Kontron CC2800 Operating instructions


USER AND
MAINTENANCE
GUIDE
CC2800 Cloud Compute Node
Doc. Rev. 1.3

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 CC2800 CLOUD COMPUTE NODE - USER AND MAINTENANCE
GUIDE
Disclaimer
Kontron would like to point out that the information contained in this manual may be subject to alteration,
particularly as a result of the constant upgrading of Kontron products. This document does not entail any guarantee
on the part of Kontron with respect to technical processes described in the manual or any product characteristics set
out in the manual. Kontron assumes no responsibility or liability for the use of the described product(s), conveys no
license or title under any patent, copyright or mask work rights to these products and makes no representations or
warranties that these products are free from patent, copyright or mask work right infringement unless otherwise
specified. Applications that are described in this manual are for illustration purposes only. Kontron makes no
representation or warranty that such application will be suitable for the specified use without further testing or
modification. Kontron expressly informs the user that this manual only contains a general description of processes
and instructions which may not be applicable in every individual case. In cases of doubt, please contact Kontron.
This manual is protected by copyright. All rights are reserved by Kontron. No part of this document may be
reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer
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express written permission of Kontron. Kontron points out that the information contained in this manual is constantly
being updated in line with the technical alterations and improvements made by Kontron to the products and thus this
manual only reflects the technical status of the products by Kontron at the time of publishing.
Brand and product names are trademarks or registered trademarks of their respective owners.
©2016 by Kontron AG
Kontron Ag
Lise-Meitner-Str. 3-5
86156 Augsburg
Germany
www.kontron.com

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Revision History
Revision Brief Description of Changes Date of Issue
1.0 Initial Issue 2016-Sept-16
1.1 Added Safety Warnings 2016-Nov-02
1.2 Added Safety Warnings 2016-Dec-06
1.3 Web GUI default username and password corrected to match
implementation (same as before but in lower case)
Typos corrected in Table 11 and 13
CPU v4/DIMM 2400MHz added
2017-Apr-10
Customer Service
Visit our website at www.kontron.com.
Customer Comments
If you have any difficulties using this guide, discover an error, or just want to provide some feedback, please send a
message to Kontron. Detail any errors you find. We will correct the errors or problems as soon as possible and post
the revised user guide on our website. Thank you

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Symbols
The following symbols may be used in this manual
DANGER indicates a hazardous situation which, if not avoided,
will result in death or serious injury.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION indicates a hazardous situation which, if not avoided,
may result in minor or moderate injury.
NOTICE indicates a property damage message.
Electric Shock!
This symbol and title warn of hazards due to electrical shocks (> 60 V) when touching
products or parts of them. Failure to observe the precautions indicated and/or prescribed by
the law may endanger your life/health and/or result in damage to your material.
Please refer also to the "High-Voltage Safety Instructions" portion below in this section.
ESD Sensitive Device!
This symbol and title inform that the electronic boards and their components are sensitive
to static electricity. Care must therefore be taken during all handling operations and
inspections of this product in order to ensure product integrity at all times.
HOT Surface!
Do NOT touch! Allow to cool before servicing.
This symbol indicates general information about the product and the user manual.
This symbol also indicates detail information about the specific product configuration.
This symbol precedes helpful hints and tips for daily use.

