Miracle-Ear Miracle-EarENERGY 2 iRIC R AX User manual

Miracle-EarENERGY™
5/4/3/2 iRIC R AX and iRIC CROS AX
User Manual
www.miracle-ear.com
21025079 Rev 1
©2023 Miracle-Ear, Inc. 17157USRB

2 3
CONTENT
Welcome........................................................... 3
Your hearing aids ............................................ 4
CROS transmitter ............................................ 7
Daily use ..........................................................11
Telephone and streaming............................ 22
Maintenance and care.................................. 23
Warranty and Service ................................... 28
Identification Information ............................ 30
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WELCOME
Thank you for choosing Miracle-Ear®hearing aids to help you live
life to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional
will help you learn to become familiar with your hearing aids and
experience a greater quality of life.
Your hearing aid may not look exactly like the illustrations
shown within this manual.
CAUTION
It is important to read the Regulatory & Safety Information
and User Manual thoroughly and completely. Follow the
safety information to avoid damage or injury.
Fully charge your hearing aids before using the first time.
This manual describes all optional features that your hearing
aids may or may not have. Confirm which options are valid
for your hearing aids.
Miracle-Ear®
User Manuals

4 5
YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™iRIC AX Hearing Aids are a RIC (Receiver-
in-Canal) model.
The receiver is placed within the ear canal and connected to the
hearing instrument with the receiver cable.
A lithium-ion rechargeable battery is permanently built into
your hearing aid. This enables easy recharging with the with the
MECHARGE™iRIC AX Charger or MECHARGE™Dry & Clean
Charger.
Wireless functionality enables advanced audiological features and
synchronization between your hearing aids.
Bluetooth®low energy*technology is integrated and allows for
easy data exchange with your smartphone including audio
streaming when supported.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such
marks by WS Audiology Denmark A/S of this product is under licenses. Other trademarks and
trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other
countries.
Getting to know your hearing aids
Your hearing aids have no controls. If you want to adjust the volume
or switch hearing programs manually, you can ask your Hearing Care
Professional about a remote control option.
Components and names
Earpiece
Receiver
Receivercable
Microphone openings
Charging contact
Side indicator (red=right,
blue=left)

6 7
You can use the following standard ear pieces:
Standard earpieces Size
Sleeve 3.0, Vented, Closed, Power
Eartip 3.0 Open
Eartip 3.0 Tulip
You can easily exchange the standard ear pieces. Read more in
section “Maintenance and care.”
FOR INDIVIDUALS USING A CROS TRANSMITTER
Your CROS transmitter
CROS solutions are designed for people with profound hearing
loss in one ear which can not be aided with a hearing aid. A CROS
transmitter worn on this ear captures sound from this side and
transmits it to the hearing aid on the other ear. This allows the
wearer of the hearing aid to hear sounds from both sides.
CROS transmitter hearing aid

8 9
Your CROS transmitter
Two Solutions are available:
X CROS solution:
For people with normal hearing in one ear and profound hearing
loss in the other. Sounds from the side with hearing loss are
captured and transmitted wirelessly to the good-hearing side.
X BiCROS solution:
For people with profound hearing loss in one ear and less severe
hearing loss in the other. Sounds from the more severe hearing
loss side are captured and transmitted wirelessly to the bet-
ter-hearing side. The hearing aid processes and amplifies the
sounds from both sides.
The CROS transmitter works with our specific wireless hearing
aids. Your Hearing Care Professional will advise you on the
compatible models.
Controls
Your CROS transmitter has no controls. If you want to adjust the
volume or switch hearing programs manually, you can ask your
Hearing Care Professional about a remote control option.
The app or a remote control can also be used to control
many of these functions.

