LG-Ericsson IPECS 1000i Series User manual

1000i Series IP Phone (SMB)
User Guide
Please read this user guide carefully before operating your phone.
Retain it for future reference.

1000i Series IP Phone (SMB)
User Guide Issue 1.0
Revision History
ISSUE
DATE
DESCRIPTION OF CHANGES
1.0
Feb., 2020
Initial Release
Copyright© 2019 Ericsson-LG Enterprise Co., Ltd. All Rights Reserved
This material is copyrighted by Ericsson-LG EnterpriseCo. Ltd. Any unauthorized reproductions, use or
disclosure of this material, or any part thereof, is strictly prohibited and is a violation of Copyright Laws.
Ericsson-LG Enterprise reserves the right to make changes in specifications at any time without notice.
The information furnished by Ericsson-LG Enterprise in this material is believed to be accurate and reliable,
but is not warranted to be true in all cases.
Ericsson-LG Enterprise and iPECS are trademarks of Ericsson-LG Enterprise Co., Ltd.
The contents of this document are subject to revision without notice, due to continued progress in
methodology, design, and manufacturing. Ericsson-LG Enterprise shall have no liability for any error or
damage of any kind resulting from the use of this document.

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Table of Contents
1Introduction.....................................................................................................1
1.1 General.................................................................................................................. 1
1.2 Feature Information ............................................................................................... 1
1.3 Entering Station Program Data Information........................................................... 1
1.4 Feature Groupings................................................................................................. 1
1.5 iPECS 1000i Phone Description............................................................................ 2
1.5.1 Phone Layout and Functions ....................................................................................2
1.6 1000i Installation.................................................................................................... 6
1.6.1 Global Provisioning...................................................................................................8
1.7 DSS Installation..................................................................................................... 9
1.7.1 1024idss Installation ...............................................................................................10
1.8 Wall Mount Installation......................................................................................... 11
1.9 EHS Adaptor........................................................................................................ 12
1.9.1 Compatible EHS Base Set Model List.....................................................................12
1.10 Entering Text....................................................................................................... 13
1.10.1 Phone Entering Text...............................................................................................13
1.10.2 System Entering Text..............................................................................................14
2Using the LCD & Speakerphone..................................................................16
2.1 Using the LCD..................................................................................................... 16
2.1.1 1000i Series Phone Displays..................................................................................16
2.1.2 Upper line and Flexible button icons.......................................................................18
2.2 Using the Speakerphone..................................................................................... 20
3Receiving Calls.............................................................................................21
3.1 Answering a Call While Idle................................................................................. 21
3.2Responding to a Call While Busy ........................................................................ 21
3.3 Using Answering Machine Emulation (AME)....................................................... 22
3.4 Differential Ring Signals ...................................................................................... 22
3.5 Answering Calls at Night...................................................................................... 23
3.6 Answering Calls to Other Stations....................................................................... 23
3.7 Using Do-Not-Disturb (DND) to Block Incoming Calls ......................................... 23
3.8 Forwarding Calls.................................................................................................. 24
3.8.1 Forwarding calls to another Station or Voice Mail ...................................................24
3.8.2 Forwarding callers to a Text Message ....................................................................25
4Placing Calls.................................................................................................26
4.1 Internal Calls........................................................................................................ 26
4.1.1 Using Camp-On when calling a busy station...........................................................26
4.1.2 Leaving a Message Wait Indication.........................................................................27
4.1.3 Leaving a Voice Mail...............................................................................................27
4.2 External Calls ...................................................................................................... 27

