Miracle-Ear MEENERGY B P 5 User manual

www.miracle-ear.com
MEENERGY™B P 5/4/3/2
with GENIUS™4.0 Technology User Manual

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Content
Welcome 4
Your hearing aids 5
Hearing aid type 5
Getting to know your hearing aids 6
Components and names 6
Controls 8
Hearing programs 10
Features 10
Daily use 11
Charging 11
Turning on and off 12
Switching to standby mode 13
Inserting and removing the hearing aids 14
Adjusting the volume 17
Changing the hearing program 18
Further adjustments (optional) 18
Special listening situations 19
On the phone 19
Audio streaming with iPhone 19
Airplane mode for hearing aids 20
Audio induction loops 20
Maintenance and care 22
Hearing aids 22
Ear pieces and tubes 24
Professional maintenance 27
Important safety information 28
Further information 31
Safety information 31
Accessories 31
Operating, transport, and storage conditions 31
Disposal information 33
Symbols used in this document 33
Troubleshooting 34
Country-specific information 35
Service and warranty 37

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Welcome
Thank you for choosing Miracle-Ear®hearing aids to
accompany you through everyday life. Like anything
new, it may take you a little time to become familiar
with them.
This guide, along with support from your Hearing Care
Specialist, will help you understand the advantages
and greater quality of life your hearing aids offer.
To receive the most benefit from your hearing aids, it
is recommended that you wear them every day, all day.
This will help you get adjusted to them.
CAUTION
It is important to read this user manual and the
safety manual thoroughly and completely. Follow
the safety information to avoid damage or injury.
Before using your hearing aids for the first time,
fully charge them. Follow the instructions in the
charger’s user manual.
Your hearing aids
This user manual describes optional features that
your hearing aids may or may not have.
Ask your Hearing Care Specialist to indicate the
features that apply to your hearing aids.
Hearing aid type
Your hearing aids are BTE (Behind-The-Ear) models.
A tube delivers the sound from the hearing aid
into the ear. The hearing aids are not intended for
children under the age of 3 years or persons with a
developmental age of under 3 years.
A power cell (lithium-ion rechargeable battery) is
permanently built into your hearing aid. This enables
easy charging with our standard Charger or our optional
Dry & Clean Charger.
The wireless functionality enables advanced
audiological features and synchronization between your
two hearing aids.
Your hearing aids feature Bluetooth®low energy*
technology allowing for easy data exchange with your
smartphone, and for seamless audio streaming with
your iPhone.**
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and
any use of such marks by the legal manufacturer of this product is under licenses.
Other trademarks and trade names are those of their respective owners.
**iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S.
and other countries.

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Getting to know your hearing aids
It is recommended to familiarize yourself with your
new hearing aids. With the hearing aids in your hand
try using the controls and note their location on the
hearing aid. This will make it easier for you to feel and
press the controls while wearing the hearing aids.
If you have problems pressing the controls of
your hearing aids while wearing them, you can
ask your Hearing Care Specialist about the
Miracle-Ear®App or if a remote control is
available to help control your hearing aids.
Components and names
Your hearing aids are either attached to an earhook
and a custom-made ear piece or to a standard tube
(ThinTube) and a standard ear piece (OpenTip).
➊Ear piece
➋Tube (ThinTube)
➌Microphone openings
➍Rocker switch (control,
on/off switch)
➎Earhook
➏Charging contact
➐Side indicator
You can use standard ear pieces together with a
standard tube or custom-made ear pieces together
with an earhook and tube.
You can easily exchange the standard ear pieces
and clean the standard tube. Read more in section
“Maintenance and care”.

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Standard ear pieces / tubes Size
Instant Open
Ins tant Tulip
ThinTube
Custom-made ear pieces
Examples:
Controls
With the rocker switch you can switch hearing
programs. Your Hearing Care Specialist has
programmed your desired functions to the rocker
switch.
Rocker switch function L R
Press briefly:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for about 2 seconds:
Program up/down
Volume up/down
Tinnitus therapy signal level up/down
TV stream on/off
Press for more than 3 seconds:
Turn on/off
L = Left, R = Right
You can also use a remote control to change
hearing programs and adjust the volume of your
hearing aids. With the Miracle-Ear®App you have
even more control options.

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Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program”.
Features
The tinnitus therapy feature generates a sound to
distract you from your tinnitus.
A telecoil is built into the aid, so it can connect
with audio induction loops.
Read more in section “Audio induction loops”.
Daily use
To assure comfortable and easy use of your hearing
aids they are equipped with an onbard control
element. In addition we offer the Miracel-Ear®App
for Android as well as iPhones which makes handling
your devices even easier. Contact your Hearing Care
Specialist for downloading and installing the
Miracle-Ear®App.
Charging
You have the choice between two charger options: The
standard Charger for charging only or the Dry & Clean
Charger.
Place your hearing aids in the charger.
XFollow the
instructions in the
charger’s user
manual. You can
also find useful
tips for charging in
the charger’s user
manual.

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Low power indication
You will hear an alert signal to indicate the power cell
is running low. The signal will be repeated every
20 minutes. Depending on the usage of your hearing
aids, you have approximately 1.5 hours to charge your
hearing aids before they stop working.
Note that the power cell runtime is reduced if too many
features are used simultaneously.
Turning on and off
You have the following options to turn your hearing
aids on or off.
Via charger:
XTurning on: Take the hearing aids out of the charger.
The startup melody is played in your hearing aids.
The default volume and hearing program are set.
XTurning off: Place the hearing aids in the charger.
Note that the charger must be connected to the power
supply. For details refer to the charger’s user manual.
Via rocker switch:
XTurning on: Press and hold the
lower part of the rocker switch until
the startup melody starts to play.
Release the rocker switch while the
melody is playing.
The default volume and hearing
program are set.
XTurning off: Press and hold upper
or lower part of the rocker switch
for several seconds. A power down
melody is played.
See also the tips for charging in the charger’s user
manual.
Switching to standby mode
Via remote control or the Miracle-Ear®App, you can
switch your hearing aids to standby mode. This mutes
the hearing aids. When you leave standby mode, the
previously used volume and hearing program are set.
Note:
●In standby mode, the hearing aids are not turned off
completely. They draw some power.
Therefore we recommend to use standby mode
only for a short period of time.

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●If you want to leave standby mode, but the remote
control or the Miracle-Ear®App is not at hand:
Turn your hearing aids off and on again (via rocker
switch or by shortly placing them in the charger until
one or more green LEDs light up). In this case, the
default volume and hearing program are set.
Inserting and removing the hearing aids
Your hearing aids have been fine-tuned for your right
and left ear. Colored markers indicate the
side:
●Red marker = right ear
●Blue marker = left ear
Inserting a hearing aid:
XHold the tube close to the ear piece.
XCarefully push the ear piece
into the ear canal .
XTwist it slightly until it sits
well.
Open and close your mouth
to avoid accumulation of air
in the ear canal.
XLift the hearing aid and
slide it over the top of
your ear .
૜
૝
CAUTION
Risk of injury!
XInsert the ear piece carefully and not too
deeply into the ear.
●It may be helpful to insert the right hearing aid
with the right hand and the left hearing aid
with the left hand.
●If you have problems inserting the ear piece,
use the other hand to gently pull your earlobe
downwards. This opens the ear canal and
eases insertion of the ear piece.
The optional retention strand helps to securely retain
the ear piece in your ear. To attach the optional
retention strand:
XAlign the end of the retention strand with the flat
end of the receiver.

