Johnson Controls Tyco Illustra Flex IFS03D1ICWTT Service manual

Tyco Security Products 6600 Congress Avenue • Boca Raton, FL 33487 USA 1
Tele: 561 912 6000 • Fax: [phone] • www.illustracameras.com
JOHNSON CONTROLS, TYCO and ILLUSTRA are trademarks and/or registered trademarks.
Unauthorized use is strictly prohibited
© 2020 Johnson Controls. All rights reserved.
Technical Bulletin - TAB Number: TB-00415-00-211020
Encrypted SD Card Storage feature
Date Issued: 2/11/20
Product
Product Code
Firmware
Illustra Flex Gen 2 Cameras
IFS03D1ICWTT
IFS03D1OCWIT
IFS03XNANWTT
IFS03B1BNWIT
IFS03B1ONWIT
IFS03CFOCWST
IFS08D2ICWTT
IFS08D2OCWIT
IFS08XNANWTT
IFS08B2ONWITA
IFS02P6INWIT
IFS02P6ONWIT
IFS02P6ONWITA
IFS02P6ISWTT
IFS02P6ONWITB
IFS02P6INWITB
IFS02P6ISWTTB
IFS03B1ONWTTA
IFS02P6ONWTTA
IFS02P6ONWTTB
IFS03D1OCWTTA
IFS08D2ICWTTB
IFS08D2OCWITB
IFS08B2ONWITB
Illustra.SS004.01.09.01.0042
onwards

Tyco Security Products 6600 Congress Avenue • Boca Raton, FL 33487 USA 2
Tele: 561 912 6000 • Fax: [phone] • www.illustracameras.com
JOHNSON CONTROLS, TYCO and ILLUSTRA are trademarks and/or registered trademarks.
Unauthorized use is strictly prohibited
© 2020 Johnson Controls. All rights reserved.
Issue
Currently if an SD card is removed from a camera, the contents can be easily accessed if the SD card is
mounted elsewhere. This could be a violation of local privacy laws.
Solution
Introduction of the Encrypted SD Card storage feature which offers encryption for the entire contents of
their SD card. When SD card Encryption is enabled the contents of the SD Card will only be accessible
through the Camera Web GUI, unless a Custom Password has been set which allows password
protected access to the SD card when mounted elsewhere. Currently this mounting is only supported on
Linux systems.
NOTE: The user can disable Encrypted SD Card storage to revert to being able to access the SD card
via Windows based systems, without a Password.
Disabling SD card encryption is not recommended.
Note: There are three procedures below, these vary depending on the firmware installed
in the camera. Use the correct procedure that relates to the firmware in your camera.
Cameras manufactured with firmware Illustra.SS004.01.09.01.0042 or later
1. Insert SD card into camera.
2. Log in to camera Web GUI and select Setup on the Web User Interface banner to display the setup
menus.
3. Select SD Card Management from the Edge Recording menu.
The SD card will show as unmounted with encryption enabled.

Tyco Security Products 6600 Congress Avenue • Boca Raton, FL 33487 USA 3
Tele: 561 912 6000 • Fax: [phone] • www.illustracameras.com
JOHNSON CONTROLS, TYCO and ILLUSTRA are trademarks and/or registered trademarks.
Unauthorized use is strictly prohibited
© 2020 Johnson Controls. All rights reserved.
Please note: Encryption is always enabled by default after the camera has been reset. The user
may disable encryption mode but any change to the encryption status requires the SD card to be
formatted.
4. Format the SD card by selecting ‘Format’ and select ‘Mount’ to mount the encrypted SD card.
Please note: SD card will fail to mount until it has been formatted.
The user now has the option to encrypt SD card with custom password.
Please Note: The Custom Password is only required when the SD card is accessed independently
from the camera. It will not affect SD card functionality while it is being used by the camera.
5. Log in to camera Web GUI and select SD Card Management from the Edge Recording menu.
6. Select ‘Encrypt SD card with custom password’
7. Enter the custom password into both password fields and select ‘Save’.

Tyco Security Products 6600 Congress Avenue • Boca Raton, FL 33487 USA 4
Tele: 561 912 6000 • Fax: [phone] • www.illustracameras.com
JOHNSON CONTROLS, TYCO and ILLUSTRA are trademarks and/or registered trademarks.
Unauthorized use is strictly prohibited
© 2020 Johnson Controls. All rights reserved.
Once the Custom Password has been set, it can be edited or cleared at any time in the SD Card
Management tab under the Edge Recording menu.
Please note: The Custom Password will remain set after a firmware upgrade. The Custom
Password will be cleared after a reset.
The SD Card Encryption can be disabled at any time by unticking ‘Encrypt entire contents of SD
card’. However any changes to the encryption status requires the SD card to be formatted.
Upgrading camera from firmware pre- Illustra.S004.01.09.01.0042
1. Select Setup on the Web User Interface banner to display the setup menus.
2. Select Maintenance from the System.
3. Click on the Browse button and navigate to the latest firmware.
4. Select the file and select Open.
5. Select Upload.
Wait for Firmware Upgrade process to complete.
6. Log in to camera Web GUI and select SD Card Management from the Edge Recording menu.
If SD card was inserted pre-upgrade, or is inserted after the camera firmware has been upgraded,
SD card will show as mounted and encryption options will be disabled until the camera has been
reset.

