Mitel 6970 User manual

Mitel 6970 IP Conference Phone
58015926
USER GUIDE FOR MIVOICE BUSINESS

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Mitel 6970 IP Conference Phone User Guide
58015926 - June 2019
®, ™ Trademark of Mitel Networks Corporation
© Copyright 2019, Mitel Networks Corporation
All rights reserved

Table of Contents
3
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Supporting documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Cleaning the Mitel 6970 IP Conference Phone touchscreen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Softkey description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Input methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
On-screen dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
On-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Phone and network status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Programmable keys, state-sensitive softkeys, and the prime line key . . . . . . . . . . . . . . . . . . . . . 14
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Handling calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Answering an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Ignoring an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Manually forwarding an incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Muting and unmuting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Ending calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Checking the list of meetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Joining the ongoing meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring Meeting Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Mitel 6970 Conference Phone User Guide
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Ad hoc multi-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Creating an ad hoc multi-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Ending a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
General functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Corporate folder features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Personal folder features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring programmable keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Configuring Speed Call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using the Settings menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Voice Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Hotdesk Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Logging in to the Hot Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Logging out of the Hot Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Auto logout on Call Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
MobileLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Accessory support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Corded Extension Microphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Welcome
5
Welcome
The Mitel 6970 IP Conference Phone is an easy to deploy, manage and use conference phone
with a large color touch display that delivers graphically rich applications. As a full-feature
enterprise-class phone, the Mitel 6970 IP Conference Phone provides 96 programmable
self-labeling keys and six intuitive state sensitive softkeys. The phone also features 6 fixed
feature hard touch keys.
The Mitel 6970 IP Conference Phone features superior sound quality with two optional
extension microphones providing extended audio pickup range.
The Mitel 6970 IP Conference Phone supports MobileLink, a feature that provides seamless
mobile integration using Bluetooth wireless technology. MobileLink highlights include the
ability to:
• Answer a mobile phone call using your Mitel 6970 IP Conference Phone.
• Effortlessly move mobile call audio between the Mitel 6970 IP Conference Phone and your
mobile phone.
• Sync your mobile phone’s contact list and call log with your Mitel 6970 IP Conference
Phone.
Note that MobileLink is only available to Hotdesk users when Logged into the Mitel 6970 IP
Conference Phone. See Hotdesk Users on page 57.
The Mitel 6970 IP Conference Phone also supports exclusive Mitel applications such as:
• MiCollab Meeting Center that provides the list of MiCollab conference calls and enables
you to join a call without the need to enter a meeting ID or a PIN code.
• Mitel Mass Notification that enables the phone to receive emergency and other messages
and broadcast them in the meeting rooms.
Accommodating today’s high speed networks through the Gigabit Ethernet port, the Mitel
6970 IP Conference Phone also has an environmentally efficient PoE class 3 rating. The Mitel
6970 IP Conference Phone is one of the most advanced conference IP phones available today.
About this guide
This guide explains how to use the basic features of your new Mitel 6970 IP Conference Phone. Not
all features listed are available by default. Your System Administrator has the ability to customize
many features on this phone. Contact your System Administrator to find out which features and
services are available to you on your phone system.
Supporting documentation
To access phone and system-specific documentation:
1. Go to www.mitel.com/document-center.

