Miracle-Ear Miracle-EarENERGY BTE R User manual

www.miracle-ear.com
Miracle-EarENERGY™
5/4/3/2 BTE R S, P & SP (T) XP
User Manual
21025077 Rev 1
©2023 Miracle-Ear, Inc. 17162USRB

2 3
CONTENT
Welcome........................................................... 3
Your hearing aids ............................................ 4
Daily use ........................................................... 8
Telephone and streaming............................ 18
Maintenance and care.................................. 19
Warranty and Service ................................... 22
Identification Information ............................ 24
Telecoil ............................................................ 25
¿Necesita un manual de usuario
en español?
Solicite uno a su audioprotesista o
descárguelo de
Miracle-Ear.com/manuals
Spanish and English User Manuals
are available digitally
at Miracle-Ear.com/manuals
WELCOME
Thank you for choosing Miracle-Ear®hearing aids to help you live life
to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional
will help you learn to become familiar with your hearing aids and
experience a greater quality of life.
Your hearing aid may not look exactly like the illustrations shown within this
manual.
CAUTION
It is important to read the Regulatory & Safety Information and User Manual
thoroughly and completely. Follow the safety information to avoid damage
or injury.
Fully charge your hearing aids before using the first time.
This manual describes all optional features that your hearing aids may or may
not have. Confirm which options are valid for your hearing aids.
Miracle-Ear®
User Manuals

4 5
YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™BTE R Hearing Aids are a BTE (Behind-the-
Ear) model. A tube or earhook delivers sound from the hearing
aid to an earpiece placed within the ear canal.
A lithium-ion rechargeable battery is permanently built into your
hearing aid. This enables easy recharging with the MECHARGE™
series of chargers.
Wireless functionality enables advanced audiological features
and synchronization between your hearing aids.
Bluetooth®low energy technology is integrated and allows for
easy data exchange with your iPhone®including audio streaming
when supported.
Android®streaming is not available in this hearing aid model.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such
marks by the legal manufacturer of this product is under licenses. Other trademarks and trade
names are those of their respective owners.
iPad, iPhone, and iPod touch are trademarks of AppleInc., registered in the U.S. and other
countries.
Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids.
Try using the hearing aid controls in hand to make it easier to use the
controls while wearing them.
Trouble pressing the controls of your hearing aids? Ask your hearing care
professional about available accessories for your hearing aids.
Components and names
➊Earpiece
➋Tube (ThinTube)
➌Microphone openings
➍Rocker switch (control, on/
offswitch)
➎Earhook
➏Charging contact
➐Side indicato
BTE Model S & P BTE Model SP

6 7
Controls
The rocker switch can be programmed by your Hearing Care
Professional to control the following functions.
Rocker switch function L R
Press briefly:
Program up/down  
Volume up/down  
Tinnitus therapy signal level up/down  
TV stream on/off  
Press for about 2seconds:
Program up/down  
Volume up/down  
Tinnitus therapy signal level up/down  
TV stream on/off  
Press for more than 3seconds:
Turn on/off  
L = Left, R = Right
Hearing programs
Your Hearing Care Professional can set custom programs for your
hearing aids. Discuss the programs that best meet your lifestyle
needs so they can create custom hearing programs for you.
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
 The tinnitus therapy feature generates a sound to distract you
from your tinnitus
 A telecoil is built into the aid, so it can connect with audio
induction loops.
Read more in section “Audio induction loops”.
The Miracle-Ear®App or a remote control can also be used to control many of
these functions.

8 9
Daily use
To assure comfort and ease of use of your hearing aids, they are
equipped with an onboard control feature or can be controlled with
an app. The Miracle-Ear®App is available on your app store.
Inserting and removing hearing aids
Your hearing aids have been programmed to your right and left ear.
Colored markers indicate the correct side:
• redmarker= rightear
• bluemarker= leftear
Inserting a hearing aid
Hold the tube close to the earpiece.
Hold the receiver cable at the bend, close
to the earpiece
Push the earpiece in the ear canal
Twist slightly until it sits well
Open and close your mouth to release air
in ear canal.
Lift the hearing aid and slide it over the
top of your ear .
CAUTION
Risk of injury!
X Always wear the receiver cable with an ear piece.
X Make sure that the ear piece is completely attached.
CAUTION
Risk of injury!
X Insert the ear piece carefully and not too deeply into the ear.
It may be helpful to insert the right hearing aid with the right
hand and the left hearing aid with the left hand.
If you have trouble inserting the earpiece, use the other hand
to gently pull your earlobe downwards. This opens the ear
canal and eases insertion.

10 11
Using a retention strand
The optional retention strand helps to securely retain the earpiece in
your ear. To attach the optional retention strand:
1. Align the end of the retention strand with the
flat end of the receiver.
2. Then press the retention strand towards the
receiver until it clicks into place.
To position the retention strand:
3. Bend the retention strand and position
it carefully into the bottom of the bowl of your
ear (refer to the picture).
Removing a hearing aid
1. Lift the hearing aid and slide it over
the top of your ear .
2. For all other earpieces: Grip the receiver
in the earcanal with two fingers and pull
it carefully out .
Do not pull the receiver cable.
If your hearing aid has a custom shell or a mold, remove it by pulling
the small removal cord toward the back of your head.
Clean and dry your hearing aids after every use.
CAUTION
Risk of injury!
X In very rare cases the ear piece could remain in your ear when removing
the hearing aid. If this happens, have the ear piece removed by a medical
professional.
➊
➋

12 13
Turning on and off
You have the following options to turn your hearing aids on or off.
Via Charger: Charger must be connected to the power supply:
Turning on: Take the instrument out of the charger.
The startup melody will play in your hearing aids. Default volume
and hearing program are set.
Turning off: Place the hearing aids in the charger.
Via rocker switch:
Turn on: Press and hold the lower part of the rocker
switch until the startup melody beings to play and
then release the switch.
Turn Off: Press and hold the upper part of the rocker switch
for several seconds. A power down melody will be played.
Switching to standby mode
Standby mode mutes the hearing aids but does not turn them off.
Switch to standby mode using a remote control or the app.
• Settings return to previous when coming out of standby mode
Switch to standby mode using charger. Turn hearing aids off and
on again by placing in charger until one or more orange LEDs
light up
• Settings return to previous when coming out of standby mode
Adjusting the volume
Your hearing aids automatically adjust the volume to your situation.
To change volume manually, press the upper part of the rocker
switch to increase the volume or lower part to decrease.
An optional signal can indicate the volume change. Once the
maximum or minimum volume has been reached, you may hear a
signal tone.
Changing hearing programs
Your hearing aids automatically adjust based on the listening
situation, environment and surroundings.
Your hearing aids may also have several hearing programs set by
your Hearing Care Professional to allow you to change the sound,
if needed.
To change the hearing program, press the rocker switch briefly.
An optional signal tone can indicate the program change. Default
volume is applied.
Additional optional controls may be available for your hearing aids.
Please discuss with your Hearing Care Professional.

14 15
Charging
There are three charger styles available
for your hearing aids:
➊MECHARGE™start
• Tabletop
➋MECHARGE™powerdry
• Cleans and dries
X Place your hearing aids in the charger.
X Follow the instructions in the charger’s
user manual.
Low power indication
You will hear an alert signal indicating the power cell is running low.
The signal repeats every 20 minutes for about 1.5 hours. After that
time, your hearing aids will stop working until charged.
Runtime will be reduced if multiple features are used simultaneously
and require more frequent charging.
Charging tips
How often should I charge my hearing aids?
X We recommend charging your hearing aids every night, even if
the power cell is not empty. This ensures you’ll be fully charged
at the start of each day.
How long does charging take?
X A full charging cycle takes about 4 hours (+/- 10 min)
X After 30 minutes, it is possible to use your hearing aids up to 6
hours.
X Charging times vary due to use and age of power cell.
What if I forget to charge my hearing aids?
X Your hearing aids will automatically switch off when the power
cell is empty. Charge the hearing aids as soon as possible.
X Hearing aids which have not been charged for over 6 months
may be damaged due to unrecoverable deep-discharge of the
power cell. This will require repair or replacement.

16 17
Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
Increase the volume.
Charge the hearing aid.
Clean or exchange the earpiece.
Hearing aid emits whistling sounds.
Reinsert the earpiece until it fits securely.
Decrease the volume.
Clean or exchange the earpiece.
Sound is distorted.
Decrease the volume.
Charge the hearing aid.
Clean or exchange the earpiece.
Hearing aid emits signal tones.
Charge the hearing aid.
Hearing aid does not work.
Turn the hearing aid on.
Charge the hearing aid. Observe also the status LEDs on the
charger.
Consult your Hearing Care Professional if you encounter further
problems.
You can use the following standard ear pieces:
Standard earpieces Size
Sleeve 3.0, Vented, Closed,
Power
Eartip 3.0 Open
Eartip 3.0 Tulip
You can easily exchange the standard ear pieces. Read
more in section “Maintenance and care.”
Custom-made ear pieces
Earmold 3.0