10 11
Hearing programs
Your Hearing Care Professional can set custom programs for your
hearing aids. Discuss the programs that best meet your lifestyle
needs so they can create custom hearing programs for you.
Hearing Programs
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.
Signal tones
Signal tones of the CROStransmitter - like a low battery beep -
are sent to the hearing aid. Ask your Hearing Care Professional to
configure the signal tones.
DAILY USE
Inserting and removing hearing aids
Your hearing aids have been programmed to your right and left ear.
Colored markers indicate the correct side
• redmarker= rightear
• bluemarker= leftear
Inserting a hearing aid
For sleeves, take care that
the bend of the sleeve is
in line with the bend of the
receiver cable.
Correct:
Incorrect:

12 13
Hold the receiver cable at the bend closer to the earpiece.
Carefully push the earpiece in the earcanal .
Twist it slightly until it sits well.
Open and close your mouth to avoid accumulation of air in the
earcanal.
Lift the hearing aid and slide it over the top of your ear .
➊
➋
CAUTION
Risk of injury!
X Always wear the receiver cable with an ear piece.
X Make sure that the ear piece is completely attached.
CAUTION
Risk of injury!
X Insert the ear piece carefully and not too deeply into
the ear.
It may be helpful to insert the right hearing aid with the right
hand and the left hearing aid with the left hand.
If you have problems inserting the ear piece, use the other
hand to gently pull your earlobe downwards. This opens the
ear canal and eases insertion of the ear piece.

14 15
Removing a hearing aid
1. Lift the hearing aid and slide it over
the top of your ear .
2. For all other earpieces: Grip the receiver
in the earcanal with two fingers and pull
it carefully out .
Do not pull the receiver cable.
If your hearing aid has a custom shell or a mold, remove it by pulling
the small removal cord toward the back of your head.
Clean and dry your hearing aids after every use.
CAUTION
Risk of injury!
X In very rare cases the ear piece could remain in your ear
when removing the hearing aid. If this happens, have the
ear piece removed by a medical professional.
➊
➋
Using a retention strand
The optional retention strand helps to securely retain the
earpiece in your ear. To position the retention strand:
X Bend the retention strand and position it carefully into the
bottom of the bowl of your ear (refer to the picture).

16 17
Adjusting the volume
Your hearing aids automatically adjust the volume to your situation.
To change volume manually, use a remote control option.
An optional signal can indicate the volume change. Once the
maximum or minimum volume has been reached, you may hear a
signal tone.
Changing hearing programs
Your hearing aids automatically adjust based on the listening
situation, environment and surroundings.
Your hearing aids may also have several hearing programs set by
your hearing care professional to allow you to change the sound,
if needed.
To change the hearing program, use a remote control option.
An optional signal tone can indicate the program change. Default
volume is applied.
Additional optional controls may be available for your hearing aids.
Please discuss with your hearing care professional.
Turning on and off
The following options are available to turn your hearing aids on
and off.
Via charger: Charger must be connected to the power supply.
Turning on: Take the instruments out of the charger.
The startup melody is played in your hearing aids. The default
volume and hearing program are set.
Turning off: Place the hearing aids in the charger.
Switching to standby mode
Standby mode mutes the hearing aids but does not turn them off.
Switch to standby mode using a remote control or the app.
• Settings return to previous when coming out of standby mode
Switch to standby mode using charger. Turn hearing aids off and
on again by placing in charger until one or more orange LEDs
light up
• Settings return to default when coming out of standby mode

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Charging
There are two charger styles available for your hearing aids:
➊MECHARGE™fullpower iRIC R AX
• With power bank
➋MECHARGE™powerdry iRIC R AX
• Cleans and dries
X Place your hearing aids in the charger.
X Follow the instructions in the charger’s user manual. You can
also find useful tips for charging in the charger’s user manual.
➊ ➋
Low power indication
You will hear an alert signal indicating the power cell is running
low. The signal repeats every 20 minutes for about 1.5 hours. Af-
ter that time, your hearing aids will stop working until charged.
Runtime will be reduced if multiple features are used
simultaneously and require more frequent charging.

