Miracle-Ear Miracle-EarENERGY BTE R User manual

www.miracle-ear.com
Miracle-EarENERGY™
5/4/3/2 BTE R S, P & SP (T) XP
User Manual
21025077 Rev 1
©2023 Miracle-Ear, Inc. 17162USRB

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CONTENT
Welcome........................................................... 3
Your hearing aids ............................................ 4
Daily use ........................................................... 8
Telephone and streaming............................ 18
Maintenance and care.................................. 19
Warranty and Service ................................... 22
Identification Information ............................ 24
Telecoil ............................................................ 25
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WELCOME
Thank you for choosing Miracle-Ear®hearing aids to help you live life
to the fullest. We’re excited to be on this journey with you.
This manual, along with support from your Hearing Care Professional
will help you learn to become familiar with your hearing aids and
experience a greater quality of life.
Your hearing aid may not look exactly like the illustrations shown within this
manual.
CAUTION
It is important to read the Regulatory & Safety Information and User Manual
thoroughly and completely. Follow the safety information to avoid damage
or injury.
Fully charge your hearing aids before using the first time.
This manual describes all optional features that your hearing aids may or may
not have. Confirm which options are valid for your hearing aids.
Miracle-Ear®
User Manuals

4 5
YOUR HEARING AIDS
Instrument type
Miracle-EarENERGY™BTE R Hearing Aids are a BTE (Behind-the-
Ear) model. A tube or earhook delivers sound from the hearing
aid to an earpiece placed within the ear canal.
A lithium-ion rechargeable battery is permanently built into your
hearing aid. This enables easy recharging with the MECHARGE™
series of chargers.
Wireless functionality enables advanced audiological features
and synchronization between your hearing aids.
Bluetooth®low energy technology is integrated and allows for
easy data exchange with your iPhone®including audio streaming
when supported.
Android®streaming is not available in this hearing aid model.
*The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such
marks by the legal manufacturer of this product is under licenses. Other trademarks and trade
names are those of their respective owners.
iPad, iPhone, and iPod touch are trademarks of AppleInc., registered in the U.S. and other
countries.
Getting to know your hearing aids
We recommend you familiarize yourself with your new hearing aids.
Try using the hearing aid controls in hand to make it easier to use the
controls while wearing them.
Trouble pressing the controls of your hearing aids? Ask your hearing care
professional about available accessories for your hearing aids.
Components and names
➊Earpiece
➋Tube (ThinTube)
➌Microphone openings
➍Rocker switch (control, on/
offswitch)
➎Earhook
➏Charging contact
➐Side indicato
BTE Model S & P BTE Model SP

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Controls
The rocker switch can be programmed by your Hearing Care
Professional to control the following functions.
Rocker switch function L R
Press briefly:
Program up/down  
Volume up/down  
Tinnitus therapy signal level up/down  
TV stream on/off  
Press for about 2seconds:
Program up/down  
Volume up/down  
Tinnitus therapy signal level up/down  
TV stream on/off  
Press for more than 3seconds:
Turn on/off  
L = Left, R = Right
Hearing programs
Your Hearing Care Professional can set custom programs for your
hearing aids. Discuss the programs that best meet your lifestyle
needs so they can create custom hearing programs for you.
1
2
3
4
5
6
Read more in section “Changing the hearing program.”
Features
 The tinnitus therapy feature generates a sound to distract you
from your tinnitus
 A telecoil is built into the aid, so it can connect with audio
induction loops.
Read more in section “Audio induction loops”.
The Miracle-Ear®App or a remote control can also be used to control many of
these functions.

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Daily use
To assure comfort and ease of use of your hearing aids, they are
equipped with an onboard control feature or can be controlled with
an app. The Miracle-Ear®App is available on your app store.
Inserting and removing hearing aids
Your hearing aids have been programmed to your right and left ear.
Colored markers indicate the correct side:
• redmarker= rightear
• bluemarker= leftear
Inserting a hearing aid
Hold the tube close to the earpiece.
Hold the receiver cable at the bend, close
to the earpiece
Push the earpiece in the ear canal
Twist slightly until it sits well
Open and close your mouth to release air
in ear canal.
Lift the hearing aid and slide it over the
top of your ear .
CAUTION
Risk of injury!
X Always wear the receiver cable with an ear piece.
X Make sure that the ear piece is completely attached.
CAUTION
Risk of injury!
X Insert the ear piece carefully and not too deeply into the ear.
It may be helpful to insert the right hearing aid with the right
hand and the left hearing aid with the left hand.
If you have trouble inserting the earpiece, use the other hand
to gently pull your earlobe downwards. This opens the ear
canal and eases insertion.

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Using a retention strand
The optional retention strand helps to securely retain the earpiece in
your ear. To attach the optional retention strand:
1. Align the end of the retention strand with the
flat end of the receiver.
2. Then press the retention strand towards the
receiver until it clicks into place.
To position the retention strand:
3. Bend the retention strand and position
it carefully into the bottom of the bowl of your
ear (refer to the picture).
Removing a hearing aid
1. Lift the hearing aid and slide it over
the top of your ear .
2. For all other earpieces: Grip the receiver
in the earcanal with two fingers and pull
it carefully out .
Do not pull the receiver cable.
If your hearing aid has a custom shell or a mold, remove it by pulling
the small removal cord toward the back of your head.
Clean and dry your hearing aids after every use.
CAUTION
Risk of injury!
X In very rare cases the ear piece could remain in your ear when removing
the hearing aid. If this happens, have the ear piece removed by a medical
professional.
➊
➋