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4.2.1 Placing external (Outside Line) calls.......................................................................27
4.2.2 Waiting for the next available Outside line ..............................................................28
4.2.3 Account Codes: Tracking External calls for billing...................................................28
4.2.4 Disable dialing from your phone..............................................................................29
4.2.5 Temporarily override dialing restrictions at a phone................................................29
4.3 Directory.............................................................................................................. 30
4.3.1 Directory button and Search ...................................................................................30
4.3.2 Using System Speed Dial (System Directory).........................................................30
4.3.3 Using Station Speed Dial (Personal Directory)........................................................30
4.3.4 Using Dial by Name and Entering Your Name ........................................................31
4.3.5 Using Redial List.....................................................................................................32
4.3.6 Using and Entering Saved Number Dial..................................................................32
4.3.7 Using Automatic Called Number Redial (ACNR).....................................................32
5Call Handling ................................................................................................33
5.1 Call Transfer: Sending a call to a different destination......................................... 33
5.2 Call Hold: Placing a call in a waiting state ........................................................... 33
5.3 Broker Call: Switching between two calls ............................................................ 34
5.4 Joining Multiple People in a Conference.............................................................. 34
5.4.1 Setting up a Conference Room...............................................................................35
5.5 Call Park: Placing a call on Hold to Page ............................................................ 35
5.6 Two-Way Record: Recording a call..................................................................... 36
6Send & Retrieve Messages..........................................................................37
6.1 Responding to a Station Message Waiting Indication.......................................... 37
6.2 Getting Voice Mail Messages.............................................................................. 38
6.3 Sending and Receiving Short Text Messages..................................................... 39
7Remote System Access ...............................................................................40
7.1 Mobile Phone Extension...................................................................................... 40
8Misc. Features..............................................................................................41
8.1 Call Log ............................................................................................................... 41
8.1.1 Call Log - Phone self option....................................................................................41
8.1.2 Call Log –System serve option ..............................................................................43
8.2 Contrast............................................................................................................... 44
8.3 Background Music............................................................................................... 44
8.4 Using Internal, External and Meet-Me Paging..................................................... 44
8.5 Push-To-Talk (PTT) Page.................................................................................... 45
8.6 Wake-Up Alarm................................................................................................... 45
8.7 Alarm/Door Bell ................................................................................................... 46
8.8 System Voice Memo............................................................................................ 47
8.9 Hot Desk.............................................................................................................. 48
9Display Menu................................................................................................49
9.1 Menu Overview.................................................................................................... 49

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9.2 Using the Menu ................................................................................................... 49
9.2.1 Phone Setting.........................................................................................................49
9.2.2 Conference Room...................................................................................................51
9.2.3 ICM SMS................................................................................................................51
9.2.4 Network Configuration ............................................................................................52
9.2.5 Button Program.......................................................................................................53
9.2.6 Attendant menu ......................................................................................................53
9.2.7 Additional phone configurations..............................................................................54
10 Features & Flexible Buttons.....................................................................55
10.1 Entering Station Program Data............................................................................ 55
10.2 Assigning Features to Flexible Buttons................................................................ 55
10.3 Web Manager...................................................................................................... 56
11 Appendix A: User Program Code.............................................................59
12 Appendix B: 1000i Series Model Specification ........................................62
13 Appendix C: Document abbreviations......................................................64
14 Appendix D: Open Source Software Notice.............................................66

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Regulatory Information
Important Safety Information
To prevent unexpected danger or damage please read this information before installing or attempting to repair
you phone. Warning and Caution information is provided to alert the consumer of known dangers:
Warning: To reduce the possibility of electric shock, do not expose your phone to high humidity areas,
such as a bathroom, swimming area, etc.
Only trained and qualified service personnel should install, replace or service the phone.
Do not spill liquid water on the phone. If so, disconnect the phone immediately and call the service
center as this may result in fire or electric shock.
If you see or smell smoke during use, disconnect the phone and call the service center immediately.
If the power adaptor is used, do not touch the plug with wet hands. This may result in a fire, an electric
shock or equipment damage.
Do not use the phone during a thunderstorm. A lightning strike may result in fire, severe electrical or
acoustic shock.
Do not use the power adaptor if the power cord or wall outlet is damaged. This may result in fire or an
electric shock.
Ensure that children do not pull on phone cords. This may injure children or result in equipment
damage.
The earpiece houses a magnetic device that may attract pins or small metal objects. Keep the handset
clear of such objects and check before use.
Avoid placing the phone in an area that is excessively dusty, damp or subject to vibration.
Choose a site for the phone that is well ventilated and dry.
Do not plug multiple plug-packs into one power outlet. This may result in the plug overheating and may
result in a fire or plug pack failure.
Do not put heavy things on the phone.
Do not drop or throw the phone.
Static electricity discharge will damage electronic components.
Keep out of direct sunlight and away from heat.
No user-serviceable parts are inside. Do not insert a screwdriver or any metal objects into the phone.
This may cause electric shock or damage the equipment and will render the warranty void.
Clean the phone with a soft, dry cloth only. Do not use volatile liquids such as petrol, alcohol, or
acetone as this may cause a fire or result in discoloration or damage to plastics. Do not clean with wax
or silicon products as these may enter the equipment and cause operation to become unstable.

