LinkPoint 3000 User manual

LFRET43
1.0 0299
LinkPoint 3000
REFERENCE MANUAL
RETAIL/AVS/PURCHASING CARD
APPLICATION ID LFRET43

LinkPoint 3000 Reference Manual—Retail/AVS/Purchasing Card
FDC Omaha; Application ID LFRET43
Manual Version Number 1.1
Published May 1999
LinkPoint International, Inc.
5310 Derry Avenue Suites V&W
Agoura Hills, CA 91301
www.linkpt.com
Printed in the United States of America.
© Copyright 1999 LinkPoint International, Inc. All rights reserved.
Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval
system, translated into any language, transmitted, in any form or by any means, without the prior written
agreement of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this
document and the products it describes without prior notice. LinkPoint International shall not be liable for
inadvertent technical errors or omissions made herein, nor for incidental or consequential damages
resulting from the performance or use of this product.
LinkPoint 3000, PrintPoint 1000, PrintPoint 3000, and LoadPoint are service marks (SM) of LinkPoint International, Inc.
Printer 250, Printer 900, PrintPak 350, PINpads 101, 1000, 201, 2000, and Zontalk 2000 are trademarks of VeriFone, Inc.
VeriFone is a registered trademark of VeriFone, Inc. Citizen iDP Printers 562 and 3530 are trademarks of CBM, Inc.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide a reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace battery only with the same of equivalent
type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

TABLE OF CONTENTS
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INTRODUCTION....................................................................................................................................... 1
Printers...................................................................................................................................................1
PINpad Devices.....................................................................................................................................1
GETTING STARTED.................................................................................................................................2
Unpacking..............................................................................................................................................2
Installation.............................................................................................................................................3
Maintenance ..........................................................................................................................................2
Returning the Terminal for Service....................................................................................................2
TERMINAL FEATURES............................................................................................................................3
Software Features..................................................................................................................................3
Hardware Features...............................................................................................................................5
LinkPoint 3000 Specifications..............................................................................................................8
BOOT MODE FUNCTIONS..................................................................................................................... 9
Boot Mode Passwords..........................................................................................................................9
Cold Boot................................................................................................................................................9
Date and Time Setup..........................................................................................................................10
Printer Port Setup ...............................................................................................................................11
RS232 Port Setup.................................................................................................................................12
PINpad Port Setup..............................................................................................................................13
Model Number....................................................................................................................................14
Clear Memory......................................................................................................................................15
TERMINAL DIAGNOSTICS .................................................................................................................16
Display Test —Press [1] ..................................................................................................................... 16
Keyboard Test — Press [2].................................................................................................................17
Clock Test — Press [3]........................................................................................................................17
Dialer Test — Press [4].......................................................................................................................17
Line Voltage Test — Press [5]............................................................................................................18
Modem Originate Test — Press [6]...................................................................................................18
Modem Answer Test — Press [7].....................................................................................................19
Cardreader Test — Press [8].............................................................................................................20
Serial Port Test — Press [9]...............................................................................................................21
Memory Analysis — Press [0]........................................................................................................... 21
DOWNLOAD PROCEDURES ...............................................................................................................23
Telephone Download (No application loaded) ..............................................................................23
Telephone Download (Shortcut with Application already loaded).............................................24
Direct PC-to-POS Download.............................................................................................................25
Direct PC-to-POS Download (Shortcut)...........................................................................................27
POS-to-POS (Master/Slave) Download...........................................................................................28
DOWNLOAD PARAMETERS............................................................................................................... 30
Field Type Codes................................................................................................................................30
Memory Locations..............................................................................................................................30
Password Protect Settings..................................................................................................................33
Telecheck Check Service....................................................................................................................33
Telecheck Check Service Prompt Options.......................................................................................33
Equifax Check Service Information..................................................................................................34
BASIC OPERATION................................................................................................................................ 36