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XThen press the retention strand towards the receiver
until it clicks into place.
To position the retention strand:
XBend the retention strand and
position it carefully into the
bottom of the bowl of your ear
(refer to the picture).
Removing a hearing aid:
XLift the hearing aid and slide
it over the top of your ear .
XHold the tube close to
the ear piece and pull the
ear piece out carefully .
૜
૝
CAUTION
Risk of injury!
XIn very rare cases the ear piece could remain
in your ear when removing the hearing aid. If
this happens, have the ear piece removed by a
medical professional.
Clean and dry your hearing aids after usage. Read
more in section “Maintenance and care”.
Adjusting the volume
Your hearing aids automatically adjust the volume to
the listening situation.
XIf you prefer manual volume adjustment, press
the upper part of the rocker switch to increase the
volume or press the lower part to decrease the
volume.
Refer to section “Controls” for the setting of your
rocker switch.

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An optional signal can indicate the volume change.
Once the maximum or minimum volume has been
reached, you may hear an optional signal tone.
Changing the hearing program
Depending on the listening situation, your hearing aids
automatically adjust their sound.
Your hearing aids may also have several hearing
programs which allow you to change the sound, if
needed. An optional signal tone can indicate the
program change.
XTo change the hearing program, press the rocker
switch briefly.
Refer to section “Controls” for the setting of the
rocker switch. Refer to section “Hearing programs”
for a list of your hearing programs.
The default volume is applied.
Further adjustments (optional)
You can also use the hearing aid controls to change
other features, for example, the level of the tinnitus
therapy signal.
Refer to section “Controls” for the setting of your
controls.
Special listening situations
On the phone
When you are on the phone, hold the
telephone receiver slightly above your
ear. The hearing aid and telephone
receiver have to be aligned. Turn the
receiver slightly so that the ear is not
completely covered.
Telephone program
You may prefer a certain volume when using the
phone. Ask your Hearing Care Specialist to configure a
telephone program.
XSwitch to the telephone program whenever you are
on the phone.
If a telephone program is configured for
your hearing aids, it is listed in section
“Hearing programs”.
Audio streaming with iPhone
Your hearing aids are Made for iPhone hearing aids.
This means you can get phone calls and listen to music
from your iPhone directly into your hearing aids.
For more information about compatible iOS devices,
pairing, audio streaming and other useful functions,
contact your Hearing Care Specialist.

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Airplane mode for hearing aids
Airplane mode is when Bluetooth®of your hearing
aids is turned off. In areas where the use of Bluetooth
technology is not allowed (e.g. on some airplanes), you
can deactivate Bluetooth mode. This turns Bluetooth
in your hearing aids off temporarily. The hearing aids
still work without Bluetooth, however direct audio
streaming will not be possible and other functions will
not be available.
XTo deactivate or activate the Bluetooth mode, use
the Miracle-Ear®App.
An alert tone indicates when Bluetooth mode is
deactivated or activated.
Audio induction loops
Some telephones and public places like theatres
offer the audio signal (music and speech) via an audio
induction loop. With this system, your hearing aids can
directly receive the desired signal – without distracting
noise in the environment.
You can usually recognize audio
induction loop systems by certain signs.
Whenever you are in a place with an audio induction
loop:
XSwitch to the telecoil program.
If a telecoil program is configured for your hearing
aids, it is listed in section “Hearing programs”.
Telecoil program and remote control
NOTICE
For hearing aids with wireless connectivity:
When the telecoil program is active, the remote
control may cause a pulsing noise.
XUse the remote control with a distance greater
than 10 cm (4 inches).