Mitel 6970 IP Conference Phone User Guide
6
2. Click the Devices and Accessories category.
3. Click IP Phones and Peripherals > MiVoice Business > 6900 IP Series.
4. Select the 6900 IP Phones model.
5. Select the required document.
Phone features
Feature highlights include:
• 7" WVGA (800x480) color TFT capacitive touch-screen LCD with brightness controls
• Power Over Ethernet (PoE) LAN port supporting 10/100/1000 Base T
• Embedded Bluetooth 4.1
• 1 USB 2.0 Host port one on the side of the unit
• 1 peripheral mini USB port underneath the unit
• 2 ports for optional external microphones underneath the unit
• Enhanced conference audio with high output speaker and 8 microphone beam-forming array
• Support for wireless network connection via optional Mitel Wireless LAN adapter
• 96 programmable, multi-function, self-labeling keys and six intuitive state sensitive softkeys
• MobileLink support - seamless mobile integration using Bluetooth wireless technology
Installation and setup
The Mitel 6970 IP Conference Phone supply box includes the phone and the Installation Guide. The
extension microphones and other accessories can be purchased separately.
For more information, refer to the Mitel 6970 IP Conference Phone Installation Guide included into
your phone supply box.
Cleaning the Mitel 6970 IP Conference Phone touchscreen
Frequent use of the Mitel 6970 IP Conference Phone may lead to a dirty screen. To clean the phone
screen, Mitel recommends using a super-fine cotton cloth, cotton swab, or microfiber lens cloth
made of microfiber suede (preferably the one without sewn hems or similar characteristics that would
scratch the surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning,
or dampen it (with water only) to deep clean the surface. If using a damp cloth, make sure to use
just a little water on the cloth. Too much moisture can cause damage to your phone that could be
permanent. If the cloth is dripping or the surface shows water spots after wiping, then you are using
too much water on the cloth.
Adhere to the following rules when cleaning the Mitel 6970 IP Conference Phone screen:
• Do not use any sharp objects including your fingernail.
• Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point
pen or a screw driver.

Welcome
7
• Do not use any type of cleansers including abrasive cleansers.
• Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.
• Do not spray any type of cleaner directly on the phone’s screen.
• Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
• If using a damp cloth, disconnect power to the phone before wiping the screen.
To clean your Mitel 6970 IP Conference phone’s touchscreen:
1. Disconnect power to your phone.
2. Retrieve a soft cloth, such as a microfiber cloth.
3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For
stubborn build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring
out until it is just damp.
4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the
screen. You can also wipe down the entire phone to remove dirt and grime.
5. Allow your phone to completely dry after you are done cleaning. This should only take a few
minutes.
6. Reconnect power to your phone.
Protect your hearing
Your Mitel 6970 IP Conference Phone has a control for adjusting the volume of the speakerphone.
Keep the volume at a moderate level because continuous exposure to loud sounds can contribute
to hearing loss.
CAUTION: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm
the touchscreen surface and potentially cause transparent conductive film cracks in the screen.
Note: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends
the life of your phone touchscreen.

Mitel 6970 IP Conference Phone User Guide
8
Phone keys
Key overview
The following sections describe the various Mitel 6970 IP Conference Phone key functions used to
make and manage calls and caller information.
Key description
The following table describes the keys on a Mitel 6970 IP Conference Phone:
Key Description
Goodbye key: ends an active call.
Contacts key: displays a list of company contacts.
For more information, see “Contacts” on page 29.
Dialpad key: opens and closes the dialpad to dial an extension manually.
Mute key: mutes the microphones so that you are not heard during a call.
For more information, see “Muting and unmuting a call” on page 18.

Phone keys
9
Softkey description
The following table describes the softkeys appearing on the Home screen in the Logged Out state:
Input methods
On-screen dialpad
The Mitel 6970 IP Conference Phone has an on-screen dialpad with digits from 0 through 9, a star
button (*) and a pound button (#). Buttons 2 through 9 contain the letters of the alphabet. These
dialpad buttons can be used to dial a phone number to make a call (see “Making calls” on page 16)
and to enter digits requested by an Interactive Voice Response (IVR) system.
On-screen keyboard
The Mitel 6970 IP Conference Phone uses an on-screen international keyboard for character input.
The on-screen international keyboard is automatically displayed in various applications when
character input is required.
Volume Up, Volume Down - Adjusts the volume for the ringer and the
speakerphone.
Press the volume control keys while the phone is ringing to adjust the ringer
volume. Pressing these keys during an active call adjusts the volume of the
speaker.
Softkey Description
To log into your phone extension.
To dial the last dialed number.
To activate Voice Dial mode.
To view the list of the meetings scheduled for the day.
To access the Settings menu.
To toggle between the first and the second page of softkeys.
Key Description

Mitel 6970 IP Conference Phone User Guide
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The lower case layout of the on-screen international keyboard is as follows:
The upper case layout of the on-screen international keyboard is as follows:
The numeric layout of the on-screen international keyboard is as follows: