LinkPoint AIO User manual

LINKPOINT
ALL-IN-ONE/3000
NASHVILLE
CONFIG 690 01.08.00
MANUAL
CONFIG690 01.08.00
Version 2.0
June, 2005

LinkPoint® AIO/3000 Nashville;
Application ID CONFIG 690 01.08.00
Manual Version 2.0
Published June 2005
LinkPoint International, Inc.
6101 Condor Drive
Moorpark, CA 93021
www.linkpoint.com
Printed in the United States of America.
© Copyright 2005 LinkPoint® International, Inc. All rights reserved.
Under the copyright laws, no part of this publication may be copied, distributed, stored in a retrieval system,
translated into any language, transmitted, in any form or by any means, without the prior written agreement
of LinkPoint International, Inc. LinkPoint International reserves the right to make changes to this document
and the products it describes without prior notice. LinkPoint International shall not be liable for inadvertent
technical errors or omissions made herein, nor for incidental or consequential damages resulting from the
performance or use of this product.
LinkPoint AIO is a service mark (SM) of LinkPoint International, Inc.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide a reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at their expense.
Caution: Danger of explosion if lithium battery is incorrectly replaced. Replace only with the same of
equivalent type recommended by the manufacturer. Dispose of used batteries according to the
manufacturer'sinstructions.

NOTICE
LinkPoint International reserves the right to make changes to specifications at any time
and without notice. The information furnished in this publication is believed to be
accurate and reliable; however, no responsibility is assumed by LinkPoint International
for its use.
Page Brief Description Of Change Revision Date
233-236 Updated Report Copies and Layouts 5/11/05
50-88 Updated EBT PIN Pad Prompts 5/11/05
7 Added EBT Information 5/12/05
9, 149 Rewrote Tip Discount paragraph 5/12/05
13-24 Rewrote Initialization section 5/13/05
98 Added Enter Last 4 Digits prompt 5/16/05
144 Updated Auth Only Receipt Sample 5/16/05
150 Updated Offline Receipt Sample 5/18/05
152-162 Added TeleCheck Procedures 6/8/05

© 2005 LinkPoint International, Inc. i Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
TABLE OF CONTENTS
INTRODUCTION ...................................................................................................................1
GETTING STARTED ............................................................................................................. 3
FEATURES AND OPTIONS ....................................................................................................7
INITIALIZATION PARAMETERS ............................................................................................ 13
KEYPAD/TEMPLATE DESIGN.............................................................................................. 24
KEYPAD/TEMPLATE CHART...............................................................................................25
SETUP..............................................................................................................................26
MEMORY CLEAR .........................................................................................................26
DOWNLOAD PROCEDURES (TELEPHONE)..................................................................... 28
DOWNLOAD PROCEDURES (PC TO TERMINAL)............................................................. 31
FIVE MINUTE FOR AUTO DLL DOWNLOAD AFTER BATCH CLOSES................................34
AUTOMATIC DOWNLOAD PROCEDURES .......................................................................36
HOST SETUP PROCEDURES (INITIALIZATION) ...............................................................37
PASSWORD PROTECTION ............................................................................................39
HOW TO ADD PASSWORD PROTECTION TO CREDIT CARD SETTINGS ............................ 41
DEMO MODE............................................................................................................... 51
DEMO MODE RECEIPT SAMPLE ................................................................................... 53
DEMO MODE RECEIPT SAMPLE LAYOUT (MERCHANT COPY)........................................ 54
DEMO MODE RECEIPT SAMPLE LAYOUT (CUSTOMER COPY)........................................55
FOOD STAMP AND CASH BENEFIT TRANSACTIONS ............................................................56
EBT FOOD STAMP SALE............................................................................................. 57
EBT FOOD STAMP SALE RECEIPT SAMPLE ................................................................. 60
EBT FOOD STAMP SALE RECEIPT SAMPLE LAYOUT .................................................... 61
EBT FOOD STAMP RETURN ........................................................................................62
EBT FOOD STAMP RETURN RECEIPT SAMPLE.............................................................64
EBT FOOD STAMP RETURN RECEIPT SAMPLE LAYOUT ............................................... 65
EBT FOOD STAMP BALANCE INQUIRY.........................................................................66
EBT FOOD STAMP BALANCE INQUIRY REPORT SAMPLE..............................................68
EBT FOOD STAMP BALANCE INQUIRY REPORT SAMPLE LAYOUT ................................ 69
EBT FOOD STAMP VOUCHER CLEAR SALE ................................................................. 70
EBT FOOD STAMP VOUCHER CLEAR RECEIPT SAMPLE ............................................... 72
EBT FOOD STAMP VOUCHER CLEAR RECEIPT SAMPLE LAYOUT.................................. 73
EBT FOOD STAMP VOUCHER CLEAR RETURN.............................................................74
EBT FOOD STAMP VOUCHER CLEAR RETURN RECEIPT SAMPLE ................................. 77
EBT FOOD STAMP VOUCHER CLEAR RETURN RECEIPT SAMPLE LAYOUT .................... 78
EBT VOID LAST TRANSACTION ...................................................................................79
EBT VOIDED TRANSACTION RECEIPT SAMPLE ............................................................ 81
EBT VOIDED TRANSACTION RECEIPT SAMPLE LAYOUT ............................................... 82
CASH BENEFIT SALE .................................................................................................. 83
CASH BENEFIT SALE RECEIPT SAMPLE ....................................................................... 86
CASH BENEFIT SALE RECEIPT SAMPLE LAYOUT.......................................................... 87
CASH BENEFIT BALANCE INQUIRY...............................................................................88
CASH BENEFIT BALANCE INQUIRY RECEIPT SAMPLE ...................................................90