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Maintenance and care
To prevent damage it is important that you take care of
your hearing aids and follow a few basic rules, which
will soon become a part of your daily routine.
Hearing aids
Cleaning
Your hearing aids have a protective coating. However,
if not cleaned regularly you may damage the hearing
aids or cause personal injury.
XClean your hearing aids daily with a soft, dry tissue.
XNever use running water or immerse the
devices in water.
XNever apply pressure while cleaning.
XDo not use alcoholic solvent on the charging
contacts.
XTo avoid corrosion, use a soft and dry tissue to wipe
off sweat or liquid from the charging contacts or
hearing aids before inserting them in the charger.
XAsk your Hearing Care Specialist for recommended
cleaning products, special care sets, or more
information on how to keep your hearing aids in
good condition.
Drying
Ask your Hearing Care Specialist for recommended
drying products and for individual instructions on when
to dry your hearing aids.
Storage
●Short-term storage (up to several days): Turn off your
hearing aids via the rocker switch or place them in the
powered charger.
The charger must be connected to the power supply.
If the charger is not connected to power supply and
you place your hearing aids in the charger, the hearing
aids are not turned off.
Note that when you turn off the hearing aids via a
remote control or the Miracle-Ear®App, the hearing
aids are not turned off completely. They are in
standby-mode and still draw some power.
●Long-term storage (weeks, months, ...): First, fully
charge your hearing aids. Turn them off via the rocker
switch before storing them. We recommend using
drying products while storing the hearing aids.
At 6 month intervals you will have to charge
the hearing aids to avoid an unrecoverable
deep-discharge of the power cell. Deep-discharged
power cells cannot be charged anymore and they
have to be replaced. We recommend recharging
more frequently than 6 month intervals.
Observe the storage conditions in section
“Operating, transport and storage conditions”.

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Ear pieces and tubes
Cerumen (ear wax) may accumulate on the ear pieces.
This may affect sound quality.
●For hearing aids with a standard tube (ThinTube):
Clean the ear pieces daily, clean the tubes as
required.
Exchange the ear pieces and tubes approximately
every three to six months, or sooner if you notice
cracks or other changes.
●For hearing aids with earhook:
Clean the ear pieces daily.
Ask your Hearing Care Specialist to clean the tubes
or to exchange the ear pieces and tubes as needed.
Cleaning ear pieces
XClean the
ear piece
upon removal
with a soft
and dry
tissue.
This prevents
cerumen from
becoming
dry and
hardening.
XNever use running water or immerse the ear piece
in water.
The optional Dry&Clean Charger uses UV light
for cleaning and dries tubes and ear pieces while
charging the hearing aids. Ask your Hearing
Care Specialist for more information on the best
solution for you.
Exchanging standard ear pieces (OpenTip)
XPull off the used ear piece and
plug on the new ear piece.

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Exchanging standard tubes
XUnscrew the used tube from the hearing aid.
X
Screw on the new tube.
Professional maintenance
Your Hearing Care Specialist can perform a thorough
professional cleaning and maintenance.
Custom-made ear pieces and wax filters should be
exchanged as needed by your Hearing Care Specialist.
Ask your Hearing Care Specialist for recommended
maintenance intervals and support.

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Important safety information
This section contains important safety information
regarding the power cell. For more safety information,
refer to the safety manual supplied with the hearing
aids.
WARNING
A lithium-ion rechargeable battery is
permanently built into your device. Incorrect
use of the device can cause the lithium-ion
rechargeable battery to burst.
Risk of injury, fire or explosion!
XFollow the safety instructions for lithium-ion
rechargeable battery in this section.
WARNING
Risk of electric shock!
XConnect the charger only with a USB power
supply which complies with IEC 60950-1 and/
or IEC62368-1.
WARNING
XObserve the operating conditions.
XPay special attention to protect your device
from extreme heat (e.g. fire, microwave oven,
induction oven or other high induction fields)
and sunlight.
XCharge your hearing aids only with an
approved charger. Ask your Hearing Care
Specialist for support.
XDo not disassemble the device.
XDo not use the device in explosive
atmospheres.
XDo not use devices that are deformed or
obviously damaged.
XDo not use the device when its performance
after charging reduces considerably. Return
the device to your Hearing Care Specialist.
XDo not dispose of the device in fire or water.

