LinkPoint AIO User manual

LinkPoint AIO Retail/Restaurant Specifications
Reference Manual Ver. 4.0 0227
AIO
All-In-One
Restaurant/Retail Specifications
Reference Manual
CARDNET
Version 4.0
February 27, 2003

LinkPoint® AIO Retail Specifications Reference Manual—Retail/Restaurant
Cardnet; Application ID L3CRD31
Manual Number 4.0
Published February 2003
LinkPoint International, Inc.
5310 Derry Avenue Suite W
Agoura Hills, CA 91301
www.linkpoint.com
Printed in the United States of America.
© Copyright 2003 LinkPoint® International, Inc. All rights reserved.
Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval system,
translated into any language, transmitted, in any form or by any means, without the prior written agreement of
LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document and the
products it describes without prior notice. LinkPoint International shall not be liable for inadvertent technical
errors or omissions made herein, nor for incidental or consequential damages resulting from the performance or
use of this product.
LinkPoint 2000/AIO, PrintPoint 1000, PrintPoint AIO, and LoadPoint are service marks (SM) of LinkPoint
International, Inc. Printer 250, Printer 900, PrintPak 350, PINpads 101, 1000, 201, 2000, and Zontalk 2000 are
trademarks of VeriFone, Inc. VeriFone is a registered trademark of VeriFone, Inc. Citizen iDP Printers 562 and
3530 are trademarks of CBM, Inc. Magtek is a registered trademark of Magtek, Inc.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide a reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at their expense.
Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of
equivalent type recommended by the manufacturer. Dispose of used batteries according to the
manufacturer'sinstructions.

NOTICE
LinkPoint International reserves the right to make changes to specifications at any time and
without notice. The information furnished in this publication is believed to be accurate and
reliable; however, no responsibility is assumed by LinkPoint International for its use.
Page Brief Description Of Change Revision Date
i-vii Updated margins and page listings for Table of Contents 08/09/2002
291 Added two download error messages 08/14/2002
216 Added Step: Press the [CLEAR] button to clear the terminal
and return to the idle prompt.
8/27/2002
116 EBT Food Stamp Force Purchase (Voucher) removed
“swipe card”
10/04/2002
119 EBT Food Stamp Force Return (Voucher) removed “swipe
card”
10/04/2002
23 Batch History Report – Changed reference of eight batches
to nine batches.
12/18/2002
230 Batch History Report – Changed reference of eight batches
to nine batches.
12/18/2002
240 Batch History Report – Changed reference of eight batches
to nine batches.
12/18/2002
59, 72 TeleCheck Id Floor Limit Amount, example: 5000 = $50.00
Changed default from $50.00 to $00.00
12/18/2002
6-286 Changed Sgraphics throughout the manual. 02/27/2003
© Copyright 2003 LinkPoint® International, Inc. All rights reserved.

LinkPoint Restaurant/Retail Application
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed,
written consent of LinkPoint International is prohibited.
02/27/03 i
INTRODUCTION ...................................................................................................................1
Printers ...............................................................................................................................1
PIN pad Devices .................................................................................................................1
Check Readers ...................................................................................................................1
GETTING STARTED .............................................................................................................2
Unpacking...........................................................................................................................2
Installation...........................................................................................................................3
Maintenance .......................................................................................................................4
Returning the Terminal for Service .....................................................................................4
Entering Alphanumeric Data from the Keypad....................................................................5
KEYPAD/TEMPLATE DESIGN.............................................................................................6
KEYPAD/TEMPLATE CHART ..............................................................................................7
KEYPAD/TEMPLATE DEFINITIONS....................................................................................8
LinkPoint AIO Specifications.............................................................................................12
GENERAL FEATURES .......................................................................................................13
Terminal Features.............................................................................................................13
Application Software Features — General .......................................................................13
Retail Features .................................................................................................................16
Restaurant Features.........................................................................................................17
Other Software Features ..................................................................................................18
Gratuity Guidelines on Receipt .........................................................................................18
Gift/Loyalty Card Programming.........................................................................................18
American Express Split Dial Authorization........................................................................18
Check Processing.............................................................................................................18
Address Verification Service (AVS) ..................................................................................18
IMPRINT CARD NOW! Prompt.........................................................................................19
Open/Close Tab Processing.............................................................................................19
Automatic Gratuity ............................................................................................................19
Debit Card Processing......................................................................................................19
Commercial Card Processing ...........................................................................................19
Transaction Sequence Number ........................................................................................20
Electronic Commerce Transaction....................................................................................20
Card Type Confirmation....................................................................................................20
Transaction Space Management ......................................................................................20
Password Protection.........................................................................................................20
Lock Mode ........................................................................................................................21
Demo Mode ......................................................................................................................21
Idle Display .......................................................................................................................21
PIN Pad Processing..........................................................................................................22

