
Rev: 08.09.21 Page 7 CCD-0001361-AU
What is happening? Why it's happening What should be done?
Awning will not extend.
Cam lock engaged. Check position of the cam lock (roll out).
Travel locks engaged. Make sure that the travel locks have been released
from the outer arm.
Rafter arm(s) locking
knob(s) is engaged.
Make sure the locking knob for the rafters has been
loosened.
Outer arm(s) is not
aligned properly.
Check to see if the outer arm is resting on the mount/
rafter arm. If so, the outer arm height adjustment is
not set properly. Re-adjust outer arm height.
Awning will not retract
or only retracts part way.
Rafter arm(s) locking
knob(s) is engaged.
Make sure the mount/rafter arms have been put in
the stored position and the locking knob has not
been tightened.
Cam lock not engaged. Check position of cam lock (roll in).
Outer arm(s) stored
properly.
Make sure the outer arms have been placed in the
closed/stored position.
Spring tension not
engaged. Make sure the awning has the proper tension on it.
Outer arm(s) is in
secured position.
Make sure that the mount/rafter arm is not secured
to the head of the outer arm.
Fabric is loose or sags on
the edges and middle.
Rafter arm(s) locking
knob not engaged.
Make sure that the mount/rafter arm has been
pulled tight and the locking knob is secured.
Fabric out of alignment. Check that the fabric is square on the unit and with
the roll tube.
Fabric is loose on
awning rail.
Make sure the fabric is properly secured to the
awning rail on the unit.
Roll tube has been
damaged. Make sure roll tube is not bent.
Locking knob will not
tighten.
Locking knob assembly
has been damaged.
The lock knob screws into the channel nut and
tightens the arms together. Open the awning, check
when turning the knob that the nut is not stripped out.
If it is stripped, it would require replacing both parts.
Mount/rafter arm will
not extend.
Rafter arm(s) locking
knob(s) is engaged. Make sure the locking knob has been loosened.
Debris is lodged in track
arm(s).
Make sure there is no debris in the track the arm
slides in.
Arm(s) is damaged. Make sure arm is not bent.
Awning will not roll up
straight.
Fabric out of alignment.
Check to make sure fabric is centered on roll tube
and also centered between the arms attached to the
unit.
Fabric has shifted within
awning rail.
If the fabric is not centered, move the screws on both
ends of the awning and shift the fabric accordingly.
Anchoring screws
within awning rail are
missing.
Make sure there are screws at both ends of the fabric
securing it to the roll tube and at the awning rail. If there is
only one screw at one end and not the other, the awning
may not roll up correctly. Install missing second screw.
Arm(s) is damaged. Make sure the arms are square and straight.
Troubleshooting