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Table of Contents
Symbols .................................................................................................................................................................................................................5
Table of Contents ...............................................................................................................................................................................................6
List of Tables........................................................................................................................................................................................................9
List of Figures ....................................................................................................................................................................................................10
Electrostatic Discharge ..................................................................................................................................................................................13
Limited Warranty..............................................................................................................................................................................................13
Safety Warnings ...............................................................................................................................................................................................14
1/ Component Identification ................................................................................................................................................................16
1.1. Front Panel Components.........................................................................................................................................................................17
1.2. Front Panel LEDs and Buttons..............................................................................................................................................................17
1.3. Rear Panel Components..........................................................................................................................................................................18
1.4. Power Supply LEDs...................................................................................................................................................................................19
1.5. Storage Drive LEDs ...................................................................................................................................................................................19
1.6. Board LEDs .................................................................................................................................................................................................20
1.7. System Board Components .................................................................................................................................................................. 22
1.8. HDD Carrier LED Definitions ................................................................................................................................................................. 23
1.9. System Components...............................................................................................................................................................................24
2/ Operations ...........................................................................................................................................................................................25
2.1. Powering Up the Server ......................................................................................................................................................................... 25
2.2. Powering Down the Server .................................................................................................................................................................. 25
2.2.1. Shutting Down the Server.................................................................................................................................................................. 25
2.2.1.1. Graceful Shutdown............................................................................................................................................................................ 25
2.2.1.2. Emergency Shutdown...................................................................................................................................................................... 25
2.2.1.3. BMC CLI shutdown............................................................................................................................................................................ 25
2.2.2. Verifying the Power Status...............................................................................................................................................................26
3/ Installation........................................................................................................................................................................................... 27
3.1. Safety Measures....................................................................................................................................................................................... 27
3.2. Identifying the Contents of the Server Shipping Carton............................................................................................................. 27
3.3. Hard Disk Drives.......................................................................................................................................................................................28
3.3.1. Removing the Hot-Swappable HDD Assembly...........................................................................................................................28
3.3.2. Installing the Hot-Swappable Hard Disk Drive Assembly......................................................................................................28
3.3.3. Installing the 3.5" Hard Disk Drive Module ..................................................................................................................................29
3.3.4. Removing the 3.5" Hard Disk Drive Module.................................................................................................................................30
3.3.5. Installing the 2.5" Hard Disk Drive Module ..................................................................................................................................30
3.3.6. Removing the 2.5”Hard Disk Drive Module................................................................................................................................. 32
3.4. Redundant Power Supply Unit............................................................................................................................................................ 33
3.4.1. Removing the Redundant Power Supply Unit............................................................................................................................. 33
3.4.2. Installing the Redundant Power Supply Unit ............................................................................................................................. 33
3.5. Access Panel .............................................................................................................................................................................................34
3.5.1. Removing the Access Panel ..............................................................................................................................................................34
3.5.2. Installing the Access Panel...............................................................................................................................................................34
3.6. Air Baffle.....................................................................................................................................................................................................35
3.6.1. Removing the Air Baffle...................................................................................................................................................................... 35
3.6.2. Installing the Air Baffle ...................................................................................................................................................................... 35
3.7. Hard Disk Drive Backplane....................................................................................................................................................................36
3.7.1. Removing the Hard Disk Drive Backplane..................................................................................................................................... 36
3.7.2. Installing the Hard Disk Drive Backplane ..................................................................................................................................... 37
3.8. System Fans..............................................................................................................................................................................................39
3.8.1. Removing the System Fan Assembly ............................................................................................................................................39