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Turning on and off
You have the following options to turn your hearing aids on or off.
Via Charger: Charger must be connected to the power supply:
Turning on: Take the instrument out of the charger.
The startup melody will play in your hearing aids. Default volume
and hearing program are set.
Turning off: Place the hearing aids in the charger.
Via rocker switch:
Turn on: Press and hold the lower part of the rocker
switch until the startup melody beings to play and
then release the switch.
Turn Off: Press and hold the upper part of the rocker switch
for several seconds. A power down melody will be played.
Switching to standby mode
Standby mode mutes the hearing aids but does not turn them off.
Switch to standby mode using a remote control or the app.
• Settings return to previous when coming out of standby mode
Switch to standby mode using charger. Turn hearing aids off and
on again by placing in charger until one or more orange LEDs
light up
• Settings return to previous when coming out of standby mode
Adjusting the volume
Your hearing aids automatically adjust the volume to your situation.
To change volume manually, press the upper part of the rocker
switch to increase the volume or lower part to decrease.
An optional signal can indicate the volume change. Once the
maximum or minimum volume has been reached, you may hear a
signal tone.
Changing hearing programs
Your hearing aids automatically adjust based on the listening
situation, environment and surroundings.
Your hearing aids may also have several hearing programs set by
your Hearing Care Professional to allow you to change the sound,
if needed.
To change the hearing program, press the rocker switch briefly.
An optional signal tone can indicate the program change. Default
volume is applied.
Additional optional controls may be available for your hearing aids.
Please discuss with your Hearing Care Professional.

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Charging
There are three charger styles available
for your hearing aids:
➊MECHARGE™start
• Tabletop
➋MECHARGE™powerdry
• Cleans and dries
X Place your hearing aids in the charger.
X Follow the instructions in the charger’s
user manual.
Low power indication
You will hear an alert signal indicating the power cell is running low.
The signal repeats every 20 minutes for about 1.5 hours. After that
time, your hearing aids will stop working until charged.
Runtime will be reduced if multiple features are used simultaneously
and require more frequent charging.
Charging tips
How often should I charge my hearing aids?
X We recommend charging your hearing aids every night, even if
the power cell is not empty. This ensures you’ll be fully charged
at the start of each day.
How long does charging take?
X A full charging cycle takes about 4 hours (+/- 10 min)
X After 30 minutes, it is possible to use your hearing aids up to 6
hours.
X Charging times vary due to use and age of power cell.
What if I forget to charge my hearing aids?
X Your hearing aids will automatically switch off when the power
cell is empty. Charge the hearing aids as soon as possible.
X Hearing aids which have not been charged for over 6 months
may be damaged due to unrecoverable deep-discharge of the
power cell. This will require repair or replacement.

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Troubleshooting for hearing aid
Problem and possible solutions
Sound is weak.
Increase the volume.
Charge the hearing aid.
Clean or exchange the earpiece.
Hearing aid emits whistling sounds.
Reinsert the earpiece until it fits securely.
Decrease the volume.
Clean or exchange the earpiece.
Sound is distorted.
Decrease the volume.
Charge the hearing aid.
Clean or exchange the earpiece.
Hearing aid emits signal tones.
Charge the hearing aid.
Hearing aid does not work.
Turn the hearing aid on.
Charge the hearing aid. Observe also the status LEDs on the
charger.
Consult your Hearing Care Professional if you encounter further
problems.
You can use the following standard ear pieces:
Standard earpieces Size
Sleeve 3.0, Vented, Closed,
Power
Eartip 3.0 Open
Eartip 3.0 Tulip
You can easily exchange the standard ear pieces. Read
more in section “Maintenance and care.”
Custom-made ear pieces
Earmold 3.0

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TELEPHONE AND SMARTPHONE USE
Telephone
When using any phone, hold the receiver slightly above your ear.
The hearing aid and phone receiver must be aligned. Turn the
receiver slightly so the ear is not completely covered.
You may prefer specific settings when using the phone. Ask your
Hearing Care Professional to set a telephone program to select for
frequent use. Use this program whenever you are on the phone.
Audio streaming with iPhone®
Your hearing aids support both:
• Made for iPhone (MFi)
This features allows you to stream phone calls and music directly to
your hearing aids from your iPhone.
®
Your hearing aids are not compatible with Android.
®
Bluetooth®
Your hearing aids are equipped with Bluetooth wireless technology.
Bluetooth enables audio streaming from smartphones and other
devices with appropriate connection through your smartphone.
Bluetooth functionality may be restricted in specific situations.
MAINTENANCE AND CARE
Follow these guidelines to care for your hearing aids.
Cleaning casing
Your hearing aids have a protective coating, but if not cleaned
regularly, you may damage them or cause personal injury.
X Clean your hearing aids daily with a soft, dry cloth or tissue
X Never use running water or immerse hearing aids in water
X Never apply pressure while cleaning
X Do not use alcohol solvent on the charging contacts
Cleaning earpieces
Cerumen (ear wax) may accumulate on earpieces and affect sound.
Clean all types of earpieces daily:
X After removing from ears, wipe with a soft, dry tissue or cloth to
prevent cerumen becoming dry and hard.
X Exchange standard earpieces every three months. Replace
sooner if you notice cracks or changes.
Drying
X To avoid corrosion, use a soft, dry tissue or cloth to wipe off
moisture from the charging contacts or hearing aids before
inserting them in the charger.
Ask about recommended cleaning products and the professional
cleaning schedule to keep your hearing aids in good condition