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expressed, written consent of LinkPoint International is prohibited.
CASH BENEFIT BALANCE INQUIRY SAMPLE LAYOUT .................................................... 91
CASH BENEFIT VOID LAST TRANSACTION.................................................................... 92
CASH BENEFIT VOIDED TRANSACTION RECEIPT SAMPLE ............................................. 94
CASH BENEFIT VOIDED TRANSACTION RECEIPT SAMPLE LAYOUT................................ 95
CREDIT AND DEBIT CARD TRANSACTIONS .........................................................................96
RETAIL SALE (WITHOUT TIP ENTRY) ............................................................................97
RETAIL SALE RECEIPT SAMPLE ................................................................................ 101
RETAIL SALE RECEIPT SAMPLE LAYOUT ................................................................... 102
PRE SALE RECEIPT (NOT A TRANSACTION) ...............................................................103
PRE-SALE RECEIPT COPY......................................................................................... 104
PRE-SALE RECEIPT COPY LAYOUT RETAIL SALE (WITH TIP ENTRY)........................... 104
RETAIL SALE (WITH TIP ENTRY) ................................................................................105
RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)....................................... 109
RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)....................................... 110
RETAIL TIP SALE RECEIPT SAMPLE LAYOUT (WITH TIP).............................................111
RESTAURANT SALE ..................................................................................................113
RESTAURANT SALE RECEIPT SAMPLE (WITHOUT TIP) ................................................117
RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITHOUT TIP)...................................118
RESTAURANT SALE RECEIPT SAMPLE (WITH TIP) ......................................................119
RESTAURANT SALE RECEIPT SAMPLE LAYOUT (WITH TIP) ......................................... 120
OPEN TAB ................................................................................................................121
OPEN TAB RECEIPT SAMPLE.....................................................................................124
OPEN TAB RECEIPT SAMPLE LAYOUT ....................................................................... 125
CLOSE TAB ..............................................................................................................126
CLOSE TAB RECEIPT SAMPLE ................................................................................... 129
CLOSE TAB RECEIPT SAMPLE LAYOUT ..................................................................... 130
DEBIT RETAIL SALE .................................................................................................. 131
DEBIT SALE RECEIPT SAMPLE LAYOUT ..................................................................... 134
DEBIT SALE RECEIPT SAMPLE LAYOUT ..................................................................... 135
DEBIT RESTAURANT SALE (DEBIT SALE WITH TIP)..................................................... 136
DEBIT RESTAURANT SALE RECEIPT SAMPLE.............................................................139
DEBIT RESTAURANT SALE RECEIPT SAMPLE LAYOUT ............................................... 140
AUTHORIZATION ONLY ..............................................................................................141
AUTHORIZATION ONLY RECEIPT SAMPLE .................................................................. 144
AUTHORIZATION ONLY RECEIPT SAMPLE LAYOUT ..................................................... 145
OFFLINE ...................................................................................................................146
OFFLINE RECEIPT SAMPLE........................................................................................150
OFFLINE RECEIPT SAMPLE LAYOUT .......................................................................... 151
CHECK TRANSACTIONS...................................................................................................152
STANDARD CHECK AUTHORIZATION (WITH CHECK MICR READER)............................152
STANDARD CHECK AUTHORIZATION (WITHOUT CHECK MICR READER)......................154
CPO/ECA CHECK SALE ........................................................................................... 156
TELECHECK ID CODES .............................................................................................159
CPO/ECA CHECK SALE RECEIPT SAMPLE ...............................................................160
CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT .................................................. 161
CPO/ECA CHECK SALE RECEIPT SAMPLE LAYOUT CONTINUED ............................... 162
ADJUSTMENTS................................................................................................................ 163
EDIT TRANSACTION ..................................................................................................163