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3.8.2. Installing the System Fan Assembly.............................................................................................................................................39
3.9. System Fan Cage .....................................................................................................................................................................................40
3.9.1. Removing the System Fan Cage ......................................................................................................................................................40
3.9.2. Installing the System Fan Cage........................................................................................................................................................41
3.10. System Fan Cage Support Bracket ..................................................................................................................................................42
3.10.1. Removing the System Fan Cage Support Bracket....................................................................................................................42
3.10.2. Installing the System Fan Cage Support Bracket....................................................................................................................42
3.11. Front Control Board...............................................................................................................................................................................43
3.11.1. Removing the Front Control Board ................................................................................................................................................43
3.11.2. Installing the Front Control Board.................................................................................................................................................44
3.12. Heat Sinks.................................................................................................................................................................................................46
3.12.1. Removing the Heat Sink....................................................................................................................................................................46
3.12.2. Installing the Heat Sink.....................................................................................................................................................................47
3.13. Processor..................................................................................................................................................................................................48
3.13.1. Removing the Processor...................................................................................................................................................................48
3.13.2. Installing the Processor ...................................................................................................................................................................49
3.14. Memory Modules....................................................................................................................................................................................51
3.14.1. General DIMM Slot Population Guidelines...................................................................................................................................51
3.14.2. Removing a Memory Module ..........................................................................................................................................................51
3.14.3. Installing a Memory Module........................................................................................................................................................... 53
3.15. System Board Module.......................................................................................................................................................................... 53
3.15.1. Removing the System Board Module........................................................................................................................................... 53
3.15.2. Installing the System Board Module............................................................................................................................................54
3.16. Riser Assembly....................................................................................................................................................................................... 55
3.16.1. Removing the Riser Assembly........................................................................................................................................................ 55
3.16.2. Installing the Riser Assembly.........................................................................................................................................................56
3.16.3. Removing the Riser Board................................................................................................................................................................57
3.16.4. Installing the Riser Board................................................................................................................................................................58
3.17. OCP Mezzanine Card .............................................................................................................................................................................58
3.17.1. Removing the OCP Mezzanine Card ..............................................................................................................................................58
3.17.2. Installing the OCP Mezzanine Card............................................................................................................................................... 59
3.18. HBA Mezzanine Card ............................................................................................................................................................................60
3.18.1. Removing the HBA Mezzanine Card .............................................................................................................................................60
3.18.2. Installing the HBA Mezzanine Card..............................................................................................................................................60
3.19. Powering on and Selecting Boot Options .......................................................................................................................................61
3.20. Installing the Operating System .......................................................................................................................................................61
4/ Cabling...................................................................................................................................................................................................62
4.1. Internal System Cable Routing............................................................................................................................................................62
5/ Configuration ......................................................................................................................................................................................64
5.1. BMC ...............................................................................................................................................................................................................64
5.1.1. Web GUI Introduction ...........................................................................................................................................................................64
5.1.2. IP Address................................................................................................................................................................................................64
5.1.3. User Name and Password .................................................................................................................................................................64
5.1.4. Web Browsers .......................................................................................................................................................................................64
5.1.5. Logging In.................................................................................................................................................................................................64
5.1.6. Updating the Firmware.......................................................................................................................................................................64
5.1.6.1. Restoring the Default Configuration............................................................................................................................................64
5.1.6.2. BMC FW Version.................................................................................................................................................................................65
5.1.6.3. Updating BMC Using Linux ............................................................................................................................................................. 65

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5.1.6.4. Updating BMC via a Web GUI.........................................................................................................................................................66
5.2. BIOS Settings.............................................................................................................................................................................................69
5.2.1. BIOS Setup Menus.................................................................................................................................................................................69
5.2.2. POST Error Message ...........................................................................................................................................................................69
5.2.3. Entering the Pop-Up Boot Menu.....................................................................................................................................................70
5.2.4. Entering PXE Boot.................................................................................................................................................................................71
5.2.5. Entering the BIOS Setup Menu..........................................................................................................................................................71
5.2.6. BIOS Maintenance.................................................................................................................................................................................71
5.2.6.1. Upgrading the BIOS Using DOS ......................................................................................................................................................71
5.2.6.2. Clearing the BIOS Password.......................................................................................................................................................... 72
5.2.6.3. Clearing the CMOS............................................................................................................................................................................ 73
5.2.6.4. Recovering the BIOS ........................................................................................................................................................................ 73
5.2.6.5. BIOS jumpers...................................................................................................................................................................................... 73
5.3. Checking the FW Version........................................................................................................................................................................75
5.3.1. Checking the BIOS Version Using Linux ..........................................................................................................................................75
5.3.2. Checking the BIOS Version Using the BIOS Setup Utility ..........................................................................................................75
5.3.3. Checking the BMC Version Using Linux......................................................................................................................................... 76
5.3.4. Checking the BMC Version Using the Web GUI........................................................................................................................... 76
5.4. Checking the Event Log ..........................................................................................................................................................................77
5.4.1. Checking the System Event Log Using Linux Remote Desktop ..............................................................................................77
5.4.2. Checking the System Event Log Using the Web GUI................................................................................................................. 78
5.4.3. Checking the Event Log Using the BIOS Setup Utility............................................................................................................... 79
5.4.3.1. System Event Logs............................................................................................................................................................................ 79
5.4.3.2. SMBIOS..................................................................................................................................................................................................81
6/ Diagrams ..............................................................................................................................................................................................82
6.1. System Board Diagram ..........................................................................................................................................................................82
7/ Troubleshooting ................................................................................................................................................................................83
7.1. Troubleshooting Preparation...............................................................................................................................................................83
7.1.1. Pre-Diagnostic........................................................................................................................................................................................83
7.1.2. Symptom Collection.............................................................................................................................................................................83
7.1.3. Prepare the Server for Diagnosis ....................................................................................................................................................84
7.1.4. Performing Processor Procedures in the Troubleshooting Process...................................................................................84
7.1.5. Breaking the Server down to the Minimum Hardware Configuration................................................................................. 85
8/ Diagnostic Flowcharts.....................................................................................................................................................................86
8.1. Troubleshooting Flowcharts................................................................................................................................................................86
8.1.1. Start Diagnosis Flowchart..................................................................................................................................................................86
8.1.2. Remote Diagnosis Flowchart ...........................................................................................................................................................88
8.1.3. General Diagnosis Flowchart ...........................................................................................................................................................89
8.1.4. Power-On Problems Flowchart.......................................................................................................................................................90
8.1.5. POST Problems Flowchart..................................................................................................................................................................91
8.1.6. Operating System Boot Problems Flowchart .............................................................................................................................92
8.2. Troubleshooting General Problems..................................................................................................................................................93
8.2.1. Resolving Common Problems ..........................................................................................................................................................93
8.2.1.1. Common Problem Guideline........................................................................................................................................................... 93
8.2.1.2. Handling and Installing the CPU...................................................................................................................................................94
8.2.1.3. DIMM Handling and Installation Guidelines.............................................................................................................................94
8.2.1.4. SAS/SATA and SSD Drive Guidelines..........................................................................................................................................94
8.3. Hardware Problem Troubleshooting................................................................................................................................................ 95
8.3.1. Power Problems....................................................................................................................................................................................95