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Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
X Increase the volume.
X Charge the hearing aid.
X Clean or exchange the earpiece.
Hearing aid emits whistling sounds.
X Reinsert the earpiece until it fits securely.
X Decrease the volume.
X Clean or exchange the earpiece.
Sound is distorted.
X Decrease the volume.
X Charge the hearing aid.
X Clean or exchange the earpiece.
Hearing aid emits signal tones.
X Charge the hearing aid.
Hearing aid does not work.
X Turn the hearing aid on.
X Charge the hearing aid. Observe also the status LEDs on
the charger.
Consult your Hearing Care Professional if you encounter further
problems.
Charging tips
How often should I charge my hearing aids?
X We recommend charging your hearing aids every night, even if
the power cell is not empty. This ensures you’ll be fully charged
at the start of each day.
How long does charging take?
X A full charging cycle takes about 4 hours (+/- 10 min)
X After 30 minutes, it is possible to use your hearing aids up to 6
hours.
X Charging times vary due to use and age of power cell.
What if I forget to charge my hearing aids?
X Your hearing aids will automatically switch off when the power
cell is empty. Charge the hearing aids as soon as possible.
X Hearing aids which have not been charged for over 6 months
may be damaged due to unrecoverable deep-discharge of the
power cell. This will require repair or replacement.

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MAINTENANCE AND CARE
Follow these guidelines to care for your hearing aids.
Cleaning casing
Your hearing aids have a protective coating, but if not cleaned
regularly, you may damage them or cause personal injury.
X Clean your hearing aids daily with a soft, dry cloth or tissue
X Never use running water or immerse hearing aids in water
X Never apply pressure while cleaning
X Do not use alcohol solvent on the charging contacts
Cleaning earpieces
Cerumen (ear wax) may accumulate on earpieces and affect sound.
Clean all types of earpieces daily:
X After removing from ears, wipe with a soft, dry tissue or cloth to
prevent cerumen becoming dry and hard.
X Exchange standard earpieces every three months. Replace
sooner if you notice cracks or changes.
Drying
X To avoid corrosion, use a soft, dry tissue or cloth to wipe off mois-
ture from the charging contacts or hearing aids before inserting
them in the charger.
Ask about recommended cleaning products and the professional
cleaning schedule to keep your hearing aids in good condition.
TELEPHONE AND SMARTPHONE USE
Telephone
When using any phone, hold the receiver slightly above your ear.
The hearing aid and phone receiver must be aligned. Turn the
receiver slightly so the ear is not completely covered.
You may prefer specific settings when using the phone. Ask your
Hearing Care Professional to set a telephone program to select for
frequent use. Use this program whenever you are on the phone.
Audio streaming with iPhone®and Android™
Your hearing aids support both:
• Made for iPhone (MFi)
• Audio Streaming for Hearing Aids (ASHA) – Android
These features allows you to stream phone calls and music directly
to your hearing aids from your smartphone.
Bluetooth®
Your hearing aids are equipped with Bluetooth wireless technology.
Bluetooth enables audio streaming from smartphones and other
devices with appropriate connection through your smartphone.
Bluetooth functionality may be restricted in specific situations.

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X To remove the old Eartip or Sleeve, follow the illustration below.
Be careful not to pull the receiver cable.
X Take particular care that the new
Eartip or Sleeve covers the retention
rings of the receiver fully.
X Check the firm fit of the new Eartip or
Sleeve.
Professional maintenance
Your Hearing Care Professional can perform a thorough
professional cleaning and maintenance.
Ask your Hearing Care Professional for your individual
recommendation of maintenance intervals and for support.
Earpieces
Cleaning
Cerumen (ear wax) may accumulate on the earpieces. This may
affect sound quality. Clean the earpieces daily.
For all types of earpieces:
X Clean the earpiece right after
removal with a soft and dry tissue.
This prevents that cerumen
becomes dry and hard.
Exchanging
Exchange standard earpieces approximately every three months.
Replace them sooner if you notice cracks or other changes. The
procedure for exchanging standard earpieces depends on the type
of earpiece. In section “Components and names”, your Hearing
Care Professional has marked your type of earpiece.