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expressed, written consent of LinkPoint International is prohibited.
EDIT TAB ..................................................................................................................165
SETTING TIP DISCOUNT............................................................................................. 168
TIP DISCOUNT SETUP REPORT ..................................................................................172
EDIT TIPS .................................................................................................................173
VOID......................................................................................................................... 175
VOID RECEIPT SAMPLE ............................................................................................. 177
VOID SALE RECEIPT SAMPLE LAYOUT....................................................................... 178
RETURN ...................................................................................................................179
RETURN RECEIPT SAMPLE ........................................................................................ 182
RETURN RECEIPT SAMPLE LAYOUT........................................................................... 183
CLOSE...................................................................................................................... 184
CLOSE BATCH RECEIPT SAMPLE .............................................................................. 190
CLOSE BATCH RECEIPT SAMPLE LAYOUT ................................................................. 191
CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 192
CLOSE BATCH RECEIPT SAMPLE LAYOUT CONTINUED .............................................. 193
REVIEW ..........................................................................................................................194
CURRENT BATCH TOTALS REVIEW ............................................................................194
BATCH HISTORY TOTALS REVIEW .............................................................................195
REPRINT...................................................................................................................197
CREDIT—DEBIT—CHECK REPORTS .............................................................................. 200
BATCH TOTALS REPORT ...........................................................................................200
CURRENT BATCH TOTALS REPORT SAMPLE..............................................................202
CURRENT BATCH TOTALS REPORT SAMPLE LAYOUT ................................................203
BATCH TOTALS HISTORY REPORT SAMPLE ............................................................... 204
BATCH TOTALS HISTORY REPORT SAMPLE LAYOUT..................................................205
SERVER TOTALS REPORT .........................................................................................206
EMPLOYEE ID TOTALS REPORT SAMPLE (SINGLE EMPLOYEE)...................................208
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE)...................... 209
EMPLOYEE ID TOTALS REPORT SAMPLE (SINGLE EMPLOYEE)...................................210
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE)...................... 211
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE)...................... 211
EMPLOYEE ID TOTALS REPORT SAMPLE (MULTIPLE EMPLOYEES) ............................. 212
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE).................. 213
EMPLOYEE ID TOTALS REPORT SAMPLE (MULTIPLE EMPLOYEES) ............................. 214
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE).................. 215
CARD TYPE TOTALS REPORT....................................................................................216
CARD TOTALS REPORT SAMPLE (SPECIFIC CARD TYPE) ........................................... 218
CARD TOTALS REPORT SAMPLE LAYOUT (SPECIFIC CARD TYPE) .............................. 219
CARD TOTALS REPORT SAMPLE (ALL CARD TYPES) ................................................. 220
CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES).................................... 221
CARD TOTALS REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................. 222
REPRINT...................................................................................................................223
DUPLICATE RECEIPT SAMPLE ................................................................................... 225
DUPLICATE RECEIPT SAMPLE LAYOUT ...................................................................... 226
BATCH DETAIL REPORT ............................................................................................227
BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ................................... 228
BATCH DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES CONTINUED) ................ 229
BATCH DETAIL REPORT SAMPLE LAYOUT (CARD DETAIL ONLY)................................ 230

