telephones use wideband speech CODECs which encode 7.1KHz of the voice
spectrum instead of the standard 3.4KHz. This doubles the bandwidth for communications and
elevates voice quality substantially. Combine HD audio with IPitomy’s acoustically tuned housing,
and the end result is industry-leading speakerphone clarity.
Your IP620 can utilize the g.722 codec and provide HD audio while taking up no more bandwidth than the standard
g.711 codec. This means better sound and no sacrifice.
2. IP620 Overview:
4 dynamic, context-sensitive soft keys
2 SIP Line keys for use with up to two SIP extensions (SIP Accounts) or two appearances of the same extension
(SIP Account)
Up/Down/Right/Left and OK Navigation keys
12 programmable keys (speed-dial/feature keys)
Segmented and fixed features access and call processing keys for ease of use
12-key standard telephone dial pad
Big Red speaker button to answer and disconnect calls
All Clear button for easy navigation back to original menu position
Multi-position Stand
Integrated Wall Mount
Dual 10/100Mbps auto-sensing Ethernet ports with integrated PoE
High Definition Audio
Auto provisioning to IPitomy IP PBX
Enterprise Phone Book
Personal Phone Book
3. Features
128 X 64 Pixel Grey Scale LCD
2VoIP accounts
HD Voice: HD Codec
BLF
Business Features –Park, Page, Group Page, Hands Free
XML Enterprise Phonebook
XML Personal Phonebook
Headset Mode with two alternatives for connectivity –RJ9 and 3.5mm Audio
PoE, 2xRJ45
Supports up to 6 Expansion Modules
12 Programmable keys
Encryption

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4. Technical Parameters
Item
IP620
Screen
Color Graphics Backlit Display
480x272 pixels
Various Use icons and Features Status icons
Language
English, Chinese
SIP Lines
8 (Up to eight Session Initiation Protocol accounts possible)
Function Keys
4 Soft keys, 8 Programmable Line keys (dual-color LED)
6 Navigation keys(arrow button, OK button, Clear button)
12-key telephone Dial Pad
Volume adjust bar +/-, Speakerphone (Red button), Mute, Headset, Message,
Menu, Directories, Service, Hold, Redial, Conference, Transfer
VoIP Protocol
SIP 2.0
Network
2 - RJ45 10/100M Ethernet interfaces (LAN/PC)
IP Assignment: Static IP or DHCP
DNS Client
Network
Protocol
TCP/IP, HTTP, BOOTP, TFTP, *IEEE 802.1Q, *IEEE 802.1X
Codec
G.723.1, G.729 A, G.711 A/U, G.722
QoS
TOS, Jitter Buffer, VAD, CNG, G.168 (32ms)
Call Processing
Line Status Indicator (dual color LED)
Eight Accounts possible
Call Waiting, Call Queuing, Line Switching
Call Forward, Call Transfer, Call Holding, Call Pickup, Call Park, Page
Callback One Key Dial, Redial
Phone directory speed dial, Call record direct dial
3-way conference (Phone capacity)
Do Not Disturb
Voice mail, Voice Prompt, Voice Message
BLF (Busy Lamp Field)
Expansion
Interface
The port “EXT” on the bottom of the phone is used to interface the IPX32
expansion module. This expansion module adds 32 keys per module. Six total
modules can be used with the IP410. An external power adapter is required
when 4 or more expansion modules are installed.
USB
Future Use
Security
User Authentication for configuration pages
Signaling encryption
Media encryption
Application
Public phone directory
Private phone directory
Auto Discovery / Auto Provision
Power Supply
Power adapter: AC 100-240V input and DC 12V/1A output (not included)
PoE (IEEE 802.af)
Environment
Storage Temperature: 0o - 60o C
Operating Humidity: 10% - 90%
Size 254mm*205mm*87mm

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5. Inside the box
If you are removing the IP620 from its carton, you can check the contents against the following list to assure
that all parts have been received:
Item
Quantity
HD-compliant IP Speakerphone
1
HD-compliant Handset
1
1.5-meter Handset Cord
1
3-meter RJ45 cable
1
Wall Mount Template
1
6. Connecting Your Phone
Your system administrator will likely connect your new IPitomy IP620 IP Phone to the corporate IP telephony
network. If not, use the steps and figures to connect your phone and setup your telephone.
1) Connect the Handset Cord into RJ9 [ ] connector on the underside of the telephone.
a) Inspect the handset cord and notice that one end has an extended portion that is flat (not coiled). This
is the end of the cord is to be placed into the molded plastic channel leading from the connector to the
edge of the telephone.
2) Connect the LAN connector to the telephone to the Telephony enabled network.
a) When your network is PoE (Power Over Ethernet) equipped it will not be necessary to use a power
supply with your telephone. If not, you will need the optional power supply (PN: PS346) to use your
phone.
3) You may also connect a PC to the “PC” connector to facilitate that PC’s network connection.
Figure 1 Connections on the back of IPitomy IP620