26 27
Operating, transport, and storage conditions
The hearing aids operate in the following environmental conditions:
During extended periods of transport and storage, please observe
the following conditions
Operating conditions Discharging Charging
Temperature 0-50°C (32-122°F) 10-35°C (50-95°F)
Relative humidity 5-93% 5-93%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
Storage Transport
Temperature (recommended) 10-25°C (50-77°F) -20-60°C (-4-140°F)
Temperature (maximum range) 10-40°C (50-104°F) -20-60°C (-4-140°F)
Relative humidity (recommended) 20-80% 5-90%
Relative humidity (maximum range) 10-80% 5-90%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
WARNING
Risk of injury, fire or explosion during shipment.
X Ship lithium-ion batteries and hearings aids according to
local regulations.
NOTICE
X Protect your hearing aids from extreme heat. Do not store in
direct sunlight.
STORAGE AND TRANSPORTATION
Short-term storage (days)
X Plug in your charger and place your hearing aids in the charger
Connect the charger to a power supply to ensure they turn off
properly. The remote control and app do not turn off hearing aids
but puts them in standby mode which will still draw some power.
Long-term storage (weeks, months)
X Fully charge the hearing aids
X Insert drying products in the charger before storing
X Place your hearing aids in the unplugged charger and close
charger lid. Hearing aids will go into hibernate mode.
X Plan to charge the hearing aids at least every 6 months to avoid
deep-discharge of the power cell.
Deep-discharged power cells cannot be re-charged and must be
replaced.
NOTE:
X Hearing aids must be charged at least every six months but
recommend charging every three months.

28 29
WARNING
Use of accessories, components or replacement parts other
than those provided by the manufacturer of your hearing
aids could result in increased electromagnetic emissions and
decreased electromagnetic immunity and could result in
degradation of performance.
For service and warranty support, please contact your local
Miracle-Ear®Hearing Care Professional.
If your location is not available, or you need additional support,
contact Miracle-Ear Customer Support 800-241-1372.
WARRANTY AND SERVICE
Your hearing aid, with the exception of the battery, is covered by a
comprehensive warranty. All covered instrument parts received for
warranty service at an authorized service center will be repaired or
replaced with new or reconditioned components, without charge, to
meet the performance specifications for that model.
This warranty does not cover malfunctions due to unusual wear and
tear or mistreatment of the instrument such as physical shock,
excessive wax build-up, or tampering with the instrument, any of
which voids all warranties. Your Hearing Care Professional may
charge a service fee for processing warranty service.
Warranty service must only be performed by an authorized service
cent. Service performed by unauthorized service depots voids this
warranty, and repairs so necessitated will be done on a parts and
labor cost basis.
Please refer to the warranty card included with your hearing aids for
warranty period effective dates.
Your hearing aids may have additional loss and damage coverage.
Please consult your Hearing Care Professional to determine if this is
applicable to your hearing aids.

30 31
IDENTIFICATION INFORMATION
Your hearing aids have a serial number imprinted on them. The
location of the serial number will vary according to the style of
hearing aid. Record the serial number in your user guide for
future reference.
The year of manufacture is incorporated
in the serial number. For custom aids, the
year of manufacture is derived from the
first two digits.
For BTE and RIC aids, the year of manufacture is derived from the
second digit:
Code (first digit) Month Code (first digit) Month
A, N Jan G, U Jul
B, P Feb H, V Aug
C, Q Mar J, W Sep
D, R Apr K, X Oct
E, S May L, Y Nov
F, T Jun M, Z Dec
Code (second digit) Year Code (second digit) Year
H, J 2025 W, X 2020
F, G 2024 U, V 2019
D, E 2023 S, T 2018
B, C 2022 Q, R 2017
Y, A 2021 N, P 2016
Please note the warranty is based upon the date of purchase,
not the date of manufacture.
Your Audiologist or Hearing Care Professional can answer any
questions you may have about the identifying code on your
hearing aid.
AC12345