© 2005 LinkPoint International, Inc. iv Nashville LP AIO/3000 Manual
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expressed, written consent of LinkPoint International is prohibited.
BATCH DETAIL REPORT SAMPLE LAYOUT (CHECK DETAIL ONLY).............................. 231
OPEN TAB REPORT................................................................................................... 232
OPEN TAB REPORT SAMPLE ..................................................................................... 233
OPEN TAB REPORT SAMPLE LAYOUT ........................................................................ 234
UNADJUSTED TIP REPORT ........................................................................................ 235
UNADJUSTED TRANSACTION REPORT SAMPLE ..........................................................236
UNADJUSTED TRANSACTION REPORT SAMPLE LAYOUT.............................................237
DETAIL REPORT BY EMPLOYEE ID............................................................................. 238
DETAIL REPORT BY EMPLOYEE ID SAMPLE (SINGLE EMPLOYEE) ............................... 240
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE CONT.)........... 242
DETAIL REPORT BY EMPLOYEE ID SAMPLE (MULTIPLE EMPLOYEES CONT.)...............244
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE).................. 245
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE CONT.) ....... 246
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEE CONT.) ....... 247
DETAIL REPORT BY EMPLOYEE ID SAMPLE (SINGLE EMPLOYEE) ............................... 248
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (SINGLE EMPLOYEE CONT.)........... 250
DETAIL REPORT BY EMPLOYEE ID SAMPLE (MULTIPLE EMPLOYEES) .........................251
DETAIL REPORT BY EMPLOYEE ID SAMPLE (MULTIPLE EMPLOYEES CONT.)...............252
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEES)................253
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEES CONT.) ..... 254
EMPLOYEE ID TOTALS REPORT SAMPLE LAYOUT (MULTIPLE EMPLOYEES CONT.) ..... 255
OPEN TAB BY EMPLOYEE ID REPORT........................................................................256
OPEN TAB BY EMPLOYEE ID REPORT SAMPLE .......................................................... 258
OPEN TAB BY EMPLOYEE ID REPORT SAMPLE LAYOUT ............................................. 259
CARD TYPE DETAIL REPORT .....................................................................................260
CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE)............................................. 262
CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 263
CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE)............................................. 264
CARD TYPE DETAIL REPORT SAMPLE (BY CARD TYPE)............................................. 265
CARD TYPE DETAIL REPORT SAMPLE LAYOUT (BY CARD TYPE)................................ 266
CARD TYPE DETAIL REPORT SAMPLE (ALL CARD TYPES) .........................................267
CARD TYPE DETAIL REPORT SAMPLE LAYOUT (ALL CARD TYPES) ............................ 268
FIRST DATA GIFT CARD TRANSACTIONS .........................................................................269
GIFT CARD ACTIVATION ............................................................................................271
GIFT CARD ACTIVATION RECEIPT SAMPLE ................................................................ 273
GIFT CARD ACTIVATION RECEIPT SAMPLE LAYOUT ................................................... 274
GIFT CARD REDEMPTION .......................................................................................... 275
GIFT CARD REDEMPTION RECEIPT SAMPLE ............................................................... 277
GIFT CARD REDEMPTION RECEIPT SAMPLE LAYOUT ................................................. 278
GIFT CARD RELOAD..................................................................................................279
GIFT CARD RELOAD RECEIPT SAMPLE ...................................................................... 281
GIFT CARD RELOAD RECEIPT SAMPLE LAYOUT......................................................... 282
GIFT CARD BALANCE................................................................................................ 283
GIFT CARD BALANCE RECEIPT SAMPLE .................................................................... 285
GIFT CARD RELOAD RECEIPT SAMPLE LAYOUT......................................................... 286
GIFT CARD TRANSFER RECEIPT SAMPLE ..................................................................289
GIFT CARD TRANSFER RECEIPT SAMPLE LAYOUT ..................................................... 290
GIFT CARD VOID....................................................................................................... 291
GIFT CARD VOID RECEIPT SAMPLE ........................................................................... 293

