Keba KeContact P30 e Series Use and care manual

KeContact
P30
e-series, b-series, c-series
Firmware Update Instructions V 1.02
Translation of the original instructions

Document:V 1.02
Document No.:
Pages: 16
© KEBA
Specifications are subject to change due to further technical developments. Details presented may be
subject to correction.
All rights reserved.
KEBA AG Headquarters
Gewerbepark Urfahr, 4041 Linz, Austria
[phone], [email protected], www.keba.com/emobility
For information about our subsidiaries please look at www.keba.com.

P30 Table of contents
Firmware Update Instructions V1.02 3
© KEBA
Table of contents
1 Introduction ................................................................................................................ 4
1.1 Representation of safety instructions............................................................... 4
1.2 Purpose of the document................................................................................. 4
1.3 Requirements................................................................................................... 5
1.4 Warranty .......................................................................................................... 5
1.5 Notes on this document ................................................................................... 5
1.6 Further documentation..................................................................................... 6
2 Determining the firmware version ............................................................................ 7
3 Update via Ethernet.................................................................................................... 9
3.1 Connect to the network .................................................................................... 9
3.2 Perform update ................................................................................................ 9
4 Update via USB........................................................................................................... 11
4.1 Remove covers ................................................................................................ 11
4.2 Perform update ................................................................................................ 12
4.3 Mount covers ................................................................................................... 13
5 Correcting update errors ........................................................................................... 15
5.1 Perform Deep Firmware Update ...................................................................... 15

P30 Introduction
Firmware Update Instructions V1.02 4
© KEBA
1 Introduction
Dieses Dokument ist gültig für P30 e-series, b-series und c-series.
The user must ensure that this document is valid for his present product.
1.1 Representation of safety instructions
At various points in this manual, you will see notes and precautionary warn-
ings regarding possible hazards. The symbols used have the following
meaning:
DANGER!
indicates an imminently hazardous situation, which will result in death or se-
rious bodily injury if the corresponding precautions are not taken.
WARNING!
indicates a potentially hazardous situation, which can result in death or seri-
ous bodily injury if the corresponding precautions are not taken.
CAUTION!
means that if the corresponding safety measures are not taken, a potentially
hazardous situation can occur that may result in slight bodily injury.
Caution
means that damage to property can occur if the corresponding safety mea-
sures are not taken.
ESD
This symbol reminds you of the possible consequences of touching electro-
statically sensitive components.
Information
Identifies practical tips and useful information. No information that warns
about potentially dangerous or harmful functions is contained.
1.2 Purpose of the document
This document describes how to perform a firmware update at P30 e-series,
b-series and c-series. The firmware update can be installed on the charging
station either via Ethernet or USB.

P30 Introduction
Firmware Update Instructions V1.02 5
© KEBA
The current firmware is available on the KEBA website:
www.keba.com/emobility-downloads
Information
This document is an extension to the supplied manuals of P30.
You must comply with all instructions and safety instructions in the
supplied manuals!
1.3 Requirements
This document contains information for persons who have technical knowl-
edge in the field concerned and are qualified to carry out the necessary op-
erations.
1.4 Warranty
Only general maintenance work that is expressly permitted by KEBA may be
performed. Any other tampering to the device will result in a loss of the war-
ranty claim.
A device with broken manufacturer's seals or removed lead seals may no
longer be put into operation. The necessary steps for replacement or repair
of the charging station by the specialist dealer or service partner must be ini-
tiated.
1.5 Notes on this document
The instructions contained in this manual must be followed precisely. Failure
to do so could result in the creation of potential sources of danger or the dis-
abling of safety devices. Apart from the safety instructions given in this man-
ual, the safety precautions and accident prevention measures appropriate to
the situation in question must also be observed.
This document reflects the current state of knowledge at the time of publica-
tion. It is subject to changes in content due to technical developments. It is
therefore recommended that you check regularly on the KEBA website to
see whether a more recent version of the document is available for the prod-
uct in question.
1.5.1 Contents of the document
● Performing a firmware update
1.5.2 Not contained in this document
● Commissioning and deinstallation of the charging station