LinkPoint Restaurant/Retail Application
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed,
written consent of LinkPoint International is prohibited.
02/27/03 ii
Printer Processing ............................................................................................................22
Thermal Printers ...............................................................................................................22
Pre-Printing.......................................................................................................................22
Masking on Cardholder Receipts......................................................................................22
Calculator Function...........................................................................................................23
Full Program Downloads ..................................................................................................23
Batch History ....................................................................................................................23
Terminal Initiated Auto Settlement....................................................................................23
Debit/EBT Auto Reversal..................................................................................................23
Synchronous Communications .........................................................................................24
Pre-Dial.............................................................................................................................24
Boot Mode Functions........................................................................................................25
Boot Mode Passwords......................................................................................................25
Cold Boot ..........................................................................................................................26
Date and Time Setup........................................................................................................27
Printer Application Setup ..................................................................................................28
RS232 Port Setup.............................................................................................................31
PIN pad Port Setup...........................................................................................................32
Model Number ..................................................................................................................33
Clear Memory ...................................................................................................................34
TERMINAL DIAGNOSTICS ................................................................................................36
Display Test—Press [1] ....................................................................................................37
Keyboard Test— Press [2]................................................................................................37
Clock Test— Press [3] ......................................................................................................38
Dialer Test— Press [4]......................................................................................................38
Line Voltage Test— Press [5] ...........................................................................................39
Modem Originate Test— Press [6]....................................................................................40
Modem Answer Test— Press [7] ......................................................................................41
Card Reader Test— Press [8]...........................................................................................42
Serial Port Test — Press [9] .............................................................................................43
Memory Analysis — Press [0]...........................................................................................44
DOWNLOAD PROCEDURES .............................................................................................46
Telephone Download (No application loaded) .................................................................46
Telephone Download (Shortcut with Application already loaded).....................................49
Direct PC-to-POS Download.............................................................................................51
Direct PC-to-POS Download (Shortcut)...........................................................................54
POS-to-POS (Master/Slave Download) ............................................................................56
DOWNLOAD PARAMETERS .............................................................................................58
Field Type Codes..............................................................................................................58

LinkPoint Restaurant/Retail Application
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed,
written consent of LinkPoint International is prohibited.
02/27/03 iii
Memory Locations ............................................................................................................58
Account Range String Description....................................................................................70
Password Protect Settings................................................................................................71
TeleCheck Check Service.................................................................................................72
TeleCheck Check Service Prompt Options.......................................................................73
Gift/Loyalty Card Host Response Messages ....................................................................74
Gift/Loyalty Card Modem Speed Setup ............................................................................75
SprintNet...........................................................................................................................76
DIAL STRING CODES ........................................................................................................77
HOST PARAMETERS AND OPTIONS...............................................................................78
Address Verification (#PAVS)...........................................................................................78
Adjust Key.........................................................................................................................78
AMEX Split Dial (#1AOPT) ...............................................................................................78
AMEX Split Dial Terminal ID (#1ATID) .............................................................................78
Auto Close (#ACTME) ......................................................................................................78
Auto Print Second Receipt (#PRSEC)..............................................................................79
Auto Report at Batch Close (#ARPT) ...............................................................................79
Bypass Card Present Prompt (#CPBYP)..........................................................................79
Card Present Default (#CPYES).......................................................................................79
Confirm Amount (#CNFRM)..............................................................................................80
DBA Name, Address, State and ZIP (#H1-#H6) ...............................................................80
Debit Cash Back (#DEBCB) .............................................................................................80
Debit Cash Back Surcharge Amount (#DCBSC) ..............................................................80
Debit Purchase Surcharge Amount (#DPOSC) ................................................................80
Default Open Tab Amount (#DAUTH) ..............................................................................80
Detail On Settlement Report.............................................................................................81
Employee ID Totals On Settlement Report.......................................................................81
Enable Employee ID Text (#STR01-2) .............................................................................81
Gift/Loyalty Cards .............................................................................................................81
TeleCheck ECA Merchant ID Number (#1CAMI)..............................................................81
Merchant ID Number (#1MMID)........................................................................................81
Open Tab (#BTAB) ...........................................................................................................81
PIN Pad Key Management (#PNKEY)..............................................................................82
PIN Pad Type (#PNTYP) ..................................................................................................82
Printer Type (#PRTYP).....................................................................................................82
Receipt Amount Text ........................................................................................................82
Receipt Cardholder Name ................................................................................................82
Receipt Invoice Number....................................................................................................82
Receipt Promissory Footer (#FLEX1-#FLEX3).................................................................82