© 2005 LinkPoint International, Inc. v Nashville LP AIO/3000 Manual
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expressed, written consent of LinkPoint International is prohibited.
GIFT CARD RELOAD RECEIPT SAMPLE LAYOUT......................................................... 294
GIFT CARD REFUND.................................................................................................. 295
GIFT CARD REFUND SAMPLE .................................................................................... 297
GIFT CARD REFUND RECEIPT SAMPLE LAYOUT ......................................................... 298
GIFT CARD CASHOUT ............................................................................................... 299
GIFT CARD CASHOUT SAMPLE .................................................................................. 301
GIFT CARD CASHOUT RECEIPT SAMPLE LAYOUT....................................................... 302
GIFT CARD REPORTS................................................................................................ 303
GIFT CARD REPORT SAMPLES .................................................................................. 305
GIFT CARD TOTALS REPORT SAMPLE LAYOUT .......................................................... 306
GIFT CARD DETAIL REPORT SAMPLE LAYOUT ........................................................... 307
GIFT CARD EMPLOYEE ID REPORT SAMPLE LAYOUT ................................................. 308
GIFT CARD BATCH CLEAR ........................................................................................ 309
GIFT CARD BATCH CLEAR REPORT SAMPLE ............................................................. 311
GIFT CARD BATCH CLEAR REPORT SAMPLE LAYOUT ................................................ 312
GIFT CARD REPRINT ................................................................................................. 313
GIFT CARD REPRINT SAMPLE.................................................................................... 315
GIFT CARD REPRINT SAMPLE LAYOUT ......................................................................316
GIFT CARD PARTIAL REVERSAL MESSAGES ..............................................................319
PETROLEUM TRANSACTIONS........................................................................................... 320
FUEL SETUP AND EDIT ..............................................................................................321
GIFT CARD TOTAL REPORT SAMPLE ......................................................................... 329
FUEL INFORMATION REPORT SAMPLE LAYOUT .......................................................... 330
PETROLEUM SALE .................................................................................................... 331
PETROLEUM SALE RECEIPT SAMPLE......................................................................... 335
PETROLEUM SALE RECEIPT SAMPLE LAYOUT (CONTINUED) ...................................... 337
ERROR CODES ...............................................................................................................338
TERMINAL ASSIGNED ERROR CODES ........................................................................338
HOST ASSIGNED ERROR CODES ...............................................................................339

© 2005 LinkPoint International, Inc. 1 Nashville LP AIO/3000 Manual
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expressed, written consent of LinkPoint International is prohibited.
INTRODUCTION
Congratulations on your choice of the LinkPoint® point-of-sale (POS) terminal. Whether
you purchased the LinkPoint All-In-One (AIO)or the LinkPoint 3000 the LinkPoint
family of products is ideal for your point-of-sale needs. Scientifically engineered, the
LinkPoint combines user-friendly operation with “soft” programmable key functions. The
screen-addressable keys and innovative backlit display panel make the terminal
operation quick and easy. The LinkPoint 3000 is compatible with all major printers, while
the AIO integrates a high-speed, thermal printer. Both terminals also contain additional
serial ports for PIN pads, check readers and other peripherals.
LinkPoint 3000
Figure 1
LinkPoint AIO
Figure 2
KEYPAD
DISPLAY PANEL
PIN PAD
SERIAL PORT
POWER
PORT
RS 232 PORT
(SIDE)
RS 232 PORT
POWER AND PIN PAD
PORTS
(
BACK
)
CARDREADER
TELEPHONE
LINE JACKS
(UNDER)
TELEPHONE
LINE JACKS

