Kontron CG2300 Product manual

» Installation and Maintenance Guide «
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Kontron CG2300 Carrier Grade Server
Document Revision 1.0

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Installation and Maintenance Guide
Revision History
Revision
Brief description of changes
Date of issue
1.0
First Release
07/30/2015
Customer Service
Contact Information:
Kontron America, Inc.
Kontron Europe GmbH
14118 Stowe Drive
Poway, CA 92064-7147
USA
Tel.: [phone]
Fax:[phone]
E-mail: [email protected]on.com
Lise-Meitner-Str. 3-5
86156 Augsburg
Germany
Tel.: +800-KONTRONAG
Tel.: [phone]
E-mail: [e-mail]
Visit our site at: www.kontron.com
Copyright © 2015 Kontron America Inc.
All rights reserved. No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or
translated into any language or computer language, in any form or by any means (electronic, mechanical, photocopying,
recording, or otherwise), without the express written permission from Kontron.

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Acronyms
ASIC
Application specific integrated circuit
BIOS
Basic input/output system
BMC
Bus management controller
CE
Community European (EU mark)
CRMS
Communications Rack Mount Servers
CSA
Canadian Standards Organization
DC
Direct current
DDR4
Double Data Rate Fourth Generation
DIMM
Dual inline memory module
DRAM
Dynamic random access memory
ECC
Error checking and correcting
EEPROM
Electrically erasable programmable read-only memory
EMC
Electromagnetic compatibility
EMI
Electromagnetic interference
ESD
Electrostatic discharge
ETSI
European Telecommunications Standards Institute
eUSB
Embedded Universal Serial Bus
FCC
Federal Communications Commission
FH/FL
Full Height/Full Length
FRU
Field replaceable unit
Gb, Gbit
Gigabit
GB, Gbyte
Gigabyte –1024 MB
GbE
Gigabit Ethernet
GOST
Gosudarstvennyy Standart
GND
Ground
GPIO
General purpose input/output
GUI
Graphical user interface
HDD
Hard disk drive
Hz
Hertz –1 cycle/second
I/O
Input/output
I2C
Inter-integrated circuit bus
IEC
International Electrotechnical Commission
IEEE
Institute of Electrical and Electronics Engineers
IPMB
Intelligent Platform Management Bus
IPMI
Intelligent Platform Management Initiative
IRQ
Interrupt request line
KB, Kbyte
Kilobyte –1024 bytes
LAN
Local Area Network
LED
Light-Emitting Diode
LP
Low Profile

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LVDS
Low Voltage Differential SCSI
MB, Mbyte
Megabyte –1024 KB
NEBS
Network Equipment-Building System
NEMKO
Norges Elektriske Materiellkontroll (Norwegian Board of Testing and Approval
of Electrical Equipment)
NIC
Network interface card, or
Network Interface Controller, or
Network Interface Controller port
NMI
Non-maskable interrupt
OTP
Over-temperature protection
OVP
Over-voltage protection
PCI
Peripheral component interconnect
PCIe
Peripheral Component Interconnect Express
PIRQ
PCI interrupt request line
PMM
POST memory manager
PnP
Plug and play
POST
Power-On Self Test
PSU
Power Supply Unit
RAID
Redundant Array of Independent Disks
RAS
Reliability, Availability, and Serviceability
RDIMM
Registered Dual In-Line Memory Module
RMM
Remote Management Module
RoHS
Restriction of Hazardous Substances
SAS
Serial Attached SCSI (Small Computer System Interface)
SATA
Serial Advanced Technology Attachment
SCSI
Small Computer Systems Interface
SDRAM
Synchronous Dynamic RAM
SEL
System Event Log
SEMKO
Sverge Elektriske Materiellkontroll (Swedish Board of Testing and Approval of
Electrical Equipment)
SMBus
Subset of I2C bus/protocol (developed by Intel), System Management Bus
SMRAM
System Management RAM
SMS
Server Management Software
SSD
Solid State Drive
THOL
Tested Hardware and Operating System List
TUV
Technischer Uberwachungs-Verein (A safety testing laboratory with
headquarters in Germany)
UL
Underwriters Laboratories, Inc.
USB
Universal Serial Bus
UV
Under-Voltage
V
Volt
VA
Volt-amps (volts multiplied by amps)
Vac
Volts alternating current

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Vdc
Volts direct current
VDE
Verband Deutscher Electrotechniker (German Institute of Electrical Engineers)
VGA
Video Graphics Array
VSB
Voltage standby
W
Watt
Ω
Ohm