TABLE OF CONTENTS
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Transaction Keys.................................................................................................................................36
Using the Cardreader......................................................................................................................... 36
The Calculator.....................................................................................................................................36
LOCAL FUNCTIONS...............................................................................................................................37
Printer Enable/Disable ......................................................................................................................37
Dial Prefix (PABX)..............................................................................................................................37
Dial Suffix ............................................................................................................................................38
Demo Mode Enable/Disable.............................................................................................................38
Technical Specification Printout .......................................................................................................39
Batch Number Setting........................................................................................................................39
View Merchant ID, Device ID, Primary Phone/Change Phone Numbers and Device ID .......40
Clear Batch...........................................................................................................................................41
View Last Response From Host........................................................................................................42
STANDARD KEY OPERATIONS.........................................................................................................43
SALE.....................................................................................................................................................44
Credit Card Sale — Manual Entry With AVS prompts.................................................................47
ATM/DEBIT CARD SALE................................................................................................................54
RETURN...............................................................................................................................................59
ATM / DEBIT CARD RETURN........................................................................................................ 63
AUTHORIZATION ONLY................................................................................................................66
Authorization Only — Manual Entry With AVS............................................................................68
TICKET ONLY/OFFLINE.................................................................................................................71
Ticket Only/Offline — Manual Entry With AVS...........................................................................75
VOID.....................................................................................................................................................79
REVIEW ...............................................................................................................................................81
REPRINT..............................................................................................................................................90
CLOSE BATCH...................................................................................................................................92
APPENDIX A—PROMPTS.....................................................................................................................93
APPENDIX B—TROUBLESHOOTING GUIDELINES ....................................................................98
GLOSSARY................................................................................................................................................99

INTRODUCTION
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INTRODUCTION
Congratulations on your choice of the LinkPoint 3000 point-of-sale (POS) terminal. The LinkPoint
3000 is ideal for the retail needs of you and your merchants. Scientifically engineered to exceed
the quality found in current terminal technology, the LinkPoint 3000 combines user-friendly
operation with soft programmable functions. The screen addressable keys and an innovative
backlit display make the terminal operation quick and easy. With expanded serial ports, the
LinkPoint 3000 is compatible with all major printers. The terminal also contains additional serial
ports for PINpads, check readers, and other peripherals.
Figure 1
This manual includes step-by-step guides through specific transactions and operations, and
shows how to keep the terminal in peak operating condition. Words that appear in capital letters
and brackets, [LIKE THIS], stand for keys on the terminal keypad. Words that appear in capital
letters without brackets, LIKE THIS, stand for display messages.
Printers
The LinkPoint 3000 terminal supports all major terminal printers. The terminal is compatible
with: LinkPoint’s PrintPoint 1000, PrintPoint 3000, VeriFone’s P250, P900, PrintPak350, and
Citizen’s iDP3530 and iDP562 printers. Printers attach easily to the LinkPoint 3000 terminal with
a connecting cable. If a merchant does not use an electronic printer, a manual imprinter is
normally provided to produce transaction records for both the merchant and the customer.
PINpad Devices
The LFRET43 Retail/AVS/Purchasing Card application programmed in the LinkPoint 3000
terminal supports VFI PINpads 101, 1000, 201, and 2000 for Debit transactions. PINpads attach
easily to the PINpad connector on the back of the terminal (please refer to the PINpad manual for
installation and operating instructions). The Master/Session encryption method is supported.

GETTING STARTED
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GETTING STARTED
Unpacking
Carefully inspect the shipping carton and its contents for any damage that may have occurred
during shipping. If the terminal is damaged, file a claim immediately with the shipping company
or carrier and notify LinkPoint International.
Do not try to use a damaged terminal!
To unpack the LinkPoint 3000:
1. With the shipping carton right side up, open the carton’s lid.
2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the box.
3. Remove the terminal from its protective bubble wrap and place the bubble wrap back in the
shipping carton. Remove the AC adapter from its protective box and return the box to the
shipping carton. Close the shipping carton and save the shipping materials so that the unit
can be repacked for shipping or moving in the future.
4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint 3000
terminal, avoid areas with:
♦Direct sunlight or objects that radiate heat
♦Excessive dust
♦Electrical devices that cause excessive voltage variations such as air conditioners, space
heaters, fans, or high-frequency security devices
Shipping Carton Contents
Figure 2