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[EU] European Union Declarations of Conformity
Ericsson-LG Enterprise Co.,Ltd. declare that the equipment specified in this document bearing the “ CE” mark
conforms tothe Electromagnetic Compatibility Directive(EMCD,2014/30/EU) and Low Voltage Directive(LVD,
2014/35/EU).
Copies of these Declarations of Conformity (DoCs) can be obtained by contacting your local sales
representative.
[USA/CSA] FCC/IC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential
installation.
This device complies with part 15 /RSS-GEN of the FCC/IC rules. Operation is subject to the following two
conditions:
(1)This device may not cause harmful interference; and (2)This device must accept any interference received,
including interference that may cause undesired operation.
(1)l'appareil ne doit pas produire de brouillage, et (2)l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is
no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This Class B digital apparatus meets the requirements of the Canadian Interference-Causing Equipment
Regulations, CAN ICES-3(B)/NMB-3(B)
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur
du Canada.
CAUTION : Any changes or modifications in construction of this device which are not expressly approved by
the party responsible for compliance could void the user's authority to operate the equipment.
ATTENTION: Tout changement ou modification dans la construction de cet appareil qui ne sont pas
expressément approuvé par la partie responsable de la conformité pourraient annuler l'autorité de l'utilisateur
à utiliser l'équipement.This Class B digital apparatus complies with Canadian ICES-003.

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Disposal of your old appliance
When the crossed-out wheeled bin symbol is attached to a product, it means the product is
covered by the European Directive 2012/19/EU.
All electrical and electronic products should be disposed of separately from the municipal
waste stream via designated collection facilities appointed by government or the local
authorities.
The correct disposal of your old appliance will help prevent potential negative consequences
for the environment and human health.
For more detailed information about disposal of your old appliance, please contact your city
office waste disposal service or the shop where you purchased the product.
Before Use
About this Guide
This guide is intended for users of the 1010i, 1020i, 1030i, 1040i and 1050i iPECS IP phone. The guide
provides user-related information.
Introduction of the Document
This guide explains how to install and correctly use 1010i, 1020i, 1030i, 1040i and 1050i phones. Product
figures and screen images used in this guide may be changed without notice for quality improvement.
Explanation of Symbol or Word
The following are symbols used in this guide. Information presented with these symbols must be observed for
the correct use of your IP phone.
CAUTION
This mark warns of a situation in which light injury or product damage (hardware, software or data damage)
may occur if the instructions are not followed.
NOTE
A note provides additional explanation, emphasis on important information or reference for related information,
which is required for the correct use of the phone.