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8.3.1.1. Power Source Problems .................................................................................................................................................................. 95
8.3.1.2. Power Supply Problems..................................................................................................................................................................95
8.3.2. General Hardware Problems ...........................................................................................................................................................95
8.3.2.1. Problems with New Hardware .....................................................................................................................................................95
8.3.2.2. Unknown Problem............................................................................................................................................................................96
8.3.2.3. Third-party Device Problems .......................................................................................................................................................96
8.3.3. Internal System Problems ................................................................................................................................................................96
8.3.3.1. CD-ROM and DVD Drive Problems...............................................................................................................................................96
8.3.3.2. Drive Problems (Hard Drives and Solid State Drives) .......................................................................................................... 97
8.3.3.3. USB Drive Key Problems ................................................................................................................................................................ 97
8.3.3.4. Fan Problems..................................................................................................................................................................................... 97
8.3.3.5. Memory Problems............................................................................................................................................................................98
8.3.3.6. Processor Problems ........................................................................................................................................................................99
8.3.3.7. Network Connection Problems....................................................................................................................................................99
8.3.4. External Device Problems...............................................................................................................................................................100
8.3.4.1. Mouse and Keyboard Problems.................................................................................................................................................100
8.3.4.2. Cable Problems...............................................................................................................................................................................100
8.4. Software Problem Troubleshooting...............................................................................................................................................100
8.4.1. Operating System Problems and Resolutions...........................................................................................................................101
8.4.1.1. Operating System Problems.........................................................................................................................................................101
8.4.1.2. Operating System Updates...........................................................................................................................................................101
8.4.1.3. Restoring to a Backed-Up Version .............................................................................................................................................101
8.4.1.4. When to Reconfigure or Reload Software...............................................................................................................................101
8.4.2. Application Software Problems.................................................................................................................................................... 102
8.4.2.1. Software Locks Up.......................................................................................................................................................................... 102
8.4.2.2. Utility Run Failures ........................................................................................................................................................................ 102
8.4.2.3. Errors That Occur After a Software Setting Is Changed ................................................................................................... 102
8.4.2.4. Errors Occur After the System Software Is Changed ........................................................................................................ 102
8.4.2.5. Errors Occur After an Application Is Installed ...................................................................................................................... 102
8.4.3. ROM Problems.................................................................................................................................................................................... 102
8.4.3.1. Remote ROM Flash Problems..................................................................................................................................................... 102
8.4.3.2. Boot Problems................................................................................................................................................................................. 103
9/ Battery Replacement .....................................................................................................................................................................104
10/ Firmware Update Tools................................................................................................................................................................. 105
11/ Firmware and Drivers Support ...................................................................................................................................................106
11.1. Firmware List..........................................................................................................................................................................................106
11.1.1. System Board Programming Data ................................................................................................................................................ 106
11.1.2. HDD Backplane ................................................................................................................................................................................... 106
11.1.3. HBA/RAID Card ...................................................................................................................................................................................106
11.1.4. 10G OCP Mezzanine Card................................................................................................................................................................. 106
11.1.5. Fan Speed Control.............................................................................................................................................................................. 106
11.2. Device Drivers........................................................................................................................................................................................106
List of Tables
Table 1: Description of general components...........................................................................................................................................16
Table 2: Front panel components...............................................................................................................................................................17
Table 3: Front panel LEDs and buttons.....................................................................................................................................................17
Table 4: Front panel LED indicators ...........................................................................................................................................................18