18 19
TELEPHONE AND SMARTPHONE USE
Telephone
When using any phone, hold the receiver slightly above your ear.
The hearing aid and phone receiver must be aligned. Turn the
receiver slightly so the ear is not completely covered.
You may prefer specific settings when using the phone. Ask your
Hearing Care Professional to set a telephone program to select for
frequent use. Use this program whenever you are on the phone.
Audio streaming with iPhone®
Your hearing aids support both:
• Made for iPhone (MFi)
This features allows you to stream phone calls and music directly to
your hearing aids from your iPhone.
®
Your hearing aids are not compatible with Android.
®
Bluetooth®
Your hearing aids are equipped with Bluetooth wireless technology.
Bluetooth enables audio streaming from smartphones and other
devices with appropriate connection through your smartphone.
Bluetooth functionality may be restricted in specific situations.
MAINTENANCE AND CARE
Follow these guidelines to care for your hearing aids.
Cleaning casing
Your hearing aids have a protective coating, but if not cleaned
regularly, you may damage them or cause personal injury.
X Clean your hearing aids daily with a soft, dry cloth or tissue
X Never use running water or immerse hearing aids in water
X Never apply pressure while cleaning
X Do not use alcohol solvent on the charging contacts
Cleaning earpieces
Cerumen (ear wax) may accumulate on earpieces and affect sound.
Clean all types of earpieces daily:
X After removing from ears, wipe with a soft, dry tissue or cloth to
prevent cerumen becoming dry and hard.
X Exchange standard earpieces every three months. Replace
sooner if you notice cracks or changes.
Drying
X To avoid corrosion, use a soft, dry tissue or cloth to wipe off
moisture from the charging contacts or hearing aids before
inserting them in the charger.
Ask about recommended cleaning products and the professional
cleaning schedule to keep your hearing aids in good condition

20 21
STORAGE AND TRANSPORTATION
Short-term storage (days)
X Plug in your charger and place your hearing aids in the charger
Connect the charger to a power supply to ensure they turn off
properly. The remote control and app do not turn off hearing aids
but puts them in standby mode which will still draw some power.
Long-term storage (weeks, months)
X Fully charge the hearing aids
X Turn them off via the rocker switch
X Insert drying products in the charger before storing
X Place your hearing aids in the unplugged charger
X Plan to charge the hearing aids at least every 6 months to avoid
deep-discharge of the power cell.
Deep-discharged power cells cannot be re-charged and must be
replaced.
NOTE:
X Hearing aids must be charged at least every six months but
recommend charging every three months.
Operating, transport, and storage conditions
The hearing aids operate in the following environmental conditions:
During extended periods of transport and storage, please observe
the following conditions
Operating conditions Discharging Charging
Temperature 0-50°C
(32-122°F)
10-35°C
(50-95°F)
Relative humidity 5-93% 5-93%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
Storage Transport
Temperature (recommended) 10-25°C
(50-77°F)
-20-60°C
(- 4-140°F)
Temperature (maximum range) 10-40°C
(50-104°F)
-20-60°C
(- 4-140°F)
Relative humidity (recommended) 20-80% 5-90%
Relative humidity (maximum range) 10-80% 5-90%
Atmospheric pressure 700-1060 hPa 700-1060 hPa
WARNING
Risk of injury, fire or explosion during shipment.
X Ship lithium-ion batteries and hearings aids according to local regulations.
NOTICE
X Protect your hearing aids from extreme heat. Do not store in direct sunlight.

22 23
WARRANTY AND SERVICE
Your hearing aid, with the exception of the battery, is covered by a
comprehensive warranty. All covered instrument parts received for
warranty service at an authorized service center will be repaired or
replaced with new or reconditioned components, without charge, to
meet the performance specifications for that model.
This warranty does not cover malfunctions due to unusual wear and
tear or mistreatment of the instrument such as physical shock,
excessive wax build-up, or tampering with the instrument, any of
which voids all warranties. Your Hearing Care Professional may
charge a service fee for processing warranty service.
Warranty service must only be performed by an authorized service
cent. Service performed by unauthorized service depots voids this
warranty, and repairs so necessitated will be done on a parts and
labor cost basis.
Please refer to the warranty card included with your hearing aids for
warranty period effective dates.
Your hearing aids may have additional loss and damage coverage.
Please consult your Hearing Care Professional to determine if this is
applicable to your hearing aids.
WARNING
Use of accessories, components or replacement parts other than those provided
by the manufacturer of your hearing aids could result in increased electromag-
netic emissions and decreased electromagnetic immunity and could result in
degradation of performance.
For service and warranty support, please contact your local
Miracle-Ear®Hearing Care Professional.
If your location is not available, or you need additional support, contact
Miracle-Ear®Customer Support 800-241-1372.