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1 Introduction
1.1 General
Your telephone is connected to an advanced-technology, highly versatile, fully featured telecom system
designed to make office communications easy and productive.
Employing state-of-the-art Voice over Internet Protocol (VoIP) technology, voice and data converge on a single
IP packet network. Because each iPECS Phone is an IP appliance, it can be moved easily throughout the
office wherever there is a LAN connection and maintain normal operation.
1.2 Feature Information
We have taken every effort to make this user guide simple and straightforward. The guide starts with the
simpler operations of the iPECS Phone Speakerphone, moves on to receiving and placing calls, and then to
more advanced features. Each section includes a brief and basic description of each feature and step-by-step
operation instructions.
The operations shown in this guide use the System’s base default Numbering Plan. Your specific Numbering
Plan may be different. Some features may not be available for you to access or may be subject to certain
limitations based on the set-up of the System. Please consult with your System Administrator for further
information.
NOTE
Under certain operating conditions, this equipment may not be able to make emergency calls.Alternative
arrangements should be made for access to emergency services.
1.3 Entering Station Program Data Information
A special code set is available for iPECS Phone users to assign certain attributes such as Authorization Codes
(Passwords). After entering the User Program mode, you dial the codes to select the attribute and setting.
Once selected, the setting is saved.
A list of the User Program codes, the feature/function and inputs required are available from your system
administrator. Refer to section “ Appendix A: User Program Code” for details.
1.4 Feature Groupings
Every effort has been taken to divide the features into a logical and consistent sequence so that features can
be quickly located. Features have been divided into groups, Receiving Calls, Placing Calls, etc. Within each
group, features are arranged according to the difficulty of operation and frequency of use.

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1.5 iPECS 1000i Phone Description
The iPECS 1000i series phones incorporate the latest in VoIP technology and user interface to provide a cost
effective, simple to use, productive communications tool.
Each 1000i phone includes an LCD, fixed and flexible buttons with LEDs, Navigation keys, and full-duplex
speakerphone. As shown in the layouts that follow the size of the LCD, number of flexible buttons and softkeys
varies for each model. Refer to section “Appendix B: 1000i Series Model Specification “for details.
The 1010i includes a 4-line 132 by 64 dot graphic LCD, 4 flexible buttons and 3 softkeys.
The 1020i includes a 4-line 132 by 64 dot graphic LCD, 8 flexible buttons and 3 softkeys.
The 1030i includes a 5-line 320 by 240 dot graphic LCD, 6 flexible buttons and 3 softkeys.
The 1040i includes a 6-line 480 by 320 dot graphic LCD, 8 flexible buttons and 3 softkeys.
The 1050i includes an 8-line 480 by 272 dot graphic LCD, 12 flexible buttons and 3 softkeys.
NOTE
Features and functions of your iPECS are accessed using the Fixed or Flexible buttons, Soft keys or dial
codes entered from the dial pad.
1.5.1 Phone Layout and Functions
1.5.1.1 Phone Layout
The figures below present line drawings of the front of each 1000i series phone identifying major elements of
the user interface. As shown, the layouts of the 1010i, 1020i, 1030i, 1040i and 1050i are slightly different.
1010i Layout
Figure 1.5.1-1: 1010i Front

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1020i Layout
Figure 1.5.1-2: 1020i Front
1030i Layout
Figure 1.5.1-3: 1030i Front

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1040i Layout
Figure 1.5.1-4: 1040i Front
1050i Layout
Figure 1.5.1-5: 1050i Front

