Mitel 6970 User manual

Mitel 6970 IP Conference Phone
58015926
USER GUIDE FOR MIVOICE BUSINESS

NOTICE
The information contained in this document is believed to be accurate in all respects but is not warranted
by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should
not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its
affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions
of this document or new editions of it may be issued to incorporate such changes.
No part of this document can be reproduced or transmitted in any form or by any means - electronic or
mechanical - for any purpose without written permission from Mitel Networks Corporation.
Trademarks
The trademarks, service marks, logos and graphics (collectively “Trademarks”) appearing on Mitel's Inter-
net sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation
(MNC) or its subsidiaries (collectively “Mitel”) or others. Use of the Trademarks is prohibited without the
express consent from Mitel. Please contact our legal department at [email protected] for additional infor-
mation. For a list of the worldwide Mitel Networks Corporation registered trademarks, please refer to the
website: http://www.mitel.com/trademarks.
Mitel’s Power Over Ethernet (PoE) Powered Device (PD) products are covered by one or more of the U.S.
patents (and any foreign patent counterparts thereto) identified at Mitel’s website: www.mitel.com/patents.
For more information on the PD patents that are licensed, please refer www.cmspatents.com.
Mitel 6970 IP Conference Phone User Guide
58015926 - June 2019
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2019, Mitel Networks Corporation
All rights reserved

Table of Contents
3
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cleaning the Mitel 6970 IP Conference Phone touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Softkey description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Input methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
On-screen dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
On-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Phone and network status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Programmable keys, state-sensitive softkeys, and the prime line key . . . . . . . . . . . . . . . . . . . . . 14
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Muting and unmuting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Checking the list of meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Joining the ongoing meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring Meeting Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Mitel 6970 Conference Phone User Guide
4
Ad hoc multi-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Creating an ad hoc multi-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Ending a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
General functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Corporate folder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Personal folder features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Configuring Speed Call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Voice Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Hotdesk Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Logging in to the Hot Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Logging out of the Hot Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Auto logout on Call Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Corded Extension Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Welcome
5
Welcome
The Mitel 6970 IP Conference Phone is an easy to deploy, manage and use conference phone
with a large color touch display that delivers graphically rich applications. As a full-feature
enterprise-class phone, the Mitel 6970 IP Conference Phone provides 96 programmable
self-labeling keys and six intuitive state sensitive softkeys. The phone also features 6 fixed
feature hard touch keys.
The Mitel 6970 IP Conference Phone features superior sound quality with two optional
extension microphones providing extended audio pickup range.
The Mitel 6970 IP Conference Phone supports MobileLink, a feature that provides seamless
mobile integration using Bluetooth wireless technology. MobileLink highlights include the
ability to:
• Answer a mobile phone call using your Mitel 6970 IP Conference Phone.
• Effortlessly move mobile call audio between the Mitel 6970 IP Conference Phone and your
mobile phone.
• Sync your mobile phone’s contact list and call log with your Mitel 6970 IP Conference
Phone.
Note that MobileLink is only available to Hotdesk users when Logged into the Mitel 6970 IP
Conference Phone. See Hotdesk Users on page 57.
The Mitel 6970 IP Conference Phone also supports exclusive Mitel applications such as:
• MiCollab Meeting Center that provides the list of MiCollab conference calls and enables
you to join a call without the need to enter a meeting ID or a PIN code.
• Mitel Mass Notification that enables the phone to receive emergency and other messages
and broadcast them in the meeting rooms.
Accommodating today’s high speed networks through the Gigabit Ethernet port, the Mitel
6970 IP Conference Phone also has an environmentally efficient PoE class 3 rating. The Mitel
6970 IP Conference Phone is one of the most advanced conference IP phones available today.
About this guide
This guide explains how to use the basic features of your new Mitel 6970 IP Conference Phone. Not
all features listed are available by default. Your System Administrator has the ability to customize
many features on this phone. Contact your System Administrator to find out which features and
services are available to you on your phone system.
Supporting documentation
To access phone and system-specific documentation:
1. Go to www.mitel.com/document-center.

