MINOLTA-QMS PagePro 9100 User manual

PagePro 9100
User’s Guide
®
1800672-001A

Thank You
Thank you for purchasing a MINOLTA-QMS printer.
Trademarks
The following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTA-
QMS logo, Crown, CrownNet, CrownView, and PagePro.
Minolta is a trademark of Minolta Co., Ltd. Other product names mentioned in this
guide may also be trademarks or registered trademarks of their respective owners.
Proprietary Statement
The digitally encoded software included with your printer is Copyrighted © 2002 by
MINOLTA-QMS, Inc. All Rights Reserved. This software may not be reproduced, mod-
ified, displayed, transferred, or copied in any form or in any manner or on any media,
in whole or in part, without the express written permission of MINOLTA-QMS, Inc.
Copyright Notice
This guide is Copyrighted © 2002 by MINOLTA-QMS, Inc., One Magnum Pass,
Mobile, AL 36618. All Rights Reserved. This document may not be copied, in whole or
part, nor transferred to any other media or language, without written permission of
MINOLTA-QMS, Inc.
Notice
MINOLTA-QMS, Inc. reserves the right to make changes to this guide and to the
equipment described herein without notice. Considerable effort has been made to
ensure that this guide is free of inaccuracies and omissions. However, MINOLTA-
QMS, Inc. makes no warranty of any kind including, but not limited to, any implied
warranties of merchantability and fitness for a particular purpose with regard to this
guide. MINOLTA-QMS, Inc. assumes no responsibility for, or liability for, errors
contained in this guide or for incidental, special, or consequential damages arising
out of the furnishing of this guide, or the use of this guide in operating the equipment,
or in connection with the performance of the equipment when so operated.
Registering the Printer
Mail—Fill out and send in the
registration card enclosed in
your shipment or downloaded
from www.onlineregister.com/
minolta-qms/
Internet—Follow the
instructions on
www.onlineregister.com/
minolta-qms/
or
Software Utilities
CD-ROM—
Follow the instructions on the
CD-ROM.

Contents
English
1 Replacing Consumables ..................................................................................1
Introduction 2
Consumable Life Expectancies 3
Consumables Life Expectancies Chart 5
Replacing the Toner Cartridge 6
Replacing the Exhaust Filter 12
Replacing the Pickup Roller(s) 13
Replacing the Transfer Roller 19
2 Using Media .....................................................................................................21
Introduction 22
Media Storage and Handling 22
Page Margins 28
Image Alignment 28
Output Tray 29
Media 30
Plain Paper 31
Envelopes 32
Label Stock 32
Postcards (Japanese size) 33

Contentsii
English
Thick Stock 33
Transparencies 33
Loading Media 35
Using Media Other Than Plain Paper 41
Duplexing 45
3 Maintaining the Printer ....................................................................................47
Introduction 48
Cleaning 49
Cleaning the Printer Exterior 49
Cleaning the Printer Interior 50
Media Tray Pickup Rollers 50
4 Troubleshooting ..............................................................................................55
Introduction 56
Printing a Status Page 57
PDF File Printing 58
Adjusting Memory Clients for PDF Printing 58
Printing Preformatted Files Using CrownView 58
Troubleshooting PDF Direct Printing from CrownView 58
Preventing Media Jams 59
Automatic Jam Recovery 60
Understanding the Media Path 60
Printer 60
Printer, Optional Tray(s), Duplexer, and 4-bin Mailbox 61
Understanding Media Jam Status Messages 62
Clearing Media Input Jams 62
Clearing Internal Jams 67
Clearing Output Jams 73
Solving Problems 74
Other Problems 78
Printing Quality 82
Status, Error, and Service Messages 85
Service Messages 92
HP-GL Error Codes and PCL Error Codes 93
PostScript Errors 94
Additional Assistance 94
5 Installing Other Accessories ..........................................................................95
Introduction 96
Antistatic Protection 98
4-bin Mailbox 98
Installing the 4-bin Mailbox 99
BuzzBox 102
Installing the BuzzBox 103
Using the BuzzBox 104

Contents iii
English
Dual In-Line Memory Modules (DIMMs) 104
Installing Dual In-Line Memory Modules 105
Duplexer 109
Installing a Duplexer 109
Emulations, Fonts, and Other Software 111
Emulations 111
Fonts and Forms 114
Interfaces and Daughterboards 117
Interfaces 117
SCSI Interface 119
Internal IDE Hard Disk Drive 121
Optional Media Tray(s) 124
Installing an Optional Media Tray 124
Media Trays 126
Time-of-Day Clock 127
Installing a Time-of-Day Clock 127
Using the Time-of-Day Clock 129
6 Deinstallation and Packaging ........................................................................31
Introduction 132
Deinstallation 132
Packaging 135
Storing the Printer 135
Relocating Your Printer 135
Repacking the Printer 136
Remove the Cables and Media Tray(s) 137
Remove the Toner Cartridge 137
Remove the Duplexer 137
Remove the 4-bin Mailbox 137
Remove the Optional Media Trays 137
Repack the Printer 139
Checklist 139
Repacking 140
A Technical Specifications ..............................................................................143
Requirements 144
Space Requirements 144
Location Requirements 145
Power Requirements 147
ENERGY STAR Compliance 148
Engine and Controller Specifications 149
Print Speed 149
Engine 149
Controller 150
Electrical 153
Physical 155