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Installation and Maintenance Guide
Table of Contents «
1Information.....................................................................................................................................13
1.1 Product Description ............................................................................................................................................... 13
1.2 Purpose of this Document......................................................................................................................................13
2System Overview .............................................................................................................................14
2.1 What the Server Includes .......................................................................................................................................14
2.2 Product Accessories ...............................................................................................................................................14
2.3 Additional Information and Software ................................................................................................................... 15
3Normal Maintenance Tasks .............................................................................................................16
3.1 Adding or Replacing Hot-Swappable Hard Disk Drives ......................................................................................... 16
3.1.1 Removing an HDD Carrier from the Chassis..................................................................................................16
3.1.2 Installing a Hard Drive in a Carrier ............................................................................................................... 17
3.2 Replacing System Fans........................................................................................................................................... 19
4Disassembling Server Components ................................................................................................21
4.1 Before Beginning These Tasks ...............................................................................................................................21
4.1.1 Tools and Supplies Needed ........................................................................................................................... 21
4.1.2 System References ........................................................................................................................................21
4.2 (A) Removing the Chassis Top Cover ..................................................................................................................... 21
4.3 (B) Removing a Riser Card Assembly .....................................................................................................................22
4.3.1 (B1) Removing the Left Riser Card Assembly ............................................................................................... 22
4.3.2 (B2) Removing the Right Riser Card Assembly ............................................................................................ 23
4.4 (C) Removing the Processor Air Duct.....................................................................................................................24
4.5 (D) Removing the Support Cross Bar ..................................................................................................................... 25
4.6 (E) Disconnecting Cables .......................................................................................................................................27
4.6.1 (E1) Disconnecting Baseboard Power Side Cables....................................................................................... 30
4.6.2 Disconnecting Baseboard Signal Side Cables .............................................................................................. 31
4.7 (F) Removing the SuperCap Battery Backup .........................................................................................................34
4.8 (G) Removing the Cable Bundle Bracket and Fan Cage.........................................................................................35
4.9 (H) Removing the SAS Hot-Swap Backplane (HSBP) Board ................................................................................. 35
4.10 (I) Removing the Front Bezel............................................................................................................................ 37
5Installation and Maintenance Tasks...............................................................................................39
5.1 Before Beginning These Tasks ...............................................................................................................................39
5.1.1 Tools and Supplies Needed ........................................................................................................................... 39
5.1.2 System References ........................................................................................................................................39
5.2 Tasks with the Chassis Cover Removed .................................................................................................................. 39
5.2.1 Configuring Memory DIMMs.......................................................................................................................... 39

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Installation and Maintenance Guide
5.2.2 Installing Memory DIMMs ............................................................................................................................. 39
5.2.3 Replacing or Removing Memory DIMMs ....................................................................................................... 40
5.2.4 Adding or Replacing a Processor .................................................................................................................. 41
5.2.5 Installing a Heat Sink ................................................................................................................................... 47
5.2.6 Configuring Jumpers on the Server Board ................................................................................................... 48
5.2.7 Installing a Hardware RAID Controller .........................................................................................................50
5.2.8 Installing the SuperCap Battery Backup Module ......................................................................................... 51
5.2.9 Installing a PCIe Riser Card........................................................................................................................... 52
5.2.10 Installing PCIe Add-in Cards......................................................................................................................... 54
5.2.11 Installing the RMM4 Lite Key........................................................................................................................55
5.2.12 Installing an M.2 Storage Drive....................................................................................................................56
5.2.13 Installing an eUSB Module ........................................................................................................................... 57
5.2.14 Replacing the Front Panel Board.................................................................................................................. 59
5.2.15 Replacing the LED/Switch Board..................................................................................................................62
5.2.16 Replacing the Telco Alarms Module (TAM) Board ........................................................................................ 62
5.2.17 Replacing the Fan Control Board (FCB)........................................................................................................ 63
5.2.18 Replacing the Power Distribution Board (PDB) ........................................................................................... 66
5.2.19 Replacing the S2600CW2SK Server Board .................................................................................................... 70
5.2.20 Replacing the SAS Backplane .......................................................................................................................72
5.3 Tasks with the Chassis Closed ................................................................................................................................ 74
5.3.1 Adding or Replacing Hard Disk Drives ..........................................................................................................74
5.3.2 Adding or Replacing a Power Supply Unit ....................................................................................................74
5.3.3 Installing the Server in a Rack...................................................................................................................... 76
6Reassembling Server Components .................................................................................................78
6.1 Before Beginning These Tasks ...............................................................................................................................78
6.1.1 Tools and Supplies Needed ........................................................................................................................... 78
6.1.2 System References ........................................................................................................................................78
6.2 (RA) Re-Installing the Front Bezel ........................................................................................................................78
6.3 (RB) Re-Installing the SAS Hot-Swap Backplane (HSBP) Board .......................................................................... 79
6.4 (RC) Re-Installing the Cable Bundle Bracket and Fan Cage..................................................................................81
6.5 (RD) Re-Connecting the Fan Control Cables.......................................................................................................... 82
6.6 (RE) Re-Connecting the HSBP Board Cables ......................................................................................................... 82
6.7 (RF) Re-Connecting the Baseboard Signal Cables ................................................................................................ 82
6.8 (RG) Re-Connecting the Baseboard Power Cables ................................................................................................ 83
6.9 (RH) Re-Installing the Support Cross Bar ............................................................................................................. 85
6.10 (RI) Re-Installing the SuperCap Battery Backup.............................................................................................. 85
6.11 (RJ) Re-Installing the Processor Air Duct......................................................................................................... 86
6.12 (RK) Re-Installing a Riser Card Assembly ......................................................................................................... 87
6.12.1 Re-Installing the Left Riser Card Assembly ..................................................................................................87
6.12.2 Re-Installing the Right Riser Card Assembly................................................................................................ 88