© 2005 LinkPoint International, Inc. 2 Nashville LP AIO/3000 Manual
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expressed, written consent of LinkPoint International is prohibited.
This manual includes step-by-step guides through specific transactions and operations,
and shows how to keep the terminal in peak operating condition. It was designed to also
assist card processor help desks and bank/ISO clients with easy installation and
troubleshooting procedures. Words that appear in capital letters and brackets, [LIKE
THIS], stand for keys on the terminal keypad. Words that appear in capital letters without
brackets, LIKE THIS, stand for either display messages or terminal feature settings.
Printers
The LinkPoint 3000 terminal supports all major terminal printers including the PrintPoint
1000 and 3000, the VeriFone® P250, P900 and the PrintPak 350. Printers attach easily
to the LinkPoint 3000 terminal with a connecting cable.
PIN Pad Devices
The application programmed in the LinkPoint terminals support the BankPoint PIN Pad
made by LinkPoint as well as VeriFone PINpads 102, 301, 1000, 1000SE and 2000 for
debit transactions. PIN pads attach easily to the PIN pad port on the back of each
terminal (please refer to the separate PIN pad manual for installation and operating
instructions). The DUKPT encryption method is supported.
Please note that all procedures written in this manual will be written using the LinkPoint
BankPoint PIN Pad for personal identification number entry.
Check Readers
Both LinkPoint terminals support the Mag-Tek® Mini MICR and the Ingenico eN 2500
check readers for check services.

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expressed, written consent of LinkPoint International is prohibited.
GETTING STARTED
Unpacking
Carefully inspect the shipping carton and its contents for any damage that may have
occurred during shipping. If the terminal is damaged, file a claim immediately with the
shipping company or carrier and notify the company from which the equipment was
purchased.
Do not try to use a damaged terminal!
To unpack the LinkPoint:
1. With the shipping carton right side up, open the carton’s lid.
2. Lift the terminal, its AC adapter and line cord with modular plugs up and out of the
box.
3. Remove the terminal from its protective bubble wrap and place the bubble wrap back
in the shipping carton. Remove the AC adapter from its protective box and return the
box to the shipping carton. Close the shipping carton and save the shipping materials
so that the unit can be repacked for shipping or moving in the future.
4. Place the terminal on a desk or tabletop. When choosing a place for the LinkPoint
terminal, avoid areas with:
♦Direct sunlight or objects that radiate heat
♦Excessive dust
♦Electrical devices that cause excessive voltage variations such as air
conditioners, space heaters, fans, or high-frequency security devices
LinkPoint 3000 Shipping Carton Contents LinkPoint AIO Shipping Carton Contents
Figure 3

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expressed, written consent of LinkPoint International is prohibited.
Installation
Installing either LinkPoint terminal is simple and requires no tools.
To install the LinkPoint 3000:
1. Connect the AC adapter’s triangular end to the power input at the rear of the
LinkPoint 3000 terminal (Figure 4).
Figure 4
2. Plug the adapter into a 120-volt electrical outlet (Figure 5) or into a quality surge
suppressor.
Figure 5
3. Insert one end of the telephone line cord into one of the modular jacks at the rear of
the terminal. Insert the other end of the line cord into a modular telephone wall jack;
just as one would connect a telephone (see Figure 6). The modular plug may be
inserted directly into the wall jack or use a 4-prong adapter (not included) for older 4-
prong jacks.
Note: A standard telephone may be connected to the other modular jack at the rear of
the terminal.
Figure 6