33
FLIP BOOK FOR IMPORTANT
SAFETY INFORMATION
Distributed By Miracle-Ear, Inc.
150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
[e-mail]
Information in this manual subject to change without notice.
Copyright ©2023 Miracle-Ear, Inc.
La información de este manual está sujeta a cambio sin previo aviso.
Derechos de autor ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore
Hearing aido de audición hecho en Singapur

Distributed By Miracle-Ear, Inc.
150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
[e-mail]
Information in this manual subject to change without notice.
Copyright ©2023 Miracle-Ear, Inc.
La información de este manual está sujeta a cambio sin previo aviso.
Derechos de autor ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore
Hearing aido de audición hecho en Singapur
FLIP BOOK FOR
PRODUCT USER MANUAL

28 29
RIC models
The receiver is placed within the ear canal and connected to he instrument
via a receiver cable.
CAUTION
Risk of injury!
Insert the ear piece carefully and not too deeply into the ear
In very rare cases the ear piece could remain in your ear when removing
the hearing aid. If this happens, have the ear piece removed by a medical
professional.
NOTICE
Do not pull the receiver connection as this could
damage your hearing aids.
For hearing aids with a magnet in the battery compartment
WARNING
Risk of interference with active and non-active implants!
There is a magnet in the battery compartment, therefore if you wear implants:
Verify the electromagnetic compatibility prior to use
Consult with the implant physician before using your hearing aids.
Keep a safe distance of about 4 cm (1.6 inches) between the implant and
hearing aids.

26 27
NOTICE
Important Notice for Prospective Sound Generator Users
Your hearing aids are designed to comply with international standards of
electromagnetic compatibility but interference with nearby electronic
devices could occur. In this case, move away from the source of the
interference.
Good health practice requires that a person with tinnitus have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear) before using a sound generator. Licensed physicians who
specialize in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists.
The purpose of a medical evaluation is to assure that all medically treatable
conditions that may affect tinnitus are identified and treated before the
sound generator instrument is used.
A Hearing Care Professional should advise a prospective tinnitus feature
user to consult promptly with a licensed physician (preferably an ear
specialist) before using the tinnitus feature if the Hearing Care Professional
determines through inquiry, actual observation, or review or any other
available information concerning the prospective user that the prospective
user has any of the following conditions:
• Visible congenital or traumatic deformity of the ear.
• History of active drainage from the ear within the previous 90 days.
• History of sudden or rapidly progressive hearing loss within the previous
90 days.
• Acute or chronic dizziness.
• Unilateral hearing loss of sudden or recent onset within the previous
90 days
WARNING
Risk of affecting life support systems!
Use a magnet only when it is a safe distance away from life support
systems such as pacemakers or magnetic valves. The safe distance
between pacemaker and magnet should be at least 10 cm (4 inches).
NOTICE
Magnets can disturb electrical devices and delete stored data.
Keep magnets away from computers, monitors, television sets, storage
media and other electronic equipment/devices.
NOTICE
In close proximity, AutoPhone magnets can damage receiver units of RIC
hearing aids.
Keep a minimum distance of 2 cm (0.8 inches) between the RIC receiver
and any magnet, including the AutoPhone magnet.
Do not store your RIC hearing aids and a smartphone with attached
AutoPhone magnet together in a small pocket or box.
NOTICE
Magnets can disturb electrical devices and delete stored data.
Keep magnets away from computers, monitors, television sets, storage
media and other electronic equipment/devices.
For hearing aids with AutoPhone magnet for Telecoil