Contentsiv
English
Consumable Life Expectancies 156
IPP 158
Document Option Commands 160
Header/Trailer Page Commands 160
HP-GL Emulation Commands 160
HP PCL 5e Emulation Commands 160
Lineprinter Emulation Commands 161
PostScript Emulation Command 161
CCITT Groups 3 and 4 Commands 161
Document Formatting 162
Job and Subjob Boundary Commands 162
LN03 Plus Commands (Optional Emulation Required) 162
CALS Commands (Optional Emulation Required) 163
TIFF Commands (Optional Emulation Required) 163
Menus 164
Configuration Chart Conventions 164
Security Menu 164
Operator Control Menu 165
Administration Menu 166
Administration/Communications/Optional NIC/CrownNet Menu 167
Warranty Considerations 172
Manufacturer’s Declarations of Conformity 174
Index......................................................................................................................177

1
Replacing
Consumables

Introduction2
Introduction
Item Page
“What is a consumable?” page 3
“What is a face?” page 3
“What is the life expectancy of consumables?” page 4
“How do I order consumables?” page 5
“Where can I get more information?” page 5
“What is the toner cartridge life expectancy?” page 6
“How should I handle a toner cartridge?” page 7
“How do I replace and recycle the toner cartridge?” page 8
“How do I replace the exhaust filter?” page 12
“How do I replace pickup rollers?” page 13
“How do I replace the transfer roller?” page 19

Consumable Life Expectancies 3
Consumable Life Expectancies
What is a consumable?
A consumable is an item that needs to be replaced at regular intervals. For
the PagePro 9100, consumables include:
Service replaceable
„Fuser
User replaceable
„Toner cartridge and exhaust filter
„Pickup rollers
„Transfer roller
Although the printer was designed for printing on a wide range of media
types, it is not intended to print exclusively on a single media type except
plain paper. Continuous printing on media other than plain paper (such as
envelopes, labels, thick stock, or transparencies) may adversely affect print
quality or reduce engine life.
What is a face?
A face is a single pass of media past the toner cartridge. A two-sided
(duplex) page (also called a sheet) consists of two passes of the toner
cartridge.
5"
The number of sheets printed statistics shown on the startup page
may differ from the sheets printed and faces printed statistics in
CrownView (a printer-based application for accessing printer
configurations, status, and consumables usage information) and on
the consumables statistics page (Operator Control/Consumables/Print
Statistics).
The numbers on the startup page refer to number of sheets/faces
printed during the lifetime of the printer. The numbers in CrownView
and on the consumables statistics page refer to the number of sheets/
faces printed to date during the current consumables tracking period
(Administration/Consumables/Start Period menu).
For further information about CrownView, refer to the
CrownBooks
in
PDF on the
Software Utilities
CD-ROM.

Consumable Life Expectancies4
What is the life expectancy of consumables?
Attention
Consumable life is expressed in simplex letter/A4 pages @ normal 5%
coverage in continuous printing. A duplex page is equivalent to two
simplex pages.
The stated life expectancy of each consumable is in page coverage
(usually 5% coverage of letter/A4-size media), and continuous printing
—for example, an average four-page run length (optimal consumable
life), or intermittent printing—for example, one-page jobs.
The actual life expectancy will vary based on printing under specific
operating conditions and other printing variables, such as ambient
temperature, humidity, media type, page size, and content of material
printed—for example, text or graphics.
Attention
Failure to follow instructions as outlined in this manual could void your
warranty. Use of consumables not manufactured by MINOLTA-QMS or
use of non-supported print media may cause damage to your printer
and void your warranty. If MINOLTA-QMS printer failure or damage is
found to be directly attributable to the use of non-MINOLTA-QMS
consumables, MINOLTA-QMS will not repair the printer free of charge. In
this case, standard time and material charges will be applied to service
your printer for that particular failure or damage.