P30 Introduction
Firmware Update Instructions V1.02 6
© KEBA
● Operating behavior of the charging station
● Operation of the charging station
● Configuration of the charging station
1.6 Further documentation
Manuals and additional information are available on our website:
www.keba.com/emobility-downloads

P30 Determining the firmware version
Firmware Update Instructions V1.02 7
© KEBA
2 Determining the firmware version
There are several ways to determine the firmware version currently installed
on the charging station:
● The current firmware version is visible in the simplified web interface.
● The current firmware version is briefly displayed when the charging sta-
tion starts indicated a color code on the LED bar. The description below
shows how to derive the firmware version from the color code.
● For devices with display, the current firmware version is shown on the
display when the charging station starts.
Deriving the firmware version from the color code
The firmware version consists of a major version and a subversion. Exam-
ple: 3.09 (major version = 3, subversion = 09)
The major version is derived from the colors used. The current major ver-
sion 3 has the colors blue/orange.
The subversion must be calculated. Each segment on the LED bar and
each displayed color has a specific significance.
Significance of the LED segments:
LED segment Value
S1 8
S2 4
S3 2
S4 1
Significance of the colors:
Color Value
Blue 1
Orange 0
To calculate the subversion, the significance of the LED segment must first
be multiplied by the significance of the color. The obtained results must then
be summed.
Example: => firmware version 3.09
Determining the major version
Colors Major version
blue/orange 3

P30 Determining the firmware version
Firmware Update Instructions V1.02 8
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Determining the subversion
LED segment S1 S2 S3 S4
Color Blue Orange Orange Blue
Significance of the LED segment 8 4 2 1
Significance of the color 1 0 0 1
Result (LED segment x color) 8 0 0 1
Subversion 8 + 0 + 0 + 1 = 09

P30 Update via Ethernet
Firmware Update Instructions V1.02 9
© KEBA
3 Update via Ethernet
An update via Ethernet is recommended if the charging station is already in-
tegrated into an existing network. Otherwise an update via USB is recom-
mended, see chapter 4 Update via USB.
The following steps are necessary for an update via Ethernet:
● Connect to the network
● Perform update
3.1 Connect to the network
Connect the computer to the network where the charging station is located.
● Connect to the network via WLAN or Ethernet.
● Set a fixed (static) IP address or obtain the IP address from a DHCP
server.
3.2 Perform update
Information
Some computers may experience problems with network, firewall, port set-
tings, or other devices, especially TFTP servers.
To avoid problems, the charging station can be connected directly to the
computer.
In case of firewall problems it is also possible to disable the firewall or add
the program "e2flash.exe" as an exception.
Information
Firmware version, serial number and MAC address in the illustrations are
only examples and vary depending on the device.
Proceed as follows to perform the firmware update:
1) Extract the file KEBA_P30_ETH_xxx.zip.
2) Execute program p30flash.cmd by double-clicking it.
The command prompt opens and the firmware update starts automati-
cally.
3) Follow the instructions in the command prompt.
4) The program searches for the connected charging stations for approx.
40 seconds and displays found MAC addresses, IP addresses and infor-
mation on the firmware version.

P30 Update via Ethernet
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5) Confirm the update by pressing the y key or the Enter key and wait until
the update is complete.
6) After the update is complete, the program searches again for connected
devices. The command prompt can be closed by pressing any key.
7) Check the firmware version of the charging station, see 2 Determining
the firmware version.
8) Check that the charging station is functioning properly.

P30 Update via USB
Firmware Update Instructions V1.02 11
© KEBA
4 Update via USB
The following steps are necessary for an update via USB:
● Remove covers
● Perform update
● Mount covers
4.1 Remove covers
The USB interface is located in the connection panel of the charging station.
To make the USB interface accessible, the housing cover and the connec-
tion panel cover must be removed. Proceed as follows:
1) Unscrew the two screws on the bottom of the housing
cover 1.
2) Lift the housing cover at bottom max. 1 cm 1 and then
push upwards 2.
3) Unscrew the four screws of the connection panel cover 1
and remove the connection panel cover upwards.