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Table 5: Rear panel components.................................................................................................................................................................18
Table 6: Power supply LEDs..........................................................................................................................................................................19
Table 7: Storage drive LEDs...........................................................................................................................................................................19
Table 8: IPMI......................................................................................................................................................................................................20
Table 9: RJ45 .....................................................................................................................................................................................................20
Table 10: Board LEDs .......................................................................................................................................................................................21
Table 11: LED color states ..............................................................................................................................................................................21
Table 12: System board components........................................................................................................................................................22
Table 13: HDD carrier LED definitions .......................................................................................................................................................23
Table 14: System components ....................................................................................................................................................................24
Table 15: Supported DIMM speeds .............................................................................................................................................................51
Table 16: Config 1 (without HBA mezzanine card) ................................................................................................................................62
Table 17: Config 2 (with HBA mezzanine card) ......................................................................................................................................63
Table 18: Top-level BIOS setup menus.....................................................................................................................................................69
Table 19: SMBIOS event log..........................................................................................................................................................................69
Table 20: System event log (POST) ...........................................................................................................................................................70
Table 21: Flash commands........................................................................................................................................................................... 72
Table 22: BIOS jumpers.................................................................................................................................................................................. 73
Table 23: BIOS jumper identification.........................................................................................................................................................74
Table 24: Firmware update tools............................................................................................................................................................. 105
List of Figures
Figure 1: General device view........................................................................................................................................................................16
Figure 2: Front panel components..............................................................................................................................................................17
Figure 3: Front panel LEDs and buttons....................................................................................................................................................17
Figure 4: Rear panel components...............................................................................................................................................................18
Figure 5: IPMI.....................................................................................................................................................................................................20
Figure 6: RJ45....................................................................................................................................................................................................20
Figure 7: Board LEDs.......................................................................................................................................................................................20
Figure 8: System board components........................................................................................................................................................ 22
Figure 9: HDD carrier LED definitions........................................................................................................................................................23
Figure 10: System components...................................................................................................................................................................24
Figure 11: Hot-swappable HDD assembly removal..............................................................................................................................28
Figure 12: Hot-swappable hard disk drive assembly installation...................................................................................................28
Figure 13: Filler panel removal....................................................................................................................................................................29
Figure 14: Hard disk drive installation ......................................................................................................................................................29
Figure 15: Hard disk drive removal.............................................................................................................................................................30
Figure 16: Filler panel removal.....................................................................................................................................................................31
Figure 17: HDD bracket installation.............................................................................................................................................................31
Figure 18: Hard disk drive installation ......................................................................................................................................................32
Figure 19: Hard disk drive removal.............................................................................................................................................................32
Figure 20: Redundant power supply unit removal............................................................................................................................... 33
Figure 21: Redundant power supply unit installation.......................................................................................................................... 33
Figure 22: Access panel removal ...............................................................................................................................................................34
Figure 23: Access panel installation .........................................................................................................................................................34
Figure 24: Air baffle removal....................................................................................................................................................................... 35
Figure 25: Air baffle installation.................................................................................................................................................................36
Figure 26: HDD backplane assembly removal ....................................................................................................................................... 37
Figure 27: HDD backplane removal ........................................................................................................................................................... 37
Figure 28: HDD backplane bracket installation.....................................................................................................................................38
Figure 29: HDD backplane assembly installation.................................................................................................................................38
Figure 30: System fan assembly removal...............................................................................................................................................39
Figure 31: System fan assembly installation .........................................................................................................................................40
Figure 32: Fan cage removal.........................................................................................................................................................................41
Figure 33: Fan cage installation...................................................................................................................................................................41