IPitomy T54W User manual

5432 Any Street West
Townsville, State 54321
555.543.5432 ph
555.543.5433 fax
www.yourwebsitehere.com
technology
technology
http://www.IPitomy.com/
T54W
Quick Reference & Voicemail Guide
Voicemail Login
First Time Logging In:
Always change and
customize your settings. In particular:
•Record your Name
•Record a Busy Greeting
•Record your Unavailable Greeting
•Change your Default Password
Main-Menu:This will be the first menu that
you are presented with once you have logged in:
•Option 1 – Listen to messages in the
currently selected folder
•Option 2 – Change Folders
•Option 3 – Advanced Options
•Option 4 – Place an outgoing call
•Option 0 – Mailbox Options
•Option * – Help Menu & Return
•Option # – Exit the Voicemail System
Advanced Options:
Press Option 4: Place an outgoing call (Not
Enabled on All Systems)
Press option 5: Leave a message for another
user on the system
Mailbox Options:
1. Record your Unavailable Message
2. Record your Busy Message
3. Record your Name
4. Record your Temporary Greeting
5. Change Password
If there isn’t a temporary greeting recorded,
you will immediately be prompted to record
one. If you already have a temporary greeting
recorded, you will be presented with the
following menu:
•Option 1 – Record a Temporary
Greeting
•Option 2 – Erase your Temporary
Greeting
Once Temporary Greeting has been erased,
callers will be presented with Default Greeting.
Listening to Messages
Listening to Messages:
Message Envelope (If
Enabled) will provide you with information
about the message; Message Number, Date and
Time message was received and Caller ID
Information. Pressing “1” any time during the
playback of the message envelope will skip that
information and go directly to Message Listen
Mode.
During Playback:Any of the following
buttons may be pressed:
•Option * – Rewinds the Message 3
seconds
•Option # – Fast Forwards the Message
by 3 seconds
•Option 0 – Pauses the message. Press
any button to resume playback
After Message Playback:After your
message has been played back, the system will
play a prompt and wait for you to select:
•Option 3 – Advanced Options (Send a
Reply, Play Message Envelope, Place
Outgoing Call, Leave a Message for
another user on the same system)
•Option 4 – Go to Previous Message
•Option 5 – Repeat Current Message
•Option 6 – Play Next Message
•Option 7 – Deletes Message
•Option 8 – Forward Message to another
user on the system
•Option 9 – Saves Message
•Option * – Help
•Option # – Exits Voicemail System
Changing Folders:If you select the option to
change folders IPitomy will play this menu:
•Option 0 – New Messages
•Option 1 – Old Messages
•Option 2 – Work Messages
•Option 3 – Family Messages
•
Option 4 – Friends Messages

Calls & Transfers
Making Calls:
With telephone Idle, dial the
desired number or extension, lift handset your
call is now active.
Handsfree/Speaker Call: Telephone Idle,
dial your desired number or extension, press the
speaker button and your call is now active.
Ending or Hanging up Call: Press “End Call”
soft key button or simply hang up the handset.
Placing A Call on Hold: While on a call press
the “Hold” soft key button. Call will be placed on
hold. Press “Resume” soft key button to retrieve
call.
Transfer A Call to Park: Press the “Park” key
and wait for prompt, you will hear the Park
numbers (Usually; 701, 702 or 703). The red light
next to the Park number selected will light up.
Retrieve A Call from Park: Press the lit Park
Key (either 701, 702 or 703) to retrieve the
parked call.
Transfer A Call (Blind Transfer): While on a
call press the “Transfer” soft key button. Enter
extension or phone number where you want to
transfer call to. Press “B Transfer” soft key
button to complete transfer.
Transfer A Call (Screened Transfer): While
on a call press the “Transfer” soft key button.
Enter an extension or phone number where you
want to transfer call, and press “Send” soft key
button. Wait for that party to answer, announce
the call and press “Transfer” soft key button to
complete transfer.
Transfers – Features - Voicemail
Conference Call:
While on a call, press the
“Conference” soft key button. Place the second
call, once the third party has answered, press
“Conference” Button again to bridge calls.
Do Not Disturb (DND): Press the “DND” soft
key button to enable Do Not Disturb mode. An
icon will appear at the top of your phone
showing DND has been enabled. All calls will
now go directly to your voicemail. Press “DND”
soft key button to disable Do Not Disturb.
Call Logs: Press the “History” soft key button
to access your Call Logs (All Calls, Missed Calls,
Placed Calls, Received Calls, Forwarded Calls) use
the navigation arrows to browse through the
lists. You can highlight and select any number
you wish to redial or save them in your phone
book.
Send Call to Voicemail: While on a call press
the “Transfer” soft key button. Press the * key +
extension number and press “B Transfer” soft
key button.
Mailbox Overview - Among the many
features included in your IPitomy Voicemail
system are:
•Three different types of greetings
•Voicemails forwarded to your e-mail
address in .mp3 format
•Organizational System called “Folders”
to help arrange saved messages
•Password protected mailbox access
•Audible recording menus to create and
re-record greetings
•Voice-to-Text
Default Greeting:If you do not record any
greetings your IPitomy system will automatically
play a set of default greetings depending upon
the status of your extension.
Voicemail
Greeting Type:
There are three types of
greetings available:
•Standard Greeting – Played when your
phone is unanswered
•Busy Greeting – Played when your
extensions is busy or DND is enabled.
•Temporary Greeting – Played whenever
it is recorded and enabled.
Voicemail Folders: Your IPitomy IP PBX
allows you to save and organize your messages
into folders. These 5 folders have convenient
names for organizing messages:
1. New
2. Old
3. Work
4. Family
5. Friends
When a message is left for you, IPitomy will
place the message into the “New” folder. Once
you listen to the message and do not delete or
save it, IPitomy will automatically move the
message to the “Old” folder.
Logging in to your Voicemail:
•From your Local Extension: press the
“Message” key on your telephone. This
will bring you to a voice menu that will
ask you to enter in your password.
Enter your password (default password
is your extension number) and follow
prompts.
•Outside Using Auto-attendant: When
dialing in from outside the office, call
into the auto-attendant. Dial # from the
menu, you will then be prompted to
enter in your mailbox number
•From Another Office Phone: Dial 924,
you will then be prompted to enter
your mailbox number and then your
password.