
Troubleshooting
Symptoms Remedies/Causes
iHeart Link app cannot be operated with KW-NT50HDT or
KW-NT30HD.
Confirm that you are able to access the internet using 3G, EDGE, orWi-Fi.
Confirm that the software versions of the navigation system and iHeart
Link app are following number or upper.:
KW-NT50HDT: 1.0.014.1900
KW-NT30HD: 1.0.013.1700
iHeart Link app: Version2.0.8
“App Not Connected”appears on the KW-NT50HDT or
KW-NT30HD.
Start iHeart Link app on the iPod touch or iPhone that is connected to
the navigation system.
The station registration button [ ] is not active. - Current station has already been saved.
-
No more stations can be saved (100 stations have already been saved).
Delete unnecessary favorite stations from favorite station list.
The tag registration button [Tag] is not active. - Current tag information has been already saved.
- Current song has no tag information.
"Content Not Available" appears on the KW-NT50HDT or
KW-NT30HD.
Selected station is not being broadcast.
"Request Timed Out" appears on the KW-NT50HDT or KW-
NT30HD.
iPod touch or iPhone not connected. Confirm connection.
"Stream Stopped" appears on the KW-NT50HDT or KW-
NT30HD.
Data cannot be received from iHeartRadio server.
Internet connection is not good enough.
Total Traffic Network Service information cannot be
received from iHeartRadio. (Only for KW-NT50HDT)
- Confirm that the location services feature on the iPhone or iPod touch
is turned on.
Next, confirm that location services for iHeart Link app is turned on.
- Set Hybrid TTN+ Mode to any setting other than Off (See page 2).
iPhone.indd 3 2011/08/19 18:03:11