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?I'm using a CD player with an Inline Patch to send audio down the
phone line and then recording that audio with the caller's comments.
The CD audio is overpowering the caller audio even when I turn the
"From Phone" control all the way down. What's wrong?
!The "From Phone" control only adjusts the output of your voice that is
sent through your telephone. The audio you are feeding into the inputs
on the back of the Inline Patch comes back mixed with the caller's
voice. The Inline Patch does not attempt to separate audio sent into the
inputs, only your voice sent through your telephone. You'll have to
lower the "Send" level on the Inline Patch to correct this problem.
?There is a small amount of hum in the background of my recordings
made from the Inline patch. What’s wrong?
!Try turning up the “From Line” volume. That should decrease resis-
tance and help eliminate the hum.
?There is a loud hum on the output of my Inline Patch, even when noth-
ing else is connected. What else could it be?
!Make certain you are using the power supply that was shipped with the
unit. Power supplies are not all the same.
?We purchased an Inline Patch to take callers on our radio show. It
functions just as promised but we've now found that 20 dB of separa-
tion just really isn't enough for us. What can we do?
!The Inline Patch was designed primarily for interview recording and
telecom demos. If you're looking for something to put callers on the air
for a radio show you should purchase an Innkeeper digital hybrid. The
Innkeeper typically provides greater than 50 dB separation of send and
receive and has great sound quality. This is really the piece of equip-
ment you need.
?I recently purchased the Inline Patch, which works great, but I don't
seem to be getting as much volume out of the XLR output as promised
in your catalog. What's wrong?
!Check your XLR Cable. Some Sound Engineers are in the habit of con-
necting the "ground wire" (pin 1) and the "negative wire" together. This
is sometimes done to convert transformer output signals into a single
ended output, however, Inline Patch uses an active differential output
so grounding one of the hot pins will drop the output in half. Separate
these two wires and you should hear a difference.
FAQ’s