P30 Update via USB
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© KEBA
The USB interface USB in the connection panel is now ac-
cessible.
4.2 Perform update
The following steps are necessary to perform the firmware update:
● Prepare USB stick
● Install update
Prepare USB stick
An empty USB stick formatted with FAT32 is required.
Proceed as follows to prepare the USB stick
1) Download the latest firmware from the KEBA website:
www.keba.com/emobility-downloads
2) Extract the file KEBA_P30_USB_xxx.zip.
3) Copy the update files directly into the root directory of the USB stick (do
not use folders).
Install update
Fig.4-1: Connection panel
T1 ... Service button LED ... Status LED
USB ... USB interface
Proceed as follows to install the update:
1) Connect the prepared USB stick to the USB interface USB of the charg-
ing station.
2) Restart the charging station: To do this, press the service button T1 until
the first beep (approx. 1 second).
3) The firmware update is performed. The status LED LED below the ser-
vice button flashes in different colors and time intervals. The update
process can take up to one minute.

P30 Update via USB
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© KEBA
4) After the update has been installed, the status LED is permanently
green.
5) Disconnect the USB stick from the charging station. This triggers a
restart of the charging station.
6) Check the firmware version of the charging station, see 2 Determining
the firmware version.
4.3 Mount covers
In order to operate the charging station correctly, all covers must be inserted
and screwed tight. Proceed as follows:
1) Insert connection panel cover 1 and tighten with 4
screws with 2 Nm. The tabs on the connection panel cover
must be flush with the enclosing housing. Only then will the
device be properly sealed.
2) Hook in the housing cover at the top 1 and close it at the
bottom 2. The housing cover must glide into the guides
without considerable resistance. The housing cover must
be correctly seated in the housing guide on all sides.

P30 Update via USB
Firmware Update Instructions V1.02 14
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3) Fix the housing cover 1 with 2 screws at the bottom.
4) Check that the charging station is functioning properly.

P30 Correcting update errors
Firmware Update Instructions V1.02 15
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5 Correcting update errors
If the update process fails, the firmware on the charging station may be cor-
rupted. This chapter describes measures to be taken to be able to operate
the charging station correctly again after an unsuccessful update process.
Possible causes for a failed update
● There was a power failure during the update process.
● The USB stick was removed too early during the update process.
● A restart of the charging station was performed too early during the up-
date process.
● The connection of the slave charging station to the master charging sta-
tion is interrupted during the update process.
Consequences of a failed update
● A firmware update via USB stick is no longer possible.
● The charging station no longer works as expected. This is indicated, for
example, by a red light of the LED bar.
Remedy
To restore the function of the charging station after a failed update, a "Deep
Firmware Update" can be performed.
5.1 Perform Deep Firmware Update
The following steps are necessary for the deep firmware update:
● Prepare USB stick
● Install update
Prepare USB stick
An empty USB stick formatted with FAT32 is required.
Proceed as follows to prepare the USB stick
1) Download the latest firmware from the KEBA website:
www.keba.com/emobility-downloads
2) Extract the file KEBA_P30_USB_xxx.zip.
3) Copy the update files directly into the root directory of the USB stick (do
not use folders).

P30 Correcting update errors
Firmware Update Instructions V1.02 16
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Install update
To install the update, the interfaces and controls in the connection panel of
the charging station are required. To access them, the housing cover and
the connection panel cover must be removed, see 4.1 Remove covers.
Fig.5-2: Connection panel
T1 ... Service button LED ... Status LED
USB ... USB interface
2 persons are required to install the update: While one person performs the
necessary steps on the charging station, the other person must operate the
line circuit breaker to switch the power supply off and on again.
Proceed as follows:
1) Switch off the power supply to the charging station via the line circuit
breaker and wait until the LED bar is no longer lit.
2) Connect the prepared USB stick to the USB interface USB of the charg-
ing station.
3) Press the service button T1 and keep it pressed during the next step.
4) Switch on the power supply to the charging station.
5) Release the service button when the status LED LED below the service
button starts flashing.
6) The charging station now carries out the firmware update. The status
LED below the service button flashes in different colors and time inter-
vals. The update process can take up to one minute.
7) After the update has been installed, the status LED is permanently
green.
8) Disconnect the USB stick from the charging station.
9) Restart the charging station: To do this, press the service button until the
first beep (approx. 1 second).
The deep firmware update has been performed.
Finally, the removed covers must be remounted, see 4.3 Mount covers.