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4. If the PrintPoint 1000, 3000, VeriFone P250, P900, PrintPak 350, or other compatible
printer is used with the LinkPoint 3000 terminal, please refer to the manual packaged
with the printer for installation and operating instructions.
5. When the terminal is plugged in, it will display the message APP. NOT AVAILABLE
(unless an application has been pre-downloaded).
To install the LinkPoint AIO:
1. Locate the power input port on the back of the AIO terminal (see Figure 7).
Figure 7
2. Connect the male AC adapter plug to the power input port at the rear of the
terminal (see Figure 8). The black sleeve that surrounds the plug has a round
area that is unmarked and a flat area that is marked with two arrows. In order to
connect the power adapter, please note that the plug must be turned
upside down, so that the flat area of the sleeve is facing down. The sleeve
acts as a lock to secure the plug to the terminal. Please note that if the cord must
be disconnected from the terminal, the sleeve must be slid back in order to
disconnect the plug.
Figure 8
3. Plug the adapter into a 120V electrical outlet or surge suppressor (see Figure 9).
Figure 9

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expressed, written consent of LinkPoint International is prohibited.
4. Connect one end of the telephone line cord into one of the modular jacks
underneath the terminal. Thread the phone cord through its designated channel
as shown in Figure 10. Insert the other end of the line cord into a modular
telephone wall jack just as you would to connect a telephone. The modular plug
may be inserted directly into the wall jack or into a four-prong adapter (not
included) for use with older four-prong jacks.
Note: You may connect a standard telephone to the other modular jack
underneath the terminal. This connection may not be compatible with
digital phone systems.
Figure 10
5. When the terminal is plugged in, it will display the message APP. NOT
AVAILABLE (unless an application has been pre-downloaded).
Maintenance
The LinkPoint system does not need preventive maintenance. However, LinkPoint
International does recommend periodic cleaning of the keypad, using a soft brush to
remove any dust. Because the terminal can be damaged by liquids, do not spray liquid
cleaners directly on the terminal. Always apply the cleaner to the cloth before cleaning
the terminal. To avoid costly downtime, LinkPoint International also recommends
protecting the terminal with a surge protector.
Returning the Terminal for Service
Please refer to your sales agreement for specific details on coverage to repair or replace
the LinkPoint terminal.

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expressed, written consent of LinkPoint International is prohibited.
FEATURES AND OPTIONS
New Features Include:
Electronic Benefits Transfer Processing
The application Nashville Config 690 01.08.00 can be used in the LinkPoint AIO (All-In-
One) and the LinkPoint 3000 terminals to accept Electronic Benefits Transfer (EBT)
cards to purchase food and other items. The terminal sends card and transaction type
information to the host computer and a host reply is sent back to the terminal. An
approval code confirms the funds are available for eventual settlement to the merchant
and usually includes card balance information. EBT cards replace traditional food
stamps. The EBT batch updates automatically, so there is no need to perform a close
batch transaction. See also the Credit, Debit or EBT Prompt paragraph later in this
chapter.
Enhanced Calculator Print Function
Standard calculator functions have been enhanced to include a print feature. The
function still allows simple arithmetic calculations and can still be accessed from the idle
menu by: pressing the numeric keys followed by a key representing a mathematical
symbol (÷, X, - or +) and then [ENTER] to obtain the result. In the enhanced version,
when the function is accessed, the printer is turned on automatically. The solution to the
calculation will print after the [ENTER] key is pressed. From the idle prompt, press [0] to
access function. Press [CLEAR] once to begin a new calculation, press [CLEAR] twice to
exit function.
Pre Sale Receipt
Merchants who use the tip function now have the ability to learn from the customer the
exact amount of their tip before they accept a credit card for payment. The pre sale
receipt feature allows the merchant to print a receipt that is presented to the customer.
This receipt does not contain a credit card number and no transaction is added to the
batch. The receipt has the base amount of the purchase and blank amount lines for tip
and total amounts. The customer then uses the blank lines to write the tip and total
transaction amount. The merchant then enters the customer credit card number into the
LinkPoint terminal to process the transaction.
Download Improvement
Currently, when a new terminal is deployed into the field, the terminal has to be fully
downloaded with the all merchant information and then sent to the merchant or the
terminal has to be sent out “blank” without any application or merchant information
loaded at all and then loaded from the field.