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1.5.1.2 Functions
Below is a brief description of the elements called in the 1000i series phone diagram above.
1. Ring/Message Indicator: Flashes when receiving a new call or you have a new message waiting.
2. LCD Display: Displays your phones status, dialing directories, and text message information.
3. Handset: Use to answer a call using the handset.
4. Speaker: Delivers ringing and other signals, and lets you hear the caller’s voice in Speakerphone
mode.
5. Dial pad buttons: Use to dial a number, select a menu item, or input a value.
6. Speakerphone button: Toggles the IP phone Speakerphone on and off. The button illuminates when
the Speakerphone is active, or the phone is in menu mode (Except 1010i).
7. Volume control button: Use to adjust Ring, Headset, Handset, and Speaker volume.
8. Flexible buttons: Assigned as Line or feature access button.
1010i has 4-flexible buttons.
1020i has 4-flexible buttons with 3 pages and 4 flexible buttons with a paper label, total 16 buttons.
1030i has 6-flexible buttons with 3 pages, total 18 buttons.
1040i has 8-flexible buttons with 3 pages, total 24 buttons.
1050i has 12-flexible buttons with 3 pages, total 36 buttons.
9. Fixed buttons
Menu ( ) button: Accesses the menu for display and changes to the IP Phone configuration.
Transfer ( ) button: Transfers the current active call. The button switches the dial pad input mode
(A, a, * or 1). The dial pad mode displays in the upper-right corner.
Directory ( ) button: Accesses your private or public directory for speed dialing.
Message ( ) button: When the MWI LED indicates you have a message, use to access your
Voice Mailbox.
DND ( ) button: Useto activate DND (Do Not Disturb) so that your phone will not ring. The button
also deletes the last character of an input in the menu mode.
Headset ( ) button: When using a headset, this button toggles the headset state. When the
headset is active, the button LED illuminates red and the Headset Icon will be displayed for 1010i.
Hold ( ) button: Use to place a call on Hold. Also, use to access a held call. In menu mode, it
saves your inputs.
MUTE ( ) button: Toggles audio from the microphone to the connected party on and off.
10. Navigation key
Left: Use to move the previous group of softkey.
Right: Use to move the next group of softkey.
Up: Scrolls through the phone’s menu options upward.
Down: Scrolls through the phone’s menu options downward.
11. OK Key: Selects the highlighted choice when navigating through a menu. In 1030i, 1040i and 1050i,
during a call, Pop-up display and call information can be toggled using “OK” button. Pop-up disappear
and call information display in the top bar.
12. Softkeys: Softkeys are interactive, changing function based on the status of the phone.

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1.6 1000i Installation
The 1000i Phones are shipped with the 1000i Phone, handset and coil cord, adjustable foot-stand, 1.5-meter
(~5-foot) Cat 5 cable terminated in RJ-45 connectors, and the Quick Guide.
An optional AC/DC adaptor is available for use when the network connection does not provide power to the
phone (support IEEE 802.3af PoE -Power over Ethernet-).
Several other options including DSS(Refer to section ”1.7 DSS Installation”)and wall mounting(Refer to
section “1.8 Wall Mount Installation”) are available.
The phone has a number of connections available including the handset and LAN connection, which are
required. Connections to your desktop PC, headset and optional power adaptor are incorporated in the phone
design.
To install the phone;
Figure 1.6: 1000i Installation
1) If needed install the DSS assembly as described in “1.7 DSS Installation”section.
2) Insert the connectors of the coil cord into the handset and phone handset port as shown in A.
3) Insert the provided Cat 5 cable into the network connection of the phone and the LAN wall jack as
shown in B.
4) When needed, your desktop PC can be connected to the PC LAN port of the phone. Connect a Cat
5 cable (not provided) between the PC’s LAN port and the PC LAN port of the 1000i phone as
shown in C.

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5) If your LAN port does not support Class 2 Power over Ethernet (PoE), you must install the optional
AC Power adaptor. Note do not connect the power adaptor if your port does support PoE. Connect
the DC output of the adaptor into the phone and theAC plug into a standard AC power outlet as
shown in D. Consult with your system administrator to determine if you must install the AC power
adaptor. You may need to contact your local ELG-Enterprise representative for the appropriate
power adaptor for your region.
Caution
To power your phone, use either PoE or the AC adaptor, not both.
Use the Ericsson-LG Enterprise approved AC power adaptor only. The AC adaptor is ordered
separately.
6) A compatible headset may be connected to the Headset jack in the bottom of the phone. As shown
in E, connect the headset plug into the headset jack. The 1000i phones are compatible with several
headsets. Please consult with your local Ericsson LG-Enterprise representative for a list of
headsets compatible with the 1000i.
The 1040i/1050i supports USB Headset. If a USB Headset is plugged in, the Headset function
operates as a USB Headset.
NOTE: If you plug in or unplug the USB Headset during a call, it will operate from the next call.
7) The phone includes a foot stand that can be installed to provide a 35°or 50°angle of the face of
the phone. If the phone is not wall mounted, install the foot stand at the desired angle. If wall
mounting, do not install the foot stand.
NOTE
Once installation is complete, the phone may require configuration of the network parameters before
becoming operational. These parameters should be modified by a trained technician only.