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6.13 (RL) Re-installing the Chassis Cover.................................................................................................................89
7Server Utilities ................................................................................................................................91
7.1 Using the BIOS Setup Utility.................................................................................................................................. 91
7.1.1 Using BIOS Setup .......................................................................................................................................... 91
7.1.2 Starting Setup...............................................................................................................................................91
7.1.3 If You Cannot Access Setup........................................................................................................................... 91
7.1.4 Setup Menus.................................................................................................................................................. 91
7.2 Upgrading the BIOS ............................................................................................................................................... 92
7.2.1 Preparing for the Upgrade............................................................................................................................92
7.2.2 Updating the System Firmware..................................................................................................................... 93
7.3 BIOS Default and Password Reset Usage Procedure.............................................................................................. 93
7.3.1 Set BIOS to Default (Clearing the CMOS) .....................................................................................................94
7.3.2 Clearing the Password................................................................................................................................... 94
7.4 Integrated BMC Force Update Procedure ..............................................................................................................95
7.5 ME Force Update Jumper ....................................................................................................................................... 95
7.6 BIOS Recovery Jumper...........................................................................................................................................96
7.7 Restoring BIOS Default Settings............................................................................................................................96
8Troubleshooting..............................................................................................................................98
8.1 CPU Socket Inspection ........................................................................................................................................... 98
8.1.1 First Level Inspection ...................................................................................................................................98
8.1.2 Second Level Inspection............................................................................................................................... 98
8.2 Resetting the System .............................................................................................................................................99
8.3 Problems Following Initial System Installation .................................................................................................... 99
8.3.1 First Steps Checklist....................................................................................................................................100
8.4 Hardware Diagnostic Testing ...............................................................................................................................100
8.4.1 Verifying Proper Operation of Key System Lights ......................................................................................100
8.4.2 Confirming the Operating System Load .....................................................................................................101
8.5 Specific Problems and Corrective Actions ...........................................................................................................101
8.5.1 Power Light does not Light.........................................................................................................................101
8.5.2 No Characters Appear on Screen ................................................................................................................101
8.5.3 Characters are Distorted or Incorrect.........................................................................................................102
8.5.4 System Cooling Fans do not Rotate Properly .............................................................................................102
8.5.5 Cannot Connect to a Server ........................................................................................................................102
8.5.6 Diagnostics Pass but the Connection Fails.................................................................................................102
8.5.7 The (NIC) Controller Stopped Working When an Add-in Adapter was Installed........................................103
8.5.8 The Add-in Adapter Stopped Working without Apparent Cause ................................................................103
8.5.9 System Boots When Installing a PCI Card...................................................................................................103
8.5.10 Problems with Newly Installed Application Software ................................................................................103
8.5.11 Problems with Application Software that Ran Correctly Earlier ................................................................103
8.5.12 Devices are not Recognized under Device Manager (Windows*OS) ..........................................................104