24 25
Please note the warranty is based upon the date of purchase,
not the date of manufacture.
Your Audiologist or Hearing Care Professional can answer any
questions you may have about the identifying code on your
hearing aid.
FOR HEARING AIDS WITH TELECOIL
Audio induction loops
Some telephones and public places like theaters offer the
audio signal (music and speech) via an audio induction loop.
With this system, your hearing aids can directly receive the
desired signal – without distracting noise in the environment.
You can usually recognize audio induction
loop systems by certain signs.
Whenever you are in a place with an audio induction loop:
X Switch to the telecoil program.
X If a telecoil program is configured for your hearing aids, it is
listed in section “Hearing programs”.
IDENTIFICATION INFORMATION
Your hearing aids have a serial number imprinted on them. The
location of the serial number will vary according to the style of
hearing aid. Record the serial number in your user guide for
future reference.
The year of manufacture is incorporated
in the serial number. For custom aids, the
year of manufacture is derived from the
first two digits.
For BTE and RIC aids, the year of manufacture is derived from the
second digit:
Code (first digit) Month Code (first digit) Month
A, N Jan G, U Jul
B, P Feb H, V Aug
C, Q Mar J, W Sep
D, R Apr K, X Oct
E, S May L, Y Nov
F, T Jun M, Z Dec
Code (second digit) Year Code (second digit) Year
H, J 2025 W, X 2020
F, G 2024 U, V 2019
D, E 2023 S, T 2018
B, C 2022 Q, R 2017
Y, A 2021 N, P 2016
AC12345

26 27
Distributed By Miracle-Ear, Inc.
150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
Information in this manual subject to change without notice.
Copyright ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore
FLIP BOOK FOR IMPORTANT
SAFETY INFORMATION

28 29
Distributed By Miracle-Ear, Inc.
150 South Fifth Street, Suite 2300
Minneapolis, MN 55402
www.miracle-ear.com
Information in this manual subject to change without notice.
Copyright ©2023 Miracle-Ear, Inc.
Hearing aid made in Singapore
FLIP BOOK FOR
PRODUCT USER MANUAL

28 29
BTE models
Instruments that are worn behind the ear and that have a tube.
CAUTION
Risk of injury!
Always wear the tube with an ear piece
Make sure that the ear piece is completely attached.
CAUTION
Risk of injury!
Insert the ear piece carefully and not too deeply into the ear.
CAUTION
Risk of injury!
In very rare cases the ear piece could remain in your ear when removing
the hearing aid. If this happens, have the ear piece removed by a medical
professional.
For hearing aids with a magnet in the battery compartment
WARNING
Risk of interference with active and non-active implants!
There is a magnet in the battery compartment, therefore if you wear implants:
Verify the electromagnetic compatibility prior to use
Consult with the implant physician before using your hearing aids.
Keep a safe distance of about 4 cm (1.6 inches) between the implant and
hearing aids.

26 27
NOTICE
Important Notice for Prospective Sound Generator Users
Your hearing aids are designed to comply with international standards of
electromagnetic compatibility but interference with nearby electronic
devices could occur. In this case, move away from the source of the
interference.
Good health practice requires that a person with tinnitus have a medical
evaluation by a licensed physician (preferably a physician who specializes in
diseases of the ear) before using a sound generator. Licensed physicians who
specialize in diseases of the ear are often referred to as otolaryngologists,
otologists or otorhinolaryngologists.
The purpose of a medical evaluation is to assure that all medically treatable
conditions that may affect tinnitus are identified and treated before the
sound generator instrument is used.
A Hearing Care Professional should advise a prospective tinnitus feature
user to consult promptly with a licensed physician (preferably an ear
specialist) before using the tinnitus feature if the Hearing Care Professional
determines through inquiry, actual observation, or review or any other
available information concerning the prospective user that the prospective
user has any of the following conditions:
• Visible congenital or traumatic deformity of the ear.
• History of active drainage from the ear within the previous 90 days.
• History of sudden or rapidly progressive hearing loss within the previous
90 days.
• Acute or chronic dizziness.
• Unilateral hearing loss of sudden or recent onset within the previous
90 days
WARNING
Risk of affecting life support systems!
Use a magnet only when it is a safe distance away from life support
systems such as pacemakers or magnetic valves. The safe distance
between pacemaker and magnet should be at least 10 cm (4 inches).
NOTICE
Magnets can disturb electrical devices and delete stored data.
Keep magnets away from computers, monitors, television sets, storage
media and other electronic equipment/devices.
NOTICE
In close proximity, AutoPhone magnets can damage receiver units of RIC
hearing aids.
Keep a minimum distance of 2 cm (0.8 inches) between the RIC receiver
and any magnet, including the AutoPhone magnet.
Do not store your RIC hearing aids and a smartphone with attached
AutoPhone magnet together in a small pocket or box.
NOTICE
Magnets can disturb electrical devices and delete stored data.
Keep magnets away from computers, monitors, television sets, storage
media and other electronic equipment/devices.
For hearing aids with AutoPhone magnet for Telecoil