Consumable Life Expectancies 5
Consumables Life Expectancies Chart
How do I order consumables?
Choosing the right consumables for your printer not only increases its
reliability and performance, but also minimizes the risk of damage. For
example, only MINOLTA-QMS toner cartridges are designed to meet the
exact specifications of your MINOLTA-QMS printer, giving maximum
performance, efficiency, and long life.
Toner cartridges and other consumables for your printer are available from
your local vendor or Q-SHOP (www.q-shop.com).
Where can I get more information?
To access consumables usage information, use the Operator Control/
Consumables/Print Statistics menu on the control panel, or use the
CrownView printer web page. For further information about the consumables
statistics page and replacement menus, refer to the
CrownBooks
in PDF on
the
Software Utilities
CD-ROM
.
For information about ordering consumables,
refer to www.minolta-qms.com or www.q-shop.com.
If you need more assistance, more information can be found on the
AnswerBase at www.minolta-qms.com (click on On-Line Help & Drivers).
Item Average Life Expectancy
(in Simplex Pages) Comment
Fuser 300,000intermittentprinting
(for example, one-page
jobs)
500,000 continuous printing
(average four-page jobs)
The fuser must be replaced
by a MINOLTA-QMS-
authorized service provider.
Refer to the
Service &
Support Guide
or
www.minolta-qms.com for
further information
.
Toner Cartridge
and Exhaust
Filter
Starter Cartridge = 6,000
Replacement Cartridge =
15,000 continuous printing
or 12,000 intermittent
printing
(TONER EMPTY displays in
the message window.)
Replace the toner cartridge
and the exhaust filter (if you
don’t have a duplexer
installed) at the same time.
See “How do I replace and
recycle the toner car-
tridge?” on page 8.
Media Pickup
Rollers Approximately 150,000 See “How do I replace the
pickup rollers?” on page 13.
Transfer Roller Approximately 150,000 See “How do I replace the
transfer roller?” on page 19.

Replacing the Toner Cartridge6
Replacing the Toner Cartridge
Attention
The OPC inside the toner cartridge is extremely sensitive to bright light,
direct sunlight, and touch. Always leave the toner cartridge in its
protective package until you’re ready to install it. Any exposure to light
should be avoided and limited to less than two minutes, or permanent
damage could result.
If you suspect the OPC is damaged due to exposure to light, put the
toner cartridge in a dark place to recover. Recovery may take up to two
hours. Recovery time is dependent on the amount of exposure
sustained, and recovery is not guaranteed.
What is the toner cartridge life expectancy?
Toner cartridge life is directly related to the number of rotations of the OPC.
Longest unit life is achieved with continuous printing which requires a
cleaning rotation after every fourth page of an average size job. Intermittent
printing with small job sizes requires a cleaning rotation after each one-page
simplex job, and therefore impacts OPC life.
Characters and images are created in your laser
printer throughaprocessthatappliestoner to the
photosensitive OPC (Organic Photo Conductor) inside
yourtonercartridge.Yourprinterusesonetoner
cartridge. Handle the toner cartridge carefully to avoid
spilling toner inside the printer or on yourself.
When the toner cartridge is worn out, the message
TONER EMPTY appears. The printer will not print until
the toner cartridge is replaced. After the toner cartridge
isreplaced,theprinterautomaticallyresetsthe
consumables count.

Replacing the Toner Cartridge 7
A toner cartridge contains enough toner to print letter/A4-size pages at the
percent coverage stated (other factors will also affect toner life):
When a toner cartridge runs low, TONER LOW displays in the message
window and ther is approximately 5% toner remaining. Printing continues
even though the warning appears. However, the image gradually fades, so
replace the toner cartridge as soon as possible.
Approximately 750 pages after the printer displays TONER LOW in the
message window, the printer displays TONER EMPTY, and the printer stops.
How should I handle the toner cartridge?
Keep the toner cartridge
„Away from open flames.
„In its packaging until you’re ready to install it.
„In a cool, dry location away from sunlight (due to heat).
The maximum storage temperature is 95
°
F (35
°
C) and the maximum
storage humidity is 80% without condensation. If the toner cartridge is
moved from a cold place to a warm, humid place, condensation may
occur, degrading print quality. Allow the toner to adapt to the environment
for about one hour before use.
„Level during storage.
Do not store cartridges on their ends or turn them upside down; the toner
inside the cartridges may become caked or unequally distributed.
„Away from salty air and corrosive gases such as aerosols.
Coverage Starter
Cartridge Replacement Cartridge
(Continuous
Printing)
Replacement
Cartridge
(Intermittent
Printing)
5% 6,000 15,000 12,000
10% 3,000 7,500 6,000
15% 2,000 5,000 4,000
20% 1,500 3,750 3,000

Replacing the Toner Cartridge8
How do I replace and recycle the toner cartridge?
Base Printer
1Open the top cover c, d.
Attention
Never touch
the copper or
brass
electrodes
c
cc
cor electrical
parts that are
located inside
the top cover
and under-
neath the
tonercartridge,
as a printer
malfunction
can result.
Be careful not
to touch d#
d#d#
d#
around the
image transfer roller (
touching certain parts in this area may result in
reduced print quality) or e
ee
earound the fusing unit (since the inside
reaches temperatures of about 392 °F (200 °C), touching any part in
this area may result in burns).
1
2
d
c
e
1
2
3