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WARNING
XReplacement and repair have to be performed
by a professional. Therefore:
XDo not repair or replace the lithium-ion
rechargeable battery yourself.
XIn the unlikely event of a lithium-ion
rechargeable battery bursting or exploding,
keep all combustible materials away.
In any of the above cases, return your devices to the
Hearing Care Specialist.
Further information
Safety information
For more safety information, refer to the safety manual
supplied with the device.
Accessories
You can use the Miracle-Ear®App for convenient
remote control of your hearing aids. The app also
allows you to deactivate signal tones, to create
individual sound profiles and many more functions.
You can also use a remote control.
Consult your Hearing Care Specialist for further
information.
Operating, transport, and storage conditions
The hearing aids operate in the following
environmental conditions (also valid in between uses):
Operating conditions Discharging Charging
Temperature 0 to 50 °C
(32 to 122 °F)
10 to 35 °C
(50 to 95 °F)
Relative humidity 5 to 93 % 20 to 75 %
Atmospheric pressure 700 to 1060
hPa
700 to 1060
hPa

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During extended periods of transport and storage,
please observe the following conditions:
Storage Transport
Temperature
(recommended)
10 to 25 °C
(50 to 77 °F)
-20 to 60 °C
(-4 to 140 °F)
Temperature
(maximum range)
10 to 40 °C
(50 to 104 °F)
-20 to 60 °C
(-4 to 140 °F)
Relative humidity
(recommended)
20 to 80 % 5 to 90 %
Relative humidity
(maximum range)
10 to 80 % 5 to 90 %
Atmospheric
pressure
700 to 1060 hPa 700 to 1060 hPa
Note that at a minimum you have to charge the hearing
aids every 6 months. We recommend you charge your
hearing aids at least every 3 months. For details refer
to section “Maintenance and care”.
For other parts, such as the charger, other conditions
may apply.
WARNING
Risk of injury, fire or explosion during shipment.
XShip lithium batteries and hearing aids
according to local regulations.
Disposal information
XTo avoid environmental pollution, do not throw
power cells or hearing aids into household trash.
XRecycle or dispose of power cells or hearing aids
according to local regulations.
Symbols used in this document
Points out a situation that could lead to serious,
moderate, or minor injuries.
Indicates possible property damage.
Advice and tips on how to handle your device
better.
“Made for iPhone”, “Made for iPad”,
and “Made for iPod” mean that an electronic accessory
has been designed to connect specifically to iPhone,
iPad, or iPod, respectively, and has been certified by
the developer to meet Apple performance standards.
Apple is not responsible for the operation of this
device or its compliance with safety and regulatory
standards. Please note that the use of this accessory
with iPhone, iPad, or iPod may affect wireless
performance.

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Troubleshooting
Problem and possible solutions
Sound is weak.
●Increase the volume.
●Charge the hearing aid.
●Clean or exchange the ear piece.
Hearing aid emits whistling sounds.
●Reinsert the ear piece until it fits securely.
●Decrease the volume.
●Clean or exchange the ear piece.
Sound is distorted.
●Decrease the volume.
●Charge the hearing aid.
●Clean or exchange the ear piece.
Hearing aid emits signal tones.
●Charge the hearing aid.
Hearing aid does not work.
●Turn the hearing aid on.
●Charge the hearing aid. Observe also the status
LEDs on the charger.
Consult your Hearing Care Specialist if you encounter
further problems.
Country-specific information
USA and Canada
Certification information for hearing aids with wireless
functionality:
MEENERGY™B P 5/4/3/2
●HVIN: RFM002
●Contains FCC ID: SGI-RFM002
●Contains IC: 267AB-RFM002

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Service and warranty
Serial numbers
Left:
Right:
Service dates
1: 4:
2: 5:
3: 6:
Warranty
Date of purchase:
Warranty period in months:
Your Hearing Care Specialist

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www.miracle-ear.com
MEENERGY™B P 5/4/3/2
con tecnología GENIUS™4.0 manual del usuario