24 25
WARNING
Risk of hearing damage!
The device with the app for controlling hearing aids generates short control
signals which may be audible. If the device running the app has a very high
audio output there is the risk of hearing damage.
While using the app:
Do not hold the loudspeaker of the device to your ears or the ears of
others.
Do not use the device with headphones, headsets or other audio playback
devices.
When using remote control apps
When using an app for controlling hearing aids:
WARNING
Risk of exceeding noise exposure limits.
If set to the maximum output level and worn for periods of time exceeding
the recommendations below, your exposure to sound energy has the
potential to exceed noise exposure limits. You should not use your hearing
aid for more than sixteen (16) hours a day if your hearing aid is set at the
maximum output level, nor should you use your hearing aid if your
Miracle-Ear®Hearing Care Professional has set the hearing aid at levels
that exceed your comfort level.
FOR HEARING AIDS WITH TINNITUS FEATURE
Your hearing aid may be equipped with tinnitus therapy, an instrument
intended to generate noise of sufficient intensity and bandwidth to treat
ringing in the ears. It can also be used as an aid in hearing external sounds
and speech. It is recommended that this tool be used with appropriate
counseling and/or in a tinnitus management program to relieve patients
suffering from tinnitus. As with any hearing aid, misuse of the tinnitus
therapy instrument could present some potentially harmful effects.
TINNITUS THERAPY CONCEPTS AND BENEFITS
• May be used as a part of a tinnitus treatment program
• Plays a white noise through the hearing aid
• Programmed according to your hearing loss needs and preferences
• May provide temporary relief of your tinnitus

22 23
FOR HEARING AIDS WITH WIRELESS FUNCTIONALITYSAFETY WARNINGS
WARNING
Risk of impairing the residual hearing of the user.
Use only hearing that have been fitted to your needs.
WARNING
Your hearing aids may reduce some background sounds potentially traffic or
warning signals.
WARNING
This product can expose you to nickel which is known to the State of
California to cause cancer. For more information,
visit www.P65Warnings.ca.gov
WARNING
Choking hazard!
Your hearing aids contain small parts which can be swallowed.
Keep hearing aids, batteries, and accessories out of reach of children and
mentally disabled persons.
For some types of button batteries, severe or fatal injuries can occur in 2
hours or less, if it is swallowed or placed inside any part of the body.
If parts have been swallowed, consult a physician or hospital immediately.
If a battery has been swallowed, call the 24-hour National Battery
Ingestion Hotline immediately at 1-800-498-8666
Contra-indications
WARNING
In case of known contact allergy, consult the hearing aid manufacturer
regarding the presence of allergens before using the hearing aid. If an
allergic reaction develops after wearing the hearing aid, immediately
discontinue use and consult a licensed physician.
WARNING
Risk of affecting electronic equipment!
In areas where the use of electronics or wireless devices are restricted,
verify if your device must be turned off.
WARNING
Interference with implantable devices
The device can be used with all electronic implants that comply with the
ANSI/AAMI/ISO 14117:2012 Electromagnetic compatibility standard for
human implants.
In case your implant does not comply with the ANSI/AAMI/ISO 14117:2012
standard, consult the manufacturer of your implantable device for
information about the risk of disturbance.
NOTICE
Your hearing aids are designed to comply with international standards
of electromagnetic compatibility but interference with nearby electronic
devices could occur. In this case, move away from the source of the
interference.
In some countries restrictions for the usage of wireless equipment exist.
Refer to local authorities for further information.
Devices with the FCC marking comply with the standards of the FCC
regarding electromagnetic interference (only for products with wireless
functionality).