Replacing the Toner Cartridge 9
2Recycle the used toner cartridge.
aSeal the empty MINOLTA-QMS toner
cartridge in its original box.
bAffix the prepaid UPS label on the
top of the box and return it via UPS.
If you did not receive a label with
your cartridge or have misplaced
the label, send an email to
[email protected]
for a replacement label.
3Remove the new toner cartridge from its box.
5"
We strongly suggestthat you save the packaging materials in case
you ever need to replace the toner cartridge, or move or ship the
printer.
4Peel off the packing tape.
Attention
Do not open the protective
coverc
cc
cof the OPC (the green area) d
dd
d
or hold the toner cartridge by the
protective cover.
The OPC is extremely sensitive to
hand oils and scratches, both of
which reduce print quality. This type
of damage is not covered by your
warranty.
c
d
2
1

Replacing the Toner Cartridge10
5Slowly shake the toner cartridge, tilting
it to the left and right 7 or 8 times to
distribute the toner.
The toner is nontoxic. If you get toner on
your hands, wash them in cool water and
mild neutral detergent. If you get toner on
your clothes, lightly dust them off as much
as possible. If some toner remains on your
clothes, use cool, not hot water, to rinse the toner off, provided your
clothing is washable.
WARNING!
If you get toner in your eyes, wash it out immediately with cool water
and consult a doctor. Material Safety Data Sheets (MSDS) can be
found at www.minolta-qms.com (click on Online Help & Drivers).
Sollte Toner in Ihre Augen gelangen, die Augen unbedingt sofort mit
kaltem Wasser ausspülen und einen Arzt aufsuchen. MSDS (Material
Safety Data Sheets; Datenblätter zur Materialsicherheit) finden Sie
im Internet unter www.minolta-qms.com (klicken Sie auf “Online
Help & Drivers”).
6Align the tabs on the toner cartridge
(one on each side) with the notches in
the printer, and then insert the
cartridge as far as possible into its
compartment.
7Close the top cover.
Attention
Do not transport the printer with the
toner cartridge installed. If toner
spills within the printer, decreased
print quality may result, or the printer
may be damaged.

Replacing the Toner Cartridge 11
Printer with 4-bin Mailbox Attached
1Slide the 4-bin mailbox to the back of
the printer.
2Open the top cover.
3Lower the stopper to support the top
cover.
4Replace the toner.
Refer to “How do I replace and recy-
cle the toner cartridge?” on page 8.
5Return the stopper to its original
position c.
6Close the top cover d.
7After closing the top cover, slide the
4-bin mailbox forward to its original
position.
1
2
12

Replacing the Exhaust Filter12
Replacing the Exhaust Filter
If you haven’t installed the optional duplexer, the exhaust filter on the back of
the printer is replaced when you replace a toner cartridge.
How do I replace the exhaust filter?
1Remove the used exhaust filter.
5"
Dispose of it
according to your
local regulations.
Attention
If you will be installing the optional duplexer, it contains a built-in
exhaust filter that does not need replacement.
2Remove the new filter from its box
and insert it into place.

Replacing the Pickup Roller(s) 13
Replacing the Pickup Roller(s)
How do I replace the pickup rollers?
Media Tray Pickup Rollers
1Pull the media tray out of the printer
until it stops.
The illustration shows the standard
upper media tray. Follow the same
instructions for the optional media
tray(s).
2Remove the media tray.
The pickup rollers feed media from the media trays into the printer. When the
pickup rollers deteriorate, media may not feed correctly, resulting in media jams.
Replace the pickup roller in each 500-sheet media tray and in the multipurpose
tray each time you replace the fuser, and more frequently if the media is not
being picked properly.
Five pickup rollers are included in the kit—one for the standard media tray, three
for the optional tray(s), and one for the multipurpose tray. If you do not have
optional media tray(s), the three extra rollers do not need to be installed.
2
1

Replacing the Pickup Roller(s)14
3Remove the old pickup roller.
aUnclip the clip c.
bGently raise the bar d, and slide it to the left.
cRemove the second clip e, and remove the used pickup roller f.
dDispose of the old pickup roller.
5"
Dispose of it according to local regulations.
5Remove the new pickup roller from its packaging.
6Install the new media pickup roller.
aSlide it on c.#
bReplace the clip d.
cReposition the bar eto the right.
dReplace its clip f.
5Reinsert the media tray into the
printer.
6If you have optional media tray(s)
installed, repeat steps 2–6 for
each one.
1
2
43
4
3
2
1