Mitel 6970 IP Conference Phone User Guide
6
2. Click the Devices and Accessories category.
3. Click IP Phones and Peripherals > MiVoice Business > 6900 IP Series.
4. Select the 6900 IP Phones model.
5. Select the required document.
Phone features
Feature highlights include:
• 7" WVGA (800x480) color TFT capacitive touch-screen LCD with brightness controls
• Power Over Ethernet (PoE) LAN port supporting 10/100/1000 Base T
• Embedded Bluetooth 4.1
• 1 USB 2.0 Host port one on the side of the unit
• 1 peripheral mini USB port underneath the unit
• 2 ports for optional external microphones underneath the unit
• Enhanced conference audio with high output speaker and 8 microphone beam-forming array
• Support for wireless network connection via optional Mitel Wireless LAN adapter
• 96 programmable, multi-function, self-labeling keys and six intuitive state sensitive softkeys
• MobileLink support - seamless mobile integration using Bluetooth wireless technology
Installation and setup
The Mitel 6970 IP Conference Phone supply box includes the phone and the Installation Guide. The
extension microphones and other accessories can be purchased separately.
For more information, refer to the Mitel 6970 IP Conference Phone Installation Guide included into
your phone supply box.
Cleaning the Mitel 6970 IP Conference Phone touchscreen
Frequent use of the Mitel 6970 IP Conference Phone may lead to a dirty screen. To clean the phone
screen, Mitel recommends using a super-fine cotton cloth, cotton swab, or microfiber lens cloth
made of microfiber suede (preferably the one without sewn hems or similar characteristics that would
scratch the surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning,
or dampen it (with water only) to deep clean the surface. If using a damp cloth, make sure to use
just a little water on the cloth. Too much moisture can cause damage to your phone that could be
permanent. If the cloth is dripping or the surface shows water spots after wiping, then you are using
too much water on the cloth.
Adhere to the following rules when cleaning the Mitel 6970 IP Conference Phone screen:
• Do not use any sharp objects including your fingernail.
• Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point
pen or a screw driver.

Welcome
7
• Do not use any type of cleansers including abrasive cleansers.
• Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.
• Do not spray any type of cleaner directly on the phone’s screen.
• Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
• If using a damp cloth, disconnect power to the phone before wiping the screen.
To clean your Mitel 6970 IP Conference phone’s touchscreen:
1. Disconnect power to your phone.
2. Retrieve a soft cloth, such as a microfiber cloth.
3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For
stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring
out until it is just damp.
4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the
screen. You can also wipe down the entire phone to remove dirt and grime.
5. Allow your phone to completely dry after you are done cleaning. This should only take a few
minutes.
6. Reconnect power to your phone.
Protect your hearing
Your Mitel 6970 IP Conference Phone has a control for adjusting the volume of the speakerphone.
Keep the volume at a moderate level because continuous exposure to loud sounds can contribute
to hearing loss.
CAUTION: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm
the touchscreen surface and potentially cause transparent conductive film cracks in the screen.
Note: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends
the life of your phone touchscreen.

Mitel 6970 IP Conference Phone User Guide
8
Phone keys
Key overview
The following sections describe the various Mitel 6970 IP Conference Phone key functions used to
make and manage calls and caller information.
Key description
The following table describes the keys on a Mitel 6970 IP Conference Phone:
Key Description
Goodbye key: ends an active call.
Contacts key: displays a list of company contacts.
For more information, see “Contacts” on page 29.
Dialpad key: opens and closes the dialpad to dial an extension manually.
Mute key: mutes the microphones so that you are not heard during a call.
For more information, see “Muting and unmuting a call” on page 18.

Phone keys
9
Softkey description
The following table describes the softkeys appearing on the Home screen in the Logged Out state:
Input methods
On-screen dialpad
The Mitel 6970 IP Conference Phone has an on-screen dialpad with digits from 0 through 9, a star
button (*) and a pound button (#). Buttons 2 through 9 contain the letters of the alphabet. These
dialpad buttons can be used to dial a phone number to make a call (see “Making calls” on page 16)
and to enter digits requested by an Interactive Voice Response (IVR) system.
On-screen keyboard
The Mitel 6970 IP Conference Phone uses an on-screen international keyboard for character input.
The on-screen international keyboard is automatically displayed in various applications when
character input is required.
Volume Up, Volume Down - Adjusts the volume for the ringer and the
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the
speaker.
Softkey Description
To log into your phone extension.
To dial the last dialed number.
To activate Voice Dial mode.
To view the list of the meetings scheduled for the day.
To access the Settings menu.
To toggle between the first and the second page of softkeys.
Key Description

Mitel 6970 IP Conference Phone User Guide
10
The lower case layout of the on-screen international keyboard is as follows:
The upper case layout of the on-screen international keyboard is as follows:
The numeric layout of the on-screen international keyboard is as follows:

Phone keys
11
Touch and hold various buttons on the on-screen keyboard to choose diacritical and secondary
characters. The diacritical and secondary characters available for the on-screen international
keyboard include:
Tap and hold Available diacritics/secondary characters
e èéêëēĕė
u ùúûü
i ìíîïīį
o òóôõöœø
a àáâãäåæā
c çćč
lƚ
nñń
yÿ
sß
!¡
?¿
$€£
({[<
)}]>
`~
=+
/|\
-_

