Lucent Technologies INDeX 20CC Turret User manual

Performance figures and data quoted in this document are typical, and must be
specifically confirmed in writing by Lucent Technologies before they become applicable
to any particular order or contract. The company reserves the right to make alterations or
amendments to the detailed specifications at its discretion. The publication of information
in this document does not imply freedom from patent or other protective rights of Lucent
Technologies, or others.
All trademarks acknowledged. SDX and INDeX are registered trademarks of Lucent
Technologies.
©Lucent Technologies 1999.
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Fax: [phone]
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Web: http://www.sdxplc.com
38DHB0002UKDM - Issue 1 (12/99)
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INDeX 20CC 38DHB0002UKDM – Issue 1 (12/99)
INDeX 20CC Quick Guide
Introduction
<value> = Enter value required (eg. turret number).
(note) = Note, {option} = Optional step
X...Y = Enter value in range X to Y.
< > = Use -display keys to change or select.
ACD Working
•
To start work - Log on:
LOG ON/OFF, <log on number>, DONE
•
To temporarily stop receiving ACD calls:
WRAP UP or BUSY N/A
•
To send a supervisor message:
ACD MSG, select message
•
To finish work:
LOG ON/OFF
Answering Calls
•
To answer a message:
CALL or To clear a message: CANCEL
•
To pickup calls in the turret's pickup group:
PICKUP, { NEXT}, ANSWER RELEASE
•
To set the turret's pickup group:
PROGRAM, PICKUP, CANCEL, <group no.>, DONE
Actions During a Call
•
To change the receive volume:
VOLUME, (softer) < > (louder), DONE
•
To mute/unmute call:
MUTE (the symbol disappears when the call is muted)
•
To enter an account code:
ACCOUNT, <account code>, DONE
•
To display the software release:
PROGRAM
•
To create a conference:
HOLD, <extension no.>, CONFER
Making Calls
•
To make an external call:
9, <external number>
•
To make an internal call
: <extension number>
•
To redial the last external number:
REDIAL (includesspeed dials)
•
To make a page call:
PAGE, <group number>, speak, ANSWER RELEASE
•
To use the Index directory:
INDeX, <letter key>, <(Names)> , CALL
38DHB0002UKDM – Issue 1 (12/99) INDeX 20CC
Speed Dials
•
To use a system speed dial by number:
SPEED DIAL, SYSTEM, 100...9999
•
To use a system speed dial by name:
SPEED DIAL, INDeX, <letter key>, <(Names)> , CALL
•
To use a personal speeddial:
SPEED DIAL, OWN, 0...9
•
To store a personal speeddial:
For external Nos., put9 before the No.
PROGRAM, SPEED DIAL, 00...09, DELETE, <no.>,
DONE, PROGRAM
If Busy or Unanswered
•
To leave a message:
MESSAGE
This lights the lamp on the extension called and leaves your
number as a message to reply (unless they have reached their
limit of 5 messages).
•
To camp on & wait:
CAMP ON
This flashes the lamp on the busy turret.
•
To seta call back
: CALLBACK
This rings you when that extension becomes free or is next
used.
Parking, Holding & Transferring Calls
•
To transfer a call
HOLD, <dial number>, ANSWER RELEASE
•
To hold/unhold a call:
HOLD
Pressing ANSWER RELEASE parks a held call.
•
To park a call:
PARK
•
To retrieve a parked call:
<line number>
Ringer Controls
•
To change the ringer volume:
PROGRAM, RINGER, <passcode>, VOLUME, (soft) <
>(loud), PROGRAM
•
To change the ringer sound:
PROGRAM, RINGER, <passcode>, SOUND, < > ,
{TONE}, PROGRAM
•
To switch the internal/external ringer on/off:
PROGRAM, RINGER, <passcode>, SCROLL,
INTERNAL/ EXTERNAL, CHANGE, ON/OFF/AUTO
ANSWER (internal only), PROGRAM
•
To setthe ringer step:
PROGRAM, RINGER, <passcode>, STEPS, CHANGE,
PROGRAM
•
To set the timeout:
PROGRAM, RINGER, <passcode>, TIMEOUT,
CANCEL, <timeout>, PROGRAM
Other Features
•
To set turret's passcode:
PROGRAM, PASSCODE, <new pass>, PROGRAM
•
To switch idle music on/off:
PROGRAM, MUSIC, CHANGE, PROGRAM
•
To enter/exit group:
GROUP (When in group, a shows above the GROUP key)