Tyco Security Products 6600 Congress Avenue • Boca Raton, FL 33487 USA 5
Tele: 561 912 6000 • Fax: [phone] • www.illustracameras.com
JOHNSON CONTROLS, TYCO and ILLUSTRA are trademarks and/or registered trademarks.
Unauthorized use is strictly prohibited
© 2020 Johnson Controls. All rights reserved.
Please note: Encryption will remain disabled by default after upgrading from firmware pre -
Illustra.S004.01.09.01.0042 until the user manually enables it, or resets the camera, after which it is
enabled by default.
To enable Encryption:
a) Log in to camera Web GUI and select SD Card Management from the Edge Recording menu.
b) Select ‘Encrypt entire contents of SD card.’
Please note: Changing the encryption option requires the SD card to be formatted, all previously
recorded data will be lost.
c) User now has the option to encrypt SD card with Custom Password.
Please Note: The Custom Password is only required when the SD card is accessed independently from the
camera. It will not affect SD card functionality while it is being used by the camera.
d) Log in to camera Web Gui and select SD Card Management from the Edge Recording menu.
e) Select ‘Encrypt SD card with Custom Password’
f) Enter Custom Password into both password fields.
g) Once the Custom Password has been set, it can be edited or cleared at any time in the SD Card
Management tab under the Edge Recording menu.

Tyco Security Products 6600 Congress Avenue • Boca Raton, FL 33487 USA 6
Tele: 561 912 6000 • Fax: [phone] • www.illustracameras.com
JOHNSON CONTROLS, TYCO and ILLUSTRA are trademarks and/or registered trademarks.
Unauthorized use is strictly prohibited
© 2020 Johnson Controls. All rights reserved.
Please note: The Custom Password will remain set after a firmware upgrade. The Custom Password will be
cleared after a reset.
SD Card Encryption can be disabled at any time by unticking ‘Encrypt entire contents of SD card’. However
any changes to the encryption status will require the SD card to be formatted.
Resetting a camera running firmware Illustra.S004.01.09.01.0042 or later
Please note: SD card encryption is always enabled by default after a camera reset
1. Log in to camera Web Gui and select Setup on the Web User Interface banner to display the setup
menus.
2. Select Maintenance from the System menu.
3. Select Reset and OK.
4. Wait for Reset process to complete.
5. Log in to camera Web Gui and run through initial setup.
6. Select SD Card Management from the Edge Recording menu.
- If SD card Encryption was enabled before reset and the same HostID is used after reset, the SD
card will show as mounted and Encryption will be enabled.
- If SD card Encryption was enabled before reset and a different HostID is used, the SD card will
show as unmounted and Encryption will be enabled. SD card will need to be formatted before it
can be mounted by the camera.
- If SD card Encryption was disabled before reset, the SD card will show as unmounted and
Encryption will be enabled. SD card will need to be formatted before it can be mounted by the
camera.

Tyco Security Products 6600 Congress Avenue • Boca Raton, FL 33487 USA 7
Tele: 561 912 6000 • Fax: [phone] • www.illustracameras.com
JOHNSON CONTROLS, TYCO and ILLUSTRA are trademarks and/or registered trademarks.
Unauthorized use is strictly prohibited
© 2020 Johnson Controls. All rights reserved.
Contact Information
If you have any questions regarding these release notes, please contact Tyco Security Products Technical Services at:
Toll Free: 800-507-6268, Option 2
International: 561-912-6259, Option 2
Alternative Number: 800-392-2873
Fax: [phone]
Hours: 08:00 –20:00 EST
Email: [email protected]
Website: www.illustracameras.com
In Europe, Middle East and Africa, contact Technical Support at:
Toll Free: 00 800 CALLTYCO or 00 800 2255 8926
Direct: [phone]
Hours: 8am –6pm CET
Email: [email protected]
Website: www.tycosecurityproduct.com
Website: www.tycosecurityproducts.com
Local Direct dial numbers:
UK
[phone]
Bahrain
(0) 800 041 27
France
0800 90 79 72
Greece
00800 31 229 453
Spain
900 99 31 61
Russia
810 800 20 521 031
Germany
0800 1806 757
Turkey
00800 31 923 007
Italy
[phone] or [phone]
United Arab Emirates
(0) 800 0310 7123
Belgium
0800 76 452
Israel
[phone]
Ireland
180 094 3570
Nordic Countries
[phone]
S. Africa
(0) 10 100 3292
Qatar
[phone] 841
Oman
[phone] 64
Lebanon
01 426 801 first, then dial
855 234 3677
Egypt
(0) 800 000 9697
KSA
[phone]
In Latin America and Caribbean, contact Technical Support at:
Southern Latin America
Contact: Cesar Cristal
Phone: [phone]
Cell: [phone]
Email: [email protected]
Brazil (South)
Contact: Dani Hissnauer Miguel
Phone: [phone]
Cell: [phone]
Email: [email protected]
Brazil (North)
Contact: Wagner Soares
Phone: [phone] x.250
Cell: [phone]
Email: [email protected]
Northern Latin America & Caribbean
Contact: Hildebrando Duran
Phone: [phone]
Cell: [phone]
Email: [email protected]
Mexico
Contact: Marco Antonio Salguero
Phone: [phone]
Cell: [phone]
Email: [email protected]
In Asia Pacific, contact Technical Support at:
Toll Free: 00 800 CALLTYCO or 00 800 2255 8926
China Direct: [phone]
China Hotline: [phone]
India Direct: [phone]
Australia Toll Free: 1 800 580 946
New Zealand & Pacific Direct: [phone]
Hours: 9am –6pm Monday to Friday, China local time
Local Time
Email: [email protected]
Hours: 9am –7pm Monday to Friday, India local time
Hours: 8am –6pm Monday to Friday, Australia local time
Information furnished by Tyco Security Products is believed to be accurate and reliable. However, no responsibility is assumed by Tyco Security Products for its use, nor any
infringements of other rights of third parties which may result from its use. No license is granted by implications or otherwise under any patent rights of Tyco Security Products.