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Figure 2 Photo of connections and definitions
Hardware
Functions
Adjustable Stand
(integrated Wall Mount)
The telephone viewing angle may be adjusted to suit your
preference. Press in button (2) and adjust as you wish. In the
position shown (all the way up) the telephone can be wall mounted.
Stand Adjustment Button
Press buttons at the same time to adjust the angle
Expansion connector
EXT: IXP32 interface；Use to Plug in expansion module
SOR: (adjacent to “EXT”) Unused
Handset connector
Connect the Handset
Headphone port
Connect the Headphone
Microphone port
Connect the Microphone
USB port
Reserved for future functionality
Headset port
RJ9 –Type Headset connection
Power connector
Used with optional Power Supply (PN: PS346) 12VDC
LAN connector
Connect to Telephony-enabled LAN (PoE preferred)
PC port
Connect to a local PC (if desired)

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7. Adjustable Stand
Figure 3 Adjustable Stand
Your IP620 telephone is equipped with an integrated universal adjustable positioning stand. This feature allows you to
position the telephone as you wish for your own optimum viewing angle. The design of the stand also allows the
telephone to be wall mounted if desired –no additional parts are required.
For wall mounting, use the included wall mount template to position screws (not included) on the wall surface.
(Care should be taken to secure the mounting screws adequately with consideration of the wall material.)

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Figure 4 IPitomy IP620 Buttons and Hardware Definitions
8. Phone Buttons and Hardware
Headset:
Toggles the headset on or off
(Red) active
Service:
Future Use –no uses at this time
Mute:
Toggles the Mute feature on/off
(Red) when MUTE active
Directories: Use to access Call History
and Phone Books.
Messages:
Use to access voice mail
Red = unheard voice messages
waiting
Menu: Used to set features and access
programming.
480X272 Color LCD
Display all various call data
Graphics-compatible
photo/logo display
Programmable Buttons:
frequently used function
user status (BLF)
display SIP Line Activity
Select/Answer Lines
Line Status Lamps
Red, flashing: ringing call
Red, steady: call setup
Green, flashing: Holding call
Green, steady: Active call
Soft Keys:
activate displayed function using
associated button (key) below
Light Bar
Indicates In-Use status
Microphone (for hands-free
operations)
Clear: used similarly to abort displayed
menu prompts and return to
previous/Home
Navigation and Select “OK” buttons for
use in menu operations and call
processing
Speakerphone: answer and place calls
using the hands-free speakerphone
Dial Pad: Basic Call Placement, AND:
Press to send a dialed number
Speaker
The speaker used in all hands-free
operations
Hold: Place calls on hold
Transfer:
Transfer a connected call to someone
else
Volume rocker:
Controls the volume for all various
modes
Volume settings are retained for each
function:
Handset
Headset
Hands-free Speakerphone
Ringer
Conference:
Build phone-based conference calls
(3-parties max.)
Redial:
Redials the last number

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9. IP620 Display
Time and
Date
Current time and date is
displayed
Features Status
Missed Call(s)
Auto Answer mode active
Mute active
DND (Do Not Disturb) active
Phone Call Forward active
Network Link status
= disconnected
Display
Page Tabs
Phone Standby
Menu/Call History
Phone Book
Services
Call Status
& graphics
Uses include:
Caller ID Name and Number
Number dialed
Visual Volume setting
Missed Call listing
Boot-up photo (1)
Standby photo (1)
Idle screen photos (2)
Soft Keys
Various feature operations and
dynamic to the call in progress.
SIP Line
SIP Line and
status are
shown here.
The display is
programmed
to show the
extension or
line that is
accessed by
the associated
button.
In this case,
PBX extensions
4950, 4951,
and 4952.
Green:
Flashing =
Hold
Steady =
Connected, or
Busy Phone
Red:
Flashing =
Ringing
Steady = Line
Busy
Line Registered
and Idle
Line NOT
registered
Line during call
setup
before connection
Line In Use
connected
Line on Hold
flashing green
Line in Transfer
state
Line Ringing
flashing red
Line In 3-Way
Conference
Monitored Line
status (BLF)
Line in Do Not
Disturb
flashing green
Extension
label
Typically the primary SIP
account but might also be a
name.