LinkPoint Restaurant/Retail Application
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed,
written consent of LinkPoint International is prohibited.
02/27/03 iv
Receipt Trailer Lines (#T1-T2)..........................................................................................83
Restaurant/Tip Processing (#FREST) ..............................................................................83
Sequence Number............................................................................................................83
TRANSACTIONS ................................................................................................................84
Retail Credit Sale (Non-Debit) ..........................................................................................84
Sale Receipt Sample ........................................................................................................90
Restaurant Sale (Dine-In) .................................................................................................92
Sale Receipt Sample ........................................................................................................96
Debit Sale Receipt Sample.............................................................................................102
EBT/Debit Electronic Benefits Transfer ..........................................................................103
EBT Cash Benefit Purchase (Authorization) Code 10, CB Authorization .......................103
EBT Cash Benefit Purchase (Authorization) Receipt Sample ........................................106
EBT Cash Benefit Balance Inquiry: Code 17, CB Balance Inquiry .................................107
EBT Cash Benefit Inquiry Receipt Sample .....................................................................109
EBT Food Stamp Purchase: Code 10.............................................................................110
EBT Food Stamp Purchase Receipt Sample ..................................................................112
EBT Food Stamp Return: Code 15.................................................................................113
EBT Food Stamp Return Receipt Sample ......................................................................115
EBT Food Stamp Force Purchase (Voucher): Code 11..................................................116
EBT Food Stamp Force Purchase Receipt Sample (Voucher) .......................................118
EBT Food Stamp Force Return (Voucher): Code 16......................................................119
EBT Food Stamp Force Return Receipt Sample (Voucher)............................................121
EBT Food Stamp Balance Inquiry: Code 17...................................................................122
EBT Food Stamp Benefit Inquiry Receipt Sample..........................................................124
Gift Card Activate............................................................................................................125
Gift Card Activate Receipt Sample .................................................................................127
Gift Card Redemption .....................................................................................................128
Gift Card Activate Receipt Sample .................................................................................130
Gift Card Reload .............................................................................................................131
Gift Card Reload Receipt Sample ..................................................................................133
Gift Card Return..............................................................................................................134
Gift Card Return Receipt Sample ...................................................................................136
Gift Card Block Activation ...............................................................................................137
Gift Card Return Receipt Sample ...................................................................................139
Gift Card Balance Inquiry................................................................................................140
Gift Card Balance Receipt Sample.................................................................................142
Gift Card Summary Report and Batch Clear...................................................................143
Gift Card Balance Receipt Sample.................................................................................145
Gift Card Reprint.............................................................................................................146

LinkPoint Restaurant/Retail Application
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed,
written consent of LinkPoint International is prohibited.
02/27/03 v
Gift Card Redeem Duplicate Receipt Sample ................................................................147
Loyalty Card Activate......................................................................................................148
Loyalty Card Activate Receipt Sample ...........................................................................150
Loyalty Card Add Points .................................................................................................151
Loyalty Card Add Receipt Sample..................................................................................153
Loyalty Card Redemption ...............................................................................................154
Loyalty Card Redeem Receipt Sample...........................................................................156
Loyalty Card Balance Inquiry..........................................................................................157
Loyalty Card Balance Receipt Sample ...........................................................................159
Loyalty Card Reprint .......................................................................................................160
Loyalty Card Duplicate Receipt Sample .........................................................................161
Off-line Sale ....................................................................................................................163
Off-line Sale Receipt Sample .........................................................................................167
Return (Credit) ................................................................................................................168
Return Receipt Sample ..................................................................................................171
Authorization Only (Auth Only) .......................................................................................173
Open Bar Tab .................................................................................................................181
Open Tab Receipt Sample .............................................................................................185
Void.................................................................................................................................187
Check..............................................................................................................................190
Check Approval Receipt Sample....................................................................................195
TeleCheck ECA Sale.......................................................................................................196
Telecheck ECA Sale Receipt Sample ............................................................................200
ECA Change ...................................................................................................................201
Telecheck ECA Change Receipt Sample.......................................................................203
ECA Void.........................................................................................................................204
Telecheck ECA Void Receipt Sample ............................................................................205
ECA Review....................................................................................................................206
ECA Report.....................................................................................................................207
Telecheck ECA Report Sample......................................................................................208
ECA Close ......................................................................................................................209
Telecheck ECA Close Receipt Sample ..........................................................................211
ECA Clear Batch.............................................................................................................212
Close Batch ....................................................................................................................214
Operator Initiated Close Batch .......................................................................................214
Close Batch Report ........................................................................................................217
Close Batch Report Sample ...........................................................................................217
Adjustments ....................................................................................................................219
Edit .................................................................................................................................219