GETTING STARTED
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Installation
Installing the LinkPoint 3000 terminal is simple and requires no tools.
1. Connect the AC adapter's triangular end to the power input at the rear of the LinkPoint 3000
terminal (Figure 3).
Figure 3
2. Plug the adapter into a 120V electrical outlet (Figure 4) or into a quality surge suppressor.
Figure 4
3. Insert one end of the telephone line cord into one of the modular jacks at the rear of the
terminal. Insert the other end of the line cord into a modular telephone wall jack, just as one
would connect a telephone (See Figure 5). The modular plug may be inserted directly into the
wall jack, or use a 4-prong adapter (not included) for older 4-prong jacks.
Note: A standard telephone may be connected to the other modular jack at the rear of the
terminal.
Figure 5
4. If the PrintPoint 1000, PrintPoint 3000, VeriFone P250, P900, PrintPak350, and Citizen iDP562
and iDP3530 or other compatible printer is used with the LinkPoint 3000 terminal, please
refer to the manual packaged with the printer for installation and operating instructions.
5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE (unless
an application is pre-downloaded).

GETTING STARTED
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Maintenance
The LinkPoint 3000 system does not need preventive maintenance. However, LinkPoint
International does recommend periodic cleaning of the keypad, using a soft brush to remove any
dust. Because the terminal can be damaged by liquids, do not spray liquid cleaners directly on the
terminal. Always apply the cleaner to the cloth before cleaning the terminal. To avoid costly
downtime, LinkPoint International also recommends using a surge protector with the AC adapter
whenever possible.
Returning the Terminal for Service
LinkPoint International has both warranty and non-warranty LinkPoint 3000 services. Refer to
your sales agreement for specific details on coverage. Contact LinkPoint International to either
repair or replace the LinkPoint 3000 terminal.

TERMINAL FEATURES
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TERMINAL FEATURES
Software Features
The LinkPoint 3000 LFRET43 retail application includes:
♦An item review feature with the capability of reviewing all transaction details, including the
actual date and time of each transaction
♦The ability to view the terminal’s totals by card type or individual transaction details by item
number
♦The numbering of all captured transactions for easy review
♦A READY message on line 1 of the display that tracks the number of transactions available in
the current batch
♦Six custom header lines for receipts and reports, as well as three flexible customer agreement
lines and two trailer message lines
♦Easy-to-read descriptions of the transaction details, displayed through item review, detail, or
summary reports
♦Address Verification Service (AVS) availability compliant with Direct Marketing interchange
programs
♦Customized display message on line 1 and/or line 2
♦Operator Identification (up to four-digits) for employees who operate the terminal
♦Pre-print function that prints after the user slides the card or manually enters the card
number information.
♦Pre-print does not include the cardholder information for confidentiality purposes—such
information prints only when a transaction is accepted or approved.
♦The ability to view and enter Dial Prefix or Dial Suffix from the terminal keypad.
♦The ability to read both track 1 and track 2 card data which allows printing of the
cardholder’s name under the signature line on credit card receipts. This feature also enables
the terminal to accept ATM/Debit cards.
♦Added PINpad 201 capability, configured through the download.
♦CASHBACK and tiered TRANSACTION FEE options available with ATM/Debit processing.
♦Debit card receipt reprinting.
♦Special instructional reminders on the display and on the receipts.
♦Compatibility with PrintPoint 1000, PrintPoint 3000 VeriFone’s P250, PrintPak 350, P900 and
Citizen’s iDP 562 and iDP 3530.

TERMINAL FEATURES
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♦A summary report that prints separate bankcard, credit card, ATM/Debit, and check
processing transactions.
♦Batch Summary Report printing or subtotal displays for each card type.
♦A view-only capability of Merchant ID, Device ID, and credit card host phone number.
♦Added capability to change the Device ID (when the batch is closed or cleared) and the host
telephone number.
♦Fraud control features (i.e., required entry of the last four digits of a credit card and AVS).
♦Password protect feature.
♦Double entry requirement to confirm amounts entered for $1,000.00 or greater.
♦Calculator functions.
♦Telecheck and Equifax check warranty services.
♦Purchasing Card acceptance capability that is compliant with level 2 requirements.
♦Function to display the last response sent from the host to the terminal, i.e. AUTH/TKT
XXXXXX, DECLINED, etc.
♦The ability to process 500 transactions in one batch.
♦Special Dial String Codes to enable the terminal to dial out under special circumstances such
as many terminals on one phone line or multiple phone line systems.