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10.Placing a Call
There are three ways to use your phone for calls:
1. Using the handset
2. Using the Speakerphone
a.Use of the speakerphone is convenient and desirable for many calls, however the environment in which
the phone is located must be taken into consideration when using the speakerphone. Acoustic
properties and ambient noise will impact the performance of your speakerphone.
3. Using a Headset
a.Using a headset requires that an ancillary headset device be connected to either the RJ9 connector on
the back of the phone or to the 3.5mm Microphone and Speaker connectors on the side of the
phone.
Steps:
1
2
3
Handset
Call
Lift Handset
Dial Number
Press
OR
Your call will be
connected
Line Lamp Steady Green
Speakerphone Call
Press
Speaker Button, OR:
Idle Line Button OR:
Soft Key
Headset
Call
Headset Button
Notes:
1) The IPitomy PBX will automatically place your call based on the number dialed.
a) Extension calls and network numbers are dialed in the same manner.
2) When calling an IPitomy telephone extension it is possible to place the call with hands-free reply. To do this
preface the extension number with .
3) The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.

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11.Placing a Call (pre-dial)
Steps:
1
2
3
Your call will be
connected
Line Lamp Steady Green
(“4950” is an example
of a line number)
Handse
t Call
Dial Number
Press:
to make
corrections in
number
OR:
to abort
Lift Handset
Speakerphone Call
Press
Speaker Button, OR:
Idle Line Button OR:
Soft Key
Headset
Call
Headset Button
12.Ending a Call:
Steps:
1
Handset Call
Hang Up
Speakerphone
Call
Press
Speaker Button
OR
Soft Key
Headset Call
Headset Button
OR
Soft Key

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13. Using Last Number Redial:
Steps:
1
2
Handset
Call
Lift Handset
Press
Speakerphone Call
Press
Speaker Button, OR:
Idle Line Button OR:
Soft Key
Headset
Call
Headset Button
Note:
The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.
14.Last Number Redial One-Button Speakerphone
Steps:
1
Press
OR
Your call will be
connected
Line Lamp Steady Green
Note:
The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.

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15.Using Call Logs:
Your IPitomy IP620 telephone will store 100 numbers each for the following Call Logs:
Missed Calls
Received Calls
Dialed Numbers
These numbers can be stored on your personal Phone Book or dialed directly from the list.
Follow these steps to retrieve a number from those saved on your telephone.
Steps:
1
2
3
4
5
6
Dialed
Numbers
Right Nav. Key
Use the
Up and
Down
Navigation
Keys to
find the
number
you want.
Press
OR:
to view call
data
From View
press
To store in
your Phone
Book
Missed
Calls
Down Nav Key
Received
Calls
Up Nav Key
Phone Book &
Call History
Directories Button
Use the
Up and
Down
Navigation
Keys to
select
“Calls”
Use the Up
and Down
Navigation
Keys to
select the
Call Log
desired
Use the Up
and Down
Navigation
Keys to find
the
number
you want.
OR
to view call
data
From “View”
press
To store in
your Phone
Book
Menu Access
to Call Logs
OR
Navigation “OK” Key
Use the
Up and
Down
Navigation
Keys to
select
“Calls”
Use the Up
and Down
Navigation
Keys to
select the
Call Log
desired
Use the Up
and Down
Navigation
Keys to find
the
number
you want.
OR
to view call
data
From View
press
To store in
your Phone
Book
Notes:
1) Use soft-keys to delete one entry or to delete all entries in a call log.
2) When saving a dialed number to your Phone Book, you may modify the number and name as
requierd/desired. Use to modify the name and/or number
3) An asterisk (*) in front of a Missed Call entry identifies missed calls not previously viewed.

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16.Answering a call
You can answer a call by simply lifting the handset. To answer using one of the other call options:
Steps:
1
2
To End Call
Answer
Using
Handset
Line Ringing
Line Button flashing Red
Lift Handset
You will be
connected to the
ringing call
Hang Up
Answer Using Speakerphone
Press
Line Button, OR:
Soft Key, OR:
Speaker Button
Press
OR:
Answer Using
Headset
Press
Headset Button
Press
Notes:
1) Your IP620 gives you the option of Rejecting a ringing call. To do so press while ringing.
2) The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.
17.Answering a call while connected to a call
Answering a new call while connected on a call is enhanced with Auto Hold (see Using Hold and Auto Hold). The
streamlined steps to making this function are:
Steps:
1
2
note 1
note 2
Line connected
Line Ringing
Line Button flashing Red
Press Ringing
(flashing)
Line Button
You will be
connected to the
ringing call.
Steady Green
The previous call is
automatically placed
on hold
Flashing Green
You may
reject the
ringing call
and send
the caller to
Voice Mail.
To do so
press:
Soft Key

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18.Auto –Answer: Answering a call
Auto Answer simplifies answering calls by connecting them automatically. When this mode is active all calls to the
extension will be answered automatically in the respective modes.
Idle Status
Auto Answer
To End Call
Answer
Using
Handset
Handset
off-hook
Line Ringing
Line Button flashing Red
You will be
connected to the
ringing call.
Steady Green
Press
Answer Using
Speakerphone
Speaker
Button idle
Press
OR
Answer Using
Headset
Headset
Button
Press
OR
Activate Auto Answer
1) At Idle phone press
2) Use the Navigation keys and scroll to “Function settings” and press or .
3) Use the Navigation keys and scroll to “Auto answer” and press or .
4) Use the Navigation keys and scroll to “Enable” and press or .
5) Press to exit the menu. Auto Answer is now active.
6) The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.