Mitel 6970 IP Conference Phone User Guide
12
Getting started
The Mitel 6970 IP Conference Phone must be set up and be configured by the system administrator
prior to its first use.
UI overview
Navigation
UI navigation is performed using the LCD touchscreen:
• Swipe left and right in the programmable key area to switch programmable key pages.
• Swipe up and down in the various settings menus as well as the Contacts application to scroll
through the respective list of settings and contacts.
• Tap an item on the screen to select it or perform a corresponding action.
Home screen
When the phone has successfully booted up and connected to the network, the phone displays the
Home screen. The Home screen is the default screen displayed when the phone is in an idle state.
The Home screens are different for the Logged In and Logged Out states. In the Logged out Home
screen, the following is displayed:
• generic avatar
• on-screen dialpad
• time and date
• state-sensitive softkeys

Getting started
13
Phone and network status indicators
Status icons are displayed on the phone to indicate the status of the phone and network. These
icons are displayed on the upper right corner of the Home screen.
The following table identifies and describes the phone and network status indicators on the Home
screen.
Notes:
1. Your System Administrator has configured a phone number and any other administrative
features required.
2. Avatars are only available if set up by your System Administrator. If avatars are not available,
contact’s initials (if available) or a generic avatar are displayed.
Icon Description
Network Connected - A green Network Connected icon is displayed on the Home screen when
the phone is connected to the MiVoice Business call server.
Attempting Network Connection - The Attempting Network Connection icon displays on the
Home screen when the phone is attempting to connect to the MiVoice Business call server.
Network Disconnected - The Network Disconnected icon displays on the Home screen when
the phone loses connection to the MiVoice Business call server.
Note: Ask your System Administrator for assistance if the network is disconnected and the
connection is not-re-established.
Call Forward Always - The Call Forward Always icon is displayed on the Home screen when the
Call Forward feature is enabled using the "Always" condition (as opposed to the "Busy" and "No
Answer" conditions).
For more information on the Call Forward feature, see “Call Forward” on page 52.

Mitel 6970 IP Conference Phone User Guide
14
Programmable keys, state-sensitive softkeys, and the prime line key
16 programmable keys (including the Prime Line key) and five state-sensitive softkeys are
accessible on the Home screen in the Logged In state. The programmable keys allow you to configure
up to 96 different features (such as speed calls, phone lock, DND, etc.). If more than 16 keys are
programmed, they will show up on additional pages of keys. The phone supports up to 6 pages of
16 keys. To access additional pages, swipe left or right within the programmable key area.
The state-sensitive softkeys change depending on the state of the phone and are used to perform
different functions when the phone is in an idle, connected, outgoing, or busy state.
Programmable keys are configured on the server the phone is connected to. Contact your system
administrator if you want to add, edit or delete the key labels on the phone.
The Prime Line key is a visual indication of the status of the phone’s prime line. When your phone
is in an idle state, the (Prime Line) icon is solid blue. Your System Administrator may also have
configured additional line appearances on the phone.
If you have 16 or more programmable keys configured, programmable page indicators are displayed
at the bottom of the screen. These dots indicate the number of programmable key pages and the
Missed Calls - The Missed Calls icon is displayed on the Home screen only when incoming calls
have not been received. The number in the red badge at the top-right of the icon indicates how
many calls were missed. To access a list of your missed calls, press the (Call History)
softkey. Note that Call History is only available when Hotdesk logged in.
Do Not Disturb - The Do Not Disturb (DND) icon is displayed on the Home screen when the Do
Not Disturb feature is enabled. When DND is enabled, callers may hear a signal and a "Do Not
Disturb" notification is displayed on their phones, depending on the configured setting in the
System Administrator Tool.
For more information on the DND feature, see “Configuring programmable keys” on page 40.
Hotdesk User - The Hotdesk User icon is displayed on the Home screen when you log in to your
Hotdesk account.
Icon Description

Getting started
15
page you are on. Swipe left and right on the programmable key area to switch between the
programmable key pages.
Call screen
During an incoming or an outgoing call and during an active call, all the essential information
regarding the call is displayed on screen, including the caller’s avatar, name, number, call duration
timer, and current time and date. The context-sensitive softkeys also change allowing you access
to more call handling features (such as Transfer and Add User during an active call).
The Call screen contains the same information in both Logged Out and Logged In states.
Additionally, if the call is on the Prime Line key, the Prime Line key changes to reflect the status of
the line as per the following table.
Handling calls
This sub-section describes ways to make and answer calls on your Mitel 6970 IP Conference Phone,
as well as mute and transfer the call. You can handle calls both when you are logged-in and logged
out.
Icon Description
(Blinking) Indicates the prime line is ringing due to an incoming call.
Indicates the call has been answered and is active on the prime line.
(Blinking) Indicates the call on the prime line is on hold.