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This version of the application features a download improvement. With this version of the
application, the download will stop after the base application has been loaded. After the
base application download, the terminal will prompt the user for a terminal ID and
download phone number. Once entered, the terminal will complete the download and
initialize the terminal so that it can be used by the merchant.
This improvement will allow a terminal to be stored with a Nashville base application, so
that a terminal to terminal download is possible without loading merchant information.
This feature also makes it possible for the terminal to be deployed with a base
application so that the unit can initialized quickly in the field.
Credit, Debit or EBT Prompt
When a card is swiped the terminal may display a prompt to choose whether a
transaction is a credit, EBT or debit transaction. When this prompt appears, the user
must press the correct [S] key to choose the correct transaction type.
Display Message Operator Action and Comments
CREDIT EBT DEBIT
↓↓↓
Press the correct [S] key to continue...
Open Tabs Query
It is now possible to search for an open tab transaction by invoice number and employee
ID, as well as by sequence number. In the previous version of the application, it was
possible only to search for an open tab by sequence number.
Display Message Operator Action and Comments
EDIT TAB TIP
↓↓↓
After pressing the [ADJUST] key, this prompt appears.
Press the middle [S] key to choose open tab
transaction.
INV SEQ SVR
↓↓↓
Press the left [S] key to choose by invoice number, the
middle [S] key to choose by sequence number or the
right [S] key to choose by employee ID.
Open Tab Query by Sequence Number
This enhancement allows the user to search for and display open tabs by sequence
number. The current version of the application only allows these transactions to be
selected one at a time without being able to move on to the next one.

© 2005 LinkPoint International, Inc. 9 Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
Unadjusted Tip Query by Invoice, Sequence or Employee ID
This enhancement allows the user to search for and display unadjusted tip transactions
by invoice, sequence or employee ID number. In other words, when one transaction is
adjusted, it automatically displays the next one in the open batch. The current version of
the application only allows these transactions to be selected one at a time without being
able to move on to the next one automatically.
Tip Discount
The tip discount feature provides the terminal with the ability to control by card type the
amount subtracted from tips. In other words, if a card type is set to a tip discount of 10%,
when a tip amount is entered for that card type, 10% of the tip will be subtracted and a
net tip amount will be created. The gross tip amount, the amount subtracted and net tip
amount will printout on employee detail and employee total reports; it will not printout on
transaction receipts.

© 2005 LinkPoint International, Inc. 10 Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
Tip Discount Headings (Tip Amount, Tip Discount, Net Tip)
Tip Discount Amounts (Tip Amount, Tip Discount, Net Tip)

© 2005 LinkPoint International, Inc. 11 Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
Enlarged Receipt Font
Selected lines of the credit, debit and ECA receipts will now print out using an enlarged
font. The font has been enlarged from 32 characters per line to 20 characters per line.
Please compare the old receipt copy to the current receipt copy:
Larger Font
Old Receipt Copy Current Receipt Copy

© 2005 LinkPoint International, Inc. 12 Nashville LP AIO/3000 Manual
This information is Proprietary and Confidential to LinkPoint International - Reproduction without the
expressed, written consent of LinkPoint International is prohibited.
Batch Close Idle Prompt
If the terminal is set for automatic batch close, after a successful close, the REPRINT
TOTALS? prompt will display. If, after a successful automatic batch close, the setting for
Auto DLL download type is ‘1’ or ‘2’, then after five minutes (if no other keys are pressed
in that time) the terminal will return to the idle prompt. If the setting for Auto DLL
download type is ‘0’ then the terminal will remain at the REPRINT TOTALS? prompt until
the terminal is manually cleared.
Batch Close Five Minute Delay for Auto DLL Download
The Auto DLL download begins when all the proper conditions exist (batch closes, auto
download type is set to ‘1’ or ‘2’ and the auto download date and time have passed).
This setting adds a five minute delay to when the Auto DLL download initiates.
Timed Auto DLL Download Wait until Next Timed Occurrence
The Auto DLL download is set to ‘1’ the terminal will wait for the next occurrence of the
auto download time for a timed download to begin.
If the terminal receives the Auto DLL Download time and the terminal closes batch after
that time, please wait until the next timed occurrence to begin the DLL download.