SMARTBARTM –WARRANTY INFORMATION
WARRANTY INFORMATION
At Les Mills Merchandise Limited (Les Mills) we stand behind our materials and manufacturing and
provide a three-year warranty (from date of purchase) for manufacturing faults caused by materials or
labour. Les Mills and its local SMARTBAR™ distributor will, at their discretion, either repair or replace faulty
SMARTBAR equipment in accordance with the conditions set out below.
Proper care and maintenance of SMARTBAR equipment is required (like any other product) to ensure proper
functionality and longevity. Les Mills is not responsible for any damage or injury due to misuse or the failure to
properly assemble the SMARTBAR. The following guidelines should prolong the life and reduce wear on the
SMARTBAR.
Personal Use Customers Only
As a consumer, you are entitled to the applicable legal rights stated in your national legislation concerning the
commerce of consumer goods. This warranty does not restrict these rights.
WARRANTY TERMS
This warranty is only valid in countries where Les Mills has an authorised SMARTBAR distributor or reseller. It
covers manufacturing faults occurring during the warranty period for any SMARTBAR purchased from Les Mills
or a distributor/reseller authorised by Les Mills. The warranty applies only to the original purchaser and does
not cover any second-hand or resold SMARTBAR. The SMARTBAR must remain in the possession of the original
buyer/owner and bear the original manufacturer’s serial number (for the SMARTBAR bar) or batch code (for the
SMARTBAR weight plates). The three-year warranty period commences from the date on which the original
buyer purchases the SMARTBAR. Warranty repairs will not extend the warranty period.
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The serial number for the SMARTBAR bar is located inside the gator head. Pull the release on the gator to reveal the
serial number. The batch code dials for the SMARTBAR weight plates are located on the top of
the weight plate near the Les Mills logo.
EXCLUSIONS
This warranty covers only failures due to manufacturing faults that occur during normal use. This warranty does not
extend to faults resulting from normal wear, misuse, abuse, corrosion, damage incurred during loading or
transportation, improper storage, modification without the consent of Les Mills, or where the SMARTBAR
equipment has been used other than as recommended by Les Mills (see the following instructions below and our
guidelines for using the SMARTBAR equipment at https://lesmills.com.au/smart-tech/equipment-care). This
warranty is invalid where the SMARTBAR equipment does not bear its original manufacturer’s serial number
(for the SMARTBAR bar) or batch code (for the SMARTBAR weight plates). Thiswarranty is invalid where the
SMARTBAR equipment that is the subject of a warranty claim,has been disposed of prior to a warranty claim being
closed by Les Mills.
Neither Les Mills nor its authorised local SMARTBAR equipment distributor/resellers will be liable for any defects
due to reasons beyond their control,or for consequential damages,or for breach of any implied warranty on the
range of SMARTBAR equipment.
CLAIM PROCESS
For enquiries, or to make a warranty claim, either contact your local Les Mills authorised SMARTBAR equipment
distributor/reseller or visit https://www.lesmills.com.au/smart-tech/warranty .Please keep your invoice as proof of
purchase as you will need this to submit a warranty claim. Please keep in mind,warranties are voided if any product
is purchased from an unauthorised reseller.
You will also need to include the following details about the faulty SMARTBAR equipment: the serial
number or batch code, date of delivery, information about the place and conditions of use of the faulty
SMARTBAR equipment,and aprecise description of the fault (including photographs). The Les Mills local
SMARTBAR equipment distributor will liaise with Les Mills to assess the issue and determine if the warranty
applies. We will then work with our local SMARTBAR equipment distributor to repair or replace the
SMARTBAR equipment. If we ask you to return the faulty SMARTBAR equipment, we will cover the cost of
doing so.
SMARTBARTM –WEAR & CARE INFORMATION
Guidelines for the use and care of SMARTBAR™: https://lesmills.com.au/smart-tech/equipment-care.
HANDLING & USE
Do not hold the bar vertically to load or unload weight plates.
To Load: Lay the SMARTBAR on the ground and slide the SMARTBAR weight plates into the gator head,
ensuring that it locks securely into place. Load weight plates one-by-one up to a maximum of three weight
plates (of any weight) on each side. Load weights from largest to smallest so that the heaviest weight sits on
the inside of the gator (i.e. closest to where it attaches to the bar).
To Unload: To release a weight plate, lay the SMARTBAR bar on the ground, pull the red handle towards
the centre of the bar, then slide the weight off the bar. Remove weights one-by-one.
A video showing this process can be found at https://lesmills.com.au/smart-tech/equipment-care.
Do not drop, throw or drag the SMARTBAR or weight plates. Dragging the SMARTBAR across the floor can result
in damage to the rubber ends of the SMARTBAR.
Though the SMARTBAR has been designed and tested to withstand typical use within a gym, we recommend it is
treated with care to avoid damage. Excessive drops and rough handling can result in cosmetic damage and could
lead to internal damage to the weight plate locking mechanisms.