Mitel 6970 IP Conference Phone User Guide
16
Making calls
Dialing a number
1. On the Home screen, enter the phone number you wish to call using the dial pad.
2. Wait for a person to answer.
When your contact picks up, a timer recording the length of your call appears in the right upper part
of your phone’s screen.
If you are unable to make calls within certain area codes, check with your System Administrator
for any toll restrictions placed on your extension that may restrict your access to long distance area
codes or dialing prefixes.
Redialing a number
You can redial the most recently dialed number that is displayed on the Home screen by tapping
the Redial softkey.
Receiving calls
When you have an ongoing call, you can use the phone’s keys and softkeys to perform various
actions, such as muting the microphone, transferring calls or creating multi-party conference calls.
When a call is ringing at your extension, the callers name, number, and avatar (if available) display
on the Call screen. Additionally, the applicable Line key icon flashes indicating the incoming call.
Answering an incoming call
If you see an indication that a contact is calling you on the phone screen and hear a corresponding
ring sound.
To answer an incoming call:
1. Tap the Answer softkey.
Note: When dialing, press the Backspace softkey to delete the last digit entered. To cancel the
dialing process, press the End Call softkey or the (Goodbye) key.
Note: You can also make a speed call using a preprogrammed speed dial key.To make a speed
call, tap the desired speed dial key and wait for an answer.
Note: This functionality of the conference phone located in a meeting room can be disabled by
the System Administrator for privacy reasons.

Getting started
17
Ignoring an incoming call
To ignore an incoming call:
1. Tap the Silence Call softkey.
Manually forwarding an incoming call
To manually forward an incoming call to a number:
1. Tap the Forward Call softkey.
2. Enter the number of a contact to whom you wish to forward the call. You can also choose a
speed dial or a contact from your contact list.
Call forwarding can be defined for Always, Busy or No Answer states from within Settings - Call
Forward.
Adjusting the volume
You can use the (Volume down) and the (Volume up) keys to adjust the volume of
the speakerphone.
To adjust the volume of the speakerphone:
1. Tap the (Volume up) key to increase the volume.
2. Tap the (Volume down) key to decrease the volume.
Notes:
1. The number defined for the Always state has precedence over the numbers defined for the
Busy and No Answer states.
2. For more information on how to configure the Call Forward feature, see “Call Forward” on
page 52.

Mitel 6970 IP Conference Phone User Guide
18
The phone displays a volume level indicator pop-up.
Muting and unmuting a call
You can use the (Mute) keys to mute the call on the phone (there are two Mute buttons - one
below the display and one on the top on the opposite side).
When you press the (Mute) key on your phone, you cannot be heard by others on the call.
The Mute indicators around the phone and the Mute keys illuminate red to show that the call on the
phone is muted. To switch mute on or off, press the (Mute) key. When the phone is unmuted,
the indicators turn green again.
Transferring a call
There are two types of call transfers that can be performed on the Mitel 6970 IP Conference Phone:
•Unattended Transfer:
An unattended transfer is when you transfer a call directly to another extension without consulting
with the person receiving the call. To do this, complete the transfer immediately after you have
entered the number. The call goes directly to the extension or outside line to which you
transferred.
•Attended transfer:
You also have the option to consult with the person to which you are transferring the call, before
you complete the transfer. To do this, remain on the line until the receiving party answers the
call. After consulting with the receiving party, you can either complete the transfer or cancel the
transfer to go back to the original call.
Note: The volume pop-up disappears after a period of time or if you tap another key.
Note: The extension microphones to your Mitel 6970 IP Conference Phone also have Mute buttons
on them. Pressing the Mute button on the extension microphone mutes the call (mutes the
microphones on both the phone and the extension microphones).

Getting started
19
To transfer a call:
1. Ensure you are on an active call that you want to transfer.
2. Tap the Transfer softkey.
The active call is placed on hold.
3. Enter the number of the contact whom you want to transfer the call to, or choose the contact
from the Contacts list. Use the Backspace softkey to correct a mis-dialed number.

Mitel 6970 IP Conference Phone User Guide
20
The phone dials the entered number.
4. Tap the End Call softkey or press the Goodbye key to complete an unattended call transfer.
or
Wait for an answer, consult, and then tap the Transfer softkey to complete an attended
transfer.
5. When the call is transferred, the phone returns to the Home screen.
Ending calls
With the call connected, tap the End Call softkey, or press the key.