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1.6.1 Global Provisioning
If you turn on the phone, it will show a “Global Provisioning” menu. You don’t need to use the Global
Provisioning in the SMB, so you should skip this menu.
1) Press the “NO” soft key when the below is shown.
Global Provisioning
YES NO
2) If you press the “YES” soft key by mistake from the above screen, then press the “CANCEL” soft
key from the first screen and press the “EXIT” soft key from the second screen.
DHCP SEARCHING…
CANCEL
IP Address
DELETE EXIT DHCP

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1.7 DSS Installation
The DSS for the 1000i Series phone provide 24 additional flexible buttons. The flexible buttons on the DSS
are used as with the flexible buttons on the phone proper and can be assigned for any of the flexible button
functions. One DSS can attach to an 1020i, 1030i ,1040i or 1050i phone, and can be placed on your desktop
or can be wall-mounted with the phone.
The available DSS is described as follows and shown in below figure.
The 1024idss has 24 flexible buttons with tri-color LED. The DSS uses a paper label for the button
designations.
Figure 1.7-1: 1024idss
Caution
To avoid damaging the Phone or DSS, remove power from the phone before installing a DSS.

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1.7.1 1024idss Installation
The DSS should be installed on the phone prior to making any connections to the phone. This simplifies the
installation for 1030i Phone and 1024idss.
To install the DSS
1) First, assure the phone is NOT connected to power. For convenience, you may wish to remove the
handset and foot-stand; this simplifies the DSS installation.
2) Align the DSS and phone as shown in the drawing.
3) Connect the DSS Connecting Cable to the phone.
4) Push the DSS into the phone until the DSS is fully engaged.
5) Insert the screws provided through the screw tabs in the DSS and tighten the screws into the
phone. Do not over-tighten.
Figure 1.7-2: 1024idss Installation

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1.8 Wall Mount Installation
The following instructions describe the wall mount installation. Note the foot-stand must not be installed.
Figure 1.8_Wall Mount Installation
1) If installed, remove the foot-stand from the Phone and DSS.
2) Connect all wiring to the Phone as described in “1.6 1000i Installation”section. Connect the Phone
side wiring only.
3) If required, install DSS as described in “1.7 DSS Installation”section.
4) Mark and drill two 7mm holes for plastic wall anchors (not included).
5) Insert the two anchors into the holes and insert and tighten the two screws (not included) leaving
about 2.5 mm (1/8-inch) exposed.
6) Align the key holes in the phone over the screws and slide the phone down assuring the phone is
secure.

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7) Remove, reverse and re-install the handset hook so that the hook catches the groove in the
handset receiver.
8) Hang the handset up on the handset hook.
9) Complete all wiring connections as described in “1.6 1000i Installation”section.
NOTE
It may be necessary to remove the phone and tighten or loosen the screws for a secure mounting.
1.9 EHS Adaptor
Electronic Hook Switch (EHS)Adaptor is a device which electronically connects a EHS Base Set and
Ericsson-LG Enterprise phone. This EHS Adaptor enables remote control with the compatible EHS Base Set
and the 1000i Series (except 1010i).
1.9.1 Compatible EHS Base Set Model List
Below are the recommended EHS Base Set models for your phone. For further information on installation see
the EHSAdaptor Quick Installation Guide which is packed with it.
Jabra (IQ Protocol): PRO P20, PRO 925, PRO 9450
Plantronics (PSB Protocol): Savi W720, Savi W740-M, CS540
Sennheiser (DHSG Protocol): D10, DW Pro
NOTE
Ericsson-LG Enterprise cannot guarantee other model except the above list and this list will be updated if we
have finished testing the new one anytime.