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19.Using Hold and Auto Hold
Hold
You can hold calls and then retrieve them when you’re able.
Auto Hold
Your IP620 will automatically hold calls for you. While already on one line –press another (ringing or idle); the first call
is held and the next line is accessed.
Steps:
1
Hold
On a call
Press
OR
Call is placed on hold
Flashing Green
Auto Hold
Press
Idle Line
OR
Ringing Line
The first call is placed
on hold
Flashing Green
AND
Connected to the
ringing call.
Answer Line lit steady Green
Notes:
1) To retrieve a call from Hold, press the desired holding line button (flashing green).
2) Callers on hold usually hear music or a periodic tone to indicate their status –on-hold.
3) The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.

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20.Transfer a Call
Call Transfer is used to direct a call from your telephone to the exact destination you wish. In the steps below the
“target”is the number to which you want to the call to be delivered.
There are two techniques you can use to transfer calls:
Blind –used to deliver the call to the target expeditiously
Announced –announce the call transfer to the target before completing the transfer
Steps:
1
2
3
4
Blind Transfer
On a call
Press
OR:
Press
Blind
Input
Extension No.
Press
OR
The call is
moved from
your
telephone
to the
target
Announced Transfer
OR:
Input
Extension No.
Press
OR
Wait for
the target
to answer
and then
announce
the transfer
To
complete
the transfer
press
OR:
To cancel
the transfer
and retrieve
the call,
press
Notes:
1) Blind Transfer will convey the Caller ID of the call being transferred.
2) Announced Call Transfer will convey the Caller ID of your extension since that was the call connected prior
to the transfer taking place.
3) You can transfer a caller to an extension’s voice mailbox to leave a message by inserting a before the
extension number (see Transfer to Voice Mail.)
4) The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.

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21.Transfer Line-to-Line
Sometimes it’s desirable to transfer a call to a line that you have previously placed on hold. The IP620 makes this
possible with Transfer Line-to-Line.
In this operation, one caller is on hold and the other is on the active line (connected to you). To connect these two
people together simply transfer the connected call to the held call. As follows:
Steps:
1
2
Transfer Line-to-Line
Line on Hold
(green flashing)
Connected Call
(other line)
(green lit solid)
Press
OR
Press
Line on Hold
(green flashing)
The call to which
you were
connected is now
connected to the
call that had been
on hold.
(Your phone returns to
idle)
Note:
The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.
22.Using Mute
When Mute is active, you can hear other parties on a call but they cannot hear you. You can use mute in any of the
modes:
Handset
Speakerphone
Headset
Steps:
1
Announced
Transfer
On a call
(any line)
Press
Red indicates
Mute is active
Notes:
1) Mute May be activated prior to connection.
a) Press Mute then lift handset
b) Press Mute then press Speaker Button
c) Press Mute then press Headset Button
2) Mute may be activated and deactivated during a conversation
3) When a connection is ended, Mute will automatically deactivate
4) The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.

Smarter Business Communications
IP620
HD- E Q U I P P E D
E N T E R P R I S E - G R A D E
V O I C E E N D P O I N T
- 20 -
23.Do Not Disturb (DND)
You can use Do Not Disturb (DND) to block incoming calls to your phone.
Steps:
1
Do Not Disturb
While Idle
Press
The DND icon appears
in the features area of
the display and on all
lines indicating DND is
active.
Notes:
Callers will hear busy tone when they call the extension in DND
You can still make calls on a line that is in DND.
To cancel DND just press again
24.Selective DND
Since up to eight SIP Accounts may be registered on your phone you may wish to activate DND on
one or more specific SIP Lines. While leaving others available The IP620 accommodates this nicely
with Selective DND.
In the photo notice:
two of the lines are extension 4950, the first is on hold, the second is idle, and
one line is extension 4951, and
One line is extension 4952
Extensions 4951 and 4952 are in DND
Steps:
1
2
3
4
5
6
Selective DND
While Idle
Press
Scroll to
“Function
Settings” and
Press
Scroll to
“DND” and
Press
Scroll to the
Account to
place in DND.
(In the example
“5555” is
Account02)
Then press
Scroll to
“Enable”
and press
Press
to exit the
menu and your
selected line
will be in DND.
Notes:
1) To cancel Selective DND repeat the process and select “Disable”.
2) To cancel all DND, press twice.
3) The example in the display in these instructions shows extension 4950. Your phone line number will likely
be different.