LinkPoint Restaurant/Retail Application
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed,
written consent of LinkPoint International is prohibited.
02/27/03 vi
Close Tab .......................................................................................................................222
Close Tab Receipt ..........................................................................................................225
Add Tip ...........................................................................................................................226
Review ............................................................................................................................228
Batch Totals Review.......................................................................................................228
Batch History Review......................................................................................................230
Card Type Totals Review................................................................................................232
Employee Totals Review ................................................................................................234
Review Transaction ........................................................................................................235
Batch/Employee Detail Review.......................................................................................237
Open Tab Review ...........................................................................................................239
Unadjusted Tip Review ...................................................................................................241
Card Type Detail Review ................................................................................................243
REPORTS..........................................................................................................................245
Line Item Report .............................................................................................................245
Line Item Report .............................................................................................................246
Batch History Totals Report............................................................................................247
Batch Totals History Report............................................................................................248
Batch Summary Report By Card Type............................................................................249
Batch Summary Report By Card Type ...........................................................................250
Employee Totals Report .................................................................................................251
Individual Employee ID Totals Report ............................................................................252
Employee ID Totals Report for All Employees................................................................253
Batch Item Detail Report.................................................................................................254
Batch Item Detail Report ................................................................................................255
Employee Detail Report..................................................................................................256
Employee Detail Report..................................................................................................257
Open Tab Detail Report..................................................................................................258
Open Tab Detail Report..................................................................................................259
Missing Tip Report ..........................................................................................................260
Missing Tip Report ..........................................................................................................260
Missing Tip Report..........................................................................................................261
Card Type Detail Report .................................................................................................262
Card Type Detail Report.................................................................................................263
Reprint ............................................................................................................................264
Reprint Last Transaction ................................................................................................264
Reprint Selected Transaction..........................................................................................265
MANAGEMENT.................................................................................................................267
Batch Clear .....................................................................................................................267

LinkPoint Restaurant/Retail Application
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the expressed,
written consent of LinkPoint International is prohibited.
02/27/03 vii
Demo Mode ....................................................................................................................269
Lock Mode ......................................................................................................................270
SETUP ...............................................................................................................................271
Update Host Options ......................................................................................................271
Setup Passwords............................................................................................................272
Local Dial Options...........................................................................................................273
Dial Type ........................................................................................................................273
Local Printer Options ......................................................................................................274
Disable Printer ................................................................................................................274
Tip Options .....................................................................................................................275
Auto Gratuity % Tip Guideline ........................................................................................275
Idle Time-out/Key Beep ..................................................................................................277
Setup Report...................................................................................................................278
View Setup......................................................................................................................279
Setup Report Sample .....................................................................................................281
LOCAL FUNCTIONS.........................................................................................................283
ENTER 40: View Last Three Responses from Host .......................................................283
ENTER 44: View Last Three Batches.............................................................................284
ENTER 97: View Application Date..................................................................................284
ENTER 98: Program Name and Prompts File Revision Information ..............................286
APPENDIX A — ERROR CONDITIONS...........................................................................287
APPENDIX B—PROMPTS, ERROR MESSAGES AND TROUBLESHOOTING.............290
APPENDIX C—ADDITIONAL TROUBLESHOOTING GUIDELINES...............................294
GLOSSARY.......................................................................................................................295
INDEX ................................................................................................................................299