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8.5.13 Hard Drive(s) are not Recognized ..............................................................................................................104
8.6 Light-Guided Diagnostics ....................................................................................................................................104
8.6.1 5 Volt Stand-by LED ....................................................................................................................................104
8.6.2 DIMM Fault LEDs..........................................................................................................................................104
8.6.3 System ID LED, System Status LED, and POST Code Diagnostic LED ..........................................................104
8.6.4 POST Error Beep Codes ................................................................................................................................107
9Appendix A: Safety Information.................................................................................................. 108
9.1 Emissions Disclaimer............................................................................................................................................108
9.2 Intended Uses ......................................................................................................................................................108
9.2.1 If AC power supplies are installed: .............................................................................................................108
9.2.2 If DC power supplies are installed: .............................................................................................................109
9.2.3 DC Power Supply Mating Connector............................................................................................................109
9.2.4 DC Power Supply Earth Grounding Studs on Chassis..................................................................................110
9.2.5 Overcurrent protection ...............................................................................................................................110
9.2.6 Temperature and Ventilation......................................................................................................................110
9.3 Safety Cautions ....................................................................................................................................................111
9.3.1 Wichtige Sicherheitshinweise.....................................................................................................................112
9.3.2 Consignes de sécurité .................................................................................................................................113
9.3.3 Instrucciones de seguridad importantes ...................................................................................................115
10 Appendix B: Regulatory and Certification Information.............................................................. 119
10.1 Product Regulatory Compliance......................................................................................................................119
10.1.1 Product Safety Compliance .........................................................................................................................119
10.1.2 Product EMC Compliance - Class A Compliance ..........................................................................................119
10.1.3 Certifications/Registrations/Declarations ................................................................................................119
10.2 Electromagnetic Compatibility Notices ..........................................................................................................120
10.2.1 FCC (USA) ....................................................................................................................................................120
10.2.2 Industry Canada (ICES-003) .......................................................................................................................120
10.2.3 Europe (CE Declaration of Conformity) ......................................................................................................121
10.2.4 VCCI (Japan) ...............................................................................................................................................121
10.2.5 BSMI (Taiwan).............................................................................................................................................121
10.2.6 Regulated Specified Components...............................................................................................................121
11 Appendix C: NEBS Considerations ............................................................................................... 122
12 Appendix D: Getting Help ............................................................................................................ 123
12.1 World Wide Web ...............................................................................................................................................123
» Table of Figures «
Figure 1: Removing the Drive Carrier .................................................................................................................................. 17
Figure 2: Removing a Hard Drive ......................................................................................................................................... 17

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Figure 3: Installing a Hard Drive .........................................................................................................................................18
Figure 4: Inserting a New Hard Drive into the Chassis........................................................................................................ 18
Figure 5: Removing a Hot-Swappable Fan .......................................................................................................................... 20
Figure 6: Removing the Cover.............................................................................................................................................. 22
Figure 7: Left Riser Card Assembly ......................................................................................................................................23
Figure 8: Right Riser Card Assembly....................................................................................................................................24
Figure 9: Removing the Processor Air Duct ......................................................................................................................... 25
Figure 10: Disconnecting Components from the Support Cross Bar .................................................................................. 26
Figure 11: Removing the Support Cross Bar from the Chassis............................................................................................27
Figure 12: Cable Routing .....................................................................................................................................................28
Figure 13: Disconnecting the CPU Power Cables................................................................................................................. 31
Figure 14: Removing the Battery Backup............................................................................................................................34
Figure 15: Removing the Cover Plate ..................................................................................................................................36
Figure 16: Removing the Backplane Board ......................................................................................................................... 37
Figure 17: Removing the Front Bezel ..................................................................................................................................38
Figure 18: Memory DIMM Installation.................................................................................................................................40
Figure 19: Using the Insertion-Removal Tool to Handle Processors..................................................................................42
Figure 20: Cautions for Handling Processors ...................................................................................................................... 43
Figure 21: Removing the Heat Sink.....................................................................................................................................43
Figure 22: Using the Socket Levers .....................................................................................................................................44
Figure 23: Opening the Load Plate ...................................................................................................................................... 44
Figure 24: Removing the Shipping Cover ............................................................................................................................ 45
Figure 25: Manually Installing the Processor in the Socket ............................................................................................... 46
Figure 26: Closing the Processor Load Plate ....................................................................................................................... 46
Figure 27: Closing the Last Socket Lever ............................................................................................................................47
Figure 28: Installing a Heat Sink.........................................................................................................................................48
Figure 29: Jumper Blocks (J1E2, J1E6, J2J2, J1E4, J1E3) ................................................................................................ 49
Figure 30: Hardware RAID Adapter Layout.......................................................................................................................... 50
Figure 31: Installing the RAID Controller Board.................................................................................................................51
Figure 32: Setting Up the Battery Backup Assembly .......................................................................................................... 52
Figure 33: Adding Riser Cards .............................................................................................................................................53
Figure 34: Installing a PCIe Add-In Card in the Riser Card Assembly................................................................................. 54